DSC PGP9920 - Installation Guide - 2025

D-308495
D-308495 PGPx920 Rev. 01 Installation Guide
PGPx920 Wireless Repeater Installation Guide
About PGPx920
The PGPx920 is a range extender designed to relay digital data between wireless PowerG devices and a PowerG
control panel. Repeaters extend the wireless reach of the system by relaying transmissions to devices that would
normally be outside the range of the control panel.
The repeater has the following features:
• Dealer lock down.
• Two-factor authentication
• Front and back tamper detection.
• Mains powered, with rechargeable 48-hour backup battery.
• AC power fail report.
• Visible signal quality indication.
• PowerG two-way frequency hopping spread spectrum (FHSS) technology.
• LED indications for power failure, activity, and installation performance diagnostics.
• Remote firmware upgrade.
Installation guidelines
The reference to PGPx920 throughout this manual includes the model PGP9920.
CAUTION
:
Only qualified personnel may install this equipment. Place this device in non-hazardous indoor
locations only.
Important
:
Check the device and the entire alarm system weekly to ensure optimal performance.
Note
:
To comply with FCC and ISED RF exposure compliance requirements, locate the device at a distance of
at least 20 cm from all persons during normal operation.
Do not co-locate the antennas used for this product, or operate them in conjunction with any other antenna
or transmitter.
Install the PGP9920 in accordance with the Standard for Installation and Classification of Residential Burglar
Alarm Systems, UL 1641 and ULC-S302.
*D-308495* Figure 1: PGPx920 external and internal views
Callout
Description
A
LED
B
DC jack
C
Test button
D
Battery cable connector
E
Front tamper
F
Enroll button
G
Breakaway segment
For more information refer to section About PGPx920
.
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Installation guidelines Adhere to the following instructions when choosing the installation location:
• Do not install the repeater near metal cabinets, metal doors, metal chimneys, or reinforced concrete walls.
• Do not use extension cords to plug in the power supply of the repeater.
• Do not install the repeater near heaters, air conditioners, ventilators, or refrigerators.
• Do not connect the repeater to electrical outlets on the same circuit as large appliances.
• Avoid places that expose the repeater to direct sunlight, excessive heat, moisture, vapors, chemicals, or dust.
• Do not install the repeater near water.
• Do not install the repeater and its accessories in areas where there is a risk of explosion.
• Do not connect the repeater to electrical outlets controlled by wall switches or automatic timers; avoid
interference sources.
For best detection, install in a location that has the following requirements:
• A location where good communication with the control panel is assured. Good communication is indicated by
blinking yellow LED.
• As high as possible above the floor.
Connecting the DC cable and inserting the battery
1. To open the device cover, use a screwdriver to loosen the cover screw. To separate the base from the cover,
push the screwdriver into the groove between the base and the cover. See Figure 2.
Figure 2: Device cover removal
2. Detach the screw from the battery holder. See the following figure.
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Connecting the DC cable and inserting the battery Figure 3: Detaching the screw from the battery holder
3. To connect the DC cable to the device, choose the most suitable option for wiring DC cable on the back side
of the repeater. See B in the following figure.
Figure 4: Connecting the DC cable and inserting the battery
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Connecting the DC cable and inserting the battery 4. Place the DC cable inside the cover. See C in the following figure.
Figure 5: Placing the DC cable inside the cover
5. Insert the battery and connect to the cable connector. See E in the previous figure.
6. Put the battery holder in place, verify that the DC cable is under the holder, and connect the screw. See D in
the previous figure.
7. Connect the DC cable to the DC jack. See C in the previous figure.
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Connecting the DC cable and inserting the battery Enrolling the device
1. Refer to the control panel installation manual for the complete set of enrollment instructions and testing
procedures.
2. From the
Installation
menu, select
Devices
>
Security Sensors
>
Auto Learn Sensor
to add a new device.
3. Verify that the DC cable is connected to the device. See Figure 4 C. There are 3 options for auto enroll as
follows:
a. Connect the repeater power supply to the socket in the wall.
b. Close the front tamper. See Figure 1 E.
c. Press on the enroll button until the yellow LED light turns on. When LED turns on, release the button.
4. If requested, enter the PIN code printed on the device label.
5. To manually enroll the device:
a. Scan the QR Code on the device box, using the IQ4 camera or IQ installer if available, or see step b.
b. Manually enter the device ID, printed on the product label, in the format 431-XXXX.
Note
:
If the device has been powered up for more than 48 hours it will be identified by the system only
after the device has been reset.
The PGPx920 is enrolled with device ID 431-XXXX. In fall back mode it enrolls as PGx920 with device ID 430-
XXXX.
6. Configure any device parameters that are required.
7. Mount and test the device. See Local diagnostics test
for information on testing the device.
Configuring the device parameters
• Enter the
DEVICE SETTINGS
menu and select the required configuration.
Mounting the device using screws
Note
:
Make sure to fasten the break-away segment to the wall. If the device is forcibly removed from the wall,
this segment will break away from the base, causing the tamper switch to open.
1. Remove the device cover. See Figure 2.
2. Line up the device base with the wall and mark the screw hole locations with a pencil. See A in the following
figure.
3. Use a drill to prepare the screw locations on the wall. See B in the following figure.
4. Screw the device base to the wall. Ensure the device is correctly orientated. See C and D in the following
figure.
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Enrolling the device Figure 6: Device screw installation
5. Clip the cover on the device base and tighten the cover screw.
Figure 7: Closing the device cover
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Mounting the device using screws Replacing the battery
CAUTION
:
Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to
the manufacturer's instructions and according to local rules and regulations.
1. Disconnect the power supply from the AC outlet.
2. Remove the device cover. See Figure 2.
3. Disconnect the battery cable. See A in the following figure.
4. Unscrew the battery holder. See B in the following figure.
5. Remove the battery. See C in the following figure.
6. Insert the new battery and connect the battery cable. See D in the following figure.
7. Screw the battery holder into place. See E in the following figure.
8. Close the device cover and fasten the cover screw. See Figure 7.
9. Connect the power supply to the AC outlet.
Note
:
After restoring a low battery or AC failure, the system may take up to 5 minutes to clear the
trouble.
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Replacing the battery Local diagnostics test
After power-up or closing the cover, the device automatically enters Test Mode for 15 minutes. To manually enter
the devices into Test Mode refer to the Control Panel Installer Guide.
1. Before you start the test, remove the device cover from the base. See Figure 2.
2. Press the test button once and then release it. The red LED, and then the green LED, switch on and then off
in turn, indicating that the device has passed local diagnostics test.
3. After 15 seconds the LED blinks three times. The following table indicates received signal strength indication.
Table 1: Signal strength indication
LED response
Reception
Green LED blinks
Strong
Yellow LED blinks
Good
Red LED blinks
Poor
No blinks
No communication
Important
:
Reliable reception must be assured. Therefore, poor signal strength is not acceptable. If
you receive a poor signal from the device, relocate it and re-test until a good or strong signal strength is
received.
Note
:
It is recommended to have a strong signal strength and you must verify the signal strength using
the control panel's diagnostic test. For detailed Diagnostics Test instructions, refer to the control panel
installer guide.
Note
:
For UL/ULC installations, only strong signal levels are acceptable.
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Local diagnostics test Specifications
Table 2: Specifications
Frequency Band
912 to 919 MHz
Communication Protocol
PowerG
Power Supply
100-240 VAC to 6V/1A DC
For UL Listed product, 120 VAC, 60 Hz. Sure-Power type SW-060100A.
Battery Type
Rechargable. 3.6 V 2200 mAh Li-ion Q-LITE type ICR18650. For UL Listed
product, Q-LITE type ICR18650.
Backup Battery Duration
At least 48 hours, for UL listed product 24 hours
Operating Temperature
0 ºC (32 °F) to 49 ºC (120 °F)
Storage Temperature
-20°C (-4°F) to 60°C (140°F)
Relative Humidity
Up to 93% non-condensing
Dimensions (LxWxD)
180 mm x 180 mm x 48 mm (7.1 in. x 7.1 in. x 1.9 in.)
Weight (including battery)
434 g (15 oz)
Color
White
Compliance with standards
The PGPx920 complies with the following standards:
PGP9920
FCC (912 to 919 MHz)
: 47CFR part 15.247
ISED (912 to 919 MHz)
: RSS-247
UL/ULC
: UL 2610, UL 1637, UL 1023, UL 985, ULC-S545, ULC-S304
FCC and ISED Canada Compliance Statement
This device complies with FCC Rules Part 15 and with ISED license-exempt RSS standard(s). Operation is subject to
two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference that may be
received or that may cause undesired operation.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
To comply with FCC Section 1.1310 for human exposure to radio frequency electromagnetic fields and IC
requirements, implement the following instruction:
A distance of at least 20cm. between the equipment and all persons should be maintained during the operation of
the equipment.
Le dispositif doit être placé à une distance d'au moins 20 cm à partir de toutes les personnes au cours de
son fonctionnement normal. Les antennes utilisées pour ce produit ne doivent pas être situés ou exploités
conjointement avec une autre antenne ou transmetteur.
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Specifications Note
:
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numerique de la classe B est conforme a la norme NMB-003 du Canada.
WARNING:
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance (Tyco Safety Products Canada Ltd.) could void the user’s authority to operate the equipment.
UL/ULC notes
The PGP9920 has been listed by UL for commercial and residential burglary applications and by ULC for residential
burglary applications. For UL/ ULC installations use this device only in conjunction with compatible DSC/Tyco
wireless receivers: HSM2HOST9, HS2LCDRF(P)9, HS2ICNRF(P) 9, HS2LCDRFPRO9, PG9920, IQ Pro, IQ Pro P, and
Qolsys IQPanel2, IQHub, IQPanel4, IQ4 Hub. After installation, verify the product functionality in conjunction with
the compatible receiver used.
Safety Instructions
Read the safety information before you install the equipment.
The repeater shall be installed and used within an environment that provides the pollution degree max 2 and over
voltages category II in non-hazardous locations, indoor only. The equipment is designed to be installed by SERVICE
PERSONS only; (SERVICE PERSON is defined as a person having the appropriate technical training and experience
necessary to be aware of hazards to which that person may be exposed in performing a task and of measures to
minimize the risks to that person or other persons).
The repeater is to be installed in an indoor dry location. Exposure to weather or corrosive conditions may damage
the unit.
The PGPx920 is direct plug in powered from the mains. The enclosure must be secured to the building structure
before operation. Use Only the Power Supply supplied with this equipment or defined by manufacturer. Use of
unauthorized power supplies may damage the repeater.
Disclaimer
: Please be advised that the PGPx920 may be sold without a power supply due to some standardization
rules. To allow for the proper functioning of the product, you must purchase a power supply with the following
specifications.
• Input: 100 to 240 VAC
• Output: 6V/1A DC Output
• AC:The AC socket or outlet powering the equipment should be easily accessible.
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Compliance with standards WARNING:
This equipment has no mains on/off switch. The plug of the direct plug-in power supply is
intended to serve as the disconnecting device if the equipment must be quickly disconnected. It is imperative
that access to the mains plug and associated mains socket/outlet, is never obstructed. Ensure that Cables are
positioned so that accidents cannot occur. Connected Cables must not be subject to excessive mechanical
strain.
W.E.E.E Product recycling declaration
For information regarding the recycling of this product you must contact the company from
which you originally purchased it. If you are discarding this product and not returning it for
repair then you must ensure that it is returned as identified by your supplier. This product is
not to be thrown away with everyday waste.
Directive 2012/19/EU Waste Electrical and Electronic Equipment.
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Compliance with standards Limited Warranty
Digital Security Controls warrants that for a period of 12 months from the date of purchase, the product shall
be free of defects in materials and workmanship under normal use and that in fulfilment of any breach of such
warranty, Digital Security Controls shall, at its option, repair or replace the defective equipment upon return of the
equipment to its repair depot. This warranty applies only to defects in parts and workmanship and not to damage
incurred in shipping or handling, or damage due to causes beyond the control of Digital Security Controls such
as lightning, excessive voltage, mechanical shock, water damage, or damage arising out of abuse, alteration or
improper application of the equipment.
The foregoing warranty shall apply only to the original buyer, and is and shall be in lieu of any and all other
warranties, whether expressed or implied and of all other obligations or liabilities on the part of Digital Security
Controls. Digital Security Controls neither assumes responsibility for, nor authorizes any other person purporting
to act on its behalf to modify or to change this warranty, nor to assume for it any other warranty or liability
concerning this product.
In no event shall Digital Security Controls be liable for any direct, indirect or consequential damages, loss of
anticipated profits, loss of time or any other losses incurred by the buyer in connection with the purchase,
installation or operation or failure of this product.
Warning:
Digital Security Controls recommends that the entire system be completely tested on a regular basis. However,
despite frequent testing, and due to, but not limited to, criminal tampering or electrical disruption, it is possible for this
product to fail to perform as expected.
Important Information:
Changes or modifications not expressly approved by Digital Security Controls could void the
user’s authority to operate this equipment.
EULA
IMPORTANT READ CAREFULLY: DSC Software purchased with or without Products and Components is copyrighted
and is purchased under the following license terms:
This End User License Agreement ("EULA") is a legal agreement between You (the company, individual or entity
who acquired the Software and any related Hardware) and Digital Security Controls, a division of Tyco Safety
Products Canada Ltd. ("DSC"), the manufacturer of the integrated security systems and the developer of the
software and any related products or components ("HARDWARE") which You acquired.
If the DSC software product ("SOFTWARE PRODUCT" or "SOFTWARE") is intended to be accompanied by
HARDWARE, and is NOT accompanied by new HARDWARE, You may not use, copy or install the SOFTWARE
PRODUCT. The SOFTWARE PRODUCT includes computer software, and may include associated media, printed
materials, and "online" or electronic documentation.
Any software provided along with the SOFTWARE PRODUCT that is associated with a separate end user license
agreement is licensed to You under the terms of that license agreement.
By installing, copying, downloading, storing, accessing or otherwise using the SOFTWARE PRODUCT, You agree
unconditionally to be bound by the terms of this EULA, even if this EULA is deemed to be a modification of any
previous arrangement or contract. If You do not agree to the terms of this EULA, DSC is unwilling to license the
SOFTWARE PRODUCT to You, and You have no right to use it.
SOFTWARE PRODUCT LICENSE
The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties, as well as other
intellectual property laws and treaties. The SOFTWARE PRODUCT is licensed, not sold.
1. GRANT OF LICENSE. This EULA grants You the following rights:
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Limited Warranty (a) Software Installation and Use - For each license You acquire, You may have only one copy of the SOFTWARE
PRODUCT installed.
(b) Storage/Network Use - The SOFTWARE PRODUCT may not be installed, accessed, displayed, run, shared or used
concurrently on or from different computers, including a workstation, terminal or other digital electronic device
("Device"). In other words, if You have several workstations, You will have to acquire a license for each workstation
where the SOFTWARE will be used.
(c) Backup Copy - You may make back up copies of the SOFTWARE PRODUCT, but You may only have one copy per
license installed at any given time. You may use the back up copy solely for archival purposes. Except as expressly
provided in this EULA, You may not otherwise make copies of the SOFTWARE PRODUCT, including the printed
materials accompanying the SOFTWARE.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS
(a) Limitations on Reverse Engineering, Decompilation and Disassembly - You may not reverse engineer,
decompile, or disassemble the SOFTWARE PRODUCT, except and only to the extent that such activity is expressly
permitted by applicable law notwithstanding this limitation. You may not make any changes or modifications to the
Software, without the written permission of an officer of DSC. You may not remove any proprietary notices, marks
or labels from the Software Product. You shall institute reasonable measures to ensure compliance with the terms
and conditions of this EULA.
(b) Separation of Components - The SOFTWARE PRODUCT is licensed as a single product. Its component parts may
not be separated for use on more than one HARDWARE unit.
(c) Single INTEGRATED PRODUCT - If You acquired this SOFTWARE with HARDWARE, then the SOFTWARE PRODUCT
is licensed with the HARDWARE as a single integrated product. In this case, the SOFTWARE PRODUCT may only be
used with the HARDWARE as set forth in this EULA.
(d) Rental - You may not rent, lease or lend the SOFTWARE PRODUCT. You may not make it available to others or
post it on a server or web site.
(e) Software Product Transfer - You may transfer all of Your rights under this EULA only as part of a permanent
sale or transfer of the HARDWARE, provided You retain no copies, You transfer all of the SOFTWARE PRODUCT
(including all component parts, the media and printed materials, any upgrades and this EULA), and provided
the recipient agrees to the terms of this EULA. If the SOFTWARE PRODUCT is an upgrade, any transfer must also
include all prior versions of the SOFTWARE PRODUCT.
(f) Termination - Without prejudice to any other rights, DSC may terminate this EULA if You fail to comply with the
terms and conditions of this EULA. In such event, You must destroy all copies of the SOFTWARE PRODUCT and all of
its component parts.
(g) Trademarks - This EULA does not grant You any rights in connection with any trademarks or service marks of
DSC or its suppliers.
3. COPYRIGHT
All title and intellectual property rights in and to the SOFTWARE PRODUCT (including but not limited to any images,
photographs, and text incorporated into the SOFTWARE PRODUCT), the accompanying printed materials, and any
copies of the SOFTWARE PRODUCT, are owned by DSC or its suppliers. You may not copy the printed materials
accompanying the SOFTWARE PRODUCT. All title and intellectual property rights in and to the content which may
be accessed through use of the SOFTWARE PRODUCT are the property of the respective content owner and may be
protected by applicable copyright or other intellectual property laws and treaties. This EULA grants You no rights to
use such content. All rights not expressly granted under this EULA are reserved by DSC and its suppliers.
4. EXPORT RESTRICTIONS
You agree that You will not export or re export the SOFTWARE PRODUCT to any country, person, or entity subject to
Canadian export restrictions.
5. CHOICE OF LAW: This Software License Agreement is governed by the laws of the Province of Ontario, Canada.
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EULA 6. ARBITRATION
All disputes arising in connection with this Agreement shall be determined by final and binding arbitration in
accordance with the Arbitration Act, and the parties agree to be bound by the arbitrator's decision. The place of
arbitration shall be Toronto, Canada, and the language of the arbitration shall be English.
7. LIMITED WARRANTY
(a) NO WARRANTY
DSC PROVIDES THE SOFTWARE "AS IS" WITHOUT WARRANTY. DSC DOES NOT WARRANT THAT THE SOFTWARE WILL
MEET YOUR REQUIREMENTS OR THAT OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE.
(b) CHANGES IN OPERATING ENVIRONMENT
DSC shall not be responsible for problems caused by changes in the operating characteristics of the HARDWARE, or
for problems in the interaction of the SOFTWARE PRODUCT with non-DSC-SOFTWARE or HARDWARE PRODUCTS.
(c) LIMITATION OF LIABILITY; WARRANTY REFLECTS ALLOCATION OF RISK
IN ANY EVENT, IF ANY STATUTE IMPLIES WARRANTIES OR CONDITIONS NOT STATED IN THIS LICENSE AGREEMENT,
DSC'S ENTIRE LIABILITY UNDER ANY PROVISION OF THIS LICENSE AGREEMENT SHALL BE LIMITED TO THE
GREATER OF THE AMOUNT ACTUALLY PAID BY YOU TO LICENSE THE SOFTWARE PRODUCT AND FIVE CANADIAN
DOLLARS (CAD$5.00). BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
(d) DISCLAIMER OF WARRANTIES
THIS WARRANTY CONTAINS THE ENTIRE WARRANTY AND SHALL BE IN LIEU OF ANY AND ALL OTHER WARRANTIES,
WHETHER EXPRESSED OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE) AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF DSC. DSC MAKES
NO OTHER WARRANTIES. DSC NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON PURPORTING TO ACT
ON ITS BEHALF TO MODIFY OR TO CHANGE THIS WARRANTY, NOR TO ASSUME FOR IT ANY OTHER WARRANTY OR
LIABILITY CONCERNING THIS SOFTWARE PRODUCT.
(e) EXCLUSIVE REMEDY AND LIMITATION OF WARRANTY
UNDER NO CIRCUMSTANCES SHALL DSC BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT
DAMAGES BASED UPON BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR
ANY OTHER LEGAL THEORY. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS
OF THE SOFTWARE PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF SUBSTITUTE OR
REPLACEMENT EQUIPMENT, FACILITIES OR SERVICES, DOWN TIME, PURCHASERS TIME, THE CLAIMS OaF THIRD
PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.
WARNING: DSC recommends that the entire system be completely tested on a regular basis. However, despite
frequent testing, and due to, but not limited to, criminal tampering or electrical disruption, it is possible for this
SOFTWARE PRODUCT to fail to perform as expected.
Website: www.dsc.com
Tech. support: 1-800- 387-3630

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EULA EULA
©2025 Johnson Controls. All rights reserved. JOHNSON CONTROLS, TYCO and DSC are trademarks and/or registered trademarks. Unauthorized
use is strictly prohibited.
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