DSC Technical Advisory Bulletin - AMB-300 Incorrect Firmware Dated 09/2020

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Technical

Advisory




Addressable

Motion Detector

AMB
-
300


Date:








September 17, 2020

Product:



AMB
-
300

Region:





NA

Brand:






DSC































Incorrect firmware programmed for a limited number of detectors


Overview

A
limited number of the AMB
-
300 Addressable Motion Detectors were programmed with
the incorrect firmware from the factory. As a result, these detectors cannot be enrolled on
the
Maxsys or PowerSeries panels
.

Status
The affected units were built on February
11
th
, 2020.

For assistance checking the date
code of your detectors, please use our updated

Date of Manufacture Identification Page
.

If you are a dealer or installer and have any units manufactured on the affected date that
cannot be enrolled on a panel, please contact your distributor. If you are a distributor and
have affected units in your st
ock, please reach out to the JCI Order Management for the
next steps.




Please contact us with any questions regarding this Technical Advisory using the contact
information provided below.





Contact Information

Order Entry

1
-
888
-
888
-
7838

Sales

Contac
t your local sales rep.
or email

info@dsc.com

Technical Support

North America: 1
-
800
-
387
-
3630

or

email:

intrusion
-
support@jci.com


Product Manager




Nav Dhillon

navjot.dhillon@jci.com












Johnson Controls

5757 N. Green Bay Avenue | P.O. Box 591 Milwaukee, WI 53201 | 441
-
524
-
1200

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