IQ IQDLK-PGONKT - Installation and Users Guide - Dated 8/4/26

IQ Lock Touch-PGP Installation and
User Guide
D-309632
*D-309632*
2026-08-04
© 2026 Johnson Controls. All rights reserved.
29011433R001

D-309632

Rev. 00
IQ Lock Touch-PGP
IQDLK-PGONKT-SN / IQDLK-PGONKT-MB / IQDLK-PGONKT-ORB Safety information
Safety information
Read the safety information before you install the equipment. This equipment must be installed only by a
skilled person. A skilled person is an installer with appropriate technical training. The installer must be aware
of potential hazards during installation and measures available to minimize risks to the installer and other
people.
Warnings
•
Protect your user codes.
•
Restrict access to your lock and routinely check your settings to ensure they are not altered without your
knowledge.
•
To make sure you are not locked out of your premises, monitor the smart lock batteries level and
replace them when required.
•
Always replace all batteries as a complete set, and avoid mixing different models or brands to maintain
optimal performance and prevent issues. Use brand-new batteries for replacement to ensure accurate
battery level reporting and proper lock functionality.
•
Avoid installing or operating the device near strong magnetic field as it could affect the device
functionality.
•
Practice safety during installation, wear appropriate PPE (Personal Protective Equipment), and wash
your hands if you have contact with the product during installation.
Cleaning the IQ Lock Touch-PGP
To clean the IQ Lock Touch-PGP, use a soft damp cloth.
WARNING:
Do not use lacquer thinner, caustic soaps, abrasive cleaners, or polishes.
Introduction
Note:
This guide covers the following certified models: IQDLK-PGONKT-SN, IQDLK-PGONKT-MB and
IQDLK-PGONKT-ORB. The generic reference IQ Lock Touch-PGP used throughout this guide covers all
these three models unless stated differently.
The IQ Lock Touch-PGP is a battery operated smart lock device that communicates with a compatible panel.
The system is composed of the IQ Lock Touch-PGP hardware, and the panel. The panel monitors and reports
the IQ Lock Touch-PGP status.
Access the most recent online version of the IQ Lock Touch-PGP installation and user guide at the following
link.
Accédez à la version en ligne la plus récente du guide d'installation et d'utilisation IQ Lock Touch-PGP au lien
suivant.
Acceda a la versión en línea más reciente de la guía de usuario e instalación de IQ Lock Touch-PGP en el
siguiente enlace:
https://iqsecurityproducts.com/?page_id=11708&preview=true
You can also scan the following QR code to access the most recent online version of the installation and user
guide.
Vous pouvez également scanner le code QR suivant pour accéder à la version en ligne la plus récente du
guide d'installation et d'utilisation.
También puede escanear el siguiente código QR para acceder a la versión en línea más reciente de la guía de
instalación y del usuario.
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. IQ Lock Touch-PGP kit details
Compatible panels
For panels that are compatible with the IQ Lock Touch-PGP, access
https://iqsecurityproducts.com/?
page_id=11708&preview=true
.
IQ Lock Touch-PGP kit details
Before you install the smart lock, ensure the kit contains the items shown in
Figure 1.
Figure 1: Smart lock kit
Callout
Component
Quantity
A
Exterior assembly
1
B
Latch
1
C
Mounting plate
1
D
Latch screws: 21 mm wood screws
2
E
Strike plate screws: 38 mm wood screws
2
F
Fixed strike plate
1
G
Adjustable strike plate
1
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Specifications
Callout
Component
Quantity
H
Mounting plate screws:
•
Two 1/4-28 UNF x 65 mm for door thicknesses between 2 in. and 2 1/4 in.
(between 52 mm and 58 mm)
•
Two 1/4-28 UNF x 53 mm for door thicknesses between 1 5/8 in. and 2 in.
(between 42 mm and 52 mm)
•
Two 1/4-28 UNF x 43 mm for door thicknesses between 1 3/8 in. and 1 5/8
in. (between 35 mm and 42 mm)
6
I
Interior assembly
1
Interior assembly screws: M4 x 6 mm
3
J
Screw cap
1
K
Battery cover
1
L
Drive-in collar
1
M
Tool for reset and RF setup
1
N
AA alkaline batteries
4
Specifications
Wireless communication protocol
Selectable PowerG+ or Z-Wave (LR)
Power supply
Four AA alkaline batteries
Operating voltage
4.6 V to 6.0 V
Battery life with ten unlocking and locking cycles
for each day, including six cycles through smart
lock keypad, and four cycles through network
PowerG mode: Minimum 14 months
Z-Wave mode: Minimum 12 months
Operating temperature
Exterior assembly: -31ºF to 151ºF (-35ºC to 66ºC)
Interior assembly: 32ºF to 140ºF (0ºC to 60ºC)
Operating humidity
Exterior assembly: 100%, condensing
Interior assembly: 20% to 95%, non-condensing
Storage temperature
32°F to 120°F (0°C to 49°C)
Storage humidity
20% to 60%
IP rating
Exterior assembly: IP54
Dimensions
See Smart lock dimensions
Weight (without batteries)
Exterior assembly: 0.73 lb (0.33 kg)
Interior assembly: 1.0 lb (0.47 kg)
Smart lock dimensions
The following image outlines the smart lock dimensions.
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Prerequisites
Figure 2: Smart lock dimensions
Prerequisites
Before you install the smart lock, ensure you meet requirements in
Figure 3.
CAUTION
:
Do not over-screw when using electronic screwdriver or it may cause the worn-out of screw
threads and the installation cannot be completed correctly.
Figure 3:
Prerequisite check list
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Installing the smart lock
Callout
Prerequisite
A
Door hole is 1 1/2 in. or 2 1/8 in. (38 mm or 54 mm)
B
Door thickness is between 1 3/8 in. and 2 1/4 in. (35 mm to 58 mm)
C
Door hole backset is 2 3/8 in. or 2 3/4 in. (60 mm or 70 mm)
D
Latch hole is 1 in. (25.4 mm) diameter
Note:
Make sure the door frame is aligned with the door, and there are no obstructions stuck in the
door frame.
Installing the smart lock
Figure 4
outlines how to install the smart lock components.
Note:
To install the smart lock you need a Philips head screwdriver, a flat head screwdriver, and a
hammer.
Figure 4:
Smart lock installation overview
Callout
Component
A
Exterior assembly
B
Latch
C
Mounting plate and rubber gasket
D
Latch screws: 21 mm wood screws
E
Strike plate screws: 38 mm wood screws
F
Fixed strike plate
G
Adjustable strike plate
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Installing the smart lock
Callout
Component
H
Mounting plate screws:
• Use 1/4-28 UNF x 65 mm for door thicknesses between 2 in. and 2 1/4 in. (between 52 mm
and 58 mm)
• Use 1/4-28 UNF x 53 mm for door thicknesses between 1 5/8 in. and 2 in. (between 42 mm
and 52 mm)
• Use 1/4-28 UNF x 43 mm for door thicknesses between 1 3/8 in. and 1 5/8 in. (between 35
mm and 42 mm)
I
Interior assembly
J
Interior assembly screws (M4 x 6 mm), and screw cap
K
Battery cover
Adjusting the latch
1.
Hold the latch in front of the door hole, with the latch face flush against the door edge.
a.
If the slotted hole is centered in the door hole, no adjustment is required.
b.
If the slotted hole is not centered in the door hole, you need to make adjustments.
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Installing the smart lock
2.
Rotate and pull the latch to extend the latch. Adjust so that the slotted hole is centered.
Choosing the latch faceplate
The smart lock latch has a rectangular faceplate in place as the default faceplate. A round drive-in collar is
included in the kit if it is required.
1.
Check the door latch hole to establish if the round drive-in collar is required:
a.
If the door latch hole is chiseled, no changes are required.
b.
If the door latch hole is not chiseled, you need to install the round drive-in collar.
2.
Remove the rectangular faceplate from the latch with a flat head screwdriver wedged between the
faceplate and the faceplate clip.
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Installing the smart lock
3.
Remove the rectangular faceplate clip: rotate it counterclockwise and pull.
4.
Attach the drive-in collar.
Mounting the latch
Before you begin:
Make sure the latch is an unlocked position and the torque blade hole is in the horizontal orientation.
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Installing the smart lock
1.
Insert the latch into the latch hole: make sure to install the latch according to the
UP
mark on the
latch.
a.
If you insert the latch in a chiseled hole, secure the latch with the latch screws D, using a Philips
head screwdriver.
b.
If you insert the latch in a not chiseled hole, place a piece of cardboard or a cloth over the latch
before striking with a hammer.
2.
Use a screwdriver to test if the deadbolt works smoothly.
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Installing the smart lock
Mounting the strike plate
Important
:
Ensure the hole in the door frame is drilled to a minimum of 1 in. (25 mm) deep.
1.
Remove the old strike plate.
2.
Place the new adjustable strike plate
G
where the old plate was and align the fixed strike plate
F
over
the top of existing screws holes.
3.
Move the adjustable strike plate
G
in order to adjust the location of the hole for your deadbolt.
By aligning the strike plates the smart lock is able to lock correctly.
4.
When you have the strike plate where you want it, secure it on the door frame with the strike plate
screws E.
5.
Test the strike plate position by closing the door and turning the thumb turn on the smart lock.
If the smart lock is able to lock smoothly then the adjustment was successful.
If the lock catches open the door and loosen the screws in strike plate to make further adjustments.
Installing the exterior assembly
Use the following steps to install the exterior assembly.
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Installing the smart lock
Before you begin:
•
If the door hole measures 1 1/2 in. (38 mm), remove the fire cup.
•
Make sure the latch is in the unlocked position.
1.
Route the cable below the latch.
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Installing the smart lock
2.
Route the cable through the hole in the mounting plate.
3.
Secure the mounting plate to the exterior assembly with the mounting plate screws H.
-
Use 1/4-28 UNF x 65 mm for door thicknesses between 2 in. and 2 1/4 in. (between 52 mm and
58 mm)
-
Use 1/4-28 UNF x 53 mm for door thicknesses between 1 5/8 in. and 2 in. (between 42 mm and
52 mm)
-
Use 1/4-28 UNF x 43 mm for door thicknesses between 1 3/8 in. and 1 5/8 in. (between 35 mm
and 42 mm)
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Installing the smart lock
Note:
Do not overtighten the screws.
Note:
Keep the mounting plate parallel to door edge.
Installing the interior assembly
Use the following steps to install the interior assembly.
Important
:
Do not insert the batteries until the lock is completely installed. Do not let the interior
assembly hang while attached to the cable.
1.
Remove the battery cover.
2.
Connect the cable and ensure it is connected tightly.
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Installing the smart lock
If you want to remove the cable, press the top of the white connector and pull the cable out carefully.
3.
Keep the thumb turn in the vertical position, and attach the interior assembly to the mounting plate.
4.
Test the lock by rotating the thumb turn to make sure the bolt can extend and retract smoothly.
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Installing the smart lock
5.
Secure the interior assembly to the mounting plate using the interior assembly screws J, and insert
the screw cup.
Setting left or right door orientation
Complete the following steps to ensure the lock functions correctly after you install it.
1.
With the thumb turn in the vertical unlocked position, insert four AA batteries.
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Installing the smart lock
Important
:
Always replace all batteries as a complete set, and avoid mixing different models or brands to
maintain optimal performance and prevent issues. Use brand-new batteries for replacement
to ensure accurate battery level reporting and proper lock functionality.
Note:
Make sure to put the ribbon under the batteries: this helps to pull the batteries out
when required.
The latch bolt extends on its own lo learn the hanging orientation of the door.
2.
If the latch bolt does not extend as part of auto-orientation, use the tool
M
to
long press the
RES
button, until you hear a
beep
.
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Smart lock overview
If the reset is successful, the latch bolt extends.
3.
Replace the battery cover.
Smart lock overview
Figure 5
shows the smart lock overview.
Figure 5:
Smart lock overview
Callout
Description
A
IQ logo LED
B
Digit keys
C
Check key
D
Lock key
E
Emergency power terminals
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Smart lock overview
Callout
Description
F
Battery compartment cover
G
Thumb turn unlock position
H
RF protocol button (
RF
), under the battery compartment cover
I
Reset button (
RES
), under the battery compartment cover
J
LED indicator
K
Thumb turn lock position
L
Thumb turn
The smart lock can operate in two modes.
•
The stand-alone mode:
in the stand-alone mode you can lock and unlock the smart lock locally only.
The smart lock operates the stand-alone mode when it is not enrolled to panels.
•
The network mode:
in the network mode you can lock and unlock the smart lock locally, and remotely,
using compatible panels, and supported cloud services. You need to enroll the smart lock on the panel
to operate the network mode.
Note:
When network mode setup complete successfully, the smart lock disables the stand-alone
mode, and deletes all the stand-alone user codes.
For updated list of compatible panels, and supported cloud services, access
https://
iqsecurityproducts.com/?page_id=11708&preview=true
.
Note:
When you power on the smart lock the first time, and when you reset the smart lock, it operates
in stand-alone mode.
For more information, see:
•
Setting up stand-alone mode
•
Setting up network mode
LEDs and buzzer behavior
The smart lock is equipped with LED and buzzer to indicate its status, and provide feedback on the
operations.
This guide uses the definitions of LED and buzzer behavior described in
Table 1 and
Table 2.
Table 1: LED behavior
Behavior
Description
Very fast blink
Blink of 0.1 seconds approx.
Fast blink
Blink of 0.25 seconds
Blink
Blink of 0.5 seconds
Long blink
Blink of 2 seconds
Table 2: Buzzer behavior
Behavior
Description
Very short beep
Beep of 0.1 seconds approx.
Short beep
Beep of 0.25 seconds
Beep
Beep of 0.5 seconds
Long beep
Beep of 2 seconds
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Setting up stand-alone mode
Note:
You can disable the buzzer through the
Doorlock Volume
PowerG option, or the
Set the
volume to silent
Z-wave option: for more information, see
Configuring the PowerG options and
Configuring the Z-Wave options.
Button operation
The smart lock is equipped with buttons to perform operations.
This guide uses the definitions of button operation described in
Table 3.
Table 3:
Button operation
Behavior
Description
Short press
Press the button for less than one second
Long press
Press the button for more than five seconds
Setting up stand-alone mode
In the stand-alone mode you can lock and unlock the smart lock locally only. The smart lock operates the
stand-alone mode when it is not enrolled to panels.
Note:
When you power on the smart lock the first time, and when you reset the smart lock, it operates
in stand-alone mode.
Setting up the stand-alone mode consist of the following operations:
•
Changing master user code
•
Adding user code
•
Deleting user code
Changing master user code
Before you begin:
•
Ensure the smart lock is not enrolled to a panel.
•
Ensure the smart lock is unlocked.
The smart lock has one master user code that allows the following operations:
•
Adding and deleting stand-alone user codes
•
Unlocking the smart lock
The default master user code is 12345678.
Note:
You must change the default master user code before you can perform any other operation.
The master user code must fit the following requisites:
•
The master user code must have from four to ten digits
•
The first four digits of master user code must be unique
•
You cannot set 12345678 as master user code
To change the master user code from the standby status, complete the following steps.
Note:
Unless otherwise stated, the following procedure adopts the below conventions to signal
success and fail of a step.
•
Success:
Two green fast blinks
of the
IQ logo
LED. Two short beeps
of the buzzer.
•
Fail:
Two red fast blinks
of the
IQ logo
LED. Two short beeps
of the buzzer.
When a step fails, the keypad displays the error code for one seconds: for more information, see Fail causes
.
1.
Tap the digits key area to wake up the smart lock.
All digit keys light up and the buzzer emits one very short beep
.
2.
Press the
Check
key twice.
Fail causes:
The smart lock is locked
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Setting up stand-alone mode
Next step for fail:
Unlock the smart lock and repeat the step
3.
Enter the master user code, and then press the
Lock
key.
Depending on available operations, keys 1, 2 or 3 remain lit.
Fail causes:
Invalid user code
Next step for fail:
Enter a valid user code
4.
Press key
1
.
5.
Enter the new code, and then press the
Check
key.
Fail causes:
Invalid user code
; Duplicate code
; No code entry
Next step for fail:
Returns to the standby status
6.
Enter the new code again, and then press the
Check
key.
Fail causes:
Code mismatch
; No code entry
Next step for fail:
Enter the new code again
Adding user code
Before you begin:
•
Ensure that you changed the default master user code: for more information, see Changing master user
code
.
•
Ensure the smart lock is not enrolled to a panel.
•
Ensure the smart lock is unlocked.
You can add up to five stand-alone user codes that can be used in stand-alone mode only, in addition to the
master user code. The user codes allow the following operations:
•
Unlocking the smart lock
The user codes must fit the following requisites:
•
The user code must have from four to ten digits
•
The first four digits of each user code must be unique
•
You cannot set 12345678 as user code
Note:
The smart lock deletes the stand-alone user codes when it is enrolled on an IQ panel.
To add the user code from the standby status, complete the following steps.
Note:
Unless otherwise stated, the following procedure adopts the below conventions to signal
success and fail of a step.
•
Success:
Two green fast blinks
of the
IQ logo
LED. Two short beeps
of the buzzer.
•
Fail:
Two red fast blinks
of the
IQ logo
LED. Two short beeps
of the buzzer.
When a step fails, the keypad displays the error code for one seconds: for more information, see Fail causes
.
1.
Tap the digits key area to wake up the smart lock.
All digit keys light up and the buzzer emits one very short beep
.
2.
Press the
Check
key twice.
Fail causes:
The smart lock is locked
Next step for fail:
Unlock the smart lock and repeat the step
3.
Enter the master user code, and then press the
Lock
key.
Depending on available operations, keys 1, 2 or 3 remain lit.
Note:
If the smart lock memory is full, the key 2 does not remain lit.
Fail causes:
Invalid user code
Next step for fail:
Enter a valid master user code
4.
Press key
2
.
5.
Enter the new code, and then press the
Check
key.
Fail causes:
Invalid user code
; Duplicate code
; No code entry
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Setting up stand-alone mode
Next step for fail:
Returns to the standby status
6.
Enter the new code again, and then press the
Check
key.
Fail causes:
Code mismatch
; No code entry
Next step for fail:
Enter the new code again
Deleting user code
Before you begin:
•
Ensure the smart lock is not enrolled to a panel.
•
Ensure the smart lock is unlocked.
To delete the user code from the standby status, complete the following steps.
Note:
Unless otherwise stated, the following procedure adopts the below conventions to signal
success and fail of a step.
•
Success:
Two green fast blinks
of the
IQ logo
LED. Two short beeps
of the buzzer.
•
Fail:
Two red fast blinks
of the
IQ logo
LED. Two short beeps
of the buzzer.
When a step fails, the keypad displays the error code for one seconds: for more information, see Fail causes
.
1.
Tap the digits key area to wake up the smart lock.
All digit keys light up and the buzzer emits one very short beep
.
2.
Press the
Check
key twice.
Fail causes:
The smart lock is locked
Next step for fail:
Unlock the smart lock and repeat the step
3.
Enter the master user code, and then press the
Lock
key.
Depending on available operations, keys 1, 2 or 3 remain lit.
Note:
If there are no user codes in the smart lock memory, the key 3 does not remain lit.
Fail causes:
Invalid user code
Next step for fail:
Enter a valid user code
4.
Press key
3
.
5.
Enter the code to be deleted, and then press the
Check
key.
Fail causes:
Invalid user code
;
Incorrect user code; No code entry
Next step for fail:
Returns to the standby status
6.
Enter the code to be deleted again, and then press the
Check
key.
Fail causes:
Code mismatch
; No code entry
Next step for fail:
Enter the code to be deleted again
Fail causes
When step fails, the keypad displays the error codes shown in
Table 4 for one seconds.
Table 4: Fail causes
Error
code
Fail
Description
1
Invalid user code
•
The user code must have from four to ten digits
• The first four digits of each user code must be unique
•
You cannot set 12345678 as user code, and master user
code
2
Duplicate code
You entered a user code already in the smart lock memory, or
first four digits of the user code you entered are not unique.
3
No code entry
You entered no user code before pressing the confirmation key.
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© 2026 Johnson Controls. All rights reserved. Setting up network mode
Table 4: Fail causes
Error
code
Fail
Description
4
Code mismatch
The second user code entry does not match with the first entry.
5
Incorrect user code
Entered user code does not exist in the smart lock memory.
Setting up network mode
In the network mode you can lock and unlock the smart lock locally, and remotely, using compatible panels,
and supported cloud services. You need to enroll the smart lock to a compatible panel to operate the network
mode.
For updated list of compatible panels, and supported cloud services, access
https://iqsecurityproducts.com/?
page_id=11708&preview=true
.
Note:
To prevent accidental lockouts when enrolling the smart lock to a panel, complete the following
checks:
•
Make sure that you have enrolled the smart lock on the panel.
•
Establish a strong initial connection to the panel.
•
Confirm that the panel is connected to the cloud service.
•
On the cloud service, verify that the you have assigned at least one user to the smart lock.
•
Test the functionality of the smart lock’s user code while the door is open, before fully closing it.
When network mode setup complete successfully, the smart lock disables the stand-alone mode, and deletes
all the stand-alone user codes.
If the smart lock disconnects from the panel, existing user codes remain functional, and the smart lock
continues to operate in network mode.
If you delete the smart lock from the panel without performing factory reset, existing user codes remain
functional: you can still lock and unlock the smart lock using the user codes that you set up in network mode.
To delete existing user codes, you must reset the smart lock to factory default settings: at that point, the
smart lock has just the default master user code in its memory. For more information, see Resetting the
factory default settings
.
The smart lock supports the PowerG and Z-Wave RF protocols for network enrolling.
At default the PowerG RF protocol is set on the smart lock.
To check the smart lock RF protocol, see
Checking RF protocol.
To set up the PowerG network mode, see
Setting up PowerG network mode.
To set up the Z-Wave network mode, see
Setting up Z-Wave network mode.
Checking RF protocol
PowerG is the default RF protocol.
To check the set RF protocol, complete the following steps.
•
Short press the RF button.
Note:
Do not press the RF button for more than three seconds, otherwise you change the RF
protocol.
The LED indicator displays the RF protocol as follows.
LED indicator behavior
Description
One yellow blink
+ one green
blink
Stand-alone mode and PowerG protocol
One yellow blink
+ one red
blink
Stand-alone mode and Z-Wave protocol
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IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. Setting up network mode
LED indicator behavior
Description
One green blink
+ one green
blink
Network mode and PowerG protocol
One green blink
+ one red
blink
Network mode and Z-Wave protocol
One red blink
+ one green
blink
Stand-alone and Network modes disabled, and
PowerG protocol
One red blink
+ one red
blink
Stand-alone and Network modes disabled, and
Z-Wave protocol
Fail:
Two red fast blinks
of the
IQ logo
LED. Two short beeps
of the buzzer.
Next step for fail:
Repeat the step.
For more information, see:
•
Switching to Z-Wave protocol
•
Switching to PowerG protocol
Setting up PowerG network mode
Setting up the PowerG network mode consists of the following main steps
1.
Checking the current RF protocol: for more information, see
Checking RF protocol.
2.
If Z-Wave is the current RF protocol, switch to the PowerG RF protocol: for more information, see
Switching to PowerG protocol.
3.
Enrolling the smart lock on the panel: form more information, see
Enrolling IQ Lock Touch-PGP with
Auto Learn Devices and
Enrolling IQ Lock Touch-PGP with Add PowerG.
4.
Checking the PowerG signal strength: for more information, see and
Checking the PowerG signal
strength of the device.
5.
Configuring the PowerG options.
Switching to PowerG protocol
PowerG is the default RF protocol.
If you switched to the Z-Wave protocol, to restore the PowerG protocol, complete the following steps.
Note:
Make sure to delete the smart lock from the panel if you previously enrolled it with a different
protocol.
Note:
The smart lock is in stand-alone mode until you enroll it on a panel.
•
Long press the RF button for three seconds or more.
Success:
Two green fast blinks
of the LED indicator. Two short beeps
of the buzzer.
Fail:
Two red fast blinks
of the LED indicator. Two short beeps
of the buzzer.
Next step for fail:
Repeat the long press of the RF button for three seconds or more.
For more information, see:
•
Checking RF protocol
•
Switching to Z-Wave protocol
PowerG QR code location
Figure 6
displays location of QR codes for PowerG enrollment.
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Figure 6:
PowerG QR code location
Callout
Description
A
Color box side
B
QR code for PowerG enrollment
C
Interior-assembly back side
Enrolling IQ Lock Touch-PGP with Auto Learn Devices
Before you begin:
•
Ensure the device is powered on.
•
Ensure that you set the PowerG RF protocol on the smart lock: for more information, see Checking RF
protocol and
Switching to PowerG protocol.
Note:
Powering on the smart lock starts a 48-hours timer to complete the enrollment process. To
restart the timer, remove and reinsert the smart lock’s batteries, or press the
RES
button for less than
one second.
To enroll a PowerG device on the IQ panel using the
Auto Learn Devices
feature, complete the following
steps.
1.
On the IQ panel menu, tap
Settings
>
Advanced Settings
, enter the installer or dealer code then tap
Installation
>
Devices
>
Automation Devices
>
Auto Learn Devices
.
2.
When the panel recognizes the device, tap
OK
on the pop-up window that appears. Set the device
details in the configuration pop-up window.
For more information, see
Configuring the PowerG options.
3.
Optional:
Enter the PIN code on the product label for increased security during enrollment. The
device does not pair with the panel if you enter an incorrect PIN code.
Note:
if you are not entering the PIN code, you need to leave it blank.
4.
Tap
Pair
.
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The device enrolls successfully and the LED indicator displays the PowerG signal strength: for more
information, see
PowerG local diagnostic test.
If the smart lock does not automatically enroll, press the
RES
button for less than one second. This starts the
auto-enroll process.
Enrolling IQ Lock Touch-PGP with Add PowerG
Before you begin:
•
Ensure power is not connected to the device: remove the device batteries.
•
Ensure that you set the PowerG RF protocol on the smart lock: for more information, see Checking RF
protocol and
Switching to PowerG protocol.
Note:
Powering on the smart lock starts a 48-hours timer to complete the enrollment process. To
restart the timer, remove and reinsert the smart lock’s batteries, or press the
RES
button for less than
one second.
Use the
Add PowerG
feature to enroll the device on the IQ panel, by entering the device ID or scanning the
QR code on the device package.
To enroll a PowerG device on the IQ panel using the
Add PowerG
feature, complete the following steps.
1.
On the IQ panel menu, tap
Settings
>
Advanced Settings
, enter the installer code then tap
Installation
>
Devices
>
Automation Devices
>
Add PowerG
.
2.
Enter the device id in the
Sensor ID
field, or tap
Scan QR Code
and scan the PowerG QR code on the
device, or on the device color box.
To locate the PowerG QR code, see
PowerG QR code location.
3.
Set device details. For more information, see
Configuring the PowerG options.
4.
Optional:
Enter the PIN code on the product label for increased security during enrollment. The
device does not pair with the panel if you enter an incorrect PIN code.
5.
Tap
Pair
.
6.
Power on the device: insert the device batteries.
The device enrolls successfully and the LED indicator displays the PowerG signal strength: for more
information, see
PowerG local diagnostic test.
PowerG local diagnostic test
After enrollment succeed the device automatically enters test mode.
In test mode the LED indicator shows the strength of the PowerG signal.
The following table displays the received signal strength indication.
Table 5:
Signal strength indication
LED response
Reception
Green LED blinks
Strong
Yellow LED blinks
Good
Red LED blinks
Poor
No blinks
No communication
To restart the test mode remove and reinsert the batteries.
Important
:
Reliable reception must be assured. Poor signal strength is not acceptable. If you receive
poor signal strength, move the panel, or install a repeater and re-test until the signal strength is
strong. Strong signal strength is required for the device to operate correctly. For detailed diagnostic
test instructions, refer to the relevant IQ panel installation guide.
Note:
After installation, verify the product functionality in conjunction with the compatible panels.
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To check the PowerG signal strength after the test mode ends, see
Checking the PowerG signal strength of
the device.
Checking the PowerG signal strength of the device
To check the PowerG signal strength of a PowerG device on the IQ panel, complete the following steps.
1.
Ensure that the device is powered on.
2.
On the IQ panel menu, tap
Settings
>
Advanced Settings
, enter the installer code then tap
System
Tests
>
PowerG Test
>
Run
.
Important
:
Reliable reception must be assured. Poor signal strength is not acceptable. If you receive
poor signal strength, move the panel, or install a repeater and re-test until the signal strength is
strong. Strong signal strength is required for the device to operate correctly. For detailed diagnostic
test instructions, refer to the relevant IQ panel installation guide.
Deleting from PowerG network
To delete the smart lock from the panel PowerG network, complete the following steps.
1.
Follow the delete procedure on the panel instructions.
If you delete the smart lock from the panel without performing factory reset, existing user codes
remain functional.
2.
Reset the smart lock to factory settings: for more information, see Resetting the factory default
settings
.
The smart lock deletes all user codes and sets the stand-alone mode: for more information, see
Setting up stand-alone mode
.
Configuring the PowerG options
Table 6
shows the options that you can configure when enroll the device on the IQ panel.
To change the device options after you enrolled the device, on the IQ panel menu, tap
Settings
>
Advanced
Settings
> enter the installer code then tap
Installation
>
Devices
>
Automation Devices
>
Edit Device
>
tap the edit icon of the device to edit.
Table 6:
Configuration options
Option
Description
Doorlock Volume
Enables and disables the smart lock buzzer.
•
On
: The buzzer is enabled.
•
Off
: The buzzer is disabled.
Note:
Low battery, keypad lock, and lock jam events override these set-
tings.
Optional settings:
On
(default), and
Off
.
Re-Lock Timer
Sets the delay before the smart lock automatically re-locks after unlocking.
Optional settings:
Disabled
(default),
30 Seconds
,
60 Seconds
,
120 Seconds
, and
180
Seconds
.
Code to Lock
Sets the lock operation:
•
Disabled
: to lock the smart lock you do not need to enter the user code.
•
Enabled
: to lock the smart lock you need to enter the user code.
Optional settings:
Disabled
(default), and
Enabled
.
Code Privacy
Allows to hide the user code. When this option is enabled, the smart locks presents
you with two random digits that you must press before entering your user code. This
prevents a malicious from discovering your actual code.
Optional settings:
Disabled
(default), and
Enabled
.
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Setting up Z-Wave network mode
Setting up the Z-Wave network mode consists of the following main steps
1.
Checking the current RF protocol: for more information, see
Checking RF protocol.
2.
If PowerG is the current RF protocol, switch to the Z-Wave RF protocol: for more information, see
Switching to Z-Wave protocol.
3.
Enrolling the smart lock on the panel: for more information, see
Enrolling IQ Lock Touch-PGP with
Add Device or
Enrolling IQ Lock Touch-PGP with Smart Start.
Note:
If you want to use the Z-Wave long-range protocol, you must use the
Enrolling IQ Lock
Touch-PGP with Smart Start
procedure.
4.
Checking the Z-Wave signal strength: for more information, see
Z-Wave local diagnostic test and
Checking the Z-Wave signal strength of the device.
5.
Configuring the Z-Wave options.
Switching to Z-Wave protocol
PowerG is the default RF protocol.
To switch to the Z-Wave protocol, complete the following steps.
Note:
Make sure to delete the smart lock from the panel if you previously enrolled it with a different
protocol.
Note:
The smart lock is in stand-alone mode until you enroll it on a panel.
•
Press the RF button three times rapidly.
-
Success:
Two green fast blinks
of the LED indicator. Two short beeps
of the buzzer.
-
Fail:
Two red fast blinks
of the LED indicator. Two short beeps
of the buzzer.
Next step for fail:
Repeat pressing the RF button three times rapidly.
For more information, see:
•
Checking RF protocol
•
Switching to PowerG protocol
Z-Wave QR code location
Figure 7
displays location of QR codes for Z-Wave enrollment.
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Figure 7:
Z-Wave QR code location
Callout
Description
A
Color box side
B
PIN
C
QR code for Z-Wave enrollment
D
Battery cover back side
Enrolling IQ Lock Touch-PGP with Add Device
Before you begin:
•
Ensure the device is powered on.
•
Ensure that you set the Z-Wave RF protocol on the smart lock: for more information, see Checking RF
protocol and
Switching to Z-Wave protocol.
To enroll a Z-Wave device on the IQ panel using the
Add Device
feature, complete the following steps.
1.
On the IQ panel menu, tap
Settings
>
Advanced Settings
, enter the installer code then tap
Installation
>
Devices
>
Automation Devices
>
Z-Wave Devices
>
Add Device
>
Include
.
2.
Short press the
RES
button when the message appears.
3.
Scan the Z-Wave QR code on the device, or on the device color box, or manually enter the device PIN,
and tap
Add DSK
.
To locate the Z-Wave QR code and PIN, see
Z-Wave QR code location.
4.
Set the device details in the configuration pop-up window.
For more information, see
Configuring the Z-Wave options.
5.
Tap
Add
to save the information and complete the process.
The device enrolls successfully and the IQ panel returns to previous menu.
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Enrolling IQ Lock Touch-PGP with Smart Start
Before you begin:
•
Ensure power is connected to the device.
•
Ensure that you set the Z-Wave RF protocol on the smart lock: for more information, see Checking RF
protocol and
Switching to Z-Wave protocol.
Use the
Smart Start
feature to enroll the device on the IQ panel, by entering the device DSK code or scanning
the QR code on the device package.
To enroll a Z-Wave device on the IQ panel using the
Smart Start
feature, complete the following steps.
1.
On the IQ panel menu, tap
Settings
>
Advanced Settings
, enter the installer code then tap
Installation
>
Devices
>
Automation Devices
>
Z-Wave Devices
>
Smart Start
>
Include
.
2.
Enroll the device:
a.
If you want to use regular Z-Wave protocol, scan the Z-Wave QR code on the device, or on the
device color box, or manually enter the DSK code, and tap
Add DSK
.
b.
If you want to use Z-Wave long-range protocol, scan the Z-Wave QR code on the device, or on
the device color box, and tap
Add
.
To locate the Z-Wave QR code, see
Z-Wave QR code location.
3.
Set the device details in the configuration pop-up window.
For more information, see
Configuring the Z-Wave options.
4.
Tap
Add
to save the information and complete the process.
The device enrolls successfully and the IQ panel returns to previous menu.
Z-Wave local diagnostic test
After enrollment succeed the device automatically enters test mode.
In test mode the LED indicator shows the strength of the Z-Wave signal.
The following table displays the received signal strength indication.
Table 7:
Signal strength indication
LED response
Reception
Green LED blinks
Strong
Yellow LED blinks
Good
Red LED blinks
Poor
No blinks
No communication
To restart the test mode remove and reinsert the batteries.
Important
:
Reliable reception must be assured. Poor signal strength is not acceptable. If you receive
poor signal strength, move the panel, or install a repeater and re-test until the signal strength is
strong. Strong signal strength is required for the device to operate correctly. For detailed diagnostic
test instructions, refer to the relevant IQ panel installation guide.
Note:
After installation, verify the product functionality in conjunction with the compatible panels.
To check the Z-Wave signal strength after the test mode ends, see
Checking the Z-Wave signal strength of the
device.
Checking the Z-Wave signal strength of the device
To check the Z-Wave signal strength of a Z-Wave device on the IQ panel, complete the following steps.
1.
Ensure that the device is powered on.
2.
On the IQ panel menu, tap
Settings
>
Advanced Settings
, enter the installer code then tap
System
Tests
>
Z-Wave Tests
>
Z_Wave Diagnostics
.
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Important
:
Reliable reception must be assured. Poor signal strength is not acceptable. If you receive
poor signal strength, move the panel, or install a repeater and re-test until the signal strength is
strong. Strong signal strength is required for the device to operate correctly. For detailed diagnostic
test instructions, refer to the relevant IQ panel installation guide.
Deleting from Z-Wave network
To delete the smart lock from the panel Z-Wave network, complete the following steps.
1.
Follow the delete procedure on the panel instructions, and
short press the
RES
button.
Existing user codes remain functional, and the smart lock turns off both network mode and stand-
alone mode.
2.
Reset the smart lock to factory settings: for more information, see Resetting the factory default
settings
.
The smart lock deletes all user codes and sets the stand-alone mode: for more information, see
Setting up stand-alone mode
.
Configuring the Z-Wave options
Table 8 and
Table 9
show the options that you can configure when enroll the device on the IQ panel.
To change the device options after you enrolled the device, on the IQ panel menu, tap
Settings
>
Advanced
Settings
> enter the installer code then tap
Z-Wave Device List
> tap
Info
of the device that you want to edit.
Scroll down to
Command_Class_Configuration_V4
or
Command_Class_DoorLock_V4
, and tap
Configuration/Capabilities
, according with the option you want to edit.
Edit the options according with the information in the
Description
columns of
Table 8 and
Table 9.
Table 8:
Command_Class_Configuration_V4 options
Option
Description
Set the volume to
silent
Enables and disables the smart lock buzzer.
Note:
Low battery, keypad lock, and lock jam events override this set up.
Parameter Number
= 1
Size
= 1
Configuration Value
: 0 = disabled; 1 = enabled (default)
Code Privacy
Allows to hide the user code. When this option is enabled, the smart locks presents
you with two random digits that you must press before entering your user code. This
prevents a malicious from discovering your actual code.
Parameter Number
= 3
Size
= 1
Configuration Value
: 0 = disabled (default); 1 = enabled
Code to Lock
If disabled, to lock the smart lock you do not need to enter the user code. If enabled,
to lock the smart lock you need to enter the user code.
Parameter Number
= 4
Size
= 1
Configuration Value
: 0 = disabled (default); 1 = enabled
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Table 9: Command_Class_DoorLock_V4 options
Option
Description
Auto-relock time
Sets the delay before the smart lock automatically re-locks after unlocking.
Optional settings:
• 0 = disabled (default)
• 1 to 30 = 30 seconds
• 31 to 60 = 60 seconds
• 61 to 120 = 120 seconds
• 121 to 65535 = 180 seconds
Note:
The other options in the
Command_Class_DoorLock_V4
group do not apply.
Smart lock operation
With the smart lock you can perform the following operations.
•
Locking with the Lock key
•
Locking and unlocking by user code
•
Locking and unlocking by thumb turn
•
Locking and unlocking remotely
Locking with the Lock key
Note:
In network mode, this operation is only possible if the
Code to Lock
option is disabled. For
more information, see
Configuring the PowerG options and
Configuring the Z-Wave options.
To lock the smart lock using the
Lock
key, complete the following steps.
1.
Tap the digits key area to wake up the smart lock.
All digit keys light up and the buzzer emits one very short beep
.
2.
Press the
Lock
key for more than one second.
Lock success:
One red blink
of the
IQ logo
LED. One red long blink
of the LED indicator. One
beep
of
the buzzer. The door locks.
Low battery:
Three red fast blinks
of the
IQ logo
LED. Three short beeps
of the buzzer.
Note:
The low battery indications follows after the lock and unlock success indications.
Important
:
To avoid being locked out of your own premises, replace the device batteries as
soon as possible: for more information, see Replacing batteries
.
Lock jam:
Ten long beeps
of the buzzer.
Locking and unlocking by user code
You can lock and unlock the smart lock by entering a valid user code on the keypad.
When the smart lock is in stand-alone mode, you use the stand-alone user codes and master user code, to
unlock.
Note:
When the smart lock is in stand-alone mode, you can lock it with the
Lock
key only: for more
information, see
Locking with the Lock key.
When the smart lock is in network mode, you use the user codes of the users associated to the smart lock, to
lock and unlock it: for more information, refer to the related cloud service instructions.
Important
:
If you enter an incorrect user code ten times, the smart lock keypad disables for three
minutes. For more information, see
Incorrect user code entry.
The locking and unlocking by user code procedure depends on the
Code Privacy
option: for more
information, see
Configuring the PowerG options and
Configuring the Z-Wave options.
Note:
The
Code Privacy
option does not apply to the stand-alone mode.
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When the
Code Privacy
option is enabled, to lock and unlock the smart lock using the user code, complete
steps in
Code Privacy enabled
.
When the
Code Privacy
option is disabled, or the smart lock is in stand-alone mode, to lock and unlock the
smart lock using the user code, complete the following steps.
1.
Tap the digits key area to wake up the smart lock.
All digit keys light up and the buzzer emits one very short beep
.
2.
Enter the user code.
Lock success:
One red blink
of the
IQ logo
LED. One red long blink
of the LED indicator. One
beep
of
the buzzer. The door locks.
Unlock success:
One green blink
of the
IQ logo
LED. One green long blink
of LED indicator. One
beep
of the buzzer
Low battery:
Three red fast blinks
of the
IQ logo
LED. Three short beeps
of the buzzer.
Note:
The low battery indications follows after the lock and unlock success indications.
Lock jam:
Ten long beeps
of the buzzer.
Fail:
Two red fast blinks
of the
IQ logo
LED. One
beep
of the buzzer.
Fail causes:
Entered an invalid user code.
Next step for fail:
Repeat the step.
Keypad lock:
Three red fast blinks
of the
IQ logo
LED. Three fast blinks
of the digit keys. Three short
beeps
of the buzzer.
Keypad lock causes:
You enter an incorrect user code ten times.
Next step:
Wait until the 3-minute lock period has expired, or use an alternate method. For more
information, see
Incorrect user code entry.
Code Privacy enabled
When the
Code Privacy
option is enabled, to lock and unlock the smart lock using the user code, complete
the following steps.
1.
Tap the digits key area to wake up the smart lock.
Success:
Two random digit keys light up.
2.
Tap the lit keys one by one.
Success:
All digit keys light up.
Fail:
The random digit keys remain light.
Fail causes:
The keypad did not recognize the key tap.
Next step for fail:
Repeat the step.
3.
Enter the user code.
Lock success:
One red blink
of the
IQ logo
LED. One red long blink
of the LED indicator. One
beep
of
the buzzer. The door locks.
Unlock success:
One green blink
of the
IQ logo
LED. One green long blink
of LED indicator. One
beep
of the buzzer
Low battery:
Three red fast blinks
of the
IQ logo
LED. Three short beeps
of the buzzer.
Note:
The low battery indications follows after the lock and unlock success indications.
Lock jam:
Ten long beeps
of the buzzer.
Fail:
Two red fast blinks
of the
IQ logo
LED. One
beep
of the buzzer.
Fail causes:
Entered an invalid user code.
Next step for fail:
Repeat the step.
Keypad lock:
Three red fast blinks
of the
IQ logo
LED. Three fast blinks
of the digit keys. Three short
beeps
of the buzzer.
Keypad lock causes:
You enter an incorrect user code ten times.
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Next step:
Wait until the 3-minute lock period has expired, or use an alternate method. For more
information, see
Incorrect user code entry.
For more information, see
Configuring the PowerG options and
Configuring the Z-Wave options.
Locking and unlocking by thumb turn
To lock and unlock the smart lock using the
thumb turn
, complete the following steps.
•
To lock the smart lock, rotate the thumb turn horizontal, in the lock position.
•
To unlock the smart lock, rotate the thumb turn vertical, in the unlock position.
Lock success:
One red blink
of the
IQ logo
LED. One red long blink
of the LED indicator. One
beep
of
the buzzer. The door locks.
Unlock success:
One green blink
of the
IQ logo
LED. One green long blink
of LED indicator. One
beep
of
the buzzer
Low battery:
Three red fast blinks
of the
IQ logo
LED. Three short beeps
of the buzzer.
Note:
The low battery indications follows after the lock and unlock success indications.
Important
:
To avoid being locked out of your own premises, replace the device batteries as soon
as possible: for more information, see Replacing batteries
.
Locking and unlocking remotely
Note:
You can lock and unlock the smart lock remotely when it is in network mode: for more
information, see
Setting up network mode
.
When the smart lock is in network mode, you can lock and unlock it remotely, using compatible panels, and
supported cloud services.
For updated list of compatible panels, and supported cloud services, access
https://iqsecurityproducts.com/?
page_id=11708&preview=true
.
To lock and unlock the smart lock remotely, refer to the instructions of used panel, and cloud services.
Smart lock notifications
When the smart lock is in network mode, it sends the following notifications to the panel, and cloud services:
•
Locking and unlocking
•
Lock jam
•
Low battery
Low battery
The smart lock reports low battery to the panel when its battery level is less than 20%: the trouble icon
appears on the lock symbol on the IQ panel locks page. The IQ panel low battery alert clears when the battery
level is greater than 20%.
Important
:
To avoid being locked out of your own premises, replace the device batteries as soon as
possible: for more information, see Replacing batteries
.
Incorrect user code entry
When you enter an incorrect user code ten times, the smart lock keypad disables for three minutes. When
this happens, the smart lock sends a notification to the panel. To unlock the smart lock after you enter the
user code incorrectly, use one of the following methods.
•
If you want to unlock the smart lock using its keypad, wait until the 3-minute lock period has expired.
•
If you want to unlock the smart lock immediately, use the following alternate methods:
-
Locking and unlocking remotely
Locking and unlocking with dead battery
If locking and unlocking fail due to dead battery, use the following alternate methods:
•
If you are inside the premises, see
Locking and unlocking by thumb turn
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•
If you are outside the premises, see
Locking and unlocking using the emergency power terminals
Important
:
To avoid being locked out of your own premises, replace the device batteries as soon as
possible: for more information, see Replacing batteries
.
Locking and unlocking using the emergency power terminals
If unlocking and locking fail due to dead battery, you can use the emergency power terminals.
Before you begin:
Make sure you have a PP3 9 V battery.
Note:
The 9 V battery is not included in the product package.
To lock and unlock the smart lock using the emergency power terminals, complete the following steps.
1.
Connect the PP3 9 V battery to the emergency power terminals by observing the polarity.
2.
When the keypad lights up, repeat the locking or unlocking operation.
Important
:
To avoid being locked out of your own premises, replace the device batteries as soon as
possible: for more information, see Replacing batteries
.
Replacing batteries
In the event of low battery trouble, to avoid being locked out of your own premises, replace the device
batteries as soon as possible.
Before you begin:
Make sure you have four AA alkaline batteries.
Important
:
Always replace all batteries as a complete set, and avoid mixing different models or brands to
maintain optimal performance and prevent issues. Use brand-new batteries for replacement to ensure
accurate battery level reporting and proper lock functionality.
To replace the smart lock batteries, compete the following steps.
1.
Slide up the battery cover.
2.
Pull out the ribbon to remove the old batteries.
3.
Insert the new batteries, observing the polarity indicated in the battery compartment.
Note:
Make sure to put the ribbon under the batteries: this helps to remove the batteries out
when required.
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4.
Close the battery cover.
After battery replacement the smart lock resumes normal operation.
Resetting the factory default settings
To reset the smart lock to factory default settings, complete the following steps.
1.
Remove the battery cover.
2.
Long press the
RES
button with the tool
M
, until you hear a
beep
.
If the reset is successful, the smart lock performs the following actions:
-
extends the latch bolt
-
sets stand-alone mode
-
deletes all user codes
-
sets the default 12345678 master user code
For more information, see
Smart lock overview.
If you perform a factory default reset, you must delete the smart lock manually from the panel: for more
information, refer to the panel’s instructions.
Troubleshooting
Operation
Trouble signal
Trouble description
Solution
Locking and unlocking
by user code
Lock jam:
Ten long
beeps
of the buzzer.
The lock is jammed
• Using the thumb
turn,check that the
latch bolt extends
and retracts
smoothly
• Check that the door
closes correctly
Locking and unlocking
by user code
Keypad lock:
Three
red fast blinks
of the
IQ logo
LED. Three fast
blinks
of the digit keys.
Three short beeps
of
the buzzer.
The keypad is locked
because you entered
an incorrect user code
ten times
•
Wait three minutes
for the keypad to
unlock
• Use an alternate
method: for more
information,
see Smart lock
operation
36
IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. FCC and ISED Canada compliance statement
Operation
Trouble signal
Trouble description
Solution
•
Power up
• Locking and
unlocking
Low battery:
Three
red fast blinks
of the
IQ
logo
LED. Three short
beeps
of the buzzer.
Note:
The low
battery indica-
tions follows
after the lock
and unlock suc-
cess indications.
Battery level is less
than 20%
Replace the batteries:
for more information,
see Replacing batteries
FCC and ISED Canada compliance statement
FCC/ISED Canada certified models are: IQDLK-PGONKT-SN, IQDLK-PGONKT-MB and IQDLK-PGONKT-ORB.
This device complies with FCC Rules Part 15 and with ISED Canada license-exempt RSS standard(s).
Operation is subject to two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference that may
be received or that may cause undesired operation.
Le présent appareil est conforme aux CNR d'ISED Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
To comply with FCC Section 1.1310 for human exposure to radio frequency electromagnetic fields and ISED
Canada requirements, implement the following instruction:
A distance of at least 20 cm between the equipment and all persons should be maintained during the
operation of the equipment. The antenna of this device shall not be collocated with other antennas or
transmitters.
Le dispositif doit être placé à une distance d'au moins 20 cm à partir de toutes les personnes au cours de son
fonctionnement normal. Les antennes utilisées pour ce produit ne doivent pas être situés ou exploités conjointement
avec une autre antenne ou transmetteur.
Note:
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio/TV technician for help.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numerique de la classe B est conforme a la norme NMB-003 du Canada.
WARNING:
Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
37
IQ Lock Touch-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved. © 2026 Johnson Controls. All rights reserved.
JOHNSON CONTROLS, TYCO and DSC are trademarks and/or registered trademarks. Unauthorized use is
strictly prohibited.
Limited Warranty and EULA
To view Warranty and EULA information, access the link
https://iqsecurityproducts.com/?
page_id=11708&preview=true
or scan the following QR code:
Technical support
Intrusion Tech support: +1- 855-476-5797 #2 or 1-800-387-3630
Email:
intrusion-support@jci.com

Limited Warranty and EULA