How Do I Check the Panel's Up Time on the IQ Panel 5 System?

To check the Panel Up Time on the IQ Panel 5, swipe down, touch Settings, touch Advanced Settings, enter your code, then touch About. Panel Up Time is listed under the Panel section, right next to the Panel MAC Address field, showing exactly how long your panel has been running.

What Panel Up Time Shows

The IQ Panel 5 (available in AT&T LTE and Verizon LTE) tracks how long it's been running continuously since its last reboot, displayed as Panel Up Time on the About page. This is similar to the uptime reading you'd see on a computer or router, telling you how long the device has been powered on and running without interruption.

A long, steadily climbing Up Time generally indicates a stable security system, since the panel hasn't needed to restart on its own. An Up Time that keeps resetting to a small number can be a sign that something is causing the panel to reboot unexpectedly, which is worth investigating rather than ignoring.

How to Check Panel Up Time

1. Swipe down from the top of the screen. This opens the Settings Tray with quick controls.

2. Touch Settings. This opens the main Settings page.

3. Touch Advanced Settings. This prompts you to enter a code before continuing.

4. Enter your code. The Installer Code (default 1111), Master Code (default 1234), or Dealer Code (default 2222) all provide access to the About page.

5. Touch About. This opens the system information page showing Battery, Software, Hardware, Patches, and Cellular details.

6. Find Panel Up Time under the Panel section. It's listed right under the Panel MAC Address, showing how long the panel has been running since its last reboot.

Why Up Time Is Grouped With Patches

It might seem unusual that Panel Up Time sits in the Patches section rather than somewhere else on the About page, but this placement actually makes sense. A software patch typically requires a reboot to fully apply, so Up Time and patch information are closely related, both reset together whenever the panel restarts, whether that restart was triggered manually, by a power interruption, or by an update being installed. It's a small, easy detail to overlook, but it can save real time when you're trying to narrow down whether a problem is tied to the panel's own software stability or something happening elsewhere on your system.

What an Unexpectedly Low Up Time Means

If you check Panel Up Time and find it's much lower than you'd expect, that means the panel has restarted more recently than you realized. This could simply be the result of a software update installing, which is normal and nothing to worry about. If reboots are happening frequently and you can't attribute them to updates, it's worth checking your power supply connection, since an unstable power source can cause a panel to restart unexpectedly. Persistent, unexplained reboots are worth mentioning to Alarm Grid support so we can help investigate further.

Up Time vs. Last Upgrade Date

These two fields live in the same Panel section and are easy to confuse. Last Upgrade Date tells you when the panel most recently received a software patch, a specific calendar date. Panel Up Time tells you how long the panel has been running continuously since its last reboot, a duration rather than a date. A recent Last Upgrade Date and a short Up Time often go hand in hand, since installing a patch typically triggers the reboot that resets the Up Time counter.

Why This Matters More Than It Might Seem

Most homeowners will never think to check Panel Up Time unless something prompts them to, but it's a genuinely useful diagnostic for anyone troubleshooting intermittent issues. If you've noticed odd behavior on your system, a sensor occasionally not responding, or a feature acting inconsistently, and you suspect the panel itself might be the culprit, checking Up Time can confirm or rule out a recent unexpected reboot as the cause. A panel that's been running for months without interruption is behaving very differently than one that restarted a few hours ago, and knowing which scenario you're actually dealing with changes how you'd approach troubleshooting.

Checking Panel Up Time on the IQ Panel 5 gives you a quick way to confirm your system has been running stably since its last reboot on the IQ Panel 5. For help with Panel Up Time or other system information or other configurations on your IQ Panel 5, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.