Alarm.com ADC-VDB775 - Installation Guide

Alarm.com Premium Video Doorbell Camera (ADC-VDB775) -
Installation Guide
Pre-installation checklist
•
ADC-VDB775 with included accessories
•
Wired doorbell transformer (16-24 VAC, 10-40 VA) or DC power supply (18-24 VDC, 12-30 W when installing with a
wired chime; 15-24 VDC, 8-20 W when installing without a wired chime)
•
Wired compatible mechanical chime or digital chime
•
Wi-Fi (2.4 or 5 GHz) connection to broadband Internet (Cable, DSL, or Fiber Optic)
•
A computer, tablet, or smartphone with Wi-Fi is required
There are three options for connecting the ADC-VDB775 to the Wi-Fi network:
•
Bluetooth Enrollment (BLE) mode
•
Access Point (AP) mode
•
Wi-Fi Protected Setup (WPS) mode
In the box
Note
: The ADC-VDB775 also includes wall anchors (x2) and
ST3.5 x 22mm screws (x2)
ADC-VDB775 doorbell camera
ADC-VDB775 wallplate
Mechanical Chime Dongle (ADC-VDBA-MCD)
Installation card
with scannable QR code
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1 ADC-VDB775 doorbell camera
ADC-VDB775 wallplate
Note
: Wire terminal screws and wallplate removal tool are also included.
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2 Mechanical Chime Dongle (ADC-VDBA-MCD)
Installation card with scannable QR code
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3 Install the ADC-VDB775
For more information about general installation guidelines, see
Video Installation Best Practices
.
Physical installation:
1.
Turn off power to the doorbell circuit (transformer). The recommended transformer rating is 16-24 VAC, 10-40 VA.
2.
Remove any existing power module from the in-home chime belonging to the video doorbell that is being replaced.
3.
Verify that the chime wire terminals are connected to one wire run from the transformer and one wire run from the
doorbell.
◦
Select the in-home wired chime type below for installation steps.
Mechanical chime
Digital chime
No wired chime
Mechanical chime
Connect the Mechanical Chime Dongle to the chime by connecting one wire to each of the terminals (i.e.,
FRONT
and
TRANS
or
REAR
and
TRANS
), leaving the existing wires in place. Polarity does not matter.
Digital chime
Connect the ADC-VDB775 Power Module to the chime by connecting one wire to each of the terminals
(leaving the existing wires in place).
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4 No wired chime
Verify that the power source (AC or DC) meets the product requirements, and wire directly (polarity does not
matter) to the ADC-VDB775.
4.
Remove the existing doorbell from the wall and disconnect the wires. Secure the wires so that they can be
connected in a later step (you can tape them to the wall so they don't fall back into the wall).
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5 5.
Verify the Video Doorbell installation height is less than 2 meters (6’ 7”) from floor level and in a vertical orientation.
6.
Determine whether to secure the wallplate to the optional Wedge Mount Kit (ADC-VDBA-775-WMK) or mount it
directly to the surface. If mounting on an uneven surface, it is recommended to use the Wedge Mount Kit or wall
spacers (ADC-VDBA-WS) to ensure the wallplate is firmly secured to the mounting surface. Select the mounting
method
below to see installation steps.
Direct surface mounting
Wedge Mount Kit (ADC-VDBA-775-WMK)
Direct surface mounting steps
Note
: If using the wall spacers (ADC-VDBA-WS), remove the black rubber wall spacers from the clear film and
firmly attach one spacer near each screw hole on the back of the wallplate (i.e., between the wallplate and the
mounting surface).
a.
Thread doorbell wires through wallplate, making sure to thread wires underneath plastic bridges of wallplate
leading to screw terminals, and secure to wallplate screw terminals.
Important
: Minimize the length of excess wire leads protruding from the area surrounding the screw
terminals. Excess wire can interfere with the assembly to the ADC-VDB775 and may result in the device not
powering on.
b.
Mount the wallplate to the surface with the provided screws/anchors.
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6 Wedge Mount Kit (ADC-VDBA-775-WMK) steps
Note
: Although the 775 Wedge Mount Kit should be sufficient for mitigating most uneven surfaces, the wall
spacers are compatible for use in tandem with the Wedge Mount Kit if desired.
If using the wall spacers, remove the black rubber wall spacers from the clear film and firmly attach one spacer
near each screw hole on the back of the wedge (i.e., between the wedge and the mounting surface). Do not place
the wall spacers between the wedge and the wallplate.
a.
Thread the wires at the doorbell through the center of the wedge, making sure that the flat side faces the
wall. Then mount the wedge to the surface using the provided screws/anchors.
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7 b.
Secure the wallplate to the mounted wedge using the two machine screws provided with the Wedge Mount
Kit.
7.
Connect the ADC-VDB775 to the wallplate by first securing/latching the top edge, then pushing the device into the
wallplate until it clicks.
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8 8.
Restore power to the doorbell circuit (transformer).
Connect the ADC-VDB775 to the Wi-Fi network
The ADC-VDB775 can be connected to the Wi-Fi network using Bluetooth Enrollment (BLE) mode, Access Point (AP)
mode, or Wi-Fi Protected Setup (WPS).
Note
: An installation tutorial can also be found on the enrollment page of the MobileTech app, Customer app, or
Customer website to walk through these steps.
BLE mode (recommended)
AP mode
WPS mode
BLE mode (recommended) steps
Important
: BLE mode requires the ADC-VDB775 to be on hardware version 0104+ and firmware version 04019+. The
hardware version (HWV) and firmware version (FWV) are both printed on the label on the outside of the box. You can
also find the hardware version printed on the back of the doorbell when removed from the wallplate.
To ensure a sufficient Wi-Fi signal, complete the following steps with the camera near its final location but prior to
mounting.
1.
Connect the camera to power. Verify the device powers on and the LED begins to blink white.
◦
If it does not blink white after two minutes, press and hold the doorbell button and release when the LED
begins to blink white (about 30 seconds).
2.
On a Bluetooth-enabled mobile device, log in to the Customer app or MobileTech app and complete the following
step to add the video device to the customer's account.
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9 To connect devices via BLE mode using the Customer app:
1.
Log in to the Customer app.
2.
Tap
More
.
3.
Tap
Add Device
.
4.
Tap
Video
.
5.
Scroll to find the device or use the
Find Device
search bar to enter the model number, and then tap to select
the device to add.
6.
Enter a
Device Name
, then tap
Next
.
7.
Power on the device and verify the LED light is flashing white, then tap
Next
.
▪
If it is not flashing white, press and hold the button until the status LED starts blinking white. This may
take several seconds.
▪
Tap
Troubleshoot
to learn more about how to get the device to that state.
8.
If Bluetooth is not enabled on your mobile device, approve the Bluetooth permission request when prompted,
and then tap
Next
.
9.
Bring your mobile device close to the device being enrolled, then tap
Scan
.
10.
Allow time for your mobile device to scan for devices in the area.
11.
Select the device to set up. Verify the selected device's MAC address matches the MAC address on the
device being enrolled, then tap
Connect
.
12.
Keep your phone near the device while it connects.
13.
Once your phone is connected to the device, tap to select the Wi-Fi network. Either:
▪
Select a known network in
My Wi-Fi Networks
, or
▪
Select a new network in
Other Networks
, enter the password for the Wi-Fi network, and then tap
Connect
.
14.
Allow a few minutes for the device to connect to the network.
15.
Once the device connects to the Wi-Fi network, the device continues to complete the install on the
customer's account. Once the installation is complete, verify the video device works properly.
To connect devices via BLE mode using the MobileTech app:
1.
Log in to the MobileTech app.
2.
Find the customer account.
3.
Tap
Add Device
.
4.
Tap
Video
.
5.
If Bluetooth is not enabled on your mobile device, approve the Bluetooth permission request when prompted,
and then tap
Next
.
▪
You may need to enable Bluetooth in your phone settings.
6.
Once Bluetooth is enabled, find the device to enroll by verifying the MAC address and then tap to select the
device to start connecting to it.
7.
Keep your phone near the device while it connects.
8.
Once the mobile device connects to the device, enter a
Device Name
, then tap
Next
.
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10 9.
Once your phone is connected to the device, tap to select the Wi-Fi network. Either:
▪
Select a known network in
My Wi-Fi Networks
, or
▪
Select a new network in
Other Networks
, enter the password for the Wi-Fi network, and then tap
Connect
.
10.
Allow a few minutes for the device to connect to the network.
11.
Once the device connects to the Wi-Fi network, the device continues to complete the install on the
customer's account. Once the installation is complete, verify the video device works properly.
This method will also enroll the device to the customer's account as part of the process.
AP mode steps
1.
Verify that the device powers on (flashing red LED) and then goes to AP mode (flashing white LED).
◦
If the LED is not white after two minutes, press and hold the doorbell button and release when the LED begins
to blink white (about 30 seconds).
2.
On an Internet-enabled device, connect to the Wi-Fi network ADC-VDB775 (XX:XX:XX) where XX:XX:XX is the
last six characters of the ADC-VDB775’s MAC address, which is located on the device or packaging.
3.
On the same device, open a web browser and enter
http://vdb775install.com
or
192.168.1.1
in the URL field.
Follow the on-screen instructions to add the ADC-VDB775 to the Wi-Fi network. The LED may briefly turn red
before blinking green. The LED will be solid green when the connection is complete.
4.
Once the LED is solid green, enroll the device to the account using the steps in
Enroll the VDB775 to the account
.
WPS mode steps
1.
Verify that device boots (flashing red LED) to AP mode (flashing white LED).
2.
Press and hold the doorbell button and release when the LED begins to blink blue for WPS mode (about 35
seconds).
3.
Activate WPS mode on the router. Consult your router’s user guide for more information
4.
The device will begin to connect to the Wi-Fi network. The LED will be solid green when the connection is
complete.
5.
Once the LED is solid green, enroll the device to the account using the steps in
Enroll the VDB775 to the account
.
Enroll the VDB775 to the account
Partners can use the MobileTech app to enroll the camera to the customer account.
MobileTech app steps
1.
Log in to the MobileTech app.
2.
FInd the customer account.
3.
Tap
Add Device
.
4.
Tap
Video
.
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11 5.
In
Enter
MAC Address
, enter the MAC address, which is located on the device or packaging.
6.
Tap
Add
.
7.
Enter a name for the device, then tap
Continue
.
8.
Follow the on-screen instructions. An installation progress bar displays on the screen.
Once the installation is complete, test the device to verify it is working as expected.
The ADC-VDB775 can be enrolled to your customer account using the Customer website, or Customer app.
Customer website
Customer app
Customer website steps
1.
Navigate to the
Video Device Setup
page by entering the following URL using a web browser:
www.alarm.com/
addcamera
. The customer's username and password for the account are required to log in.
◦
If the installation tutorial was used, it automatically navigates to this page after completing the tutorial.
2.
Enter the MAC address, which is located on the device or packaging, and then click
Find
.
3.
Enter a name for the device, then click
Install
.
4.
Follow the on-screen instructions to finish adding the camera. An installation progress bar displays on the screen.
Once the installation is complete, test the device to verify it is working as expected.
Customer app steps
1.
Log in to the Customer app. You will need the username and password of the account to log in.
2.
Tap
.
3.
Tap
Add Device
.
4.
Tap
Doorbell Camera
.
◦
If the device LED is not solid green, tap
ADC-VDB775
for the installation tutorial. If the device is already
connected to Wi-Fi and has a solid green LED, continue to the next step.
5.
Tap
Enter MAC Address
, then enter the camera's MAC address, which is located on the device or packaging.
6.
Tap
Install
for the camera on the
Device Found
page.
7.
Enter a device name, then tap
Next
.
8.
Follow the on-screen instructions to finish adding the camera. The installation progress displays on the screen.
Once the installation is complete, test the device to verify it is working as expected.
Video doorbell notifications and automation rules with an Alarm.com Chime
For steps and information about creating video doorbell notifications and automation rules with an Alarm.com Chime,
see
Configure the chime settings for an Alarm.com Video Doorbell and Alarm.com Chime
.
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12 LED status guide
LED pattern
Description
Off
Power off
Solid green
Connected to Alarm.com
Blinking green
Local network connection
Blinking red
Power on, camera booting
Solid red
No local or internet connection
Blinking white
Wi-Fi Access Point mode (press and hold the reset
button for 30-35 seconds)
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13 LED pattern
Description
Blinking blue
WPS mode (press and hold button for 35-40 seconds)
Blinking yellow
Power cycling (press and hold button for 40-45 seconds)
Blinking red and green
Camera resetting to factory default (press and hold
button for 45-50 seconds)
Blinking blue and green
Firmware updating
Troubleshooting
1.
If you have issues connecting the camera to the account, power cycle the camera and try again.
2.
If issues persist, reset the camera to factory defaults. Press and hold the Doorbell Button until the LED is flashing
green and red (about 45 seconds), then release the button. The camera will reboot to factory default.
If the camera was previously installed on a different Alarm.com account, it will need to be deleted before it can be
installed again.
Caution
: Prolonged exposure to sunlight in extreme conditions may impact the camera’s performance.
Regulatory statements
Operating Temperature: -58°F - 122°F (-50°C - 50°C)
Ingress Protection: IP65
FCC statements
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14 FCC Part 15 Statement
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
•
Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s
authority to operate the equipment.
FCC ID
FCC ID: YL6-143VDB775
ISED Statements
Condition
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic
Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:
1.
This device may not cause interference.
2.
This device must accept any interference, including interference that may cause undesired operation of the device.
The device operating in the 5150–5250 MHz band is intended for indoor use only.
Cet appareil contient des émetteurs/récepteurs sans licence qui sont conformes aux RSS sans licence d'Innovation,
Sciences et Développement économique Canada. L’exploitation est soumise aux deux conditions suivantes :
1.
Cet appareil ne doit pas provoquer d'interférences.
2.
Cet appareil doit accepter toute interférence, y compris les interférences susceptibles de provoquer un
fonctionnement indésirable de l'appareil.
Le dispositif fonctionnant dans la bande de fréquences 5150–5250 MHz est destiné uniquement à une utilisation
intérieure.
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15 RF Exposure
This equipment complies with FCC and ISED radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with a minimum distance of 20cm between the equipment and your body.
This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.
Please contact
intsupport@alarm.com
for more information on Canadian RF exposure compliance.
RF Exposure
Cet appareil est conforme aux limites d'exposition aux radiofréquences établies par la FCC et l’ISED pour un
environnement non contrôlé. Cet appareil doit être installé et utilisé à une distance minimale de 20 centimètres entre
l’appareil et votre corps. Cet appareil et son ou ses antennes ne doivent pas être situés ou fonctionner en conjonction
avec une autre antenne ou un autre émetteur. Veuillez communiquer avec
intsupport@alarm.com
pour obtenir plus
d’information sur la conformité aux exigences canadiennes en matière d’exposition aux radiofréquences.
IC ID
IC: 9111A-143VDB775
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16