One of the most common questions asked by our customers is: Can I use my Honeywell WIFI thermostat with Total Connect? For years, this question required a complicated response that ultimately resulted in the answer, "No, they do not work with Total Connect 2.0." Well, Honeywell has responded to this customer feedback by integrating WIFI thermostat control with Total Connect 2.0! Before getting into the nitty, gritty details of how this integration works, let's take a step back and review the Total Connect Comfort and Total Connect 2.0 apps. For obvious reasons, these two apps are commonly confused with one another.
Total Connect Comfort is a free app which allows users to control and view status of their HVAC system. This app requires a compatible Honeywell thermostat that communicates using WIFI or Honeywell's RedLink technology. The WIFI thermostats simply to connect to the wireless internet in your home or business and connect to the TC Comfort app. RedLink is a proprietary technology that allows HVAC components to speak to each other wirelessly. Air handlers can wirelessly control boiler and condensing units without any wiring! RedLink thermostats require a RedLink Internet Gateway (RIG). Instead of communicating directly to the WIFI router, the thermostat wirelessly pairs to the RIG. After the RIG is connected to your router with an ethernet patch cable the RedLink thermostat will also be available for interactive control via TC Comfort.
Total Connect 2.0 is technically a free app in the app store but it requires a paid subscription with a Honeywell AlarmNet dealer. This app is designed to control and trigger customizable text and email alerts with a compatible Honeywell security system. The Honeywell system will need a compatible AlarmNet internet and/or cellular communicator in order to work with TC 2.0. This app also supports remote automation control in the form of Z-Wave technology. Essentially, a customer will add a compatible Z-Wave controller to their Honeywell alarm panel and be able to control and configure alerts for Z-Wave lights, locks, thermostats, etc.
Up until late April 2016, the only way to control a thermostat through TC 2.0 was to purchase and install a compatible Z-Wave thermostat. The issue here was that some TC 2.0 customers already had TC Comfort and wanted to keep their thermostats. Other customers required HVAC technologies such as "Dual Fuel" or remote thermistors and humidistats that cannot be found in Z-Wave thermostats. Unfortunately, the Z-Wave thermostat landscape is not very diverse and the technology built into these devices are not very advanced. Also, depending on your alarm system Z-Wave controllers can be expensive. Anyways, the WIFI and RedLink tstats offer a much wider range of features. For all these reasons we are extremely excited that TC 2.0 now supports TC Comfort (TCC) thermostats!
Currently this can only be accomplished through the iOS app on your mobile apple device (i.e. iPhone, iPad, iPod Touch) running iOS 7.0 or higher. The last app update on April 27, 2016 (Version 3.10.5) added the ability to add TCC thermostats through the automation section on the app. Keep in mind that you will need to be enrolled in Total Connect 2.0 service and have "remote automation" services enabled. Some dealers may charge extra for this service but it will give you the ability to integrate Z-Wave devices and just recently the TCC thermostats and August locks.
Assuming you have already setup remote automation services with your alarm company now you can integrate your TCC devices with TC 2.0. After you click into the "Automation" tab on the app, press the icon on the top right (3 horizontal bars). Then press "Add/Remove TCC Thermostat." Now you can enter your login credentials (email and password) for your TCC app. After you login, you should be able to control TCC thermostat from the TC 2.0 app. This is a brand new integration so the details around setting up scenes, rules and scheduling are still being fleshed out. The good news is that Honeywell acted on customer feedback and now you can control even more devices in your home right from TC 2.0!
Total Connect 2.0 can be offered standalone for self monitoring customers or bundled together with central station monitoring for those interested in getting phone calls and dispatching the local authorities when needed.