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A recent article indicated that 52 publicly traded companies dealing in smart home automation experienced an average stock price increase of 34.5% in 2020. This is yet another indication that the smart home industry is stronger than ever, as expectations are being set high for 2021.

Of the 52 publicly traded smart home automation companies followed from January 2020 to January 2021, 38 saw their stock price increase, compared with only 14 that experienced a decline in stock price across the same time frame. For comparison, a similar study of 52 smart home automation companies from the year prior reported that only 8 companies saw stock price declines in 2019, while the other 44 companies had their stock prices increase. Because of this, we can't say that the smart home industry was stronger in 2020 compared with 2019. But 2020 was still a fairly successful year. And as the economy looks to recover following the COVID-19 pandemic, we expect that things will only get better in 2021.

One company in the list that had a particularly strong showing was Alarm.com. They enjoyed a fantastic 141% stock price increase, as their price of $42.97 in January 2020 was up to $103.45 in January 2021. Johnson Controls, the owner of Qolsys and DSC, experienced a more modest gain of 14%, as their stock price rose from $40.71 in January 2020, to $46.59 in January 2021. The same can be said for Silicon Labs, the operator of the Z-Wave Alliance. Their January 2020 stock price was $115.98, and it rose to a January 2021 stock price of $127.34, for a nice 10% increase.

Alarm Grid was happy to see some of the companies and manufacturers we work with have a successful 2020 year, despite all of the global challenges involved. If you are interested in starting alarm monitoring service with Alarm Grid so that you can take full advantage of great equipment from companies like Alarm.com, Johnson Controls, and Silicon Labs, please feel free to email us at support@alarmgrid.com for more information. We're here to check your emails from 9am to 8pm ET M-F. We look forward to hearing from you!

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Nortek Control, the parent company of 2GIG, recently won an award for its much-anticipated 2GIG Edge Security Panel. The 2GIG Edge was named the Consumer Technology Association 2021 Security and Surveillance Product of the Year, despite the product not even being available for sale yet.



According to Nortek Control, the 2GIG Edge "incorporates the very latest in smart technologies" and is "built on a more secure platform" than prior offerings. Judges from the Consumer Technology Association (CTA) were reportedly impressed with the panel's speed, intuitive UI, and general design. The CTA judges were supposedly working with Beta Test versions of the 2GIG Edge. Needless to say, the reception surrounding these Beta Tests must have been quite positive if awards are already being handed out.

Nortek also reports that the Edge will showcase a "host of unprecedented new features" and offer "a giant leap forward in security system operational ease..." Alarm Grid reached out to Nortek to try to get more insight on how exactly the 2GIG Edge System will accomplish these promises. Unfortunately, the company declined to offer us any new information ahead of the release. We intend to pursue the matter further in the coming weeks, as we work to learn as much as possible about the product to most effectively serve our customers who will most likely be using the system to protect their homes and businesses.

While Alarm Grid certainly offers congratulations to Nortek on the (very) early success of the Edge, we still find it a bit surprising that an unreleased panel still heavily shrouded in mystery is already being praised. Outside of a murky website, information regarding the 2GIG Edge is scarce to say the least. We're not very surprised, as 2GIG has often been more secretive regarding product information and technical specifications, especially when compared with other manufacturers like Resideo and Qolsys. We are very hopeful that Nortek Control becomes a bit more transparent with the 2GIG Edge Panel as its release date inches ever closer. It's hard to believe, but it's now only a month away! Greater insight into the system may make it easier for us to recommend this award-winning panel over its competition.

For now, we are eagerly awaiting the 2GIG Edge and seeing if it can deliver on the rather high expectations being set. Our team intends to follow-up with Nortek Control again in the coming days and weeks to see if they might be willing to share some information. Indeed, everything from the supported sensors, to the automation capabilities to the unique features is still in the dark. But that won't stop us from trying to get the information into your hands as quickly as possible!

If you want to ask us about the 2GIG Edge or any other alarm panel we carry, or if you just want to learn more about our monitoring services, send an email to support@alarmgrid.com. We're here to check email from 9am to 8pm ET M-F. We look forward to hearing from you!

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Alarm Grid is now offering a new "alternate" version of the Resideo ProSeries 7" All-In-One Panel. In addition to the existing Honeywell Home PROA7PLUS, Alarm Grid customers now have the option of the new Resideo PROA7PLUSC Security System. Both options are the same, except for one aspect.


Before you get super excited and full of anticipation, we're sorry to spoil the fun. The change really isn't anything too revolutionary. While the Honeywell Home PROA7PLUS reads "Honeywell Home" across the front of the panel, the Resideo PROA7PLUSC instead reads "Resideo" across its front. Yes, other than that small aesthetic change, these are the same alarm panels, with the same features, the same compatibility, and the same performance.

Why did Resideo bother to do this? From what we can tell, it's a marketing decision. They wanted the brand recognition of the "Honeywell Home" namesake, but since businesses may not want to use a product with "Home" in the title, the "Resideo" version is available as well. Indeed, the Honeywell Home PROA7PLUS is officially the "residential" version, while the Resideo PROA7PLUSC is officially the "commercial" version. We know, it's a bit redundant, but ask yourself this - are you really surprised?

You are free to throw caution to the wind of course. If you want to use the "commercial" Resideo PROA7PLUSC with the corporate sticker of "Resideo" boldly adorning the alarm panel that you use in your residence, feel free. Or conversely, if you're a business owner wanting to bring the comfort of "home" into the office, then you're welcome to use the "residential" Honeywell Home PROA7PLUS with the "Honeywell Home" moniker. It really won't make much of a difference, but you can go with whichever option makes you happier.

You may actually recall that Resideo did something similar with the new Tuxedo Keypad for their hardwired Honeywell VISTA Security Systems. In that realm, you can choose between the Honeywell Home TUXEDOW with "Honeywell Home" emblazoned across the front panel, or you can opt for the Resideo TUXEDOWC with "Resideo" taking the spotlight. Again, that is the only difference between the two keypad models. Now Resideo is doing it again with their wireless panels. Will it be the last time they do this? Our bets are on "No", but time will tell.

Anyway, whether you choose the PROA7PLUS or PROA7PLUSC, you are getting a fantastic wireless alarm panel with some outstanding features. We have already covered the system in extensive detail before, so please check out our introduction and buying guide for the system that we put out late last year.

We must also report that local programming is still yet to be released, so you will need your alarm monitoring company to perform virtually all tasks remotely when it comes to setting up the system. Our understanding is that the systems (yes, both of them) will soon be made to support local programming, hopefully in the coming months. We also have no word on when, or even if, Apple HomeKit functionality will become a reality. For now, if you want a panel that does support end-user programming AND offers a robust integration with Apple HomeKit, you might instead consider the Honeywell Lyric Alarm System, which in many ways is still the superior option.

If you have any questions about the Honeywell Home PROA7PLUS, the Resideo PROA7PLUSC, the Honeywell Lyric, or if you just want to learn about alarm monitoring in general, contact our team via email at support@alarmgrid.com. We are here to check your email from 9am to 8pm ET M-F. We look forward to hearing from you!

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One thing we have noticed about the 2GIG GC3e is that it seems to be prone to erroneous Supervision Trouble conditions. This has left some users confused as to why their system zones are not working properly. But luckily, we have some tips to prevent this from happening to you and your GC3e.

Before we give our three (3) tips to follow, let's make sure we're all on the same page by explaining what Supervision Trouble normally refers to. Supervision Trouble occurs when a system does not receive a periodic "check-in" signal from an enrolled wireless sensor. This is usually either the result of the sensor not being able to send out its check-in signal, or the check-in signal not reaching the intended destination of the alarm panel. Some reasons why the sensor might not send out the signal include the sensor being powered down due to a dead or removed battery, or the sensor being physically destroyed. Some reasons why the the sensor's wireless check-in signal might not reach the alarm panel could include the sensor being moved to a new location in the building, or new obstacles, such as thick walls or large metal structures, being added inside the building. Regardless of the cause, you need to make it so that the sensor's check-in signals successfully reach the panel. Once you do that, you can clear the trouble condition. For GC3e users, you can learn how to clear the trouble condition by reviewing this FAQ.

But for the 2GIG GC3e, we have seen Supervision Trouble conditions occur, even when the sensor is powered on, successfully enrolled, and in clear communication range of the alarm panel. The issue seems to be particularly prevalent for the encrypted 2GIG eSeries Sensors that were built specifically for new 2GIG Alarm Systems. The good news is that our research has found that these sensor consistently and reliably work as intended, without causing any Supervision Trouble, as long as you follow some basic principles when using and setting up these devices. In addition to making sure that your sensor is powered on and communicating successfully with your 2GIG GC3e Panel, here are three (3) quick and easy tips to keep in mind whenever you are enrolling or configuring your 2GIG eSeries Sensors with your GC3e.


1) Reprogram from scratch when replacing an old sensor. If you have a sensor enrolled with your 2GIG GC3e, and you need to replace it with a new one, then you should remember to clear or delete the zone first, and then reprogram the entire zone from scratch, this time using the new sensor. Many users will need to do this if an old sensor becomes lost or damaged. While it might seem easier to just go in and remove the enrolled Serial Number for the zone, and then auto-learn the new one, this process has been known to cause Supervision Troubles. It's true that a sensor is identified based on its Serial Number, but you can't just delete the old Serial Number, add the new one, and expect everything to work perfectly. This is even the case if you are deleting a sensor and replacing it with one of the exact same model, for the exact same Sensor Type. Instead, take the extra time, delete the zone entirely, and then program it from scratch. For more information on the process, please review this page.

2) Reprogram from scratch when moving a sensor to a new partition. The same rule applies if you are moving an existing sensor to a new partition. This may be something to keep in mind if you are setting up system partitions for the first time, or if you want to change which zones users on a certain partition are able to control. If you are unaware, the 2GIG GC3e supports four (4) partitions, which are referred to as "Smart Areas", and the feature must be enabled at Q69 of System Configuration. More information on Smart Areas and how to set them up can be found here. Regardless, many users think that they can simply change the Partition Assignment within a zone, while keeping all other zone settings the same, and expect it to then function without a hitch. Unfortunately, it isn't that easy, as not completing this process properly may result in Supervision Trouble. Again, you must clear out the zone, and reprogram it from scratch. The only difference is that this time, you must assign the correct partition number, instead of the one it used originally. Alarm Grid invites you to check out this FAQ on switching GC3e Partition Assignments.

3) Always use the correct Equipment Code for 2GIG eSeries Sensors. The last tip we have involves the use of proper Equipment Codes. Before the rise of encryption, the Equipment Code setting was largely symbolic, and as long as an appropriate "equivalent" equipment code was used when programming a sensor, no issues would likely occur. But since the encrypted 2GIG eSeries Sensors use advanced "two-way" communication, using an incorrect Equipment Code can cause unwanted behavior, including Supervision Trouble. This one is a bit easier to fix, as you can often just replace the improper Equipment Code with the correct one in zone programming. If that doesn't work, then you can take the next step of trying to reprogram the entire zone from scratch. But you should be able to clear the trouble condition as normal once the Equipment Code is correct, based on the eSeries Sensor you are using.

The table below shows the Equipment Codes for 2GIG eSeries Sensors:

Product Name Equipment Code
2GIG eSeries Smoke Detector (USA) 2058
2GIG eSeries CO Detector (USA) 2860
2GIG eSeries Tilt Sensor 2061
2GIG eSeries Flood Sensor 2065
2GIG eSeries Shock Sensor 2066
2GIG eSeries Repeater 2067
2GIG eSeries Translator 2068
2GIG eSeries Water Sensor 2070
2GIG eSeries Thin Door/Window Contact 2862
2GIG eSeries Recessed Door Contact 2863
2GIG eSeries Glass Break Detector 2864
2GIG eSeries Pet-Immune PIR Motion Sensor 2869
2GIG eSeries Takeover Module 2873
2GIG eSeries 4-Button Keyfob Remote 2866
2GIG eSeries Outdoor Door/Window Contact 2865
2GIG eSeries Panic Switch 2868
2GIG eSeries Smoke/CO Takeover Listener 2069

If you are an Alarm Grid monitored customer needing help with your 2GIG GC3e, or if you are interested in starting new service with Alarm Grid, please email our technical support team and security system planners at support@alarmgrid.com. We're here to help you from 9am to 8pm ET M-F. We look forward to hearing from you!

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Alarm.com has announced that some of their most popular security cameras will soon be receiving important over-the-air (OTA) firmware updates. The models receiving firmware updates include the ADC-V523 Indoor Camera, the ADC-V723 Outdoor Camera, and the ADC-VDB770 Doorbell Camera.


End users will not need to take any special action to receive the automatic firmware updates. The updates will be pushed down to the cameras from the Alarm.com servers throughout the coming weeks. As long as the device is online and connected with Alarm.com, then it should receive the update successfully.

The ADC-V523 Indoor Camera and the ADC-V723 Outdoor Camera are both receiving Firmware Upgrade Version 0.6.1.151. The update will provide support for the recently released Onboard Recording Schedules Feature. Users can also expect general stability fixes and device performance improvements.

The Alarm.com ADC-VDB770 is receiving Firmware Upgrade Version 02088. As the Alarm.com Doorbell Camera was only released a couple of months ago, this is believed to be the first significant firmware update for the device. The update will primarily focus on improving WIFI connectivity and overall network stability for the doorbell camera. Users should notice fewer streaming disruptions as a result.

If you are an Alarm Grid monitored customer with questions about these upcoming firmware updates, or if you are interested in starting new alarm monitoring service so that you can use Alarm.com Security Cameras, then please email our support technicians and alarm system planners at support@alarm.com. We check email and respond to inquiries Monday thru Friday from 9am to 8pm ET. We look forward to hearing from you!

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We have learned that the Honeywell 5877 Garage Door Relay has been discontinued, effective immediately. This leaves the Honeywell Lyric and the Honeywell LYNX Touch Panels with no viable option for a smart garage door controller. The associated Honeywell GDCK Kit is also discontinued.

The Honeywell 5877 was widely seen as one of the most important automation accessories for the Lyric and LYNX Touch Systems. Thanks to this module, a user could integrate their garage door motor with their wireless Honeywell Alarm System and the Total Connect 2.0 platform. This allowed users to open and close their garage doors from anywhere using TC2, and they could also use the platform to check its current OPEN or CLOSED status when a separate garage door sensor was used. Users could also include their garage doors with smart scenes for automatic operation based on a schedule or with predetermined events.

With the 5877 being discontinued, there is no longer a viable method for setting up a Lyric or LYNX Touch System for local garage door control. The decision by Resideo to discontinue the Honeywell 5877 does not strike us as a big surprise. An increasing number of users have been finding good alternatives to the 5877 lately. One example is the Chamberlain and LiftMaster Integration for Total Connect 2.0. While this server-to-server integration does not allow for local control of the garage door at the security panel, being able to control the garage door remotely from TC2 is considered by most users to be more important. You can learn more about that integration here. The 5877 also has a big limitation, in that it does not work with the increasingly popular LiftMaster MyQ Garage Motors.

It is also important to note that the Lyric and LYNX Touch Systems are not compatible with most third-party Z-Wave garage door openers. This somewhat forced Lyric and LYNX Touch users to go with the first-party 5877 device from Resideo, rather than buying a third-party device that they do not manufacture. But the game has been changed with the newest Resideo System, the Honeywell Home PROA7PLUS. This new system offers a much wider selection of possible integrations. For example, Alarm Grid offers the popular GoControl GD00Z-8-GC Z-Wave Plus Garage Door Opener, which is often used with various Alarm.com Security Panels. That unit works with the PROA7PLUS, but not the Lyric and LYNX Touch Systems. The bottom line is that fewer people were buying the Honeywell 5877, and Resideo decided it was no longer in their best interest to continue manufacturing it.

Of course, the unfortunate result of this is that the Lyric and LYNX Touch Panels do not have a good option for smart garage door control. If you have an existing Honeywell 5877 Module, then it will continue to work fine. Or if you find a used one somewhere, then that should also be okay for setting up new service. The other components of the Honeywell GDCK Kit are still available, including the Honeywell 5822T for monitoring a garage door's current status. But if you were in the market for a new 5877 for an existing Lyric or LYNX Touch, then we are sorry to say that you are out of luck. You should try finding a used model if possible, or you may consider upgrading to a newer alarm system.

This truly represents the end of an era, as the Honeywell 5877 was a mainstay accessory for the longest time. But all good things must come to an end. If you have any questions about the discontinued 5877, or if you need help integrating your alarm system with your garage door, then please email us at support@alarmgrid.com. Being able to control your garage door remotely is a great perk of alarm monitoring service, and we are here to help you explore your remaining options. Our team is here to answer your questions from 9am to 8pm ET M-F. We look forward to hearing from you!

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One of the more interesting things about the Honeywell Home PROSIX Sensor lineup is that it features two (2) different "mini" door and window sensors. These are the Honeywell Home PROSIXMINI and the Honeywell Home PROSIXMINI2. Today, we will be comparing and contrasting these sensors.


When the Honeywell Home PROA7PLUS Alarm Panel first hit the market, a new lineup of sensors also made their debut. These are the Honeywell Home PROSIX Sensors, and they make the perfect complement to Resideo's latest security system. These devices are best-known for their 128-bit AES encryption and their improved wireless range over the Honeywell and Resideo Sensors that came before them. The PROSIX Sensors can only be used with the PROA7PLUS, and until Resideo makes local programming available for the system, you will need the help of your monitoring company to enroll any new sensor.

At first glance, the PROSIX Sensor Family seems pretty straightforward. It is a very robust lineup, featuring everything from security sensors like motion detectors and glassbreak listeners, to environmental sensors like flood sensors and temperature sensors. But there is one anomaly that often makes people turn heads. That is the presence of two (2) different "mini" door and window contact sensors, the PROSIXMINI and the PROSIXMINI2. Both are surface-mounted contact sensors, and both monitor an interior door or window for opening and closing. A third sensor in the lineup, the PROSIXCT also accomplishes the same task, but that sensor is considerably larger and features an auxiliary input to provide wireless transmitter functionality. But it begs the question - why is there both a PROSIXMINI and a PROSIXMINI2?

Starting with the PROSIXMINI, this sensor actually looks virtually identical to the Honeywell SiXMINICT from the Honeywell SiX Series Lineup made popular by the Lyric Controller. It's likely that Resideo took the same plastic casing from the SiXMINICT and repurposed it for the PROSIXMINI. And when compared the alternative option from the same sensor generation, the PROSIXMINI2, the only category where the PROSIXMINI "wins" is in size. The PROSIXMINI (2.44"L x 1.25"W x 0.45"D) is the smaller and more discrete sensor when compared with the larger and slightly bulkier PROSIXMINI2 (2.9"L x 1.15"W x 0.75"D). The reason why the PROSIXMINI is able to maintain a smaller profile and relatively "flat" design is thanks to its use of a CR2450 coin battery. Meanwhile, the PROSIXMINI2 uses a CR2 battery, which has a more traditional, cylindrical shape,

But before you go declaring the PROSIXMINI to be the winner, you might to consider the fact that the PROSIXMINI2 outshines its smaller and flatter competitor in virtually every other possible aspect. The PROSIXMINI2 has a wireless range of 500+ feet in open air, while the PROSIXIMINI is limited to 200+ feet. The PROSIXMINI2 also wins in the battle of battery life, as its lithium CR2 battery should last about seven (7) years before a replacement is needed. The lithium CR2450 battery inside the PROSIXMINI can only be counted on for about five (5) years. Also, some equipment testing has shown that the use of coin cell batteries inside a sensor can be problematic. It's likely that Resideo wanted to give users an alternative option that uses a more trustworthy battery.


Now, you're likely wondering, which sensor should you get? The PROSIXMINI or the PROSIXMINI2? If aesthetics are the single most important concern to you, and you simply want the smallest and most discreet sensor, the you can make a case for the PROSIXMINI. But if you ask us, we think the PROSIXMINI2 is the superior option, because of its improved signal range, extended battery life, and more reliable battery performance in general. But rest assured, both the PROSIXMINI and the PROSIXMINI2 should work very well on any PROA7PLUS Security System.

If you need help deciding on sensors for your system, or if you are an Alarm Grid monitored customer needing us to help you enroll new sensors with your PROA7PLUS, please email us at support@alarmgrid.com. This is also a good email to use if you are interested in starting new monitoring service with Alarm Grid. We're here to check your emails from 9am to 8pm ET M-F. We look forward to hearing from you!

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Due to a technical issue, Alarm Grid is currently unable to receive incoming phone calls. This is due to a Twilio outage that prevents the TalkDesk service from working properly. For now, we are only able to place our own phone calls. We apologize for any inconvenience to our customers.

If you need to contact Alarm Grid, then emailing us at support@alarmgrid.com is still a viable option as usual. You may also try using the Chat function found on various pages throughout the Alarm Grid website. We will provide an update when our regular phone service is restored. Our hope is that the issue will be resolved soon. Keep checking our blog for updates. As a reminder, you can subscribe to our blog using Feedburner service.

Update: Our phone service is believed to be working as usual again.

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We know that 2021 has been a busy year so far. And things are just getting started! We thought we would take a moment to catch our breath and review some recent tidbits, while also giving a preview on some new things coming soon. Here are some miscellaneous bits of news to take in.


Alarm Grid is now offering the Honeywell LTEMXA-TC2 and the LTEMXV-TC2. These are special bundles for Honeywell VISTA users that include a new communicator (LTEM-XA or LTEM-XV) and PROM Chip upgrades for the 15P and for the 20P. These upgrade kits are good if you need a new communicator for your Honeywell VISTA System, as well as PROM Chip upgrade to support Total Connect 2.0. Remember that the minimum PROM Chip Version for a 15P or 20P to support TC2 is 9.12. If you missed our post announcing the new LTEM-XA and LTEM-XV, then make sure to check it out! These modules are truly state-of-the-art with their ability to utilize the LTE Cat M1 Networks from AT&T and Verizon.

By the time this post goes live, there will be roughly 18 days remaining on the countdown timer featured on the mysterious 2GIG Edge Website. We can assume that the 2GIG Edge is indeed set to make its much-anticipated debut in less than three (3) weeks. A new alarm panel from a leading manufacturer is always something to get excited about. We still don't know very much about the 2GIG Edge. But let's just say, we're hoping it lives up to the hype. If you missed our initial post on the upcoming panel, you can take a look here.

We made a couple of new Alarm Grid videos to kick-off 2021. It has been awhile since our video team has been able to resume their usual work in the studio. We hope to have our team back and performing business as usual very soon. But we did manage to make a pair of videos featuring Jorge. For anyone who missed the latest Alarm Grid videos, click here.

There has been some recent activity in the always existing world of smart home automation. The Z-Wave Alliance recently released the specifications for the upcoming Z-Wave Long Range protocol. Z-Wave LR promises to change the game by supporting wireless signal transmissions from distances of "several miles", while also allowing more than 4,000 nodes on a single network and drastically improving battery life. From what we can tell Z-Wave LR will be a subset of the Z-Wave 700-Series that represents the "next generation" after Z-Wave Plus 500-Series. For more on Z-Wave LR, visit our post on the subject.

A new Alarm.com Camera recently hit the market. The Alarm.com ADC-V515 represents a new "entry level" indoor camera option that offers virtually all of the same features and performance of their higher-end cameras, but at a more affordable price. Highlights for the ADC-V515 include its 1080p recording, High Dynamic Range (HDR), 110° viewing angle, ~15 feet IR night vision. and 2.4 GHz WIFI connectivity. You can read our blog about the camera to learn more.

Don't forget that the 3G and CDMA sunset is getting closer every day! Make sure to upgrade to LTE early so that your system does not get left behind. Our sources indicate that AT&T 3G Communicators will stop working after January 31, 2022. And the shutdown date for Verizon CDMA Communicators is December 31, 2022. In preparation, you can no longer activate a 3G or CDMA Communicator for monitoring service. If you want more information regarding the 3G and CDMA sunset, then please check out this detailed post. You may also want to access the Alarm Grid Communicator Replacement Portal if you are actively making an upgrade to a newer LTE Communicator. Remember, an LTE Communicator will extend the lifespan of your security system for many years to come!

We have some final notes regarding a couple of things to look forward to in 2021. First, be on the lookout for the new Qolsys IQ Hub Security System sometime this year. Qolsys hasn't said much on the subject lately, but we're still expecting it at some point. And if you're an IQ Panel 2 Plus user, then make sure to read about IQ2 Firmware Version 2.5.4 if you somehow missed the recent announcement. And if you were an early adopter of Resideo's latest offering, the Honeywell Home PROA7PLUS, then make sure to keep a close lookout for a firmware update that will allow the new panel to support local end user programming. We still don't have an official date from Resideo, but we are very hopeful it will be made available sometime in the next few months. Fingers crossed!

If you have any questions about any of the aforementioned news, or if you are looking to start new monitoring service with Alarm Grid, please email us at support@alarmgrid.com. Our team is here to check your emails and answer your questions from 9am to 8pm ET M-F. We look forward to hearing from you!

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We have learned of a flaw affecting the Qolsys IQ Panel 2 Plus and its Z-Wave functionality. The system cannot be used as an effective secondary Z-Wave controller with another Z-Wave hub. This issue has been confirmed on FW Version 2.5.4,and earlier versions are also likely affected.


If you are unaware of how a secondary Z-Wave controller works, it is basically a method to give you multiple points, or hubs, for controlling a Z-Wave network. When setting up a device as a secondary Z-Wave controller, you start by clearing all Z-Wave devices from that hub. All Z-Wave devices should instead be paired with the main hub, which will be the primary Z-Wave controller. You then pair the secondary controller to the primary controller. By doing this, all the Z-Wave devices associated with the primary controller will be pushed over to the secondary controller so that they can be controlled from both devices. Making the IQ Panel 2 System a secondary controller is a popular choice when using the system alongside Samsung SmartThings, Vera, and a selection of other Z-Wave controllers and hubs.

However, we have discovered that when the IQ Panel 2 is made a secondary controller, users are unable to control any devices that have been pushed over from the primary hub. The process will appear to be working, as the IQ2 System will successfully join the other Z-Wave network, but no control will be available for the Z-Wave devices pushed over to the system from the primary controller. Basically, these Z-Wave devices cannot be controlled from the IQ Panel 2 System, nor can they be controlled from the Alarm.com platform. This makes the IQ Panel 2 effectively useless as a secondary Z-Wave controller. We have confirmed that this problem exists on IQ Panel 2 Firmware Version 2.5.4. It is also believed that earlier firmware versions also carried this same issue. But we are unsure which was the first version to experience this problem.

Alarm Grid would like to apologize to anyone affected by this issue. We have already reached out to Qolsys to make them aware of the problem and to learn about a possible fix. Unfortunately, we have not received any word from Qolsys on when a fix would be released. We are hopeful that something in upcoming Firmware Version 2.6.0 may correct this issue, but we have not received any indication from Qolsys that such a fix will be implemented. This means that it may be impossible to use the Qolsys IQ Panel 2 or IQ Panel 2 Plus as a secondary Z-Wave controller for the foreseeable future. Please note that this issue is not believed to have any impact on the primary Z-Wave functions of the system.

We understand that not being able to reliably use the Qolsys IQ Panel 2 Plus as a secondary Z-Wave controller will be a major concern for some users. If you are looking for a panel that has proven to work reliably and consistently as a secondary Z-Wave controller, then we want to give special recommendation to the Honeywell Lyric Alarm System. We have seen the Lyric work wonderfully as a secondary Z-Wave controller when paired with a variety of popular home automation hubs. You might consider the Lyric as an alternative to the IQ Panel 2 Plus if secondary Z-Wave functionality is particularly important to you.

If you have any questions about this issue, or if you are an Alarm Grid monitored customer experiencing any unrelated problems or issues, please email our support team at support@alarmgrid.com. We will work to provide you with a quick and effective solution so that you can continue to get the very most out of your monitoring service. This is also a good email to use if you are interested in starting any new monitoring service with Alarm Grid. Remember, we are here from 9am to 8pm ET M-F to answer any questions or inquiries you might have. We look forward to hearing from you!

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