Alarm Grid Activation - Preparation Guide
What can I expect during my Alarm Grid
Activation with a Total Connect 2.0
Getting an Alarm Grid account activated.
Once you’ve signed up for an Alarm Grid account, chosen an appointment date and time, and
installed your system, here’s what you can expect, and some tips for things you can do to make
the process a smooth one.
Leave the system master code set to the default. If you’ve signed up for a plan that includes
Total Connect 2.0 we will show you how to use this service to change your master code once
the account has been created. If your system is preexisting, change the master code to 1234
in preparation for the activation, and again, we will show you how to update it as part of the
Please have a computer with access to the Internet available at the time of activation. Though
you will likely use the Total Connect 2.0 App in the future, there are aspects of the service that
are only available from a browser, and we want to be able to show you these during activation.
Go to www.totalconnect2.com. If you’re prompted to install any addons, such as Flash or
QuickTime* do so prior to your appointment time. If it is not possible to have a computer
available, for example, if you’ve just moved in and don’t yet have internet service, please let us
know at the beginning of the activation call.
If you need assistance with zone programming, or with programming alpha descriptors for your
zones, please create a list of zones with the descriptors you wish each to have, the appropriate
serial number and type of transmitter, if applicable, and the zone type, and send it to us before
the activation at firstname.lastname@example.org. This will help us to manage and make the most of our
time during the activation.
When creating your appointment, please provide the MAC and MAC CRC for each
communication device you have installed. If you’re using a Vista21iP with a VistaGSM4G, we
need the MAC and MAC CRC from the panel, and the AID and AID CRC from the GSM. If
using a L5100Wifi and a 3GL or GSMVLP54G, please provide the MAC and MAC CRC for
each. You can separate them by a slash (/) and put a description for each in parentheses, for
example 00d02d123456 (GSM) / 00d02d987654 (Wifi). Also, if signing up for a plan that
includes Automation with a Tuxedo Touch Keypad or VAM, we will also need the MAC and
MAC CRC for this device to associate it with the account. The more information you can
provide up front, the quicker the activation process will proceed.
*QuickTime is required to view Video, so if your account will not be using Video Services, you
can choose “Continue” when you see this message, and you will be able to log in without
What to Expect
1. When the appointment time arrives, we will call you at the number provided.
2. We’ll create your account using the information gathered at the time of signup.
3. As part of the creation process, we will ask if you have any special zones on your
system, that, even if the system is in the disarmed state, if someone opens that zone, or
enters that area, you’d want to be notified with a text or email alert. These types of
zones are usually something unusual, such as a Safe, a Gun Safe, an area where
expensive equipment is stored, etc. If you do have zones like this, we need to know how
many. The reason we ask this is because Total Connect 2.0 accounts are programmed
in one of three tiers, Basic, Plus, and Premium. Basic allows for notifications on all
Alarms, Troubles, Zone Low Battery, System Low Battery, Arming, Disarming. Plus
includes all Basic features, plus notification on zone open/close during disarmed state for
up to 10 Zones, Premium includes all Plus features, but includes open/close during
disarmed state for an unlimited number of zones. We don’t charge our customers more
for Plus or Premium, but we get charged more for them by AlarmNet, so if you aren’t
going to use those features, we don’t enable them.
4. We will ask if you’ve changed your system master code, if you have, and it is no longer
set to the default, we will ask for the master code so that we can map this code with your
Total Connect account. This is why we recommend either leaving it set to default, or
setting it back to default prior to activation.
5. Once we create the account, we’ll check to see if the SIM required activation, if it did, we
need to wait for it to be activated, then reboot the system, either via programming, or by
powering the system completely down and back up.
6. Now, we verify our programming, and send that programming to the system.
7. Once we verify our programming has gone through, we register the system.
8. After registration, if the account will be monitored by central station, we create the
account in our software program, then connect and pull the panel programming into the
software so we can verify that all programming appears to be correct. If we have
suggestions for modifications, we will discuss them with you and implement where
necessary. Once that is complete, we will download any changes back to the system.
9. While we’re waiting for the programming upload, we will go through the central station
document with you and verify the address, phone numbers, passcode, and dispatch
procedures you wish to put into place.
10. After verifying/changing programming where necessary, we will go through the process
of finalizing the Total Connect 2.0 programming, entering address information, making
sure zones and users sync, etc.
11. We will now commission the account, which will generate two emails to you, both from
email@example.com. Using these emails, we will walk you through validating your
email address, and setting your Total Connect password.
12. You will log into your Total Connect 2.0 account, and assuming you agree to the End
User License Agreement, we will then give you a quick walk through on Total Connect.
What we cover in this walkthrough, depends on what features you’ve subscribed to, but
generally include Events and Notifications, Locations, where you will manually Sync
Panel Data, Users, and User Groups, and in some cases Automation, Smart Scenes,
13. We will arm the system, cause an alarm, and disarm. If there are smoke zones on the
system, we will test at least one of these, verify that all zones are reporting to central
station, if applicable, and also verify that you are receiving notifications from Total
14. When all your questions are answered, and you’re comfortable with the system, we will
activate the account in our billing software. Your first month’s bill will be charged at the
time of activation, then your bill date will be the same day each month going forward.
15. Finally, we will complete the documentation we send to central station with the
information you provide, they will enter this data into their system, and once this is done,
will take your system off test, at which point it is being actively monitored.