DSC PowerSeries Troubleshooting Guide
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Document Transcript
Troubleshooting Guide
PowerSeries
Troubleshootin
g
Guide
The follo
wing is a troubles
ho
oting g
uide des
ign
ed to prov
ide add
itio
nal i
nformatio
n an
d troub
lesh
ooti
ng tips for all the
possi
ble trou
ble cond
itio
ns that can occur o
n an
y Po
werSe
ries contro
l pa
nel (Po
wer432,
Po
wer632, Po
wer832 an
d
Po
wer864).
LED Ke
ypad
, L
CD F
ixed
-Messag
e K
eypad
To vie
w a trou
ble co
nditi
on, p
ress [*][2].
The trouble l
ight
will flash. Refer to the chart be
low to determi
ne the troubl
e
cond
ition(s) pr
esent.
Note:
Some troub
le c
ond
itions
provi
de ad
diti
ona
l in
formation
(indi
cated
with a
n ‘*’ in the chart b
elow). Press the
numb
er corres
pon
din
g to the troubl
e con
ditio
n to vie
w the a
dditi
ona
l inform
ation.
LCD55
00 L
CD Pro
grammab
le-Mes
sag
e Ke
ypad
To vie
w a trou
ble co
nditi
on, p
ress [*][2].
The trouble l
ight
will flash a
nd the
LCD
will dis
play the first troub
le con
ditio
n
prese
nt. Use the arro
w keys to scroll thro
ug
h all trou
ble c
onditi
ons pres
en
t.
Note:
When ad
diti
on
al inform
ation i
s avail
abl
e for a specific
trou
ble con
ditio
n a [*]
will a
ppe
ar o
n the disp
lay. Press
the [*] ke
y to vi
ew the ad
diti
on
al inform
ation.
Light [1] *
Servi
ce Re
qu
ired
– pr
ess [1] f
or mor
e inform
atio
n
Light [2]
AC Tro
uble
Light [3]
Tele
phone
Line Tro
uble
Light [4]
Fail
ure t
o Commun
icate
Light [5] *
Zon
e Fa
ult –
press [5] for m
ore inf
orm
atio
n
Light [6] *
Zon
e Tam
per
– pr
ess [6] for
more
inform
ation
Light [7] *
Wirel
ess
Dev
ice Low Battery
– press [7
] for more inf
orm
ation
Light [8]
Los
s of Tim
e or Date
Troubleshooting Guide
Trouble [1
] –
Ser
vice Required
Press [1
] for
to determine
the spe
cific trouble
(s) pr
esen
t
Se
conda
ry
Trouble
Re
ason
Troubleshooting
Troub
le [
1] Low
Battery
Th
e main pa
ne
l bat
tery i
s
bel
ow 11
.5 VDC.
The
troub
le c
ondi
tion will n
ot
clear u
ntil th
e b
attery
is at
leas
t 1
2.5VDC un
der l
oad
.
If th
e b
attery
is ne
w, all
ow 1
hour
for
the
bat
tery
to
charge.
Ens
ure t
he
pan
el is getti
ng
prop
er A
C power.
Me
asure ac
ros
s the
two A
C termi
nals
of t
he
pan
el and
ens
ure t
he AC i
nput is
between
16
and
18V
AC. If n
ot, r
eplace the
trans
former.
To v
erify
th
e b
attery charging
circuit
dis
connec
t the
ba
ttery
and
m
eas
ure
the v
oltag
e
acros
s the two
bat
tery
lea
ds. Th
e v
oltag
e s
hould be
13
.75VDC.
With t
he
bat
tery
conn
ected r
emove AC from t
he
pa
nel
and
me
asure
acros
s the b
attery
termi
nals
. If t
he v
oltage
is be
low 1
2.5VDC repl
ace th
e batt
ery.
Troub
le [
2] Bell Circ
uit
There
is an
op
en c
ircuit
betwe
en B
ell+
an
d Bell-
Remov
e the wir
es from B
ell+
an
d Be
ll- an
d m
eas
ure
th
e res
istanc
e of t
he wires
. If
an
ope
n c
ircuit
is me
asured t
her
e is
a
break
in
the
wirin
g or th
e s
iren
is de
fective.
Put a
1K res
istor (brown,
blac
k, re
d)
acros
s Bell+ an
d Bell- t
o verify
the
troubl
e c
ondition
clears.
An op
en c
ircuit is
pres
ent
on o
utput #
1 of t
he
PC5204
mo
du
le
If th
e o
utput is
not
bei
ng
used
mak
e sure a 1
K res
istor
(brown,
blac
k, re
d) is connec
ted
betwe
en O1
an
d A
UX+.
If th
e o
utput is
bei
ng us
ed re
mov
e the wires
fro
m O1
and AUX+ a
nd
me
asure the
res
istanc
e of
th
e wires
. If
an
ope
n circuit is
me
asure
d th
ere is
a br
eak
in th
e wiri
ng
or th
e
dev
ice c
onnec
ted
is defec
tive.
Th
e PC52
04 ha
s a
n AUX
fail
ure
Ens
ure t
he
mod
ule is ge
tting
prop
er
AC power.
Me
asure ac
ros
s the tw
o AC termi
nals
of
the
mod
ule and
en
sure the
AC in
put
is betwee
n 16 and
18VAC. I
f not, r
eplace th
e
transformer.
Remov
e all
dev
ices connec
ted
to
the
AUX+ termi
nal of
the PC5
204 and
meas
ure th
e
voltag
e b
etwee
n A
UX+ and B
LK o
f th
e KEYBUS. I
f th
e voltag
e is b
elow
13.75VDC t
he
mod
ule is de
fec
tive.
The
print
er connected to
the PC5
400 is of
f-line
Chec
k the c
onnec
ted pr
inter for
tro
uble (n
o p
ower,
out
of pa
per,
jam etc
...).
Troub
le [
3] Genera
l
Sy
stem Trou
ble
The wir
eles
s rec
eiver has
detec
ted ex
cessive
no
ise
in t
he
433
MHz
ran
ge
(Power43
2,
632
, 8
32 o
nly)
Chec
k the i
nstallation
for o
ther sourc
es of 4
33MHz
wire
les
s signals
(cou
ld als
o be near
by
transmission
towe
r, airp
ort,
mil
itary b
ase).
To dis
able RF J
am en
ab
le Op
tion [7] in Pro
gram
Sec
tion
[80
4], s
ubsection [
90]
Troub
le [
4] Genera
l
Sy
stem Tam
per
An op
en c
ircuit is
pres
ent
on t
he t
amper
inp
ut of
on
e
or mor
e m
odules
If the tamper inpu
t on t
he
modules c
onnected
to t
he K
EYBUS are
not being us
ed, connect
a s
hort
betwe
en
the Ta
mper
ter
minal and
COM o
n ev
ery modu
le (PC5
10
0, PC510
8,
PC5200
, PC52
04,
PC520
8, PC5
320
, PC540
0, PC5
401, PC57
00)
Trouble [5
] Modu
le
Superv
ision
The pan
el has
lost
commu
nic
ation w
ith on
e or
more
mo
dul
es on
the
KEYBUS or a key
pad
has
bee
n assign
ed to a
diff
erent
slot
Mod
ules
are i
mmediat
ely e
nrol
led
an
d supervised
whe
n de
tecte
d on th
e KEYBUS. If
a
mod
ule has
bee
n r
emov
ed, or
if t
he s
lot
assignm
ent
of
a k
eypad
has
been chan
ge
d,
mod
ule superv
ision mus
t be r
eset.
View th
e ev
ent b
uffer (v
ia DLS
or LC
D5500
keypad)
to
view the s
pecific
mod
ule(s
) in
troub
le
To res
et mo
dul
e s
uperv
ision enter P
rogra
m Sec
tion [
902].
Pres
s [#
] and
wait
1 mi
nu
te f
or
the
panel
to r
escan the KEYBUS.
To view what modules ar
e connected to
the KEYBUS
enter
Progr
am S
ection [
903].
Trouble [6] RF
Ja
m
Detec
ted
The wir
eles
s rec
eiver has
detec
ted ex
cessive
no
ise
in t
he
433
MHz
ran
ge
(Power86
4 o
nly)
Chec
k the i
nstallation
for o
ther sourc
es of 4
33MHz
wire
les
s signals
(cou
ld als
o be near
by
transmission
towe
r, airp
ort,
mil
itary b
ase).
To dis
able RF J
am en
ab
le Op
tion [7] in Pro
gram
Sec
tion
[80
4], s
ubsection [
90]
Troub
le [
7] PC5204
Low Bat
tery
Th
e PC52
04 ba
ttery i
s
bel
ow 11
.5 VDC.
The
troub
le c
ondi
tion will n
ot
clear u
ntil th
e b
attery
is at
leas
t 1
2.5VDC un
der l
oad
.
If th
e b
attery
is ne
w, all
ow 1
hour
for
the
bat
tery
to
charge.
Ens
ure t
he
mod
ule is ge
tting
prop
er
AC power.
Me
asure ac
ros
s the tw
o AC termi
nals
of
the
mod
ule and
en
sure the
AC in
put
is betwee
n 16 and
18VAC. I
f not, r
eplace th
e
transformer.
To v
erify
th
e b
attery charging
circuit
dis
connec
t the
ba
ttery
and
m
eas
ure
the v
oltag
e
acros
s the two
bat
tery
lea
ds. Th
e v
oltag
e s
hould be
13
.75VDC.
With t
he
bat
tery
conn
ected r
emove AC from t
he
mo
du
le a
nd
me
asure ac
ros
s the b
attery
termi
nals
. If t
he v
oltage
is be
low 1
2.5VDC repl
ace th
e batt
ery.
Troub
le [
8] PC5204
AC Fail
ure
No AC pres
en
t ac
ross the
PC5204
AC ter
minals
Meas
ure ac
ros
s th
e two AC t
erm
ina
ls of th
e m
odu
le an
d ens
ure t
he AC i
nput
is betwe
en
16 a
nd
18VAC.
If
not, r
epl
ace t
he tr
ans
form
er.
Troubleshooting Guide
Trouble [2
] –
AC Failure
Sec
ond
ary
Trou
ble
Reas
on
Troub
les
hooting
None
No AC pres
en
t ac
ross the
pan
el AC t
ermi
nals
Meas
ure ac
ros
s th
e two AC t
erm
ina
ls of th
e p
ane
l and
ens
ure t
he AC in
put is
betwee
n 1
6
and
18VAC.
If
not
, repl
ace t
he tr
ans
former.
Trouble [3
] –
Telephone
Line Trouble
Sec
ond
ary
Trou
ble
Reas
on
Troub
les
hooting
None
The pho
ne lin
e voltage
acros
s the m
ain pane
l TIP
and RING t
ermi
nals is les
s
than
3 VDC
Meas
ure th
e v
oltage ac
ros
s TIP
and
RING of th
e p
anel:
o
No ph
one
off-
ho
ok – m
eas
ure
d voltage s
hould be
appr
oximat
ely
50VDC
o
Any
pho
ne
off
ho
ok – me
asured v
oltage s
houl
d b
e app
rox
imat
ely 5VDC
Try
wiring t
he
inc
omin
g line
dir
ectly to TIP
and
RING. I
f the
tro
ubl
e c
lears, ther
e is
a
probl
em
with
the
wiring
or t
he RJ
jack.
Trouble [4
] –
Failure to Communicate
Sec
ond
ary
Trou
ble
Reas
on
Troub
les
hooting
None
The pan
el has
failed
to
commu
nic
ate one
or mor
e
events
to
the
centr
al
station
Connec
t a h
eadset to T
IP a
nd RING
of th
e c
ontrol
pa
ne
l an
d listen
to t
he
commu
nic
ation
o
If th
e p
ane
l does
not br
eak
dial ton
e, rev
erse TIP a
nd R
ING
o
If a r
ecorde
d oper
ator
mes
sage c
omes on, c
heck that
the p
hone
nu
mber
is
progr
amm
ed
pro
perly; als
o dial t
he s
ame
nu
mb
er pro
gramm
ed
using
a r
egul
ar
tele
ph
one
to
det
ermin
e if a [
9] mus
t be d
ialed
or i
f 800
service is
bloc
ked
o
If th
e p
ane
l does
not res
pond to
the
han
dshak
es, verify the f
orma
t pr
ogr
amm
ed
is
support
ed
by the
centra
l station
o
If th
e p
ane
l tr
ans
mits dat
a m
ultiple times
with
out
rec
eiving
a h
andshak
e,
verify
the
account n
umber
and re
port
ing
codes
are
progr
am
med
prop
erly
Not
e:
•
Contac
t ID
an
d Pu
lse form
ats
–
pro
gram a
HEX [A] t
o trans
mit
a d
igit [0]
•
SIA form
at
– pr
ogr
am a
digit [0]
to
tra
nsmit a di
git [0]
Trouble [5
] –
Zone Fault
Press [5
] to
determine
the specific
zone(s
) with a fault trou
ble
Sec
ond
ary
Trou
ble
Reas
on
Troub
les
hooting
An op
en c
ircuit is
pres
ent
on o
ne
or m
ore
fire zones
on t
he
mai
n panel or z
one
expan
der
Mak
e sure
all fir
e zones
hav
e a 5
.6K
res
istor (gre
en,
blue, r
ed) c
onnec
ted.
Remov
e the wir
es from Z
an
d COM t
ermi
nals
and
me
asure the
res
istanc
e of
the
loop.
If
an o
pen circuit
is meas
ured t
her
e is
a bre
ak in
the
wiri
ng or
th
ere is
no r
esistor
connec
ted.
Connec
t a 5
.6K r
esistor (gree
n, b
lue, red)
acros
s the Z
and COM
ter
minals to v
erify
th
e
troub
le c
ondi
tion clears
.
Press [5] to vi
ew
spec
ific
zone(s
) in
faul
t
An op
en c
ircuit is
pres
ent
on PGM
2 being us
ed as
a
two-wire s
moke detec
tor
inp
ut
Ens
ure t
he j
umper
on t
he
ma
in pan
el has
been
rem
oved.
Ens
ure t
he c
orrec
t 2,2K
en
d-of-l
ine r
esistor is
conn
ected (red
, red
, re
d).
Remov
e the wir
es from PGM
2 and A
UX+ termi
nals
and meas
ure t
he r
esistanc
e of t
he
loo
p. I
f an open
circuit is
m
eas
ure
d there
is a br
eak
in the wiri
ng
or t
here
is no res
istor
connec
ted.
Connec
t a 2
.2K r
esistor (red, r
ed, r
ed) ac
ros
s the PG
M2 a
nd
AUX+ ter
minals
to v
erify
the tr
ou
ble
cond
ition c
lears.
Troubleshooting Guide
One or
mor
e wirel
ess
dev
ices hav
e not c
hec
ked
in wit
hin th
e pr
ogr
amm
ed
time
If th
e tro
uble occurs imme
diately
a c
onflic
t wit
h a har
dwi
re z
one
exists:
o
The z
one bei
ng
used is
already
as
signed
to
a PC51
08 z
one
expa
nder
o
The z
one bei
ng
used is
as
signed
as
a k
eypad z
one
Perform
a
Mod
ule Plac
em
ent
Tes
t –
Progra
m Sec
tion [
904]
an
d v
erify
the trans
mitter
is
in a
go
od
loc
ation
.
o
If ba
d t
est res
ults occur, try
tes
ting t
he tr
ans
mit
ter
in anoth
er location
o
If th
e tra
nsmitter n
ow tes
ts go
od,
the
orig
ina
l m
ounting
loc
ation
is bad
o
If th
e tra
nsmitt
er c
onti
nues to g
ive b
ad t
est results try r
epl
acing
the
tra
nsmitt
er
A s
hort c
ircuit
is pr
esent
on o
ne
or m
ore z
ones
with
dou
ble
en
d-of-
line
res
istors
ena
ble
d
Remov
e the wir
es from Z
an
d COM t
ermi
nals
and
me
asure the
res
istanc
e of
the
loop.
If
a s
hort c
ircuit is
m
eas
ured
th
ere
is a
short in
th
e wiri
ng.
Connec
t a 5
.6K r
esistor (gree
n, b
lue, red)
acros
s the Z
and COM
ter
minals to v
erify
th
e
troub
le c
ondi
tion clears
.
Trouble [6
] –
Zone Tamp
er
Press [6
] to
determine
the specific
zone(s
) with a tamper tro
uble
Sec
ond
ary
Trou
ble
Reas
on
Troub
les
hooting
A tam
per c
ondi
tion is
pres
ent
on
on
e or
more
wireles
s dev
ices
Perform
a
Mod
ule Plac
em
ent
Tes
t –
Progra
m Sec
tion [
904]
- a
nd v
iolate and r
estore
the
tamp
er:
o
If no
tes
t result occurs, replac
e the
trans
mit
ter
Press [6] to vi
ew
spec
ific
zone(s
) in
tamp
er
A ope
n c
ircuit
is pr
esent
on o
ne
or m
ore z
ones
with
dou
ble
en
d-of-
line
res
istors
ena
ble
d
Remov
e the wir
es from Z
an
d COM t
ermi
nals
and
me
asure the
res
istanc
e of
the
loop.
If
an o
pen circuit
is meas
ured t
her
e is
a bre
ak in
the
wiri
ng.
Connec
t a 5
.6K r
esistor (gree
n, b
lue, red)
acros
s the Z
and COM
ter
minals to v
erify
th
e
troub
le c
ondi
tion clears
.
Trouble [7
] –
Wireless Lo
w Ba
ttery
Press [7
] to
determine
the specific d
evice
with a lo
w battery
Sec
ond
ary
Trou
ble
Reas
on
Troub
les
hooting
Pres
s [7] to v
iew t
he s
pec
ific wirel
ess
dev
ice(s
) with a
low batt
ery trou
ble
:
1
st
time
– Wi
rel
ess Zo
nes
2
nd
time
– Ha
ndh
eld Key
pads
3
rd
time
– Wi
rel
ess Ke
ys
One or
mor
e wirel
ess dev
ices
has
a l
ow b
attery
Note –
Th
e ev
en
t will n
ot be
log
ged
to
the
ev
en
t buf
fer
unt
il
the wir
eles
s dev
ice low
bat
tery
del
ay tim
e ex
pires
– Pro
gram
Sec
tion [3
70]
Replac
e the
ba
tter
y (the tro
uble wi
ll not c
lear u
ntil th
e detec
tor is
violat
ed)
Trouble [8
] –
Loss of Clo
ck or Da
te
Sec
ond
ary
Trou
ble
Reas
on
Troub
les
hooting
None
The
mai
n panel internal
clock i
s not se
t
To pr
ogra
m the t
ime a
nd
da
te:
Enter [*]
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