MyWebTech TN # 96 - 5821 Communication/Enrollment Issues - Dated 10/19/23
Technical Notification #0
Technical Updates Directly
5821 Communication/Enrollment Issues
5821 Wireless Temperature Sensor and Flood Detector
Dear Valued Customer,
Resideo Technologies, Inc. ("Resideo"), has identified a manufacturing issue on certain units of the
Sensor and Flood Detector
where the sensor may not communicate
to the control panel, or may not be detected during the enrollme
nt process of an installation.
Resideo has quarantined the issue in manufacturing and is actively working towards a quick and
effective resolution. Resideo determined that the affected sensors are date
coded between 2330 and
2340 as shown in the following
coded with 2342 and later are not
demonstrating this issue.
If you encountered an affected product, please return it to the ADI location where the product was
purchased for an exchange or credit.
We apologize for any inconvenien
ce this may have caused and want to thank you for your continued
support of Resideo products.
Thank you in advance for your continued support of Resideo
products. If you have any questions or
require further assistance, please contact your local
Sales District Manager or Customer
Service/Technical Support at 1
Resideo Technologies, Inc.