Qolsys TSB190621-80.25-PowerG Modem Firmware

TECHNICAL SERVICE BULLETIN
TSB #:
190621
DATE:
06/21/19
RE:
IQ PANEL 2 PLUS - 80.25 PowerG MODEM FIRMWARE - MANDATORY UPDATE
Release Notes:
We are pleased to announce the release of V80.25 firmware for the PowerG Wireless radio used in the Qolsys IQ
Panel 2 Plus. This firmware resolves incompatibility with certain older PowerG detector versions, and contains
improvements that resolve delayed transmissions from PowerG sensors enrolled in certain zones. This is a
mandatory upgrade for any new Qolsys IQ Panel 2 units, and for any existing Qolsys IQ Panel 2 units with V80.17
PowerG radio firmware that are installed in the field.
Fixes/Improvements:
•
Resolves incompatibility with PowerG Wireless Carbon Monoxide Detector (PG9933) V1.0.3
•
Resolves incompatibility with PowerG Wireless Digital Pet-Immune PIR Motion Detector (PG9914) V3.0.5 and
V3.0.7
•
Resolves delayed transmissions from PowerG sensors enrolled on zones 1, 2, and 3
Update Instructions:
This firmware is available for install now via patch tag. This firmware will also be made available for over-the-air
upgrade via the Alarm.com Dealer portal on June 24. Instructions for installation via patch tag or over-the-air
method can be found below.
It is mandatory that this upgrade be used on any new Qolsys IQ Panel 2 Plus installations, to ensure proper
functionality. Existing installs should be upgraded to the new firmware by patch tag if there is a technician on site,
or remotely via the Alarm.com interactive portal on or after June 24.
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly.
1- Swipe down from the top of the screen and touch “Settings".
2- Touch “Advanced Settings”.
3- Enter a valid installer code (default is 1111).
4- Touch "Upgrade Software".
5 -Touch “Patch Tag” and enter the patch
v3cardfix1
then touch OK.
6- Touch "Upgrade Using Network" (panel must be connected to Wi-Fi). Update will download and install. Note
that the progress bar may pause
¼
of the way through the upgrade, and then jump to the end once the upgrade
is complete. This is expected behavior for this upgrade, and does not signify a problem with the installation of the
upgrade.
7- Once the panel has completed its reboot, it may take up to 20 minutes before the PowerG sensors re-sync
with the panel. During this time, you may experience delayed open/close reports from some sensors. Once the
devices have all checked in, there will be no delay.
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IQ PANEL 2 PLUS - 80.25 PowerG MODEM FIRMWARE - MANDATORY UPDATE TECHNICAL SERVICE BULLETIN
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AirFX Remote Firmware Upgrade Instructions:
Instructions to upgrade remotely can be found in the Alarm.com Knowledge Base at the link below:
https://answers.alarm.com/ADC/Partner/Installation_and_Troubleshooting/Panels/Qolsys_IQ_Panel_2/
Upgrade_the_firmware_on_a_Qolsys_IQ_Panel_2

You can verify that the PowerG radio firmware was updated successfully by following the steps below:
1- Swipe down from the top of the screen and touch “Settings".
2- Touch “Advanced Settings”.
3- Enter a valid installer code (default is 1111).
4- Touch “About”.
5- Touch “PowerG”.
6- Radio Firmware version will display 80.25 to show that the modem has been upgraded
For more information visit:
https://login.qolsys.com/software-downloads/
or email:
techsupport@qolsys.com
IQ PANEL 2 PLUS - 80.25 PowerG MODEM FIRMWARE UPDATE