Technical Advisory Bulletin - PG9303 Failure to Indicate Fault Dated May 2019

Technical Advisory

PG
x303
PowerG
Wireless
Magnetic Door/Window
Contact Magnet Alignment
Date:


May
15
, 2019


Region:


Global

Product:


PG
x
303
PowerG Wireless
Magnetic
Door/Window Contact


Brand:


PowerG

Background

We have discovered a potential issue concerning the use of the
PG
x303
PowerG Wireless
Magnetic Door/Window Contact. If this contact is installed in such a way that the magnet is
pulled away from the reed switch along the long edge of the contact, this may result in up to a

20-
second delay in
communicating the violation to t
he panel, and if the magnet

is restored prior
to communication, it
may result in the detector missing the violation. The issue is dependent
upon how quickly the magnet is removed from the device. If the magnet is removed slowly,
such as on a sliding door, it is more
possible
that the issue can
occur.

Status

We are working on the root cause of this potential issue as well as
corrective plans.

In the interim, please ensure that the PG
x303
PowerG Wireless M
agnetic Door/Window
Contact is
installed so that the magnet moves away from the reed switch on either the X or Z
axis, shown in the images
below.






To
minimize the potential occurrence of the issue, the PGx
303
PowerG Wireless Magnetic
Door/Window Contact
must be installed vertically on a door that slides open horizontally, or
horizontally on a window that slides open vertically.

Affected Part Numbers

PowerG W
ireless Magnetic Door/Window Contact



Part Number

Description

Version

PG9303

PowerG Wireless
Magnetic
Door/Window Contact, 915 MHz

All units shipped to
date potentially affected

PG9303BR

PowerG Wireless Magnetic
Door/Window Contact, Brown,
915 MHz

PG8303

PowerG Wireless M
agnetic
Door/Window Contact, 868
MHz

PG8303BR

PowerG Wireless M
agnetic
Door/Window Contact, Brown, 868
MHz

PG4303

PowerG Wireless Magnetic
Door/Window Contact, 433MHz
Instructions for install base and warehouse stock

Any
PG
x303
PowerG Wireless Magnetic Door/Window Contact installed with the magnet
moving away from the reed switch on the ‘Y’ axis as in the photo above should be re-
positioned so that the magnet moves away from the reed switch on the ‘X’ or ‘Z’ axis in the
photo above.

Please contact us with any questions regarding this Technical Advisory
using the contact
information provided below
.



Contact Information
Order Entry

1-888-
888
-7838

Sales

Contact your local sales rep. or email
info@dsc.com

Technical Support


North America: +1
-
800
-
387
-
3630

Latin America: +1-
416-
645
-8083

or email:

intrusion
-
support@tycoint.com

Product Manager

Paolo Concetti

Paolo.Concetti@jci.com
















Johnson
Controls

5757 N. Green Bay Avenue | P.O. Box 591 Milwaukee, WI 53201 | 441
-
524
-
1200