Telguard TG-1 Express - Install Guide



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Document Transcript

56044703


Installation Guide





TG
-
1 Express



























November
23
, 2015

COMPANY CONFIDENTIAL

For use by TELGUARD
®

customers only.

Distribution to
other parties strictly prohibited.
56044703

ii

© 2015
Telguard

Important Note

The registration form must be completed before leaving for the
job site to install the Telguard product.
There are
t
wo
ways to
register a Telguard unit
:



R
egister online at
www.TelguardOnline.com
,

or



S
ubmit

the
online
registration form at

www.telguard.com
,

Foreword

The Telguard model TG
-
1 Express

(p/n TG1GX004)

cellular
alarm communicator
is
UL Listed for Household Fire systems
and Household Burglary systems. This means that the TG
-
1
Express may be used in Household Burglary systems,
Household Fire systems or combined Household Burglary & Fire
system as the primary communication path.

Technica
l Support

Technical support for all Telguard products is available Monday
through Saturday.

Toll Free: 800
-
229
-
2326
, option
9

Monday
-

Saturday
8am
-

8pm EST


56044703

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© 2015
Telguard

About this Manual

This manual assumes that you have basic security system
installation skills
such as measuring voltages, stripping wire,
properly connecting wires together, connecting wires to
terminals, and checking phone lines. It also assumes that you
have a familiarity with the proper installation and programming
tasks related to various alar
m panels.

The material and instructions covered in this manual have been
carefully checked for accuracy and are presumed to be reliable.
However,
Telguard
assumes no responsibility for inaccuracies
and reserves the right to modify and revise this manual w
ithout
notice.

It is our goal at Tel
guard

to always supply accurate and reliable
documentation. If a discrepancy is found in this documentation,
please mail or fax a photocopy of the corrected material to:

Telguard
Technical S
upport

3225 Cumberland Blvd

Suite
300

Atlanta, GA USA 30339

Fax: 678
-
945
-
1651

Repair and Warranty

If
issues are
experienced with the
Telguard


Cellular Alarm
Transmission System
please contact T
elguard Technical
Support for
troubleshooting
. Repair of this equipment should
only
be referred to
Telguard
.

Telguard

will repair or replace (our option) inoperative units for
up to
two
years

from

date of manufacture. This excludes
damage due to lightning or installer error. Unauthorized
modifications void this warranty.


Not responsible for incidental
or consequential damages.


Liability
is
limited to price of
unit.


This is the exclusive warranty

and no other warranties will
be
honored, whether expressed or implied.

If a Telguard unit needs to be returned for repair, please return
the product to the distributor that the unit was originally
purchased from. If you are unsure of the distributor, please 56044703

iv

© 2015
Telguard

contact
the
Tel
guard

RMA Department at 800
-
229
-
2326 option
1 to provi
de the distributor who sold the unit.

Distributor will
contact
Telguard

to determine if the product is within the
warranty period. Units without a serial number, damaged by
lightning, damaged by vandalism or show
signs of tampering
will not be covered by w
arranty.

Units returned for repair that
are out of the warranty period or do not meet warranty criteria
will be subject to a minimum repair charge.

An RMA must be assigned before returning product
. You may
obtain an RMA via phone at
800
-
229
-
2326 option 1,
or via email
a
t returns@
telguard
.com
.

The
RMA number
assigned
must be on outside of box or
product will not be accepted

for return
.

Future Testing and Limitations on Use

Telguard


is part of an advanced design alarm
-
communication
system. It does not offer guaranteed protection against
burglary and fire. Any alarm communicatio
n system is subject
to compromise or failure.

The Telguard


will not work without power.
Electrically
pow
ered devices will not work if the power supply is off for any
reason, however briefly.

The cellular radio network, needed to transmit alarm signals
from protected premises to a central monitoring station, may
be inoperable or temporarily out of service. C
ellular radio
networks are also subject to compromise by sophisticated
methods of attack.

This equipment, like any other electrical device
,

is subject to
component failure. Although this equipment is designed to be
long lasting, the electrical components
could fail at any time.

Due to these limitations, we recommend that if the automatic
self
-
test feature is not enabled, other arrangements be made
with the user to test the system at least once every three
months. Moreover, arrangements should also be made

for on
-
site inspection/test by a licensed alarm installer at least once
each year.

56044703

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Telguard

Terms and Conditions for Use of
Telguard

Product

These Terms and Conditions are a legal contract between you
and Tel
guard
for the title to and use of the Product. BY
RETA
INING AND USING THE PRODUCT YOU AGREE TO THE
TERMS AND CONDITIONS INCLUDING WARRANTY
DISCLAIMERS, LIMITATIONS OF LIABILITY AND
INDEMNIFICATION PROVISIONS BELOW.
IF YOU DO NOT
AGREE TO THE TERMS AND CONDITIONS, DO NOT USE THE
PRODUCT AND IMMEDIATELY RETURN

THE UNUSED
PRODUCT FOR A COMPLETE REFUND.

You agree to accept
sole responsibility for any misuse of the Product by you; and, in
addition, any negligent or illegal act or omission of your or your
agents, contractors, servants, employees, or other users of

the
Product so long as the Product was obtained from you, in the
use and operation of the Product.

INDEMNIFICATION OF
TELGUARD

YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS
TELGUARD

FOR ANY OF THE COST, INCLUDING
REASONABLE ATTORNEYS’ FEES, AND FROM CLAIMS
ARISING OUT OF YOU, YOUR CLIENTS’ OR OTHER THIRD
PARTIES’ USE OR OPERATION OF THE PRODUCT: (i) FOR
MISUSE OR IN A MANNER NOT CONTEMPLATED BY YOU AND
TELGUARD

OR INCONSISTENT WITH T
HE PROVISIONS OF
THIS MANUAL; (ii) IN AN ILLEGAL MANNER OR AGAINST
PUBLIC POLICY; (iii) IN A MANNER SPECIFICALLY
UNAUTHORIZED IN THIS MANUAL; (iv) IN A MANNER
HARMFUL OR DANGEROUS TO THIRD PARTIES; (v) FROM
CLAIMS BY ANYONE RESPECTING PROBLEMS, ERRORS OR
M
ISTAKES OF THE PRODUCT; OR (vi) COMBINATION OF THE
PRODUCT WITH MATERIAL, MODIFICATION OF THE
PRODUCT OR USE OF THE PRODUCT IN AN ENVIRONMENT
NOT PROVIDED, OR PERMITTED, BY
TELGUARD

IN WRITING.
THE PARTIES SHALL GIVE EACH OTHER PROMPT NOTICE OF
ANY SUCH C
OST OR CLAIMS AND COOPERATE, EACH WITH
THE OTHER, TO EFFECTUATE THIS INDEMNIFICATION,
DEFENSE AND HOLD HARMLESS.
56044703

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© 2015
Telguard

WARRANTY

and

LIMITATIONS

TELGUARD

WILL REPAIR OR REPLACE (OUR OPTION)
INOPERATIVE UNITS FOR UP TO
TWO YEARS

FROM DATE OF
MANUFACTURE. EXCLUDES

DAMAGE DUE TO LIGHTNING OR
INSTALLER ERROR AS WELL AS UNITS THAT INCORPORATE
MATERIAL, OR USED IN A MANNER OR ENVIRONMENT, NOT
SPECIFICALLY AUTHORIZED IN THIS MANUAL.
UNAUTHORIZED MODIFICATIONS VOID THIS WARRANTY.
NOT RESPONSIBLE FOR INCIDENTAL OR CONSE
QUENTIAL
DAMAGES. LIABILITY LIMITED TO PRICE OF UNIT. THIS IS
THE EXCLUSIVE WARRANTY, IN LIEU OF ALL OTHER
WARRANTIES INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY, TITLE, DELIVERY, INFRINGEMENT OR
FITNESS FOR A PARTICULAR PURPOSE AND NO OTHER
WARRANTI
ES WILL BE HONORED, WHETHER EXPRESSED OR
IMPLIED.


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Telguard

Table

of Contents


Important Note

ii

Foreword

ii

Table of Contents

vii

General Description and Operation

1

Visual Tour

3

TG
-
1 Express


First Look

3

Features

5

Operating Mode

5

Panel
-
Supplied Power

5

Single Line Interface Cable (SLIC)

5

Multiple Alarm Format Support

6

Complete Supervision of Communication Path

6

Telguard Automatic Self
-
test Report

8

Telguard Remote Query Capability

9

Programmable Supervisory Trip Output (STC) Relays

9

Diagnostic and Status LEDs

10

Co
mplete Factory Reset Option

11

UL Listings

11

Getting Ready

12
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Telguard

Dealer Account

Establishment

12

Subscriber Account Registration

12

Pre
-
Installation Checklist

13

Installation

14

Summary

14

Step 1: Register the Telguard Unit for Service

14

Step 2: Locate Unit and Measure Signal Strength (RSSI)

15

Step 3: Activate &
Transmit Alarms

18

Step 4: Connect the Supervisory Trip Outputs

21

Step 5: Connect and Test the Trip Input (optional)

22

Step 6: Complete the Telguard Unit Installation

24

Appendix 1


Connection Guide

25

Appendix 2


Troubleshooting Guide

28

Appendix 3


Detailed Specifications

31

Dialer to Interface Electronics

31

Digital Cellular Radio

31

Power Consumption

32

Appendix 4


Parts List

33

56044703

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Telguard

General Description and Operation

The Telguard


TG
-
1

Express is a digital cellular radio alarm
transmission device used to provide a primary transmission
path (cellular) for Household alarm panels. When transmitting
an alarm signal,
the
Telguard

unit

obtains its data from the
alarm panel by way of a telephone interface. The Telguard will
obtain all alarm signal information including monitoring station
phone number, account number and all zones for every alarm
transmission.
T
he Telguard handshakes wit
h the alarm panel
and causes it to transmit the alarm data.

Telguard encodes the
alarm data and transmits

it

to the
Telguard

Communication
Center

over the cellular network
. The
Telguard

Communication Center performs a function similar to a central
statio
n receiver and issues the transmission acknowledgement
when the last message in the transmission is received. After
decoding and reformatting, the alarm signal is routed over the
telco line (Public Switched Telephone Network
-

PSTN)

or via
the Internet (IP
)

to the appropriate alarm company central
station for action.

In a typical alarm installation, Telguard Digital TG
-
1 Express

is
installed in the same area as the host alarm system and is
connected directly to the host alarm panel via the Telguard’s
RJ
-
45

jack in the normal fashion.
Two
programmable

System
Trouble Condition (STC) relay
s

are
available for connection to
the host control/communicator's trip zone input terminals in
order to provide Telguard trouble signal
s

to the alarm panel.
Additionally, a
utomatic self
-
test and
remote query

signals are
transmitted exclusively over the cellular network to the
Telguard

Communication Center.

The
TG
-
1 Express receives
operating power form the host alarm panel
, and a
ll cellular
monitoring and supervisory functio
ns are built in. No extra
modules are required.

The UL Listed equipment at the
Telguard

Communication
Center (TCC) plays a key role in the operation of every
Telguard. All Telguard units are required to use the
Communication Center because of the alarm
panel alarm signal
format encoding and decoding requirements used in packet
-
data transmissions over the digital cellular network. The 56044703

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© 2015
Telguard

Communication Center also manages the real
-
time databases
for cellular service and a complete history of every Telguard
u
nit’s operating conditions. These conditions include
programming setup information, alarm transmission
information, supervisory trouble information, status
information, and automatic self
-
test information.


56044703

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© 2015
Telguard

Visual Tour

TG
-
1 Express



First Look



56044703

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© 2015
Telguard

Inside the TG
-
1 Express




56044703

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© 2015
Telguard

Features

This section summarizes the key features of the Telguard TG
-
1
Express.

Operating Mode

The Telguard Digital TG
-
1 Express

is a digital cellular
transmission device that is installed at the protected premises
to
provide primary alarm transmission integrity for household
burglary and fire systems.

Panel
-
Supplied Power

The Telguard TG
-
1 Express has an extremely low power profile,
and as such can usually be powered from the panel to which it
is connected. At
30
m
A
(
average

consumption WHILE IDLE
)
,

the
power required by the TG
-
1 Express

is
about the same

as
w
hat
is
used by many keypads.

Simply connect the Auxiliary power output from any voltage
compatible (
6
V to 1
6
V) panel to the DC input on the TG
-
1Express.
Using the panel to provide power for the TG
-
1
Express allows for a simpler installation, and eliminate
s

the
need for additional A/C outlets.

The installer shall verify that the control unit's alarm current is
not exceeded when a bell and the TG
-
1 Express a
re
simultaneously connected.

For panels with very limited power
capabilities, a Telguard TG
-
1 or TG
-
4 communicator should be
used
, both of which utilize a battery backed
-
up A/C power

source
, separate from the panel.

Single Line Interface Cable

(SLIC)

To
further simplify installation, the TG
-
1 Express can be
connected to the panel power using pins 2 and 7

of the RJ
-
45
connector

for
Ground
and
Power
respectively. This allows the
installer to connect both the communication path as well as
the power to the al
arm panel using a single cable.
56044703

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Telguard

Multiple Alarm Format Support

The default program setting of the
Telguard TG
-
1 Express is for
Auto Detection
of the

panel alarm format.
The
Auto Format
Detect feature allows the Telguard to adapt to receive any
listed form
at on every alarm transmission. If the alarm format
is changed for whatever reason, the Telguard will sense the
new format and accept the alarm signal.

In order for the host alarm panel to be compatible with the
Telguard, the panel must be programmed to t
ransmit alarm
messages to the central station using one of the following non
-
extended formats:



Pulse Formats:

o

3+1 pulse; 10pps, Double Round, 1400Hz ack

o

3+1 pulse; 20pps, Double Round, 2300Hz ack

o

3+1 pulse; 40pps, Double Round, 2300Hz ack

o

4+2 pulse; 10pps,

Double Round, 1400Hz ack

o

4+2 pulse; 20pps, Double Round, 2300Hz ack

o

4+2 pulse; 40pps, Double Round, 2300Hz ack



Contact ID



Modem IIe
/
IIIa
2
/
IV



SIA2 (SIA
-
DC
-
03 level 2 release at 300 baud)



DMP



Hexadecimal account numbers can be used with 3+1 or
4+2
formats, as well as

Contact ID
(4 or 10 digits)
and
Modem IIe or IIIa
2

(
4 digits).

Complete Supervision of Communication Path

The Telguard TG
-
1 Express continuously supervises the
(cellular) communication path. If the cellular communications
path
becomes inoperative, the TG
-
1 Express generates a relay
trip output that can be connected to a zone input of the host
alarm panel and/or used to activate remote annunciation
devices.

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Telguard

No Service Condition (NSC)

The Telguard
TG
-
1 Express
declares a no servi
ce condition
(NSC) when 1 of the following occurs.

-

The Telguard
TG
-
1 Express
is unable to register with the
cellular network.

-

The Telguard
TG
-
1 Express
has registered with the cellular
network and the measured “receive” cellular radio signal
strength a
t the protected premises drops to
-
114 dBm or less.

NSC is programmable to trip the supervisory relay output (STC
relay) after a
variable period of time
.


The STC LED will flash 4
times immediately after losing cellular. NSC restoral occurs
immediately aft
er cellular service has been acquired.


Radio Failure Condition (RFC)


Radio communications failure condition (RFC) is declared
when
the
Telguard
TG
-
1 Express
is unable to transmit over the
cellular network even with acceptable signal strength. RFC is
indi
cated by the STC LED flashing 5 times.

RFC is cleared
when
communication with the TCC is restored
.

Panel Presence Failure Condition (PPFC)


Panel presence failure condition (PPFC) is declared when
the
Telguard
TG
-
1 Express
is unable to detect the presence
of the
host alarm panel. PPFC is indicated by the STC LED flashing 7
times.

PPFC is restored immediately after the connection to
the panel is restored

and maintained for the delay period.


Dial Tone Failure (DTF)

The Telguard TG
-
1 Express provides a voltag
e supply and
other signaling to the panel similar to a telephone central
office. A Dial Tone Failure (DTF) is declared when unable to
provide proper telephone signaling to the panel
. The STC LED
will flash 6 times and the STC relay will trip. This condition
require
s

contacting
Technica
l Support

for resolution.
56044703

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Telguard

Catastrophic Failure (CF)

Catastrophic Failure (CF) is any condition that causes the
Telguard

TG
-
1 Express

to stop functioning at all levels
, most

commonly because of power failure. The STC trip output is
activated and visible ind
ication is loss of all LED activity.
If
power is connected properly to the unit

when a CF occurs
,
please contact Telguard Technical Support for resolution.

HomeControl Flex

The feature comes as an added service that provides the
flexibility of remote
arming/disarming of the panel and end
-
user notification of events.

The HomeControl Flex service can work in conjunction with
any single
-
partition security system provided the alarm panel
and Telguard are wired properly and that the panel can be
programmed
with the following:



Alarm reporting format must be programmed to
Contact ID.



A programmable output must be configured to switch
to ground when the system is armed.



An available zone must be programmed as a
Momentary Keyswitch, so that a temporary short
will
cause the panel to switch states (from Armed to
Disarmed and vice
-
versa).



Opening and Closing reports must be enabled to
report at all times.

For more detailed installation and programming instructions
refer to the HomeControl Flex Installation Guide
found on
http://www.telguard.com/flex

under Product Resources.

Telguard Automatic Self
-
test Report

The Telguard automatic self
-
test signal is programmed to
daily, weekly or monthly schedule as prescribed by cont
ract.
The central station receives the automatic self
-
test report in 56044703

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© 2015
Telguard

the same format that the alarm panel normally uses for
communication over the
Telco
line.
The self
-
test code and
testing frequency are set during registration, and can
accommodate any code the Central Station expects. The TCC
captures all current and historical data pertaining to the
operation of the Telguard
TG
-
1 Express
when it processes the
automatic self
-
test signal.
This data contains current
operational status (C.O.S.) of the Telguard
TG
-
1 Express
such
as "All OK",
current trip input status,
or any combination of the

system trouble conditions
, as

well as the current signal
strength. In a
ddition, the data also contains historical data for
supervisory events that occurred since the last self
-
test signal
was transmitted. This data includes the number of
occurrences of communications failure conditions and no
cellular service conditions. Thi
s additional information is
available by contacting
Telguard

Technical Support or by
visiting
www.TelguardOnline.com

(dealer log
-
in credentials
required)
.

Telguard Remote Query Capability

Although Telguard has
the capability for a daily, weekly, or
monthly automatic self
-
test, a separate feature is provided for
determining the current operational status of every Telguard.
This feature is called Remote Query and is used to provide
real
-
time operational status fo
r Telguard on
-
demand. It is
useful in resolving STC events that are reported by the alarm
panel to the central station. Authorized personnel can initiate
the Remote Query at any time by calling Customer Service or
by
visiting
www.TelguardOnline.com
. The Remote Query
causes Telguard to upload current operational status data and
historical data, just as the automatic self
-
test described above,
except that the query signal is controlled by the one who
initiates
it. The query signal is held in the Telguard database at
the Communication Center for review and is not forwarded on
to the central station.

Programmable Supervisory Trip Output (STC) Relay
s

The Telguard
TG
-
1 Express has
two
supervisory relay trip
output
s

(STC
1 normally open and STC2 normally closed
) and 56044703

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© 2015
Telguard

both are
energized in a powered
-
up state when no system
troubles exist. It enables a supervisory trouble code to be
transmitted to the central station when connected to an alarm
panel’s 24
-
hour instant i
nput zone. The STC relay
s are
programmable

to meet virtually any installation requirement.

The following supervisory features or combination of features
are programmable to trip the STC relay in order to meet a
variety of installation requirements:



Tr
ips on no service condition (NSC).



Trips on radio communication failure condition (RFC).



Trips on low power failure (LPF).



Trips on dial tone failure (DTF).

The following system trouble features are embedded in the
Telguard for tripping the STC relay and c
annot be changed:



Tripped when unit is not activated at the
Telguard

Communications Center (TCC)



Trips on c
atastrophic failure

(CF) if all power is lost.



Trips on
transmit
-
disable command

from the
Communication Center. This radio command disables
only the

Telguard transmitter and would be used, for
example, to shut down the Telguard due to a runaway
panel
dialer.

Diagnostic and Status LEDs

Eight
LEDs are provided as a useful aid during installation and
give installers
an immediate visual indication of system status.
The LEDs serve as indicators for activation, system trouble
conditions, and communication indicators. They also can be
used to provide a signal strength indication, similar to the
signal strength bars on a c
ellular phone. See the installation
section for details.
56044703

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Telguard

Complete Factory Reset Option

A special function within the
Telguard
TG
-
1

Express allows you
to perform a complete Factory Reset on the unit. This reset
will ch
ange all unit settings back to a defaulted configuration.

To begin the factory reset, wait for the unit to initialize and
hold down the RSSI button for 15 seconds. After 15 seconds,
the LEDs will begin to sequentially turn on and off in a
cascading patter
n. This is your indication that the factory reset
is taking place. After the reset has concluded, the LEDs will go
back to normal status.

UL Listings

Model TG
-
1 Express meets the requirements for all Household
Burglary, Household Fire, and Combined Household
Burglary/Fire installations.

It has a plastic enclosure and dipole
antenna. TG
-
1 Express

is UL Listed for the following:



UL Household Burglary

(UL 1023)



UL Household Fire

(UL 985)



ULC Canadian Household Fire (S545)



ULC Canadian Household Burglary (C1023)


56044703

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Telguard

Getting Ready

The Telguard

TG
-
1 Express
can only be activated when all the
necessary accounting information has been entered into the
customer database located at the
Telguard

Communication
Center. The database includes information about the customer
account, unit location, and system test plan information.

Dealer Account Establishment

Prior to registration of any Telguard unit, a Dealer Account
must be established. Once the
Dealer Account has been
submitted
and
approved by
Telguard
,

a

Tel
guard online
service registration form may be submitted. Establish your
Dealer Account by completing the
Online
Telguard

Cellular
Service Dealer Account Application
at
www.TelguardOnline.com
.

Once the application has been
completed you will receive an acknowledgment within 1
business day or sooner. This is a one
-
time event; the
acknowledgment from the
Telguard

Customer
Service will
include a Deale
r Account Number that will be used for all
Telguard registrations.


Subscriber Account Registration

A completed Registration Form is required by
Telguard

to
register the Telguard unit prior to leaving for the job site.
Service registration of the Telgu
ard can be accomplished:



Online
-

Complete the Registration Form online at
www.TelguardOnline.com




Email
-

Send the Electronic Registration Form at
www.telguard.com

S
ervice registration
is available

24/7
using TelguardOnline.
Email
requests
take
30 minutes
after
receipt of the
registration form

during Telguard business hours
.

The
subscriber record will be created and the Telguard device 56044703

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© 2015
Telguard

will be ready for activation.
Activation occurs
automatically upon transmission of the first alarm signal.

Pre
-
Installation Checklist

Before attempting to connect
the
Telguard
TG
-
1 Express
to the
host alarm panel, please note the following:

Be sure you have all the proper parts before you go to the job
site. The following items are shipped with each Telguard unit:



Basic
Telguard
TG
-
1 Express

unit
, with antenna
.




Telguard
TG
-
1 Express Quick Install Guide

You must also have c
e
rtain installation test tools:



A standard telephone or lineman's butt
-
set is required
at the job site for
testing
the unit.



Screws and a screwdriver will be required to attach the
unit and antenna to the wall.



In order to connect the STC
relay output
s

to the alarm
panel, stranded electrical wire will be required. The
terminal strips can accommodate solid or stranded
wire sizes from 14 to 22 gauge.



A standard RJ31X
-
to
-
spaded leads cable will be
required to connect the
Telguard
TG
-
1 Express
to the
panel. These are usually supplied with the alarm panel.

N
ote:

Your unit may be subject to airtime charges for
unintended use.
Telguard

Cellular Service offers several cellular
service rate plans.


56044703

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Telguard

Installation

Summary

There are six steps in instal
ling Telguard properly. IF YOU DO
NOT PROCEED IN THE ORDER AND MANNER PRESCRIBED,
YOU MAY NOT COMPLETE THE INSTALLATION IN THE TIME
ALLOCATED. These six steps are summarized below and then
explained in detail in the remainder of this manual.

1.

Register for

Telguard service

2.

Locate Unit and measure signal strength

3.

Activate

and transmit alarm panel alarms

4.

Connect supervisory trip outputs

5.

Connect trip input (optional)

6.

Complete installation

This six
-
step installation approach provides the alarm installer
with th
e easiest and fastest method of properly installing
your
Telguard

TG
-
1 Express
. Please follow the instructions carefully
and if you should need assistance or have any questions, call
Tel
guard

TECHNICAL
SUPPORT
at 1
-
800
-
229
-
2326
option

9.

Step 1: Register
the Telguard Unit for Service

The registration form must be completed before leaving for
the job site to install the Telguard product. The registration
form may be completed by:



Online

Web Portal



www.telguar
donline.com




Online Form


www.telguard.com

Service registration requests
are
available

24/7 using
TelguardOnline.
Email
form submissions

take 30 minutes
after receipt of the registration form during Telguard
busine
ss hours.
56044703

15

© 2015
Telguard

Step 2: Locate Unit and Measure Signal Strength (RSSI)

Locate Unit

Pick a spot next to the alarm panel where you think the
Telguard

TG
-
1 Express

will be mounted and place the unit
down temporarily in that spot. Do not mount it permanently
now, since it may need to be moved to receive a better cellular
radio signal or a remote high
-
gain antenna may be necessary.

Note that for a UL compliant instal
lation, the Telguard TG
-
1
Express

must be mounted in the same room as, and not more
than 20ft from the alarm panel.

Connect DC Power


Before connecting the power cables to the alarm panel, make
sure that the panel’s power source and battery are
disconnecte
d.

To connect power to the
Telguard
TG
-
1 Express using terminal
block:

1.

Connect the leads to the GND
(
DC
-
)
and
DC

(
DC
+)
terminals of the alarm panel. The specific terminals
used on the panel will depend on the panel make and
model.

2.

Connect the
other
end of the

leads to the GND and
DC

terminals on the
Telguard
TG
-
1 Express

respectively
.

3.

Reconnect the alarm panel’s power supply, and ensure
that the PWR
light (
LED 8) on the
unit
is illuminated.

To connect power to the
Telguard
TG
-
1 Express using the
SLIC

connection:

1.

Using a standard RJ
-
31X to spaded lead cable, connect
the orange
(pin 2)
and blue
(pin 7)
leads to the GND
and PWR terminals of the alarm panel

respectively
.

2.

Connect the remaining leads to the Telco terminals in
the alarm panel, per t
he panel’s instruction.
56044703

16

© 2015
Telguard

3.

Connect the other end of the cable to the RJ
-
45 jack
on the
Telguard
TG
-
1 Express.

4.

Reconnect the alarm panel’s power supply, and ensure
that the PWR indicator (LED 8) on the Telguard TG
-
1
Express is illuminated.


Recommended Wire Size

Length Not to Exceed



18 ga



20
ft.



16 ga



40
ft.



14 ga



60
ft.

Connect Antenna and Temporarily Place Unit

The Telguard
unit
is supplied with an antenna. In most cases
the antenna may be mounted directly to the Telguard

unit
. If a
stronger radio signal is required, the antenna must be moved
to a better signal location

using a
Telguard

antenna cable and
bracket
accessory (sold separately)
.

The performance of the
Telguard antenna may be affected by the wall material and
materials contained within the wall chosen for mounting.
These effects may not be clearly identified by RSSI monitoring
alone. The wall
materials may have a more pronounced effect
on the antenna

s transmit band performance.

When selecting a mounting location, do not mount this unit in
an area where the general public could reasonably be within
20cm (8 inches) of the antenna.

Note 1:

Opti
mum RF performance can usually be found at the
highest point within a building with the fewest number of walls
between the Telguard

unit’
s antenna and the outside of the
premises.

Note 2
: To avoid interference with other electronic devices
operating in the

area, avoid mounting the Telguard

unit
’s
antenna near other electronic devices.

Note 3
: The Telguard TG
-
1 Express

with supplied antenna is
designed for indoor installations
ONLY
.

These considerations should be coupled with the best RSSI
indication obtain
able. Care should be taken to ensure that a 56044703

17

© 2015
Telguard

large metal object such as a refrigerator or a metal cabinet is
not located on the opposite side of the wall.

If moving the Telguard

unit

to a different location is not
practical, then you may need a cable and
a
ccessories
(sold
separately)
to
remote the antenna in order to receive adequate
radio signal strength. Pick a high, visually secure spot using
the guidelines below.

Tips for Improved Radio Signal Reception



The higher the antenna the better. So, start in the
drop ceiling above the unit and proceed up from there,
to the roof if necessary.



Remember, the antenna should be as inconspicuous as
possible for greatest visual security.



Try to keep the antenna
away from sources of RF
interference, including pumps, compressors, ovens,
etc., or where metal objects can shield it or otherwise
block the cellular radio RF signal.



Place the antenna perpendicular to the ground, either
right side up or upside down. Do n
ot mount the
antenna horizontally.



Always use an antenna mounting bracket. Do not
mount the antenna such that it is in contact with
another object, as this may interfere with cellular
reception and transmission.

Measure Received Signal Strength (RSSI)

for Best
Antenna Placement

Measure the received signal strength by pressing
and releasing
the RSSI button. This switches the LEDs to
display
signal
strength
(RSSI M
ode
)
.
S
lowly move the unit or remote antenna
to achieve maximum si
gnal strength. Pick the place where the
most LEDs
(up to four)
are lighted.

56044703

18

© 2015
Telguard

RSSI
Value

Illuminated LEDs

Signal Level

N
SC

LED 5 = flash, LED 4
-
2 = off

n/a

1

LED 5 = on, LED 4
-
2 = off



-
111 dBm



LED 5 = on, LED 4 = flash

LED 3
-
2 = off



-
110 dBm

2

LED 5
-
4 = on, LED 3
-
2 = off



-
100 dBm



LED 5
-
4 = on,

LED 3 = flash

LED 2 = off



-
90 dBm
(Minimum signal
strength required)

3

LED 5
-
3 = on, LED 2 = off



-
80 dBm



LED 5
-
3 = on,

LED 2 = flash



-
70 dBm

4

LED 5
-
2 = on



-
60 dBm

LED

Function Table



View RSSI Mode (RSSI button)

If you cannot obtain a signal strength reading of 2½ (TWO
LEDS ON SOLID AND THE THIRD LED FLASH
ING
), you will
probably need to move the unit and/or remote antenna higher,
or switc
h to a special antenna as described below.

Antenna Options

Antenna problems are unlikely unless the premises are located
in a fringe network coverage
area, in a building below ground
level, or in a metal structure. If you require a higher gain
antenna or a longer cable assembly please contact your
Telguard

Sales Representative at
800
-
229
-
2326
, option 5.

Telguard

offers a variety of high quality low los
s antenna
cables as well as high gain antennas.

Step 3: Activate & Transmit Alarms

The Telguard unit will confirm
activation
with the
Telguard

Communication Center if the registration form was submitted
prior to installation. During the processing of the

first alarm
signal over the cellular network the Telguard will transmit all of
the parameters from the Telguard along with the information 56044703

19

© 2015
Telguard

(central station number and account code) from the alarm
panel. Once this information is received, the
TCC

will tran
smit a
message back to the Telguard
unit
indicating
successful
activation
.
Upon successful activation
the LED’S on the
Telguard
unit will begin operating in normal mode; LED #1 will
be on solid.

The first alarm is to confirm registration and
to
activate th
e
Telguard unit. The first alarm will NOT be transmitted to the
central station.

Special LED Indications
during

A
ctivation

If the Telguard
unit
fails the activation process,
the following
indications will be displayed on the

LEDs.



If LED 1 and LED 4 are flashing, the Telguard
unit
has
failed activation. The serial number is not in the
database at the TCC. Clear the fault (see note below)
and call Telguard Technical Support to verify proper
registration before resending an alarm sig
nal.



If LEDs 1
-
5 are flashing, there is an activation error.
The activation message was NOT received at the TCC.
Clear the fault (see note below) and retry transmitting
an alarm signal. If Telguard fails a second time to
activate, check signal strength.
If signal strength is OK,
then call Telguard Technical Support for further
assistance.

Note: In order to clear the faults listed above, the RSSI button
must be pressed twice. After the issue has been resolved and
the unit cleared,
STEPS 3 AND 4 MUST BE REP
EATED

OR THE
TELGUARD

UNIT

WILL
NOT

TRANSMIT ANY SIGNALS.

Illuminated LEDs

Indication

LED 1 & 4 flashing

Failed Activation


Call Technical
Support

All
LED
s

flashing

Activation
Error



Signal Too Weak

LED 1 O
n

Activation Successful

System Status
LEDs Table
56044703

20

© 2015
Telguard

Status LED #2

Indication

1 FLASH

STC


Low Power Failure

2 FLASH

N/A

3 FLASH

N/A

4 FLASH

NSC


No Service

5 FLASH

RFC


Radio Failure

6 FLASH

DTF


Dial

Tone Failure

7 FLASH

PPF


Panel Presence Failure

System Trouble Condition, STC (LED

#2) Table




If no LEDs besides the
STC

LED are lit or flashing, it
may indicate insufficient power supplied from the
alarm panel. Press and release the RSSI button to
change the LEDs to RSSI mode. If still no LEDs are lit,
then check the voltage being supplied to the Telguard
unit
and ensure th
at it is above 6
V.

Connect
A
larm
P
anel to
Telguard Unit

If the alarm panel and the
Telguard
TG
-
1 Express

were not
already connected in Step 2, plug the modular jack of the
alarm panel to the RJ
-
45 jack on the Telguard

unit
.

Verify Alarm
Signal Transmissions over Cellular


Trip several alarms on the alarm panel and verify that the
central station received them by calling the central station
operator. Use a lineman's butt
-
set in
MONITOR MODE

and
connected to Telguard

unit’
s "T" and "R" t
est pins to "listen" to
communications between the alarm panel and Telguard.

After
the panel has finished communicating with the Telguard unit
,
LED

#4 will come on solid while waiting for an
acknowledgement from the Tel
guard

Communication
center.

If you are having problems getting reliable alarm signal
transmissions,
additional adjustments may be necessary.



Recheck signal strength. You need RSSI = 2 ½ (TWO
LEDS ON SOLID AND THE THIRD LED FLASHING) for 56044703

21

© 2015
Telguard

adequate signal strength. Also, che
ck antenna
connector and make sure it is seated correctly.



If problems persist, call Telguard Technical Support for
troubleshooting at 1
-
800
-
229
-
2326, option 9.

Step 4: Connect
the
Supervisory Trip
Output
s

Connect and test the supervisory trip outputs to the alarm
panel.

Activation of a local alarm or strobe light may be desirable
when a trip is declared. The STC trip output
s

can be used
directly to activate a local signaling device, provided that the
trip

output is not needed to trip the host

c
ontrol/communicator at the same time.

Decide on a STC Trip Output Strategy


The Telguard
TG
-
1 Express
provides the host alarm panel with
two
supervisory trip output
s

for reporting a Telguard system
trouble code to the central station. The supervisory trip
outputs are programmable via
Telguard
Online

to suit various
installation requirements. The programming options for these
supervisory trip outputs can be any combination of the
following:



Always Off:

Disables all relay supervisory functions.



NSC:

Trips
after a
configurable
length of time

(default
is 60 seconds)
on no service condition.
Restoral of
this condition occurs when a measurable signal
strength greater than

114 dBm

is obtained.



RFC:
Trips on radio failure to communicate with the
Telguard

Communication Center



DTF:

Trips on an int
ernal failure in the dial tone
circuitry within the
Telguard
TG
-
1

Express



LPF:

Low power failure

is detected immediately upon
input power dropping below 5.1VDC. After a
configurable delay the STC trip output will be
activated
.

The STC trip output restores
60 seconds
after
DC power returns to normal (


5.1 VDC).
56044703

22

© 2015
Telguard

Reprogram Alarm Panel to Send Proper Code

If necessary, reprogram the alarm panel
to send
the
proper
alarm code when tripped by the Telguard

unit
’s supervisory
output
s
. Program zone restoral
s

as desired.

Check Proper Operation of Telguard Supervisory
Output

Check for proper operation of each programmed supervisory
output by causing it to trip the alarm panel and be sure the
proper LED illuminates and that the proper trouble code is
reported to

the central station. Skip the testing of any
supervisory functions that have not been enabled. Note that
the yellow MODE LED #3 starts to flash when the alarm panel
goes off
-
hook to report the alarm signal over cellular
, however,
an alarm/event will onl
y be transmitted if the STC is being
monitored by an available zone in the panel.




No Service Condition (NSC):

Disconnect the antenna
from the Telguard. Check to see that the STC LED #2
flashes 4 times in
the programmed period of time
(default is 60 seco
nds)

indicating loss of RF signal
strength. Reconnect the antenna and check to see
that the STC LED #2 goes off
after a period of time,

indicating RF signal strength
restored
.


Note:

The Received Signal Strength (RSSI) must be
less than
-
114 dBm in orde
r to cause a NSC condition.
If the Telguard is located in a high signal strength area
(close to a cellular tower), it is possible for the signal
strength to be greater than
-
114 dBm even with the
antenna disconnected.

Step 5: Connect and
Test
the
Trip In
put
(optional)

In addition to the interface to the alarm panel, a single trip
input may be connected to the terminal block of the
Telguard
TG
-
1 Express. When the input is tripped, a supervisory
message is sent to the central station via the Telguard 56044703

23

© 2015
Telguard

Communication
Center. This allows an external relay, separate
from the alarm panel, to be connected to the Telguard unit in
order to provide independent sensor input for other functions,
such as tamper detection.

The trip input is connected to the external

relay by wiring one
side of the external relay to the TRIP IN terminal, and the other
side to either the GND terminal or to the chassis ground on the
Telguard
TG
-
1 Express

circuit board.

Note that trip inputs are normally wired such that there is a
2.2k


resistor in parallel with the external relay, so that a
tamper condition (i.e. a cut wire) can be detected.

When the trip input functionality is being used,
closing
the trip
contact will cause the Telguard
unit
to send a message to the
Telguard
Communicati
on
Center, which in turn will cause the
T
elguard Communication Center
to send a message to the
central station. If the Telguard unit is configured to report
restorals, the contact
opening
will also be reported.


UL Note: Trip input is not evaluated when co
nnected to
Burglary Zones on the panel. For UL installations, burglary
zones shall not be connected to the Trip Input.

The message that is sent from the
Telguard Communication
Center
to the central station is configurable
from
Telguard
Online, or by a Tel
guard Customer Service Representative. The
Telguard
TG
-
1 Express

will automatically be configured with a
unit template that allows configuration of the trip input
feature, including the message that is sent to the central
station. There is a default event
configured for each alarm
format

allowing

a default notification
to
be sent to the central
station.

Swinger Function

The swinger function is designed to reduce the incidence of
excessive messaging and alarms due to faulty equipment or
installation. If enab
led, the swinger function will discontinue 56044703

24

© 2015
Telguard

sending trip input messages to the
Telguard Communication
Center
once ten trip events are detected within a 10 minute
period. The Telguard
unit
will resume sending trip input
messages to the
Telguard Communication

Center
after a ten
minute period without trip events.

Step 6: Complete the Telguard
Unit
Installation

The last step is to permanently mount the Telguard

unit
.

1.

Attach earth ground to the grounding screw located
on lower left
-
hand corner of printed circuit

board
assembly and permanently mount the Telguard
enclosure.

2.

Install
the
mounting screws (not supplied).

The
“keyhole” mounting holes on the back of the
Telguard
TG
-
1 Express are 2.5” apart, center
-
to
-
center.

3.

Slide the enclosure onto th
ese screws.


56044703

25

© 2015
Telguard

Appen
dix 1


Connection Guide

Wiring Diagram



Pin

Description

STC2

Connect
to 24
-
Hour
N.C.
Zone on panel

for supervision.

STC1

Connect
to 24
-
Hour N.O. Zone on panel for supervision

TRIPIN

Connect to external relay/sensor or to the panel for Home
Control Flex.

DC

Connect to panel auxiliary power.

GND

Connect to panel auxiliary ground.

Note: When HomeControl Flex is enabled on the TG
-
1 Express, STC
2

is
repurposed for keyswitch

arming.




56044703

26

© 2015
Telguard

Attaching the RJ
-
45 Cable

The RJ
-
45 cable to the panel can be attached to the
Telguard
TG
-
1 Express
either with the enclosure open or closed. Note that, as with other Telguard
products, the RJ
-
45 cable to the panel

as well as all other wiring

should be
routed through the rear cable opening

to allow the plastic lid of the
Telguard
TG
-
1 Express to be closed properly
.



RJ
-
45 Pin Assignments

Pin

Wire Color

Assignment

1

White/Gray

R1

2

Orange

TG
-
1
Express
GND
(when using SLIC)

3

Black

STC
2

4

Red

R (Ring)

5

Green

T (Tip)

6

Yellow

STC
2

7

Blue

TG
-
1

Express

Power
(when using SLIC)

8

Brown

T1
56044703

27

© 2015
Telguard

Main Terminal Strip Pin Assignments

Terminal Strip
Pin

Definition

Connects
To

Function

1 STC
2


2 STC
2

Supervisory
Relay Trip
output for
programmable
trouble
conditions.
Normally Closed

24
-
hour trip
zone input
on host
alarm panel.

Enables
transmission of
programmed
supervisory trouble
code (see diagram
or installation
section)

3 STC
1


4 STC
1

Supervisory
Relay Trip
output for
programmable
trouble
conditions.
Normally Open

24
-
hour trip
zone input
on host
alarm panel.

Enables
transmission of
programmed
supervisory trouble
code (see diagram
or installation
section)

5

TRIP IN


Trip input

External
trip
input

Allows an external
relay to trigger an
alarm signal

6

GND


7

PWR

DC power input

Auxiliary
power and
ground of
alarm panel

Provides primary
power to TG
-
1
Express


Compatible Alarm Panels

The
Telguard
TG
-
1 Express

is compatible with all
popular alarm panels and
many specialized panels as well. For a complete listing of panels for which
the

Telguard

TG
-
1 Express

is UL cross
-
listed, please consult the
Telguard
TG
-
1 Express technical specifications
available
at
www.telguard.com
.


56044703

28

© 2015
Telguard

Appendix 2


Troubleshooting Guide

This section provides a summary of all LED indications and their meanings,
as well as the expected behavior of the
Telguard
TG
-
1 Express under
various exception conditions.

LED Indicator Gui
de


Normal Operating Mode


LED Symbol

Color

Showing

Indication

LED #1

Activation

Green

Solid On

Unit is activated at the message
center and enabled

Off

Unit not activated at the
message center
(and disabled)

Flashing

Unit is disabled

/ Activation
failed

LED #2

STC

(
System
Trouble
Condition
)

Red

Off

ALL OK

1 Flash

STC



Low Power

Failure

2, 3 Flashes

N/A

4 Flashes

STC



N
o Service


5 Flashes

STC



Radio Failure

6 Flashes

STC



D
ial Tone Failu
re

7 Flashes

STC



P
anel Presence Failure

LED #3

Mode



Yellow

Flashing

Telguard TG
-
1 Express

communicating with alarm
panel


Off

Idle state

LED #4

Acknowledgem
ent

Red

Flashing

When flashing with LED #1 unit
has failed
activation.

Off

TG
-
1 Express initialized

On

TG
-
1 Express is waiting for
response from the Telguard
Communications Center.
56044703

29

© 2015
Telguard

LED Symbol

Color

Showing

Indication

LED #5

Radio

Green

Off

Idle

Flash

Indicates radio is receiving a
message

Solid On

TG
-
1 Express
initializing with
cellular network

LED #6

Not used

LED #7

Trip Input

Green

Solid On

Trip input activated

Off

Trip input not active or restored

LED #8

Power

Red

Solid On

Power connected to unit

Off

Unit
is
not receiving adequate
power and has shut
down


LED Indicator Guide


RSSI Mode

RSSI
Value

Illuminated LEDs

Signal Level

NO SVC

LED 5 = slow flash, LED 4
-
2 = off

n/a

1

LED 5 = on, LED 4
-
2 = off



-
111 dBm



LED 5 = on, LED 4 = slow flash

LED 3
-
2 = off



-
110 dBm

2

LED 5
-
4 = on, LED 3
-
2 =
off



-
100 dBm



LED 5
-
4 = on, LED 3 = slow flash

LED 2 = off



-
90 dBm
(Minimum signal
strength required)

3

LED 5
-
3 = on, LED 2 = off



-
80 dBm



LED 5
-
3 = on, LED 2 = slow flash



-
70 dBm

4

LED 5
-
2 = on



-
60 dBm
56044703

30

© 2015
Telguard

Troubleshooting Quick
Reference Table

Telguard Event

LED
Indication

Relay
Output

Radio
Message

Action

STC

Telguard System Trouble Conditions

LP
F

STC LED
flashes
1 time
.

Optional

None

Check input
voltage o
f

power
supplied from the
panel.

NSC

STC LED
flashes

4 times
.

Optional

None

The Telguard will
continue to
validate signal
strength, and
remove NSC when
signal returns.

RFC

STC LED
flashes
5
times
.

Optional

None

Wait for RFC
restoral.

DTF

STC LED
flashes

6 times
.

Yes

Yes

Internal 30V supply
circuit failure.
Return unit for
repair on RMA.

PPF

STC LED
flashes

7 times
.

No

Yes

Wait for PPF
restoral.

Not Activated

Activation
LED #1 off

Yes

None

Telguard will not
function until
unit is
activated.

Activation Failed

LED #1

and
#4

flashing

No

None

Press RSSI
button
twice to clear fault.

Telguard Remote
Query
a
ctivated
by Customer
Service.

Radio
LED #5

flashes

during
transmit

None

Yes

(Status
data)

Telguard will s
end
Status data to
Telguard customer
service for review

Telguard
Activation

and
Configuration
Upload

Radio
LED #5

flashes

during
transmit

None

Yes
(
Setup
data
)

Telguard sends
setup configuration
to the
TCC

and
switches to READY
state
.

Disable TX


Communication
Center
Activated.

Radio
LED #5

flashes

when
transmitting

Yes

Yes

(Status
data)

TX capability is
disabled until
further notice.
56044703

31

© 2015
Telguard

Appendix 3


Detailed Specifications

Dialer to Interface Electronics




Line voltage:
-
30 V
DC

into standard telephone device
when on
-
hook.



Dial tone: Pr
ecision 350 + 440Hz +/
-

1%. 10 digits dial
out capability.



Mode: Loop start only. 25mA +/
-

10% off
-
hook.



Ringer equivalence: 0.3B REN



Protected by U.S. Patents: 4,658,096; 4,775,997;
4,922,517; 4,737,975; 4,868,519; 5,134,644.

Digital Cellular Radio


The Telguard TG
-
1 Express
radio supports GSM/GPRS and
UMTS (WCDMA) cellular protocols. The Telguard TG
-
1 Express
transceiver is FCC compliant, meeting all of the requirements
of Part 22 and 24 testing. It is also compliant to the PTCRB
requirements.



Frequency range:



GSM 850/1900
MHz



UMTS WCDMA FDD 850/1900 MHz



Antenna Port: SMA, 50
-
ohm



Receiver Sensitivity:



WCDMA band 2
-
107dBm, band 5
-
108dBm



GSM
-
90 dBm to
-
106 dBm



Transmit Power:



EGSM 800 MHz: Class 4 (2 watts)



GSM 1900 MHz: Class 1 (1 watt)



WCDMA 850/1900 MHz: Class 3 (0.250 w
atts)



FCC ID:
N7NHL85
4
8



Supplied Antenna: Dipole




Physical
Size:
5.6"H x 2.9"W x 1.3"D.



Shipping weight: 1.1 lbs.
56044703

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© 2015
Telguard



Operating Environment: 0
°
C to +49
°
C; 0
-

85%
humidity (non
-
condensing).

Power Consumption



6

V
DC
,
56
mA
(idle),
122
mA
(transmitting)



12

V
DC
,

30
mA
(idle),
69
mA
(transmitting)



1
6
V
DC
,
28
mA
(idle),
57
mA
(transmitting)


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© 2015
Telguard

Appendix 4


Parts List

Basic Hardware:

Model TG
-
1 Express


(p/n: TG1
G
X00
4
)




Model TG
-
1 Express

(p/n: TG1
G
X00
4
)

meets
the requirements for Household Burglary,
Household Fire, and Combination
Burglary/Fire installations. It has a plastic
enclosure, and dipole antenna.

General Accessories:

CTX
-
12

12 feet SMA/TNC antenna
cable and
mounting bracket
. The CTX
-
12 is required
for all ACD and external antenna
accessories.

ACD
-
12

12 feet of antenna cable and mounting
bracket

ACD
-
35

35 feet of low loss high performance
antenna cable and mounting bracket

ACD
-
50

50 feet of low loss high performance
antenna cable and mounting bracket

ACD
-
100

100 feet of low loss high performance
antenna cable and mounting bracket


HGD
-
0


High Gain Directional Antenna

EXD
-
0

Low profile, dual band antenna with
integrated
wire
ground plane
.



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© 2015
Telguard

Wirelessly Protected

means that your customer’s security system
communicates with the alarm monitoring center using a robust and secure
Telguard cellular communicator instead of a traditional landline. Wireless
protection is the most reliable form of security because the comm
unication
path isn’t susceptible to being cut or lost due to inclement weather.


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