Shipping Policy

Turnaround
Alarm Grid does it's best to ship all orders within 48 hours Monday - Friday 8am - 5pm. Exceptions to this include items that are not stocked in sufficient quantity to fill an order. In such cases, Alarm Grid will backorder the items after notifying the buyer that the item will take longer than 48 hours to ship.

Carriers
We use the following carriers to deliver our orders:

  • USPS - First class items are generally shipped this way and priority packaged
  • UPS - Alarm Grid generally ships orders greater than 13 ounces via UPS.

Alarm Grid does its best to get everything out the same day for items that are in stock. If they are in stock, all orders must be placed before 12PM EST or it will likely go out the next day.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates
The rate for shipping is simply $5 for the first twenty items, $15 for priority shipping for the first twenty items. For each additional twenty items the price will be multiplied. e.g. Whereas the cost for one to twenty items, is $5 parcel post and $15 priority, for twenty-one to forty items, the cost of shipping will be $10 parcel post and $30 priority.

International Shipping
Alarm Grid will ship internationally. In order to determine the rate to your country, please continue to checkout. It will be calculated for you after you put in your address. This applies to Canada as well.

Backorders
If any items from your order are unavailable from our supplier, we will ship you the items that are in stock and contact you with an expected time of delivery for the back ordered items. When the items on back order become available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

December/November Overnight Shipping Alert

Please note Alarm Grid cannot guarantee overnight orders will arrive "overnight" during the month of December and November.

We do our part, and ensure that packages are marked as overnight and that the packages are picked up by UPS and USPS in a timely manner. That said, neither UPS or USPS guarantee that overnight means overnight during the holiday season (due mainly to their reindeer getting tired from being overworked). Alarm Grid is, unfortunately, unable to extend further guarantees than the organizations that deliver our packages.

Alarm Grid's staff does their best during this busy season, and we would appreciate a little holiday cheer if you are one of the frustrated customers who expected to get your overnight package the next day. Our staffers are managing a lot of frustrations from customers who didn't get packages the way they asked for them during the holidays. Unfortunately, it is something that is completely out of their control. We promise your equipment is on the way.

We cannot provide refunds to customers who get their correctly shipped and packaged product later than they expected. Please understand, when you ask us to ship overnight, we pay for overnight delivery. We are as upset as you are that the package didn't arrive in the manner it was shipped.