Alarm.com LX30-Q50TU-AUC - Installation Guide

Alarm.com Universal Communicator (AUC) EPX400 - Installation Guide -
Model: EPX400-A30C
The Alarm.com Universal Communicator
(AUC) is a takeover device for upgrading compatible older POTS type security
systems. Equipped with Dual-Path communication, the EPX400-AUC provides the best of Alarm.com security, including
arming and disarming remote control through the
Alarm.com
Customer app
and notifications like unexpected activity
alerts, location-based arming reminders, etc.
The EPX400-AUC
can retrofit various compatible older POTS
type security systems, such as DSC, Honeywell, PIMA,
GE, Paradox, Intelbras, Visonic, Texacom, and many others. The legacy panels can be used to communicate with any
compatible EPX400-AUC using the POTS
line and can remotely arm/disarm through the
KeySwitch zone. KeySwitch
zone
refers to the type of definition of a zone, which would allow a security system to be armed/disarmed, through
momentary contact. This is generally supported by most traditional security systems.
Before you start - Important safety instructions
This document provides information about mounting, wiring, and troubleshooting of the Alarm.com Universal
Communicator (AUC). It is written under the assumption that the installer is qualified and possesses the necessary skills
to install this device.
Read all the safety and operating instructions listed below before installation and use.
•
The device should be assembled, installed, and serviced by qualified personnel in accordance with the instructions.
•
The device should be checked by qualified personnel once a year (on average).
•
The device should work in a safe environment with parameters in accordance with the device's specifications.
•
Operating temperature: nominal: +68ºF (+20ºC), acceptable: +14ºF... +131ºF (-10ºC... +55ºC). Humidity 0% ...
93% (without condensation).
•
Do not install the device near any heat sources; such as radiators, heat registers, stoves, or other appliances that
produce heat.
•
The device is intended only for indoor and dry installation. __
•
Do not install in dirty, dusty places, places with high humidity (with condensation), or near water, chemical vapors or
in the same room with medical equipment, the function of which may be disrupted.
•
If damaged, the device should be disconnected then replaced only by trained, qualified personnel. Before
disconnecting the device, it is necessary to disconnect the power supply.
•
Do not repair the device yourself, repairs are made only by the manufacturer's service.
•
The device should always be cleaned with a dry cloth. Do not use water, detergents or chemicals — they may
damage the device.
•
Avoid mounting the Universal Communicator
near sources of significant electromagnetic interference, or in rooms
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1 where metal is the predominant structural material due to the potential for cellular signal attenuation.
Caution
: To reduce the risk of fire or electric shock, do not expose the device to rain or moisture.
Prepare the system
Verify panel compatibility
1.
Verify the panel is compatible with the
Universal Communicator
and the desired protocol (CID or SIA). For a full list
of certified panels and compatibility, see
Which control panels are certified for integration with Alarm.com Universal
Communicators?
.
2.
If the customer wants to remotely view or change their panel arming status
using the Customer app or
Customer
website, verify the following:
a.
For remotely seeing panel arming status, verify a PGM slot is available.
b.
For remotely changing panel arming status, verify a hardwired zone is available.
c.
The
EBS Basic
service
package is required.
d.
The Customer app version must be 5.6+ on iOS and Android.
3.
The panel must be capable of sending signals using
a POTS phone line
(PSTN).
4.
Verify that the panel is not using
zone numbers
greater than 126.
Verify installer code and panel programming
Important
: The panel installer code and access to local panel programming are required to perform a Universal
Communicator install. Consult security panel manufacturer documentation and support for assistance with local use,
navigation, and programming of the panel.
The following settings must be configured in local panel programming to enable communication between the
Alarm.com
Universal Communicator (AUC) and control panel:
Expand all
Set monitoring station account number
Program the account number
on the panel per manufacturer instructions and use it when creating the customer account
on Alarm.com.
The monitoring station account number
allows
the panel to tell the central monitoring station which account a
signal is
meant for.
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2 Set monitoring station phone number
Program the phone number
on the panel per manufacturer instructions to value
555555
, which is what the Alarm.com
Universal Communicator expects the panel to use by default during account creation.
Important
: It is possible to change the phone number the Alarm.com
Universal Communicator
(AUC) expects the panel
to use by updating the
Communicator Phone Number
using the Remote Toolkit on the
Partner Portal or
MobileTech
app.
The monitoring station phone number is the phone number the panel dials when transmitting
signals over a
phone line.
The phone number the panel dials must match the phone number the Alarm.com
Universal Communicator
(AUC)
expects the panel to use.
Set monitoring station signaling protocol
Verify which protocols
the panel can use with the Alarm.com
Universal Communicator.
For more information about
supported protocols for each panel, see
Which control panels are certified for integration with Alarm.com Universal
Communicators?
.
If the panel can use both CID and SIA, CID is recommended
because that is what
the
Alarm.com
Universal Communicator
expects by default.
Important
: If SIA must be used, it is possible to change the signaling protocol the Universal Communicator expects the
panel to use
by updating the
Reporting Protocol
using the Remote Toolkit on the Partner Portal or MobileTech app.
The signaling protocol dictates the format of signals sent to the central monitoring station (i.e. CID or SIA).
Set PGM programming (if using)
Program an output (PGM)
on the panel per manufacturer instructions with the following settings:
•
Definition: System arming status
•
Activation Type: Latched mode
A PGM can be programmed to report the panel arming status to Alarm.com, allowing customers to view it remotely
using the Customer app and Customer website.
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3 Set keyswitch zone programming (if using)
Important
: When remotely arming the panel, our configuration is meant to arm the panel away.
Program a keyswitch zone
on the panel per manufacturer instructions with the following settings:
•
Definition: Keyswitch
•
Activation Type: Timed mode (also called instant, impulse, or momentary mode)
•
Activation Length: 3 seconds
A keyswitch zone can be used to change the panel arming status remotely using Alarm.com.
Set additional programming options
Depending on the brand of the control panel, there may be additional settings to configure to ensure the panel send
signals to the Universal Communicator. Some examples include the following:
•
Enable telephone line
•
Enable DTMF communication
•
Enable alarm reporting
•
Enable panic reporting
•
Enable arming/disarming reporting
Some panels have
panel-specific setup guides available. For panel-specific setup guides, see
Alarm.com Universal
Communicator (AUC) - Panel Setup Guides
.
Disarm and power down the panel
Prior to disconnecting power from the panel, verify the following:
•
The control panel is disarmed and does not have any alarms in memory.
•
There are no local trouble conditions at the panel.
Next, remove panel AC power and disconnect the backup battery.
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5 Create an Alarm.com account
1.
Create a new Alarm.com customer account using the Partner Portal or MobileTech app.
2.
During the account creation process, you are prompted to enter the following information:
◦
15-Digit Module Serial Number - the IMEI number located on the Alarm.com Universal Communicator (AUC)
device
◦
Panel Manufacturer
◦
Panel Model Number
◦
Panel Firmware Version (optional)
◦
Communicator Phone Number - this should be 555555 if the panel monitoring station phone number was
programmed as recommended
in the preceding steps (555555)
◦
AC Power Failure cold
start
option
▪
For more information, see
AC Power Failure cold start restoral on Alarm.com Universal Communicators
(AUC)
.
3.
One of the following service packages must be selected for use with the Alarm.com Universal Communicator
(AUC):
◦
Wireless Signal Forwarding
(not available in Canada)
◦
EBS Basic
4.
At the end of the
Create New Customer
process, you are
able to print or email a Welcome Letter for the customer,
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6 which includes login information for the Alarm.com
Customer website.
For more information about creating a customer
account, see
How to create an Alarm.com customer account
.
Connect the Universal Communicator
Wiring
The following diagram is
a reference for
a
generic control panel. The specific terminal names may vary based on panel
type. Any wired zone or PGM can be used if supporting remote arming and status, but the instructions use
Z1 (zone
1)
and PGM1.
Important
:
Depending on the panel model, an end-of-line resistor may be required for the keyswitch zone.
Refer to
the
panel manufacturer
documentation and support.
The following panels have articles available for
their specific setup:
•
Alarm.com
Guide - DSC Impassa
•
Alarm.com
Guide - DSC MaxSYS PC4020A V3.52
•
Alarm.com
Guide - DSC PC585
•
Alarm.com
Guide - DSC Power832 (PC5010)
•
Alarm.com
Guide - DSC PowerSeries Neo
•
Alarm.com
Guide - DSC PowerSeries PC1616/1832/1864
•
Alarm.com
Guide - GE Concord 4
•
Alarm.com
Guide - GE Hills NX-4V2
•
Alarm.com
Guide - GE Hills NX-6V2 (EU)
•
Alarm.com
Guide - GE Hills NX-8V2
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7 •
Alarm.com
Guide - Honeywell Galaxy 2-12
•
Alarm.com
Guide - Honeywell Vista 15P/20P/21IP
•
Alarm.com
Guide - Honeywell Vista128BPT
•
Alarm.com
Guide - Honeywell Vista48LA
•
Alarm.com
Guide - Honeywell Vista50P
•
Alarm.com
Guide - NAPCO Gemini P9600
•
Alarm.com
Guide - PIMA HUNTER 8 (Captain 8)
•
Alarm.com
Guide - PIMA-HUNTER-Pro-832
•
Alarm.com
Guide - Paradox EVO192
•
Alarm.com
Guide - Paradox EVO48
•
Alarm.com
Guide - Paradox SP4000/6000/6000+
•
Alarm.com
Guide - Texecom Premier 412/832
To wire the panel
1.
To power the EPX400-AUC, connect the EPX400-AUC terminals
+
ACU
and
GND
to panel terminals
AUX+
and
AUX-
(or equivalent panel terminals).
2.
To allow communication, connect the EPX400-AUC terminals
T1
and
R1
to panel terminals
Tip
and
Ring
(or
equivalent panel terminals).
3.
To remotely track the panel arming status, connect the EPX400-AUC terminal
IN1
to panel terminal
PGM1
(or
equivalent panel terminal).
4.
To remotely change the panel arming status, connect EPX400-AUC terminal
OUT1
to panel terminal
Z1
(or
equivalent panel terminal).
5.
Connect the antenna to the EPX400-AUC, screw it into the antenna coax terminal.
6.
Route the cables and the
4G/LTE antenna outside of the enclosure and put the enclose cover back on.
Note
: The antenna's coax connection with the module is different from the
snap MMCX connection of other
Alarm.com
modules.
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8 Recommendations
•
The maximum distance from the EPX400-AUC to the control panel is 10 feet (or about 3 meters).
•
Use wire gauge 14-22
AWG. No version of CAT5/CAT6 cable is sufficient.
•
The electric current performance of the OUT1 and
OUT2 outputs is 100mA. They should not be short-circuited to
supply voltage, as this will cause permanent damage.
•
Do not connect power to the Universal Communicator until the antenna is connected, as this could damage the
radio module.
Dual-Path connection (optional)
For Broadband Ethernet, connect the Ethernet cable to the connector on the AUC.
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9 Communication with Alarm.com
Power on
the panel
Connect the backup battery and restore AC power to the control panel. Wait 10 minutes before using the keypad or
sending commands to allow the EPX400-AUC to initialize.
Verify LEDs
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10 •
Verify the
OK
LED (green) flashes at least two times to indicate two
bars of signal strength.
•
Verify the
DTMF
LED (yellow) flashes when sending data to the Universal Communicator. The Status LED (blue)
will flash as confirmation of the handshake.
◦
When the Dual-Path functionality is enabled on the EPX400-AUC, the backup channel operation status is
indicated by a solid
DTMF
LED (yellow).
For more information about the LEDs, see
Alarm.com Universal Communicator (AUC) - Module LED Guide
.
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11