Qolsys IQ WIFI 6 - Install Guide - Version 2.0.0



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Johnson Controls IQ WiFi 6

Version 2.0.0
IQ WiFi 6 INSTALLATION MANUAL
6
Dependable Wi-Fi coverage for home or business TABLE OF CONTENTS
IQ WiFi 6 OVERVIEW

4- Whats included in the box

5- Low Voltage mount

6- IQ WiFi 6 overview

7- LED status

8- Labels

9- Choose your installation type

10- Evaluating your coverage

INSTALLING THE IQ WiFi 6

12- Connecting the wires

13- Connecting additional agents preferred method - WPS

14- Connecting additional agents - LAN to LAN

15- Connecting additional agents - Switch

16- Pairing controller to IQ Panel

17- Connect to Alarm.com

18- Connecting to the network

MANAGING IQ WiFi 6 FROM IQ PANEL

20- Installer settings

21- WIFI dashboard

22- Profiles

24- Renaming your network name (SSID)

25- Creating a guest network

26- Software updates
27- Testing your speed

28- Renaming controller or agents

29- Viewing connected devices

30- Renaming connected devices

MANAGING IQ WiFi 6 FROM WEB

INTERFACE

32- Web login

33- Status tab

34- System - Auto and manual updates

35- Services - Profiles and URL filters

36- Network - Interfaces

37- Connection type

TROUBLESHOOTING

39- Sequence to restart your network

40- Controller and agents do not sync

41- You can’t login into the IQ WiFi 6

42- How to troubleshoot network connectivity issues.

SPECIFICATIONS

44- Specifications IQ WiFi 6
OVERVIEW JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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?
QUESTIONS?

Contact us at

855-4QOLSYS

Or email us at

techsupport@qolsys.com

ABOUT THIS GUIDE
This document outlines the basic hardware specifications and software directions to install and customize the IQ WiFi 6. Note
that the information presented is not comprehensive, but is intended to provide guidance and information regarding the most .
The information contained is confidential and proprietary, and is solely owned by Johnson Controls. Any reproduction,
modification, or distribution without permission is strictly prohibited.
SUPPORT
INCLUDED IN THE BOX
Mounting Bracket
IQ WiFi 6
Power
Supply
Ethernet
Cable JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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LOW-VOLTAGE IQ WiFi 6 MOUNT
If mounting to the wall please use
drywall anchor screws OR the
provided sticky tape on the
mounting bracket. Verify that the
mount provided is oriented with the
space in the tab UP.
Note: The Low-Voltage IQ WiFi Mount is designed to mount onto a low-voltage single gauge back-box or to be mounted with drywall anchors.
DO NOT
MOUNT ON A HIGH VOLTAGE BOX OR CEILING MOUNT. If paring with a low-voltage box use two size 6 standard screws (M3.5) that are 1 inch
(2.54 cm) in length.
When installing mount to router,
note the orientation and verify
that the router slides down onto
the mount often providing a ‘click’
onto the mounting tabs.
Wires can be neatly wound on the
mounting bracket to keep the
installation neat. JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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IQ WiFi 6 OVERVIEW: EXTERIOR
FRONT
LAN Status
Reset Button

Short press: restart

Press/hold 10 sec:
Factory Default
WAN

Wide Area Network
(Internet in)
BACK
LAN

Local Area Network
(Network out)
DC-IN

Power Supply
WPS

Once this button has been
pushed you have 2 minutes
to push the
WPS button
on a
corresponding Wi-Fi device
to connect it to the network
Power / Status LED
Smart Home
Status (Not Used)
WAN Status JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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LED STATUS
Refer to page 6 for the location of each LED
Power LED
!
Off
Power Off

On
Power
On /
Ready
!

Blink
Bootup /
Firmware
Update

On
Critical
Fault
Detected
!
Blink
Factory
reset
WAN Status
!
Off
No WAN
Link / No
Mesh Link

On
WAN Link /
Agent Mesh
Link Strong

!

Single Blink
Off
Agent Mesh
Link Medium

!!

Double Blink
Off
Agent Mesh
Link OK
!

Blink
WPS Pairing
in Progress -
Wait
Smart Home Status
Reserved for future use
LAN Status
!
Off
No LAN
Link / WiFi
Not
Available

On
WiFi
Available JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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The label on the bottom of IQ WiFi 6 shows the device’s MAC address, Password, and serial number.
The packaging also includes a QR code that can be scanned by a smartphone camera for easy setup
IQ WiFi 6 OVERVIEW: LABELS
Sticker included in every box: detach and place on
IQ WiFi 6
EXAMPLE As the only wireless network on the premises:
CHOOSE YOUR INSTALLATION TYPE
In parallel with an existing wireless network:
You can set up the IQ WiFi 6 in either of these ways:
Great for:

-Improving connectivity for ALL Wi-Fi devices on the network

-Offering support for the entire network
Great for:

-Keeping the security and smart-home devices private/hidden from
the rest of the Wi-Fi connected devices on the network

-Making online/remote support easier as only known/authorized
devices should be connected

-Ensuring better connectivity for dealer supported devices
JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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56 EVALUATING NETWORK COVERAGE
1 unit covers up to
1,500 ft2
(139.4 m
2
)

Add up to 8 units
Agent 1
Agent 2
Controller
If a single IQ WiFi 6 does does not cover the location as desired, you can
add up to seven (7) additional nodes to eliminate dead spots and boost
overall network performance.*

*IQ WiFi 6 will not increase the speed coming from the customer’s ISP (Internet
Service Provider) but can ensure the customer is getting the best coverage
throughout their location. Please note that not all buildings are the same, and
building materials, wireless interface, and other factors can limit Wi-Fi range. INSTALLING

THE IQ WiFi 6 1.
Connect one end of the provided ethernet
cable into the “ETHERNET” port on the
modem*.
CONNECTING THE WIRES
4
2.
Connect the provided ethernet cable into the
“WAN” port.

3.
Plug the barrel jack end of the power supply
into the “DC-IN” port. Do not plug in the
power supply into outlet until step 3.
4.
Plug the power supply into the wall
outlet. Router takes up to 8
minutes to power up and identify
as a controller, the power LED will
stop flashing when ready.
*Please note: Plugging the ethernet cable into a WAN port on IQWIFI 6 will configure it to become the Controller when it powers up for the first time. IQWIFI6 has automatic
updates enabled by default. The Controller update can take a significant amount of time and may catch an installer off guard if an update is not anticipated. It is recommended
while waiting for the Controller to update, to proceed to adding Agents (see page 13) if additional Agents are needed for better WiFi coverage. The router takes about 6 minutes to
power up and identify as a Controller, The LED will stop flashing GREEN when ready. IQWIFI6 boot up as Agents and will only take about 4 minutes to power up. If a software
update is needed the router will automatically download and install it. This may take an additional 2 minutes.
JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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3
2
MODEM/ROUTER*
1 CONNECTING ADDITIONAL PREFERED METHOD - WPS
Plug the barrel jack end of the power supply into
the DC-IN and plug the power supply into the wall
outlet. Router takes 6 minutes to power up, the
Power LED will stop flashing when ready.

Example of where controllers and agents may
be placed for best performance and for adding
an Agent with the WPS button.
Choose your location to maximize your mesh
WI-FI network. Ensure desired location has an
available power outlet.
Once the Agent is powered the LEDs are solid
GREEN. Activate WPS on the controller by pressing
and holding the WPS button for about 1 second then
press the WPS button on the Agent for about 1
second. The pairing process can take up to 7
minutes to
fi
nish paring. You can begin pairing
subsequent Agents when the Controller WAN LED
goes solid GREEN.
1
3
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Add one or more Agents if needed. Agents expand the area covered by the network. Once added, Agents use the
same SSID and PW as the Controller.
2
Agent
Controller
Please note: Ethernet backhaul is supported when you plug an ethernet cable between LAN to LAN. A switch may be needed for more than two IQ WiFi 6’s. IQ
WIFI6 will default to a WiFi backhaul if no physical LAN connection is made between routers. CONNECTING ADDITIONAL AGENTS - LAN TO LAN
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Agents can be added to a Controller via ethernet connection without any button press or manual configuration. All that is needed is to
use the suppled ethernet cable and connect the LAN to LAN ports between Controller and Agent(s), find a nearby outlet and power the
Agent. It's recommended to start un-boxing each Agent while waiting for the connected Agent to finish configuration and update.
1.
With a Controller already powered and connected, add an Agent to a Controller by using
the provided ethernet cable. Plug each end of the ethernet cable into the LAN port of
both the Controller and the Agent creating a LAN-to-LAN connection.
*Please note: When configuration of an Agent is complete the WAN, LAN, and Power status LEDs will be solid GREEN. This process can take as long as 7 MINUTES to complete.
Once configuration is complete, you can unplug power, and the physical ethernet between the LAN connection and place in a wireless location. If within wireless range, the Agents
will reconnect using the wireless backhaul. See the LED WAN status on page 7 for LED placement feedback.
2.
Power up the Agent
2
Controller
Agent
1 CONNECTING ADDITIONAL AGENTS - SWITCH
1
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Adding a network switch (not provided) is the quickest way to add more than one additional Agent.
Controller
Agents
1.
Add a network switch (not provided) to add multiple Agents to a Controller for configuration. Once powered and physically connected with the provided ethernet
cable the connected Agents will auto configure and update based on Controller device settings. Adding a switch will help speed up larger router installations.
*Please note: When configuration is complete the WAN, LAN, and Power status LEDs will be solid GREEN. Once configuration is complete, unplug power, and the physical ethernet
between the LAN connection and place in a wireless location. If within wireless range, the Agents will reconnect using the wireless backhaul.
Network Switch PAIRING CONTROLLER TO IQ PANEL
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1
3
1.
Open settings tray, touch Settings >
Advanced settings > type valid
dealer or install code > WiFi.
2.
Look for the broadcasting SSID or network
name and touch it. SSID will be
IQ_WIFI_XXXXXX
3.
Enter password printed on sticker or bottom
of router.

4.
Touch connect
4
2
*Please note: Make sure that the IQ Panel software is at minimum: 2.7.1 (IQ Panel 2), 3.1 (IQ Hub), or 4.2 (IQ Panel 4).

If IQ Panel has been connected to a previous IQWIFI router, the panel must be unpaired from IQWIFI via the dealer or installer settings. Locate Dealer or Installer settings
by touching the top center line (also known as the settings drawer from IQ Panel) touch Settings > Advanced Settings > Enter your Dealer or Installer code > touch
Installation > Dealer or Installer Settings > and scroll down to IQWIFI > touch Unpair IQ WiFi CONNECT IQWIFI TO
ALARM.COM
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5
1.
From ADC Mobile Tech, find the
customer

2.
Touch Equipment, Add Devices

3.
Scroll down to Wi-Fi Router, select
Qolsys IQ WIFI 6
4.
Scan the MAC Address from the Controller
5.
Enter a unique device name

6.
Touch continue

7.
Reboot the Controller
4
1
6
IQ WiFi 6 can be managed by the homeowner either directly from the Alarm.com app or from a dedicated IQ WiFi app. In cases where Alarm.com is used, it is
recommended to manage devices directly from Alarm.com. As long as the Controller is added to the ADC account no further ac
A
on is required and IQ WiFi 6 will
automa
A
cally show up for homeowner to control and manage the Main and Guest networks from their ADC app.

In cases where Alarm.com is not used, the homeowner can download the dedicated IQ WiFi app. To do this, go to iTunes/App Store or the Google Play store and search for
IQ WIFI. JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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Wired Connection:

-
Connect your laptop to the IQ WiFi 6 via the LAN port on the back of the controller
or agent LAN port.

-
Open up a web browser (chrome recommended) and type in the following:

-
\\192.168.105.1 (default gateway address)

Wireless Connection:

Connect all WiFi client devices to the Main or Guest network first. IQ Panels will
automatically move themselves to the Security network by default.

-
The default SSID is “IQ_WiFi_XXXXXX”. (XXXXXX is the last 6 digits of the MAC
address of the IQ WiFi 6)

-
Using the QR code sticker you can auto connect to the default Network Name (SSID)

-
WPS mode is also supported for wireless connection.

Default User Name:

-
admin

Default Password:

-
Default password is case sensitive and located on the bottom of IQ WiFi 6 titled ‘PW’.
CONNECTING TO THE NETWORK
EXAMPLE
*Please note: Devices connected via the customer SSID (2.4 & 5 GHz) the Security 2.4 GHz and Security 5 GHz and the ethernet LAN port will be all on the same VLAN or Partition.
Guest SSID (2.4 & 5 GHz) will be on a separate VLAN.
By default, IQ WiFi 6 broadcasts 3 dis
A
nct network names or SSID’s. (1) The Main network, (2) a Guest
network and (3) a Security network. The purpose of the Security network is to isolate security devices
like Panels, Secondary Keypads and Cameras from the Main and Guest network. This helps reduce the
chance that these devices will disconnect, causing a truck roll in the future, due to a homeowner
pausing the internet, changing the network name, password or encryp
A
on type.

Start by connec
A
ng all Wi-Fi devices installed in the home or business to the Main or Guest network
fi
rst. Once connected, IQ Panels and Secondary Keypads will automa
A
cally move themselves to the
Security network by default. Alarm.com Cameras and Doorbells can be manually moved to the
Security network from Mobile Tech, the Partner Portal or the End User website. Addi
A
onally, both
Mobile Tech and the Partner Portal allow you to “see” the password for the Security network if
needed. MANAGING IQ
WiFi 6 FROM IQ
PANEL INSTALLER SETTINGS
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Open settings tray, touch settings,
advanced settings, type valid code,
touch installation, devices, WI-FI
devices, IQ WI-FI
Default settings are displayed below
1
WIFI


2.4 and 5GHz SSID and encryption
will be mirrored with IQWIFI6.
Settings can be displayed and
adjusted here.


Activate WPS: when enabled can
help pair additional agents to the
controller.


Guest Network: enabled by default,
can be disabled in installer settings
and from Panel Dashboard (if
enabled).

Installer Settings


Security Network Reconnect:
enabled by default. Pushes all IQ
devices to a secure unmanageable
security SSID.


Profile Security: Unchecked by
default.


WIFI Dashboard: enabled by
default. Allows users to manage
profiles, test speed, enable guest
network, and validate connectivity WIFI DASHBOARD
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NEW FOR IQWIFI 6 - IQ WIFI Front Panel Dashboard
WIFI Dashboard

Enabled by default. IQ WIFI Front
Panel Dashboard gives the customer
the ability to view connected devices,
create profiles, enable a guest network,
and test internet speed.

*Note: internet speed tests can take a few
minutes depending on the connected ISP.
Please be patient while the system
reports back current connectivity. Profiles
can be created from the IQ WIFI Front
Dashboard and connected devices will
only default to Unmanaged Devices. (See
page 20)
PROFILES
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Customer facing IQ WIFI Front Panel Dashboard - Profiles
1.
From the WIFI Dashboard. Touch Add New Profile
1
2.
Type in a unique profile name.

3.
Touch OK.

2
4.
Touch Unmanaged
Devices.
4
*Note: Unmanaged Devices profile can not be deleted or renamed. Profiles empower you to manage all the devices on your network. To delete
any other profiles that have been added simply press and hold on that created profile and an option to delete that profile will appear.

3 PROFILES
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Customer facing IQ WIFI Front Panel Dashboard - Profiles
1.
To change the profile for each device touch the
device name.

2.
Touch the down arrow on the profile line
change the device profile.

3.
Touch and select the
desired profile for the
device

*Note: Profiles are designed to pause and play internet connectivity. Once created, you can administer manual pauses to control Internet access.
1
2
3 RENAMING YOUR NETWORK NAME (SSID)
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*Note: IQ WIFI6 supports band-steering. This setting can not be disabled, so when you edit the 2.4GHz SSID or encryption key these changes will also effect the
5GHz settings to be the same as well.

Open settings tray, touch
settings, advanced
settings, type valid code,
touch installation, devices,
WI-FI devices, IQ WI-FI
Enter in a unique
Network Name (SSID)
of your
choice.

Enter a password that you can remember.

This information will be needed to connect to the
IQ WIFI from any other wireless device.

Network SSID cannot contain &()|< > , ‘ or spaces or
backslash.
1
3
2
Touch the down arrows
to make edits to the
Network Names (SSIDs)
and encryption keys. CREATING A GUEST NETWORK
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Open settings tray, touch settings,
advanced settings, type valid code,
touch installation, devices, WI-FI
devices, IQ WI-FI
Touch the box to Enable or Disable Guest Network
Touch the down arrows to make edits to the
2.4/5GHz Guest Network Name (SSID)
3
Enter a unique Network Name (SSID)
The Guest Network is enabled by default. To disabled/enable follow these steps
1
4
2
*Note: Guest network can be disabled from the IQ WIFI Front Panel Dashboard as well. Enabling/disabling the guest network will reboot the router (will take ~5
seconds before the panel will show that the router has disconnected for reboot)
SOFTWARE UPDATES
After the initial setup, update your IQ WiFi 6 to the latest version of firmware and validate that each agent is on the same
version of firmware - automatic updates are enabled by default. To disable auto updates - do so from web UI (see page 33)
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2.
CURRENT STATUS:
Green
shows Internet Status, Firmware Status, and Connections Status

3.
REBOOT ALL: Icon to reboot all connected IQ WiFi 6 devices

4.
CHECK FOR UPDATE: Icon to validate and update (if available) the connected IQ WiFi 6
*
Note: If adding an additional agent to a preexisting IQ WiFi 6 to improve wireless performance validate that the firmware on the IQ WiFi 6 mesh is the same
and if it is not, update.
Open settings tray, touch settings,
advanced settings, type valid code,
touch installation, devices, WI-FI
devices, IQ WI-FI, IQ WI-FI
1
2
3
4 TESTING YOUR SPEED
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Open settings tray, touch settings, advanced settings, type valid
code, touch installation, devices, WI-FI devices, IQ WI-FI
Touch the
INTERNET
icon
Touch the
TEST MY SPEED
button
1
2
3 RENAMING CONTROLLER OR AGENTS
JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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Touch controller or agent

icon

you wish to rename.
*
When renaming a controller or agent, please note that the unique name entered can’t have any spaces.
Touch the down arrow
2
Open settings tray, touch
settings, advanced settings,
type valid code, touch
installation, devices, WI-FI
devices, IQ WI-FI, IQ WI-FI
Touch either the
IQ WI-FI
or
WiFi POINTS
icon
Type in a unique controller or agent name.
3
3
4
1 VIEWING CONNECTED DEVICES
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Open settings tray, touch settings, advanced settings, type valid
code, touch installation, devices, WI-FI devices, IQ WI-FI
Touch the
DEVICES
icon
1
2
3
*
Note: When viewing connected devices, you can manage internet connectivity by unchecking (not internet) the checkbox of a connected device. RENAMING CONNECTED DEVICES
JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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Open settings tray, touch
settings, advanced settings,
type valid code, touch
installation, devices, WI-FI
devices, IQ WI-FI
Touch the
DEVICES
icon
2
3
*
Note: When viewing connected devices, you can manage internet connectivity by unchecking (not internet) the checkbox of a connected device.
1
Touch the CONNECTED DEVICE
4
Touch the pencil icons too rename or adjust the
default image per connected device.
5
Device icons can be edited to aid
with viewing connected devices. MANAGE IQ WiFi 6
FROM WEB
INTERFACE JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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WEB LOGIN
From Chrome go to 192.168.105.1
Login with default user name and password:

Username: admin

Password: located on the bottom of each IQ
WiFi 6 unit.
1
2
3
After all the physical connections are made (see steps 1-4 on page 12), using a web browser you can manage IQ WiFi 6.
Manage IQ WiFi 6 from the Web Interface using the STATUS TAB or by touching the Johnson
Controls icon in the top left corner after you have logged in. JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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STATUS TAB
1.
STATUS Tab: The status tab shows an overview of how IQ
WiFi 6 is preforming and a quick high level view on some of
the operating settings. Once touched on Overview tab the
following sub tabs will follow:

A.
System
: Hostname, Model, Firmware Version,
Kernel Version, Local Time, Uptime, Load Average.

B.
Memory
: total Available, Free, and Buffered

C.
Network
: IPV4 WAN Status, IPv6 WAN Status, and
Active Connections

D.
DHCP Leases
: a complete list of IPv4 devices.

E.
DHCPv6 Leases
: a complete list of IPv6 devices.

F.
Wireless
: this is an overview of current WiFi settings
on IQ WiFi 6.

G.
Associated Stations
: all connected agents with
agent details.

H.
Dynamic DNS
: an overview of Dynamic DNS
configurations.
Manage IQ WiFi 6 from the Web Interface using the STATUS TAB or by touching the Johnson Controls icon in the top
left corner after you have logged in.
1 JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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SYSTEM - AUTO AND MANUAL UPDATES
2.
SYSTEM Tab: The system status tab allows you to
configure the basis aspects of your IQ WiFi 6 like its host
name, timezone, and enable auto updates.

A.
System
: General Settings, Logging, and Language
and Style tabs

B.
Change Password
: from this tab you can change the
administrator password for accessing the IQ WiFi 6.

C.
Firmware Update
: from this tab you can manually
update IQ WiFi 6 or disabled automatic updates.

D.
Reboot
: from this tab you can perform a reboot to
IQ WiFi 6
Manage IQ WiFi 6 from the Web Interface using the SYSTEM TAB to disable auto updates, change the host name, or
change your timezone.
2
Please note: Once the password has been changed from default password the only way to access IQ WiFi 6 web interface is by using the new updated
password. If forgotten the only other way to gain access is to perform a master reset on IQ WiFi 6 by pressing and holding the physical reset button for 20
seconds. JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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SERVICES - PROFILES AND URL FILTERS
3.
SERVICES Tab:

A.
Dynamic DNS
: General Settings, Logging, and
Language and Style tabs

B.
URL Filter
: from this tab you can change the
administrator password for accessing the IQ WiFi 6.

C.
Hosts
: from this tab you can manually update IQ
WiFi 6.

D.
Profiles
: from this tab you can create profiles

E.
UPNP
:

F.
OpenVPN
: from this tab you can create an
OpenVPN used for remote connectivity.
Manage IQ WiFi 6 from the Web Interface using the SYSTEM TAB to enable auto updates, change the host name, or
change your timezone.
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NETWORK - INTERFACES
4.
NETWORK Tab:

A.
Interfaces
: Interface overview

B.
WIFI
: Wireless overview, associated stations, and
agents.

C.
DHCP and DNS
: Dnsmasq is a combined DHCP-
Server and DNS-Forwarder for NAT firewalls and
static assigned addresses.

D.
Firewall
: General settings, port forwards and traffic
rules tabs. The Firewall creates zones over your
network interfaces to control network traffic flow.
Port forwarding allows remote computers on the
internet to connect to a specific computer or
service within the private LAN. Traffic rules define
policies for packets traveling between different
zones, for example to reject traffic between certain
hosts or to open WAN ports on the router.

E.
Speed Test
: Test ISP speed between server and IQ
WiFi 6.

F.
Mesh
: Mesh allows user changer mesh related
settings.
Manage IQ WiFi 6 from the Web Interface using the SYSTEM TAB to enable auto updates, change the host name, or
change your timezone.
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PPPoE
is a
connection
protocol (mainly for xDSL
connections
). Using that protocol a PC can
connect
to a network
and
receive an IP. PPPoE
is a way to encapsulate network traf
fi
c, based on credentialed access (i.e. username and password).
Static IP
means that regardless of the
connection method
/request the same Network Interface Card (PC) will be issued one, pre-de
fi
ned IP
that will never change.
DHCP
is a way for a network to allocate unique IP addresses to the devices (i.e. computers and smartphones, etc.) within it so that traf
fi
c can be
delivered back-n-forth without confusion.
CONNECTION TYPE TROUBLESHOOTING JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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When you restart your network, follow this sequence:
1. Turn off
and
unplug the modem.

2. Turn off the IQ WiFi 6.

3. Plug in the modem and turn it on. Wait two minutes.
4. Turn on the IQ WiFi 6 and wait for the power LED to stop
fl
ashing.
SEQUENCE TO RESTART YOUR NETWORK If you are experiencing dif
fi
culty syncing the controller and the agent, we recommend that you move the agent into the same room as the controller
during the sync. Then move the agent to a different location.
To sync the controller and the agent:
1.
Place the agent in the same room as the IQ WiFi 6. Use this agent location only during the sync process.

2.
Connect the agent to a power source.

3.
Wait for the agent power LED to light solid GREEN.

4.
Press the WPS button on the controller and then within two minutes, press the WPS button on the agent.

5.
Wait for the agent internet LED to light solid GREEN. The agent WiFi LED will slowly blink GREEN when communicating.

6.
Move the agent to a new location and connect the agent to a power source.

7.
At the new location, check the agent power LED and make sure it is solid GREEN.

If agent is not preforming well, check the WAN LED to verify that it is not
fl
ashing for 30 seconds. This will indicate that the signal is strong. If
fl
ashing brie
fl
y once every 30 seconds, the signal is good but not ideal. If it
fl
ashes twice every 30 seconds it is just ok. If it is off, there is no
connection.
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CONTROLLER AND AGENTS DO NOT SYNC JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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Make sure that your computer or IQ Panel is connected to the IQ WiFi 6 network. If you do not want to use a
WiFi connection, you can connect your computer to the IQ WiFi 6 with an Ethernet cable.
If you changed the admin password and you forgot what it is, reset the IQ WiFi 6 back to factory default
settings.
YOU CAN’T LOGIN INTO THE IQ WiFi 6 JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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Check your network and Internet connections:
 

1.
Make sure that your WiFi-enabled computer or IQ Panel is connected to the IQ network.
 

2.
If you are connected to the IQ network but can not access the Internet, check to see if your Internet connection is working.
 

3.
Launch a web browser from a computer or WiFi device that is connected to the network.
 

4.
Enter the DEFAULT GATEWAY ADDRESS, A login window opens.
 

5.
Enter the IQ WiFi 6 admin username and password.
 

6.
 
The user name is
 
admin
. The default password is the S/N printed on the bottom label of the Controller. The user name and password are case-sensitive.
 

7.
 
The Home Screen is displayedClick NETWORK > ADVANCED

tab.

The ADVANCED Home page displays.

8.
Check that an IP address is shown for the WAN Internet IPv4 section.

9.
If 0.0.0.0 is shown, your IQ WiFi 6 did not obtain an IP address from your Internet service provider (ISP).

10.
If your IQ WiFi 6 cannot obtain an IP address from the ISP, you can force your cable or DSL modem to recognize your new IQ WiFi 6 by restarting your
network. For more information, see Sequence to restart your network on page 41.

11.
If your IQ WiFi 6 is still unable to obtain an IP address from the ISP, the problem might be one of the following:

12.
Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.

13.
If your ISP requires a login, the login name and password might be set incorrectly.
HOW TO TROUBLESHOOT NETWORK CONNECTIVITY ISSUES SPECIFICATIONS Part
Description
Process and Memory
Qualcomm IPQ6000 512MB NAND & 512MB DDR3-933MHz
Connectors
1 DC Power Jack

2 RJ-45 Connectors
LED and Button
2 color LED (Green and Red): Power/Status

Green LEDs: WAN, SmartHome, LAN Buttons:

1 WPS Button on the back

1 Reset button on the back
Frequency Type
Wireless IEEE 802.11 b/g/n/ax 2.4GHz

IEEE 802.11 a/n/ac/ax 5GHz
Power Adapter
Input: 100-240VAC, 50-60Hz, 0.68A Max

Output: 12 VDC 1.5A 18.0W
Weight
425g
Operating Temperature
0°C - 40°C (32°F - 104°F)
Operating Humidity
10% - 90% RH (non-condensing)
Altitude
0 to 2000 m
Dimensions
151.4 mm x 150.4 mm x 55.4 mm
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SPECIFICATIONS Network and Software
Notes
Ethernet
LAN and WAN Gigabit Ethernet Ports
Wireless
Wireless IEEE 802.11 b/g/n/ax 2.4GHz

IEEE 802.11 a/n/ac/ax 5GHz
DHCP
Server, Client
Protocols
IPv4 and IPv6
Guest Network
2.4GHz/5GHz
Ethernet On-Boarding
Supported
Topology Dump
Supported
OTA
Supported
Application
OpenWRT Web GUI Configuration
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SPECIFICATIONS JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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SPECIFICATIONS
US/CANADA COMPLIANCE
This product has been tested and found in compliance with the following standards: UL 62368-1 and CAN/CSA-C22.2 No. 62368-1, Standard for Safety for Audio/
Video, Informa
A
on and Communica
A
on Technology Equipment - Part 1: Safety Requirements.


Recycling and Disposal:
Dispose in accordance with applicable legisla
A
on. This product must be disposed of separately from general household (i.e.
residen
A
al) and commercial waste. Take it to a designated waste collec
A
on point in your area for safe disposal and recycling in accordance with Na
A
onal, Regional,
State, and Local Regula
A
ons and Laws. By doing this, conserva
A
on of natural resources, protec
A
on of the environment and human health occurs.

US and Canadian point of contact: Contact your authorized dealer.

Warranty Informa
B
on:
IMPORTANT! Changes or modi
fi
cations not expressly approved by Johnson Controls Inc. will void the user’s authority to operate the
equipment, as well as warranty for the product. JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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SPECIFICATIONS
FCC COMPLIANCE STATEMENT
This device complies with part 15 of the FCC Rules. Opera
A
on is subject to the following two condi
A
ons: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause undesired opera
A
on.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protec
A
on against harmful interference in a residen
A
al installa
A
on. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instruc
A
ons, may cause harmful interference to radio communica
A
ons. However, there is no guarantee that
interference will not occur in a par
A
cular installa
A
on.

If this equipment does cause harmful interference to radio or television recep
A
on, which can be determined by turning the equipment o
ff
and on, the user is
encouraged to try to correct the interference by one or more of the following measures:

—Reorient or relocate the receiving antenna.

—Increase the separa
A
on between the equipment and receiver.

—Connect the equipment into an outlet on a circuit di
ff
erent from that to which the receiver is connected.

—Consult the dealer or an experienced radio/TV technician for help.

Radia
A
on Exposure Statement: This equipment complies with FCC radia
A
on exposure limits set forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 27cm between the radiator & your body. JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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SPECIFICATIONS
ISED CANADA COMPLIANCE STATEMENT

This device complies with Industry Canada license-exempt RSS standard(s). Opera
A
on is subject to the following two condi
A
ons:

1) this device may not cause interference, and

2) this device must accept any interference, including interference that may cause undesired opera
A
on of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploita
A
on est autorisée aux deux condi
A
ons
suivantes:

1) l'appareil ne doit pas produire de brouillage, et

2) l'u
A
lisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est suscep
A
ble d'en comprome
k
re le fonc
A
onnement.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

This device complies with RSS-247 of Industry Canada. Opera
A
on is subject to the condi
A
on that this device does not cause harmful interference
JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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SPECIFICATIONS
Cet appareil est conforme à la norme RSS-247 d'Industrie Canada. L'opération est soumise à la condition que cet appareil ne provoque aucune interférence
nuisible.

This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter, except tested built-in radios.

Cet appareil et son antenne ne doivent pas être situés ou fonctionner en conjonction avec une autre antenne ou un autre émetteur, exception faites des radios
intégrées qui ont été testées.

The County Code Selection feature is disabled for products marketed in the US/ Canada.

La fonction de sélection de l'indicatif du pays est désactivée pour les produits commercialisés aux États-Unis et au Canada.

Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 27 cm between the radiator & your body.

Déclaration d'exposition aux radiations:
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non
contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 27 cm de distance entre la source de rayonnement et votre corps.
JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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SPECIFICATIONS
MEXICO, SOUTH AMERICA & LATIN AMERICA COMPLIANCE STATEMENT

This product has been tested and found in compliance with the following standards: IEC 62368-1, Standard for Safety for Audio/Video, Information and
Communication Technology Equipment - Part 1: Safety Requirements and IEC/EN 60950-1, Information Technology Equipment – Part 1: Safety Requirements.

Operation of this equipment is subject to the following two conditions: (1) this equipment or device may not cause harmful interference, and (2) this equipment or
device must accept any interference, including interference that may be caused by undesired operation.

La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este
equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

Radiation Exposure Statement: This equipment complies with radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed
and operated with minimum distance 27cm between the radiator & your body.


Recycling and Disposal:
Dispose in accordance with applicable legislation. This product must be disposed of separately from general household (i.e.
residential) and commercial waste. Take it to a designated waste collection point in your area for safe disposal and recycling in accordance with National, Regional,
State, and Local Regulations and Laws. By doing this, conservation of natural resources, protection of the environment and human health occurs.

Mexico, South America and Latin American point of contact: Contact your authorized dealer.

Warranty Information:
IMPORTANT! Changes or modifications not expressly approved by Johnson Controls Inc. will void the user’s authority to operate the
equipment, as well as warranty for the product.
JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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SPECIFICATIONS
CE & UKCA (i.e EU & UK) DECLARATION OF CONFORMITY

This product is in conformity with the Electromagnetic Compatibility Directive 2014/30/EU, the Low Voltage Directive 2014/35/EU, POP Directive (EU) 2019/1021
and RoHS Directive (EU) 2015/863.

The product is labelled with the CE mark as proof of compliance with applicable European Directives and/or the UKCA Mark as proof of compliance with applicable
UK Laws and Regulations. Also, a CE or UKCA declaration of conformity (DoC) for this product can be found at
www.qolsys.com .

Simplified EU Declaration of Conformity Hereby, Qolsys Inc. declares that the radio equipment type is in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address:
www.qolsys.com


Frequency Bands Maximum Power

2412-2472 MHz 92.89 mW

5180-5825 MHz 895.4 mW

Operation of this equipment is subject to the following two conditions: (1) this equipment or device may not cause harmful interference, and (2) this equipment or
device must accept any interference, including interference that may be caused by undesired operation.

Radiation Exposure Statement: This equipment complies with radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed
and operated with minimum distance 27cm between the radiator & your body.


Recycling and Disposal:
Dispose in accordance with applicable legislation. This product must be disposed of separately from general household (i.e.
residential) and commercial waste. Take it to a designated waste collection point in your area for safe disposal and recycling in accordance with National, Regional,
State, and Local Regulations and Laws. By doing this, conservation of natural resources, protection of the environment and human health occurs.

UK & European single point of contact: Tyco Safety Products, Voltaweg 20,6101 XK Echt, Netherlands.

Warranty Information:
IMPORTANT! Changes or modifications not expressly approved by Johnson Controls Inc. will void the user’s authority to operate the
equipment, as well as warranty for the product. JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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SPECIFICATIONS
AUSTRALIA & NEW ZEALAND DECLARATION OF CONFORMITY

This product is in conformity with the Compliance Labelling – Devices Notice 2014, Compliance Labelling – Electromagnetic Radiation Notice 2014,
Electromagnetic Compatibility Notice 2017 of Radiocommunications Act 1992, and Telecommunications Instrument 2015 of the Telecommunications Act 1997.

Additionally the product complies with the following applicable Standards: AS/NZS 62368-1 .

The product is labelled with the RCM and R-NZ mark as proof of compliance with applicable Australian and New Zealand Directives, Laws and Regulations. A
Supplier Declaration of conformity (SDoC) for this product can be found at
www.qolsys.com .

Frequency Bands Maximum Power

2412-2472 MHz 19.68 dBm,

5180-5825 MHz 35.76 dBm

Operation of this equipment is subject to the following two conditions: (1) this equipment or device may not cause harmful interference, and (2) this equipment or
device must accept any interference, including interference that may be caused by undesired operation.

Radiation Exposure Statement: This equipment complies with radiation exposure limits set forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 27cm between the radiator & your body.


Recycling and Disposal:
Dispose in accordance with applicable legislation. This product must be disposed of separately from general household (i.e.
residential) and commercial waste. Take it to a designated waste collection point in your area for safe disposal and recycling in accordance with National, Regional,
State, and Local Regulations and Laws. By doing this, conservation of natural resources, protection of the environment and human health occurs.

Australia & New Zealand point of contact: Contact your authorized dealer

Warranty Information:
IMPORTANT! Changes or modifications not expressly approved by Johnson Controls Inc. will void the user’s authority to operate the
equipment, as well as warranty for the product.
JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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SPECIFICATIONS
Compliance
Notes
Country / Region
NORTH AMERICA
United States
FCC ID: 2AAJXQS-WIFI6 UL Listed (UL 62368-1)
Canada
IC ID: 11205A-QSWIFI6 cUL Listed (CSA C22.2 No.
62368-1)
Mexico
EUROPE
All countries except United Kingdom
CE
LVD - Directive 2014/35/EU -- IEC/EN 62368-1
EMC - Directive 2014/30/EU
RED - Directive 2014/53/EU
RoHS - Directive 2011/65/EU
POP - Regulation (EU) 2019/1021
Eco-Design - Regulation (EU) 2019/1782 - (power
supply only) JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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SPECIFICATIONS
Compliance
Notes
LATAM (Latin America / South America)
Peru
MTC - Certificate No. TRSS52068
Uruguay
URSEC - VU20210920-013085
All others
FCC - See information United States JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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SPECIFICATIONS
Compliance
Notes
EMEA (Middle East / Asia)
Australia / New Zealand
RCM / RCM-NZ Document#: IQWIFI6-IM

Revision Date: 2022-7

Software version: 2.0.0
Johnson Controls Inc. proprietary.

Reproduction without permission is not permitted.


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