Frequently Asked Questions
Can You Use Life Safety Devices with a Repeater?
Yes, you can use life safety devices with a repeater. Both the Resideo 5800RP and the DSC PG9920 can work with life safety devices. Click the link for details.
How Do I Wire/Program a DSC NEO for Use With a COSMOD2W?
Connect COSMOD2W power to Aux (+) and PGM2. Connect the zone outputs to any two NEO zone inputs. Program zones for smoke and CO. Click for full details.
What Kind Of Wire Do I Need For A Qolsys IQ Panel 4 Installation?
The wire needed depends on the install. If you will use wireless sensors and the included power wire, then no more wire is needed. Keep reading for details.
Can I Connect The Qolsys IQ Panel 4 To Cellular Monitoring?
Yes, in fact, you must activate the panel for cellular monitoring through Alarm.com, there is no way to use WIFI as the sole path. Keep reading for details.
How Does Dual Path Monitoring Work With A Qolsys IQ Panel 4?
When dual-path monitoring is used with the IQ Panel 4, both paths are used simultaneously. This ensures the fastest path is used. Keep reading for more details.
How Do I Replace the Batteries in My Schlage WIFI Lock?
Remove the cover, then the battery tray and take out all of the old batteries. Replace with high quality AA Alkaline batteries. Keep reading to learn more.
How Do I Add a Schlage WIFI Lock to My Alarm.com Account?
First, the Schlage BE489 WIFI Lock must be enrolled with the Schlage Home App. Then, those credentials are used to log in at Alarm.com. Read on for details.
How Do I Troubleshoot a Communicator Trouble on a DSC NEO?
To troubleshoot a communicator issue between a DSC NEO and a TL880 communicator you will need a volt meter and this guide. Continue reading for full details.
Why Can't I access "Tools" or "Settings" On My PROA7?
The Tools and Settings menu options will not be visible when a partition is armed on the PROA7 or PROA7PLUS Panel. Read on to learn about this limitation.
How Do I Program Z Wave Devices To A Qolsys IQ Panel 4?
Enroll a Z-Wave device into the IQ Panel 4 by putting the panel into pairing mode and activating the device's inclusion function. Read along as we explain.
Yes, you can use life safety devices with a repeater. Both the Resideo 5800RP and the DSC PG9920 can work with life safety devices. Click the link for details.
Added:
How Do I Wire/Program a DSC NEO for Use With a COSMOD2W?
Connect COSMOD2W power to Aux (+) and PGM2. Connect the zone outputs to any two NEO zone inputs. Program zones for smoke and CO. Click for full details.
Added:
What Kind Of Wire Do I Need For A Qolsys IQ Panel 4 Installation?
The wire needed depends on the install. If you will use wireless sensors and the included power wire, then no more wire is needed. Keep reading for details.
Added:
Can I Connect The Qolsys IQ Panel 4 To Cellular Monitoring?
Yes, in fact, you must activate the panel for cellular monitoring through Alarm.com, there is no way to use WIFI as the sole path. Keep reading for details.
Added:
How Does Dual Path Monitoring Work With A Qolsys IQ Panel 4?
When dual-path monitoring is used with the IQ Panel 4, both paths are used simultaneously. This ensures the fastest path is used. Keep reading for more details.
Added:
How Do I Replace the Batteries in My Schlage WIFI Lock?
Remove the cover, then the battery tray and take out all of the old batteries. Replace with high quality AA Alkaline batteries. Keep reading to learn more.
Added:
How Do I Add a Schlage WIFI Lock to My Alarm.com Account?
First, the Schlage BE489 WIFI Lock must be enrolled with the Schlage Home App. Then, those credentials are used to log in at Alarm.com. Read on for details.
Added:
How Do I Troubleshoot a Communicator Trouble on a DSC NEO?
To troubleshoot a communicator issue between a DSC NEO and a TL880 communicator you will need a volt meter and this guide. Continue reading for full details.
Added:
Why Can't I access "Tools" or "Settings" On My PROA7?
The Tools and Settings menu options will not be visible when a partition is armed on the PROA7 or PROA7PLUS Panel. Read on to learn about this limitation.
Added:
How Do I Program Z Wave Devices To A Qolsys IQ Panel 4?
Enroll a Z-Wave device into the IQ Panel 4 by putting the panel into pairing mode and activating the device's inclusion function. Read along as we explain.
Added: