Frequently Asked Questions

How Do I Add an External Communicator to a DSC PowerSeries NEO?
An external communicator must be added to a DSC PowerSeries NEO to get the system monitored and set up with Alarm.com. Learn to add an external communicator to a PowerSeries NEO.
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Can I Add Additional Zones to My Qolsys IQ Hardwire 16-F After Initial Setup?
All zones on the Qolsys IQ Hardwire 16-F use end-of-line resistors. A new sensor can be wired with the resistor and then learned into the panel. Learn about the IQ Hardwire 16-F.
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How Do I Fix the "Cannot Connect, PDP Denied" Error On My 2GIG GC2 3G Cell Communicator?
The "Cannot Connect, PDP Denied" error for a GC2 can be fixed by following a specific process for a cellular communicator refresh. Learn to fix cellular errors for the GC2.
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Why Is There a Weird Zone Status After Replacing a Wireless Sensor On My GC3?
If you replace a wireless sensor on your GC3 by just simply swapping the Serial Numbers, then you might get a "bypassed at device" error. Learn how to fix this GC3 issue.
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How Do I Properly Replace a Bad Sensor On My GC3 or GC3e?
To replace a sensor on a 2GIG GC3 or GC3e, you must fully clear the zone from programming. Then you must re-program the entire zone. Learn to replace a sensor for a GC3 or GC3e.
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How Do I Change the Master Code On a Honeywell LYNX Touch?
The Master Code on a LYNX Touch is used for arming/disarming and accessing the Master Tools Menu. We advise changing the security code. Learn to change the LYNX Touch Master Code.
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How Do I Change the Master Code On a Honeywell Lyric Controller?
Changing the Master Code on Lyric requires knowing the current Master Code. You can also reset the Master Code using the Installer Code. Learn to change the Lyric Master Code.
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How Do I Change the Master Code On a Qolsys IQ Panel 2 or IQ Panel 2 Plus?
The Qolsys IQ Panel 2 and IQ Panel 2 Plus can have multiple Master Codes assigned. A Master Code can access advanced system settings. Learn to change an IQ2 Master Code.
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How Do I Permanently Extend the Exit Delay Time for a Qolsys IQ Panel 2 Plus?
If you want to have an extended Exit Delay countdown timer for the IQ Panel 2, you can set the timer within programming. Learn how to permanently extend the Exit Delay on the IQ2.
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How Do I Manually Extend the Exit Delay Time for a Qolsys IQ Panel 2 Plus?
Whenever you Arm Away your Qolsys IQ Panel 2, a button will appear for you to extend the Exit Delay countdown by 60 seconds. Learn to manually extend the IQ2 Exit Delay countdown.
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