Frequently Asked Questions

How Do I Add GD00Z-8-GC Garage CNTRL to ProA7/ProA7Plus?
Note the DSK Pin, then mount the hardware. Put the panel into inclusion mode then press the Link button on the GD00Z-8-GC. Enter the Pin when prompted by the panel. Learn more.
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How Do I Wire the LTEM-PA or LTEM-PV To Share Panel Power?
For the LTEM-PA / LTEM-PV to receive power from the panel, the LTEM-Px transformer must be replaced with a connection to the panel's auxiliary power. Learn to power the radio.
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How Do I Integrate a LiftMaster MyQ Garage Door to a Qolsys IQ Panel 2 Plus?
Follow the steps to install the LiftMaster MyQ Garage Door Controller and integrate it with Alarm.com. Be sure the Garage Door & Gate Control feature is enabled. Keep reading!
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How Do I Upgrade My 2GIG Edge Panel's Firmware?
The 2GIG Edge can be updated using a USB drive, or over-the-air (OTA) via Alarm.com. OTA updates via WIFI are free and updates via cellular incur a small charge. Learn more!
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How Do I Install a Resideo LTEM-PA or LTEM-PV to a Honeywell VISTA-20P?
An LTEM-PA or LTEM-PV installs to a VISTA-20P through the keypad bus. Attach the included wiring harness to the radio, connect the other end to terminals 4, 6, and 7. Learn more.
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How Do I Update the Firmware On My 2GIG GC3?
Download the update files to the root directory of a USB drive. Plug the drive into the port on top of the GC3 panel. When prompted, press Update and enter a proper code. Read on.
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How Do I Enroll an Image Sensor With a 2GIG GC3e
Image Sensors enroll into a wireless zone on a 2GIG GC3e. They use a unique Equipment Code. Once enrolled rules are downloaded from Alarm.com. Learn about image sensors and a GC3e.
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How Do I Add a Duress Code Using the Alarm.com Customer App?
Alarm.com allows users to configure a Duress Code using the Alarm.com customer app. When a user disarms using the Duress Code, a silent alert is sent to monitoring. Learn more.
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How Do I Add a Duress Code Using the Alarm.com Customer Website?
Alarm.com allows the end-user to configure a Duress Code for their system remotely. This option is not available through the dealer portal. Learn about remote Duress programming.
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How Do I Swap Out A Keypad on a VISTA-20P, VISTA-15P, or VISTA-21iPLTE?
‚ÄčTo replace a keypad, first check its address by holding down the 1 and 3 keys simultaneously. Note the address. Remove the old keypad, install the new keypad, and set the address.
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