Frequently Asked Questions
Is A 2GIG Edge Compatible w/ All 2GIG Smokes/Heats?
Yes, all 2GIG sensors made in 2024 and before are compatible with a 2GIG Edge. Some early peripherals, such as keypads are not compatible. Read on for details.
How Do I Enable Camera Viewing On a PROA7PLUSC?
The PROA7PLUSC must be connected to the same WIFI network as the cameras. Compatible cameras must be enabled for viewing. Click here for full instructions.
Do I Have a PROWLTOUCHWM or a PROWLTOUCHWA wall mount?
With the release of the new wall mount kit for the PRO Series touchscreen keypads, it may be difficult to know which you have. Click here and we'll show you.
How Many Keypads Can I Add to a First Alert VISTAH3?
The VISTAH3 can support a total of 24 keypads. It can support up to eight (8) each: iBus keypads, PROSIX keypads, and WIFI touchscreen keypads. Read more here.
Can I easily Upgrade My VISTA-50P to a First Alert VISTAH3?
Yes, you can easily upgrade your VISTA-50P to a First Alert VISTAH3. The sensors from the VISTA-50P can be used. Click here to see how you can easily upgrade.
Can I easily Upgrade My VISTA-40 to a First Alert VISTAH3?
Yes, although it depends on which V-PLEX and wireless devices are in use. In this FAQ, we discuss upgrading a VISTA-40. Click for important information.
Can I Easily Upgrade My VISTA-20P to a First Alert VISTAH3?
Yes, upgrading a VISTA-20P to a VISTAH3 is easy. Determine which panel peripherals you currently have, and which you plan to use moving forward. Get details!
What Is the Default Installer Code on a 2GIG Edge?
The default Installer Code for the 2GIG Edge is 1561. This code is used to access the Installer Toolbox and program the system. Keep reading for full info.
How Do I Clear a Trouble on a Qolsys IQ Panel 4?
To clear a trouble condition on an IQ Panel 4, correct the cause of the trouble then go to messages and acknowledge the trouble alert. Click here for details.
How Do I Find the Firmware Version of a PROA7PLUS?
To find the firmware version of a PROA7PLUS enter the Installer Tools menu then check System Information then General Information. Click here to learn more.
Yes, all 2GIG sensors made in 2024 and before are compatible with a 2GIG Edge. Some early peripherals, such as keypads are not compatible. Read on for details.
Added:
How Do I Enable Camera Viewing On a PROA7PLUSC?
The PROA7PLUSC must be connected to the same WIFI network as the cameras. Compatible cameras must be enabled for viewing. Click here for full instructions.
Added:
Do I Have a PROWLTOUCHWM or a PROWLTOUCHWA wall mount?
With the release of the new wall mount kit for the PRO Series touchscreen keypads, it may be difficult to know which you have. Click here and we'll show you.
Added:
How Many Keypads Can I Add to a First Alert VISTAH3?
The VISTAH3 can support a total of 24 keypads. It can support up to eight (8) each: iBus keypads, PROSIX keypads, and WIFI touchscreen keypads. Read more here.
Added:
Can I easily Upgrade My VISTA-50P to a First Alert VISTAH3?
Yes, you can easily upgrade your VISTA-50P to a First Alert VISTAH3. The sensors from the VISTA-50P can be used. Click here to see how you can easily upgrade.
Added:
Can I easily Upgrade My VISTA-40 to a First Alert VISTAH3?
Yes, although it depends on which V-PLEX and wireless devices are in use. In this FAQ, we discuss upgrading a VISTA-40. Click for important information.
Added:
Can I Easily Upgrade My VISTA-20P to a First Alert VISTAH3?
Yes, upgrading a VISTA-20P to a VISTAH3 is easy. Determine which panel peripherals you currently have, and which you plan to use moving forward. Get details!
Added:
What Is the Default Installer Code on a 2GIG Edge?
The default Installer Code for the 2GIG Edge is 1561. This code is used to access the Installer Toolbox and program the system. Keep reading for full info.
Added:
How Do I Clear a Trouble on a Qolsys IQ Panel 4?
To clear a trouble condition on an IQ Panel 4, correct the cause of the trouble then go to messages and acknowledge the trouble alert. Click here for details.
Added:
How Do I Find the Firmware Version of a PROA7PLUS?
To find the firmware version of a PROA7PLUS enter the Installer Tools menu then check System Information then General Information. Click here to learn more.
Added: