Qolsys TSB# 230627 - IQ Remote PowerG - Best Practices

TSB #:
230627


DATE:
06/27/23

RE:
IQ REMOTE POWERG - SOFTWARE UPDATE BEST PRACTICES

Please note: Check all IQ Remote PowerG (IQR-PG) secondary touchscreens to see if a software update is needed when first
powered up.

Minimum Software Requirements:

IQ Panel 4 and IQ4 Hub -
v4.3.0

IQ Pro –
v4.2.1n

Do this first:

•
Update the primary panel to the minimum software listed above first

•
Connect the IQR-PG to Wi-Fi (if available*) or the panels built in access point

•
Pair the IQR-PG to the primary panel via Wi-Fi and it will immediately download the required image

•
If the IQR-PG is going to be paired via Wi-Fi no further action is required.

If the IQR-PG is going to be paired via PowerG:

•
After the above steps are completed when the software is downloaded and the remote has rebooted

•
Delete the IQR-PG as a Wi-Fi device

•
Pair the IQR-PG as a PowerG Device

*If there is no Wi-Fi available to connect IQR-PG:

•
Pair the IQR-PG via PowerG and ensure it is within ~ 20 feet of the panels built in access point

•
On the IQ Remote-PG, swipe down the status/settings bar

•
Press Settings

•
Enter Installer/Dealer code

•
Press “IQ Remote PG Upgrade”

•
Ensure the device receives its software update

NOTE
: If the IQR-PG is not connected to Wi-Fi – the IQR-PG must be in range of the panels built in access point to receive
updates – it will attempt to download its update ~24 hours after install – if it is not in range of the Panels AP – the unit will
not receive an update, the IQR-PG is designed to function on future software versions without an update – but will not
receive future features until updated.

**Wherever possible always ensure that the IQR-PG is connected to Wi-Fi regardless of the pairing method chosen (Wi-Fi or
PG Paired)**

TECHNICAL SERVICE BULLETIN
IQ REMOTE POWERG - SOFTWARE UPDATE BEST PRACTICES
Feature Comparison when
paired to the primary panel
over PowerG vs Wi-Fi: