Resideo Technical Notification #69 - CELL-ANT3DB Incorrect Mounting Bracket - Dated 09/23/21
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Technical Notification #69
Technical Updates Directly
Technical Notification #069
9/23/21
Sub
j
ect:
Incorrect Mounting Bracket Supplied
Product:
CELL-
A
NT3DB External Antenna Kit
September
23,
2021
Dear
Valued
Resideo
Customer:
The
purpose
of
this
communication
is
to
alert
you
to
an
issue
Resideo
Technologies
recently
discovered
with
the
CELL
‐
ANT3DB
External
Antenna
Kit.
Resideo
has
determined
that
an
incorrect
mounting
bracket
was
provided
in
the
antenna
kit
which,
prevents
the
antenna
from
being
appropriately
mounted.
Customers
with
the
affected
kits
can
contact
customer
support
to
order
the
correct
bracket
to
be
shipped
to
them.
All
inventory
from
ADI
is
being
replaced
with
kits
containing
the
correct
mounting
bracket.
To
confirm
the
CELL
‐
ANT3DB
External
Antenna
Kit
contains
the
correct
bracket,
a
green
sticker
will
be
placed
on
the
box.
Please
see
image
below:
Resideo
apologizes
for
any
inconvenience
and
appreciates
your
cooperation
and
understanding
while
we
work
to
resolve
this
issue.
Thank
you
in
advance
for
your
continued
support
of
Resideo’s
products.
If
you
have
any
questions
or
require
further
assistance,
please
contact
Resideo
Technical
Support
at
1
‐
800
‐
645
‐
7492,
email
customerservice@resideo.com
or
contact
your
local
District
Manager.
Sincerely,
Brandon
Dahlstedt
Product
Manager
Resideo
Technologies,
Inc
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