Resideo Technical Notification #41 - 6150 Keypad Panic Issues



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Document Transcript

MyWebTech
Technical Notification #41
Technical Updates Directly


Technical Notification #41

7/31/19




Subject:
6150 Panic Issue
Product:
6150 Keypads


July 2019

Dear Valued Resideo Customer:

The purpose of this communication is to alert you t
o a firmware anomaly Resideo has recently
detected in certain 6150 Keypads. Discovery of this
anomaly resulted in Resideo instituting a shipping

and manufacturing hold on the Keypads outlined belo
w on July 19, 2019. We would like to take this
opportunity to provide you with information relatin
g to this hold and identify actions to ensure prope
r
functionality.
The hold was instituted due to isolated reports (co
nfirmed through internal quality testing) that cert
ain
functionality on the 6150 keypad, manufactured duri
ng the period set forth below, will not properly
report. None of these reports have resulted in per
sonal injury or property damage, but our customers’

safety is paramount, as a result Resideo took speci
fic actions as outlined herein.
Resideo has isolated the cause to a firmware change
introduced in production of the 6150 Keypad on
April 17, 2019 (
date code C107
). All 6150 Keypads purchased between
April 18, 2019
and
July 19,
2019
(
date code C200
) may exhibit the anomaly. The impact of the chang
e is that when a 6150
Keypad is programmed to provide two button (1+*) an
d (3+#) functionality (typically used for Fire and
Police panic alerts) the keypad will not function a
s intended.
If you have programmed the 6150
Keypad with one button Fire or Panic alert and you
have not programmed two button
functionality, you will not experience the anomaly.

The impacted products were manufactured solely betw
een April 17, 2019 and July 19, 2019 and
sold between April 18, 2019 and July 19, 2019 with
the part numbers set forth below:
6150
6150PL2
6150ADT
V15PACK
V20PACK
V20PTISPKNA
To determine the date code of a 6150 Keypad, please
see attached Exhibit A.
Instructions:
Inventory: If you have an affected product in inven
tory, within the affected date code range, Resideo
requires you to return it to the distributor from w
hich you purchased the product for a complimentary
replacement of like product.
New Installations: Pending our resolution of the id
entified firmware anomaly, Resideo is offering
through its distribution network the 6150RF Keypad
as a replacement for the 6150, at the same cost.
The matrix below identifies the specific part numbe
r replacements.
Products Potentially Impacted

Replacement

6150, 6150PL2, 6150ADT
6150RF
V15PACK
V15PWRLSPK1
V20PACK
V2050RFKT2
V20PTISPKNA
N/A
Technical Notification #41

7/31/19


Prior Installations: If you have installed one of t
he affected Keypads, purchased between April 18,
2019 and July 19, 2019 and you have programmed the
(1+*, 3+#) combination keys to provide an
alert, please test each combination of the keys on
each keypad at each of your installations. If the
response is as intended, your keypad is not affecte
d and no further action is required. If the key
combinations do not work as expected, please replac
e the 6150 keypad with a 6150RF keypad and
return the affected product to your distributor for
a credit to your account. This replacement offer
will
be in effect through August 31, 2019.
It is a best practice and specifically suggested in
Resideo installation instructions that installers
test all
programming and sensors on all installations. In t
he case you have multiple keypads on the system,
we recommend that you test
ALL
keypads to ensure that the panic alerts are workin
g properly.
Resideo will implement a firmware revision for the
6150 Keypads before making them available for
sale. When this firmware fix is released for commer
cial sale, a communication will be sent to
customers before reverting from 6150RF to 6150 for
individual and consist-of kit purchases.
We apologize for any inconvenience this may have ca
used and appreciate your cooperation and
understanding while we resolve this issue. If you h
ave any questions or require further assistance,
please contact your local Sales District Manager or
Customer Service/Technical Support at 1-800-
645-7492.

Sincerely,


Kevin Piel
Sr. Product Manager






















The Honeywell Home Trademark is used under license
from Honeywell International Inc.

from
Technical Notification #41

7/31/19


Exhibit A
Date Code Identification
Determination of the date code on a product is nece
ssary to identify whether the products in question
are affected by this Technical Notification. The C
designation refers to 2019 and the number followin
g
refers to the day of the year. For example, C010 i
s January 10, 2019. The affected 6150 Keypads
fall between date codes C107 and C200. Note that t
he date code on the sticker is for illustrative
purposes only and may not represent a date code wit
hin the affected range.
Product Still in the Box:
6150 Stand Alone Keypads:
A label located on the flap of the 6150 includes th
e date code. The photos below show the location of
the date code label to assist you during the invest
igative process.


V15PACK, V20PACK and V20PTISPKNA Manufactured Packs
:

A label located on the outside of carton includes t
he date code. It is a white label that will be affi
xed to
one of the 4 sides of the carton. The photo below s
hows the location of the date code label to assist
you during the investigative process.

Product is Not in the Box or Installed:
Please test all functionality. If the response is a
s intended, your keypad is not affected and no furt
her
action is required. If the key combinations do not
work as expected, please replace the 6150 keypad
with a 6150RF keypad and return the affected produc
t to your distributor for a credit to your account.

This replacement offer will be in effect through Au
gust 31, 2019.


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