Telguard TG-7E - Install Guide



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Document Transcript









COMPANY CONFIDENTIAL

For use by TELGUARD
®

customers only.

Distribution to other parties strictly prohibit
ed.



October 12, 2022


Part Number 56052601

Rev
B

Telguard TG
-
7

Dual Path Series

Installation
&

Operating Guide

for models TG
-
7
E

and

TG
-
7
FE

©

202
2

Telguard.
Telguard and the Telguard Logo are registered trademarks of
Telular Corporation | Telular is a business unit of AMETEK, Inc. All Rights Reserved.


TG
-
7

Dual Path Series
Installation & Operating Guide


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Telguard

Important Note

The registration form must be completed before leaving for the job site to install the Telguard
product.


Use our dealer site at
portal.telguard.com

to register the unit in real time.

Foreword

Dealers
purchase Telguard
®

alarm

communicators for the quality,
features,

and total value

they
represent
.

Telguard TG
-
7

Dual Path Series

devices

meet UL and ULC standards

for Commercial
Burglary and Commercial Fire systems.
The
se devices can

be used in
Commercial
Burglary
,
Commercial
Fire
, or combination Burg/Fire
system
s

as
a dual
path
communication system
,
or as
the

sole communication path
,
when applicable features are enabled
.

Technical
Sup
port

Technical support for all Telguard products is available
:

Toll Free: 800
-
229
-
2326, option
9

Monday

F
r
i
day 8am

8pm ET

Saturday

9
am

5
pm ET


About this
Manual

This manual assumes that you have basic security system installation skills such as measuring
voltages, stripping wire, properly connecting wires together, connecting wires to terminals, and
checking phone lines. It also assumes that you

have a familiarity with the proper installation and
programming tasks related to various alarm panels.

The material and instructions covered in this manual have been carefully checked for accuracy
and are presumed to be reliable. However,
Telguard
assumes no responsibility for inaccuracies
and reserves the right to modify and revise this manual without notice.

It is our goal at
Telguard
to always supply accurate and reliable documentation. If a discrepancy
is found in this documentation, please
sen
d an email message
to:

CustomerService.Telular@ametek.com


Or, write to:

Telguard Technical Services

3225 Cumberland Blvd

Suite 300

Atlanta, GA USA 30339



NOTE:

References in this manual to the
TG
-
7

Dual Path Series

product should be
construed to apply equally to the TG
-
7E
and the TG
-
7FE
product unless otherwise
indicated. Similarly, unless otherwise indicated, all information applies equally to
either the AT&T or Verizon model of either product
.

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-
7

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Repair and
Warra
nty

If trouble is experienced with the
Telguard Cellular

Alarm
Communicator

please
contact Te
lguard
Tech
nical
Support
for troubleshooting,
repair
,

and (or) warranty
information. The
dealer or end
user should

not attempt any repair to
the Telguard

Cellular Alarm
Communicator
. Repair of this equipment should
only
be referred to
qualified technical personnel.

Telguard
will repair or replace (our option) inoperative units for up to
two
years

from

date of manufacture. This excludes damage due to lightning or

to

installer error.
Unauthorized modifications void this warranty.


Not responsible for incidental or
consequential

damages.


Liability
is
limited to price of unit.


This is the exclusive
warranty and no other warranties will be honored, whether expressed or implied.

An RMA must be assigned before returning product
. You may obtain an RMA via
phone at 800
-
229
-
2326 opti
on 1, or via email at
returns.telular@ametek.com
.

NOTE:

RMA number must be on the outside of box or product will not be accepted.

Future Testing
and

Limitations on Use

The
Telguard

TG
-
7

Dual Path Series

communicator

is part of an advanced design
alarm

communication system. It does not offer guaranteed protection against
burglary and fire. Any alarm communicatio
n system is subject to compromise or
failure.

The
communicator

will not work

without power.
Electrically powered devices will not
work if the power supply is off for any reason, however briefly.

The cellular radio network

and/or the local area network (LAN)
, needed to transmit
alarm signals from protected premises to a central mo
nitoring station, may be
inoperable or temporarily out of service. Cellular radio networks
and LANs
are also
subject to compromise by sophisticated methods of attack.

This equipment, like any other electrical device
,

is subject to component failure.
Although this equipment is designed to be long
-
lasting, the electrical components
could fail at any time.

Due to these limitations, we recommend that if the automatic self
-
test feature is not
enabled, other arrangements b
e made with the user to test the system at least once
every three months. Moreover, arrangements should also be made for on
-
site
inspection/test by a licensed alarm installer at least once each year.

Terms and Conditions for Use of
Telguard

Product

These Terms and Conditions are a legal contract between you and
Telguard

for the
title to and use of the Product. BY RETAINING AND USING THE PRODUCT YOU
AGREE TO THE TERMS AND CONDITIONS INCLUDING WARRANTY DISCLAIMERS,
LIMITATIONS OF LIABILITY AND INDEMNI
FICATION PROVISIONS BELOW.
IF YOU
DO NOT AGREE TO THE TERMS AND CONDITIONS, DO NOT USE THE PRODUCT AND
IMMEDIATELY RETURN THE UNUSED PRODUCT FOR A COMPLETE REFUND.

You
agree to accept sole responsibility for any misuse of the Product by you; and, in
addi
tion, any negligent or illegal act or omission of you or your agents, contractors,
servants, employees, or other users of the Product so long as the Product was
obtained from you, in the use and operation of the Product.


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-
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INDEMNIFICATION OF
TELGUARD

YOU S
HALL INDEMNIFY, DEFEND AND HOLD HARMLESS
TELGUARD
FOR ANY OF THE COST,
R
,
MISUSE OR IN A MANNER NOT CONTE
MPLATED BY YOU AND
TELGUARD
OR INCONSISTENT
WITH THE PROVISIONS OF THIS MANUAL; (ii) IN AN ILLEGAL MANNER OR AGAINST PUBLIC
POLICY; (iii) IN A MANNER SPECIFICALLY UNAUTHORIZED IN THIS MANUAL; (iv) IN A MANNER
HARMFUL OR DANGEROUS TO THIRD PARTIES; (v) FROM

CLAIMS BY ANYONE RESPECTING
PROBLEMS, ERRORS OR MISTAKES OF THE PRODUCT; OR (vi) COMBINATION OF THE
PRODUCT WITH MATERIAL MODIFICATION OF THE PRODUCT OR USE OF THE PRODUCT IN AN
ENVIRONMENT NOT PROVIDED, OR PERMITTED, BY
TELGUARD
IN WRITING. THE PARTIES
SHALL GIVE EACH OTHER PROMPT NOTICE OF ANY SUCH COST OR CLAIMS AND
COOPERATE, EACH WITH THE OTHER, TO EFFECTUATE THIS INDEMNIFICATION, DEFENSE
AND HOLD HARMLESS.

WARRANTY

and

LIMITATIONS

TELGUARD
WILL REPAIR OR REPLACE (OUR OPTION) INOPERATIVE UNITS FOR UP

TO
TWO
YEARS

FROM DATE OF MANUFACTURE. EXCLUDES DAMAGE DUE TO LIGHTNING OR
INSTALLER ERROR AS WELL AS UNITS THAT INCORPORATE MATERIAL, OR USED IN A
MANNER OR ENVIRONMENT, NOT SPECIFICALLY AUTHORIZED IN THIS MANUAL.
UNAUTHORIZED MODIFICATIONS VOID THIS W
ARRANTY. NOT RESPONSIBLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES. LIABILITY LIMITED TO PRICE OF UNIT. THIS IS
THE EXCLUSIVE WARRANTY, IN LIEU OF ALL OTHER WARRANTIES INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY, TITLE, DELIVERY, INFRINGEMENT OR FITNE
SS FOR A
PARTICULAR PURPOSE AND NO OTHER WARRANTIES WILL BE HONORED, WHETHER
EXPRESSED OR IMPLIED.


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-
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Table

of Contents

Important Note

i

Foreword

i

Tech
nical Support

i

About this Manual

i

Repair and Warranty

ii

Future Testing

and Limitations on Use

ii

Terms and Conditions for Use of Telguard Product

ii

Table of Contents

iv

General Description and Operation

1

Information Related to Software Settings
Fire Systems

3

Information Related to Software Settings
Burglary Systems

5

Features

7

Operating Mode

7

Multiple Alarm Format Support

7

Complete Supervision of Communication Path

7

Link Supervision

8

Complete Power Supervision

8

Telguard Automatic Self
-
test Report

9

Telguard Check Status Capability

10

Programmable Supervisory Trip Output (STC) Relays

10

Post
-
Installation Remote Programming

10

Diagnostic and Status LEDs

11

Optional DC Operation (12VDC or 24VDC)

11

Complete Factory Reset Option

11

UL and

ULC Compliance

12

Getting Ready

13

Dealer Account Establishment

13

Pre
-
Installation Checklist

13

PCB Layout

14

Installation

15

Summary

15

Step 1: Register the Telgu
ard Unit

15

Step 2: Physically Install the Communicator in Desired Location

17

Step 3: Determine Antenna Placement for Best Performance

18

Step 4: Make Communications Connections and Activate

19

Step 5: Connect Supervisory Trip Outputs

20

Step 6: Connect and Test the Trip Input (optional)

21

Step 7: Connect Tamper Switch (optional in fire
-
only systems/required for burg)

22

Appendix 1

Connection Guide

23
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-
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Wiring Diagrams

23

Tamper Switch Installation for TG
-
7E UL/ULC Commercial Burglary Applications

27

RJ
-
45 Jack Pin Assignm
ents

28

DC Terminal Strip Pin Assignments

28

Main Terminal Strip Pin Assignments

28

AC Terminal Strip Pin Assignments

29

Compatible Alarm Panels

29

Appendix 2

Troubleshoo
ting Guide

30

LED Indicator Guide

Normal Operating Mode

30

Troubleshooting Quick Reference Table

31

LED Indicator Guide

RSSI Mode

32

Appendix 3

Commercial Fire Single DACT Installation

33

TG
-
7FE Cellular Signal Strength

33

Configure Fire Alarm Panel to Use Single Communication Device

33

Appendix 4

Commercial Fire 6
-
hour Supervision

34

Appendix 5

Compliance with UL and ULC Standards

34

Appendix 6

Detailed Specifications

35

Dialer to Interface Electronics

35

Power

35

Digital Cellular Radio and Other Specifications

35

Appendix 7

Accessories

36

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-
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General Description and Operation

The Telguard TG
-
7

Dual Path Series

communicator

is a
n

alarm transmission device

that facilitates
the use of
the

cellular
network or an internet
-
connected LAN

(
Ethernet
) for
the delivery of
signals

for commercial alarm panels
, providing the following
three

modes of operation
:



Dual Path

Cellular primary,
LAN

backup



Dual Path

LAN

primary, Cellular backup



Cellular
Only
(used for Sole Path)

In Dual Path mode, the communicator can use
either the cellular or LAN path to transmit an event
from the panel and fail over to the other path when the primary becomes unavailable. In Cellular
Only mode, the communicator will not monitor for a LAN connection and strictly use cellular

as

the
means o
f communication. This mode also offers the ability to supervise the connection to meet
specific burg and fire requirements.

T
he
communicator

can also be used as
either a Primary or
Secondary Path device when an

alternate

communications path is connected to another
Panel
-
Telco
interface or DACT
. In such cases, panel
settings
determine the alarm reporting path.


When transmitting an alarm signal, the
Telguard communicator

obtains its data from the alarm
panel by way of a
telephone interface
, sometimes referred to as
dialer
-
capture
. The
communicator

will obtain all alarm signal information including monitoring station phone number, account number
and all zones for every alarm transmission. The
communicator

handshakes with
the alarm panel and
causes it to transmit the alarm data.
The
communicator

encodes the alarm data and
securely
transmits it to the Telguard Communication Center (TCC) over the
chosen path
: cellular
radio
or
connected
LAN
. The
TCC performs a function similar to a central station receiver and issues the
transmission acknowledgement when the last message in the transmission is received. After
decoding and reformatting, the alarm signal is routed to the desired alarm company monito
ring
station

for action. For installations in Canada, a required End
-
to
-
End Acknowledgement feature shall
be enabled. This feature will cause a Radio Failure Condition when an acknowledgement cannot be
relayed from the central st
ation to the communicator. This feature is optional for the United States.


Telguard offers the ability to
establish an
override
of
the
central station
telephone and account
numbers

stored in the panel

by providing alternate central station values in Telgu
ard dealer portal
:

portal.telguard.com

.
This can be useful in situations where the installer codes are not known or the
panel cannot otherwise be reprogrammed. When the communicator is configured
with

override

values
, all signals
,

whether alarm, trouble, or su
pervisory,

will be

sent to the override
central station
.
To
be able to
send different types of signals to different locations, the
central station

data
for each
type of signal
will need to be programmed into the panel

and the override values left blank in the
dealer portal. This will cause the communicator to use the central station values as transmitted by
the panel.

In a typical alarm installation, the
communicator

is installed in the same area as the host alarm
sys
tem and is connected directly to the host alarm panel via the
jack

(black RJ
-
45)
.
The communicator connects to the Telguard Communication Center (TCC) via a
built
-
in cellular radio or, w
hen used as a dual path device,
via a
n Ethern
et cable that connects

the
Ethernet

jack

(silver RJ
-
45)

with an Internet
-
enabled premises LAN
.

Two programmable System
terminals in order to provide Telgu
ard trouble signals to the alarm panel. Additionally, automatic
self
-
test and
Check Status

signals are transmitted exclusively to the
TCC
. The
communicator

supports several power supply options. The
communicator

can be plugged into a standard AC
outlet
(120 volts
/60Hz
)
and will keep a dealer
-
supplied battery charged.
Or, the communicator

can
operate on 12VDC
or 24VDC
regulated
power
supplied by

the
connected
alarm panel. The TG
-
PEM
Accessory is
also
available f
or adding
multiple
dry contact zones to TG
-
7

Dual Path Series

communicator
s

in either fire or burglary systems (but not combinations systems)
, in cases where a
DACT connection is not available or more inputs are required.
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-
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The UL Listed equipment at the TC
C plays a key role in the operation of every Telguard device. All
Telguard units utilize the TCC due to the panel alarm signal format encoding and decoding
requirements used in packet
-
data transmissions. The TCC also manages the real
-
time databases for
T
elguard

conditions include programming setup information, alarm transmission information, supervisory
trouble information,
Check Status

information, and automatic self
-
te
st information.

TG
-
7

Dual Path Series

communicators come

in
several

versions configured to work either with the
AT&T or Verizon networks:


Model

Version

A
pplication


UL/ULC S
tandards

TG
-
7E

TG
-
7
E
-
A

(AT&T)

Dual

Path Communication for
Burglary
Systems

in United States and Canada

UL 1610, ULC
-
S304

TG
-
7
E
-
V

(Verizon)

Dual

Path Communication for
Burglary
Systems in United States

UL 1610

TG
-
7FE

TG
-
7F
E
-
A

(AT&T)

Dual

Path Communication for Fire
or Burglary
Systems in United States and Canada

UL 1610, ULC
-
S304,
UL 864, ULC
-
S559

TG
-
7F
E
-
V

(Verizon)

Dual

Path Communication for Fire
or Burglary
Systems in United States

UL 1610, UL 864

NOTE: TG
-
7

Dual Path Series

communicators c
an be used as either a Primary or Secondary Path
device when an alternate communications path is connected to another alarm panel DACT
connection. In such cases, the panel determines the alarm reporting path.

NOTE:

While working in Canada,
the
communicator

may use Rogers Wireless, Bell Mobility, Telus
,

or
SaskTel

cellular
networks.



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-
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Information Related to Software Settings
F
ire Systems


NOTICE TO USERS, INSTALLERS, AUTHORITIES HAVING JURISDICTION, OT
H
ER
INVOLVED PARTIES

FIRE SYSTEM INSTALLATIONS

IN THE UNITED STATES
:
This product incorporates field
-
programmable
software. In order to

comply with the requirements in the Standard for Control Units and Accessories for
Fire Alarm Systems, UL 864, certain programming features or options must be limited to specific values
or not used at all as indicated below.



Program feature or
option

Permitted
in UL 864?
(Y/N)

Available

settings

Settings permitted in

UL 864

Link Supervision
when used as a Sole
Path

Y

Disabled, 200 seconds, 5 minutes,
60 minutes

200 seconds, 5 minutes,

60 minutes

Automatic Self
-
Tests
when used with an
alternate
communication path

Y

Disabled, 6 hours, Daily, Weekly,
Monthly

6 hours

*

AC Failure Condition
(ACFC)/Low Power
Failure (LPF)

Y

Disabled, any number of hours up
to 24

1 hour, 2 hours, 3 hours

No Service Condition
(NSC) delay

Y

30
seconds, 60 seconds, 3
-
, 5
-

10
-
,
20
-
, 30
-
, 45
-
, 60
-
, 1440
-

minutes

30 seconds, 60 seconds, 3
minutes



*

6 hours is
specified in

2013 and later editions of
NFPA 72
;
the
2010 edition specified 24 hours (daily).



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-
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NOTICE TO USERS, INSTALLERS,
AUTHORITIES HAVING JURISDICTION, OT
H
ER INVOLVED PARTIES

FIRE SYSTEM INSTALLATIONS

IN CANADA
:
This product incorporates field
-
programmable software. In
order to comply with the requirements in the Standard for Equipment for Fire Signal Receiving Centres
a
nd Systems,
ULC
-
S559
, certain programming features or options must be limited to specific values or
not used at all as indicated below.



Program feature or option

Permitted
in
ULC
-
S559
?
(Y/N)

Possible settings

Settings permitted in

ULC
-
S559

Link
Supervision

Y

Disabled, 180 seconds

180 seconds

End
-
to
-
End
Acknowledgement

Y

Disabled, Enabled

Enabled

No Service Condition (NSC)
delay

Y

30 seconds, 60 seconds,
3
-
, 5
-

10
-
, 20
-
, 30
-
, 45
-
,
60
-
, 1440
-

minutes

No more than 60 seconds

AC Failure
Condition (ACFC)/
Low Power Failure (LPF)

Y

Disabled, any number of
hours up to 24

1 hour, 2 hours, 3 hours

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-
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Information Related to Software Settings
Burglary Systems


NOTICE TO USERS, INSTALLERS, AUTHORITIES HAVING JURISDICTION, OT
H
ER INVOLVED
PARTIES

BURGLARY SYSTEM INSTALLATIONS

IN THE UNITED STATES
:
In order to comply with the
requirements in the
Standard for Central
-
Station Burglar
-
Alarm Units
,

UL 1610 and Standard Line
Supervision
,
the communicator must meet these
requirements:

The TG
-
7

Dual Path Series

communicator must be used in one of the following configurations:



As a primary communicator, single line
-
200 second supervision; or



As a secondary communicator line for a DACT (
supervision not required
). Every 24
hours, a check
-
in
signal must be sent from the communicator to the central station over the primary dialer

and
each
communication path shall be monitored for integrity (DACT shall have line monitoring enabled and the
communicator

shall have cellular connec
tion supervision enabled).

Additionally
:



When the heartbeat transmission over the LTE
-
M

network is enabled, the communicator can provide
Standard Line Security over the LTE
-
M

channel.



The communicator shall be
connected to

a

UL Listed
alarm
control
panel.



A

tamper switch
on the communicator
shall be connected directly to an input zone on the control panel,
and the zone shall be designated as the zone for Tamper Protection. Tamper wires and all other wires
connecting the communicator to the panel shal
l be in rigid or flexible metal conduit

unless supervised.



The PPF panel presence failure feature must be enabled if the wiring distance between the panel and
the communicator is greater than
20 feet

or the connection is not mechanically protected; setting

is
accessible in the online portal
.


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-
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NOTICE TO USERS, INSTALLERS, AUTHORITIES HAVING JURISDICTION, OT
H
ER INVOLVED PARTIES

BURGLARY SYSTEM INSTALLATIONS

IN CANADA
:
In order to comply with the requirements in the
Standard for Control Units, Accessories and Receiving Equipment for Intrusion Alarm Systems
,
ULC
-
S304
,
the communicator must meet these requirements (Security Level
I or
II):

The TG
-
7

Dual Path Series

communicator must be used in one of the following configurations:



Pass
ive
communication system line security level
P
1 (single communication channel)

for
Security Level I
;
or



Line security level
P
2 (
multiple communication channels
)

for Security Level II
. There is no heartbeat sent
in this configuration, only periodic test transmissions.

Additionally:



Every 24 hours, a test transmission must be sent to the signal receiving centre over each
communication path. Each communication path
shall be monitored for integrity (DACT shall have line
monitoring enabled and the
communicator

shall have
both LAN (unless in cellular
-
only mode) and
cellular connection supervision enabled). For Level
A
2, the working communication path shall report the
fa
ilure of the other channel within 240

s
econds
.



The
communicator

shall be used in conjunction with a ULC or cUL Listed Control Unit/Alarm Panel.



STC1 and STC2 shall be connected from the communicator to the control panel and designated for
general trouble c
onditions.



A

tamper switch
on the communicator
shall be connected directly to an input zone on the control panel,
and the zone shall be designated as the Tamper Protection zone. Tamper wires and all other wires
connecting the communicator to the panel shal
l be in rigid or flexible metal conduit.



The PPF panel presence failure feature must be

enabled

if the wiring distance between the panel and
the communicator is greater than 18m or in different rooms or the connection is not mechanically
protected

in
metal

conduit
; setting is accessible in the online portal.



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-
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Features

This section summarizes the key features of Telguard TG
-
7

Dual Path Series

communicators.

Operating Mode

The TG
-
7

Dual Path Series

is
comprised of

transmission device
s

that
are

installed at protected
premises to provide
signal

transmission
over cellular and Internet
-
enabled LAN connections
for
alarm systems
.

The
communicator

transmits alarm signals over the nationwide digital cellular
network if the
premises I
nternet connection
has been disrupted

or

compromised
,

when there is no
LAN

connection

available
, or when set for primary or sole path use of the cellular pathway.

When
set in LAN primary mode, the communicator will first attempt to transmit alarm signals over the
LAN pathwa
y.

Multiple

Alarm Format
Support

The Telguard TG
-
7

Dual Path Series

communicator

supports multiple alarm communication formats.

NOTE:

The
communicator
auto detection
of the panel alarm format.

Auto Format Detect feature allows the
communicator

to adapt to receive any listed format. If the alarm
format is changed for
any
reason, the
communicator

will
adjust to accept the new format
.

See Appendix 1 for a list of compatible alarm formats a
nd compliance requirements.

Complete Supervision of Communication Path

The
communicator

continuously supervise
s

the

connection to the alarm panel and the
c
ellular

and
LAN (
when not set
in cellular
-
only mode
)

path
ways
.


If
any
of these

path
ways

becomes inoperative,
the
communicator

can generate

a relay trip output that can be connected to a zone input of the
host alarm panel.

These System Trouble Conditions (STCs) are described below.

L
AN

Failure

Condition (
L
AN
FC
)

The
communicator

monitors
the
LAN

connection by

verifying that messages can be sent to
the
Telguard Communications Center (TCC)

and an acknowledgment returned. If an initiated message
cannot reach the TCC, a LAN Failure Condition (LANFC) is declared and the LEDs indicate the type
of trouble condition.
The System Trouble Condition LED (STC LED

2
) will flash 3 times
,

and the STC
r
elay will trip after a programmable period of time.
LED 6 (LAN STC LED) will also flash in a specific
pattern to indicate the possible cause of the
LANFC
issue:



Single flash:

LAN
connection not detected.
Check the
wiring
connection between the
communicato
-
45 and premises LAN port (typically a router or switch).



Two flashes:

Unable to obtain IP Address from LAN.
Check with the System Administrator
for the premises. A static IP address may be needed.



Three flashes:

Unable to
reach
Internet
.
C
heck with the
S
ystem
A
dministrator
for the
premises.

The Gateway Address may be incorrect.



Four flashes: Expected TCC acknowledgement not received.
C
all Telguard Technical
Support as additional troubleshooting will be required.

NOTE: When the
communicator

is configured
to use a

s
ole communications path

(cellular)
, the
LAN

Fa
ilure

Condition (
L
AN
FC
) is
not applicable and LED 6 will
remain
off
.
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-
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Telguard

No Service Condition (NSC)

A

no service condition (NSC)

occurs

when the
communicator

is unable to register with the cellular
network.

NSC
can be configured

to trip the supervisory relay output (STC relay) after a
programmable

period
of time. The STC LED will flash 4 times immediately after losing cellular service and
dial
-
ton
e

will

cease to be provided,

independent of the STC assertion and programmed assertion delay. NSC
restoral occurs immediately after cellular service has been acquired.


Radio
Communications
Failure Condition
(
RFC)

Radio communications failure condition (R
FC)
occurs

when
the
communicator

is unable to

receive a
response from the TCC
.

When
RFC is
declared, the STC LED will flash
5 times
, dial
-
tone will
cease
,

and
the STC relay will trip

as programmed
.

Restoral of this condition occurs after 10
minutes or
when a message is received from the TCC.

NOTE:

When End
-
to
-
End acknowledgement feature is enabled, a message that fails to deliver to
the Central Station will trigger an RFC condition
.

Panel Presence Failure (PPF)


Panel presence failure conditi
on (PPF)
occurs
when
the
communicator

is unable to detect the
presence of the alarm panel. PPF is indicated by the STC LED flashing 7 times. A supervisory report
is generated and sent to
the TCC
for Central Station delivery
upon detection of PPF.

Restoral of this
condition occurs when the
alarm
panel is detected as present for the selected delay time.

NOTE:

The factory default for PPF is
Disable
d

and needs to be Enabled for its use.

F
or the PPF
feature to work, Tip, Ring, and the return connections

for Tip and Ring must be connected
between the panel and the
communicator
.

UL
/ULC Compliance

Note:

If the wiring distance between the panel and the communicator is
greater than 20 ft. (18m or in different rooms in Canada) or the connection is not mechanically
protected (metal conduit required in Canada), PPF must be enabled. Since fire systems must
com
ply with these restrictions (UL 864, ULC
-
S559), PPF is not required for fire systems.

Link Supervision

In
order to satisfy UL and ULC requirements, the
communicator

can enable link supervision at preset
intervals.

Once
the
communicator

is
provisioned
with the
Link Supervision option,
the
TCC

constantly monitors
all
the
enabled
communicator
pathways

and sends a specific message to the
Central Station

if
a

path is broken or a compromise attempt is made.


After the initial account
activation
has completed
,
the
installer must verify the
Link Supervision
by turning off the device and
making sure an alarm with the specific code is delivered.

Complete Power Supervision


The
communicator

can supervise and report status of the backup battery and AC power source

when powered from the AC
adapter
.


It

has an integrated control and power
component
which
keeps the
battery charged

and

is also supervised.

Furthermore, the
communic
ator
can report on low voltage events when
powered from
a

DC source

at the alarm panel
.


Low/Missing Battery Condition (LBC)

When using AC as the main power source, the
communicator

checks the backup battery voltage on
initial power
-
up and every 60 seconds thereafter. If the battery voltage is less than 11.6 volts, it
an

LBC occurs whereby the STC LED blinks twice, and the TG
-
7

Dual Path Series
Installation & Operating Guide


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Telguard

STC relay trips. Whe
n the battery voltage increases to 12.1 volts, the STC LED and STC relay restore.
The
communicator

also indicates Low/missing Battery Condition (LBC) when the battery charger
fails, or the battery fails the periodic load test.

AC Failure Condition (ACFC)

A
C failure condition (ACFC) is detected immediately when the AC power
-
driven input

from the
plug
-
in
adapter

drops below

8

VAC. When this condition is detected, the STC LED blinks once, the
Power LED turns off, and the STC trip output is activated
after a preset time (default 2 hours).
When AC power returns to normal (
at least 10

VAC), the Power LED turns on immediately and the
STC trip output restores after 60 seconds.

When ACFC occurs, you may want to verify both the
power at the outlet and that

coming from the
adapter
.

Low

Power Failure

(L
PF
)


If the
communicator

is being powered through the DC connection, a
Low Power F
ailure condition
(
LPF
) is detected immediately when the
D
C power drops below
7.5
V
D
C. When this condition is
detected, the STC L
ED blinks once, the Power LED turns off, and the STC trip output is activated
after
a preset time (
2 hours
)
. When
D
C power returns to normal (

8
V
D
C), the Power LED turns on
immediately and the STC trip output restores after
60 seconds
.

Dial Tone Failure (
DTF)

The
communicator

provides
a telephone interface similar to that of
a

Telco central office
.
The
communicator

continuously monitors the circuit that provides dial tone to the alarm panel.
The
communicator

suppl
ies

30VDC by default but can be configured to supply 40VDC, as needed.

A
Dial Tone Failure (DTF)
occurs

when
the
communicator

is
unable to provide proper telephone
signaling to the panel (
voltage supplied

unexpectedly
drops).
The STC LED will flash 6 times a
nd
the STC relay
will trip
.

NOTE:

This condition will require contacting Telguard Technical Support for resolution.

Catastrophic Failure (CF)

Catastrophic Failure (CF) is any condition that causes the
communicator

to stop functioning at all
levels. The most common CF is a power failure event

with insufficient battery backup
.


The STC1
and STC2 trip outputs are
activated,

and the visible indication is loss of all LED activity.

Telguard Automatic Self
-
test Report

Th
e automatic self
-
test signal schedule is programmable as prescribed when the
communicator

is
registered. The
C
entral
S
tation
receives the automatic self
-
test report in the same format that the
alarm panel normally uses for communication over the Telco lin
e. The self
-
test code and testing
frequency are set during registration and can accommodate any code the Central Station expects.

Self
-
tests
include separate reporting for

both the cellular and LAN pathways (
unless
in cellular only
mode).

The TCC capture
s all current and historical data pertaining to the operation of the
communicator

when it processes the automatic self
-
test signal. This data contains current operational status
(C.O.S.) of the
communicator

such as "All OK"
, "AC fail condition", "low/miss
ing battery condition",
LAN failure condition,
or any combination of
identified trouble conditions

as well as the current
cellular
signal strength. In addition, the data also contains historical data for supervisory events that
occurred since the last sel
f
-
test or
Check Status

report
signal was transmitted.
This data includes
the number of occurrences of AC fail conditions, low battery conditions,
LAN

failure

conditions, and
no cellular service conditions.

This additional information is available by visiting
portal.telguard.com

(dealer log
-
in credentials required)
.
TG
-
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Dual Path Series
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Telguard

Telguard
Check Status
Capability

Although
the
communicator

has the capability for a
n
automatic
periodic
self
-
test, a separate feature
is provided for determining the current operational status of every Telguard

communicator
. This
feature is called
Check Status

and is used to provide real
-
time operational status for
the
communicator

on
-
demand.
It is useful in resolving STC events that are reported by the alarm panel
to the
Central Station
.
Check Status

is available via
portal.telguard.com

(dealer log
-
in required).

Check Status

causes
the
communicator

to uplo
ad current operational status data and historical
data, just as the automatic self
-
test described above, except that the
resulting status

is held in the
Telguard database at the
TCC

for review and is not forwarded to the
Central Station
.

Programmable Super
visory Trip Output (STC) Relays

The
communicator

has two supervisory relay trip outputs

available

(
STC1
normally open and
STC2
normally closed) and both are energized in a powered
-
up state when no system troubles
exist. This enables a supervisory trouble code to be transmitted to the
Central Station

when
-
hour instant input zone.

The
trouble condi
tions that trigger the
STC relays are programmable via
portal.telguard.com

(dealer log
-
in required)

to meet virtually any
installation requirement.

Note:
If using a supervised zone to monitor for the STC relay
,
please make sure that you follow
resistance requirements of the alarm panel for supervision. Refer to manual supplied with the
panel for further guidance
.

The following supervisory features or combination of features are programmable to trip the STC
relays

in order to meet a variety of installation requirements:



AC Failure Condition (ACFC) or
Low Power Failure condition (LPF)



Low or missing Battery Condition (LBC)



N
o
S
ervice
C
ondition (NSC)



R
adio
F
ailure
C
ondition (RFC)



LAN Failure Condition (
L
ANFC
)

The following system trouble features are embedded in the
communicator

for tripping the STC
relays and cannot be changed
:



Dial Tone Failure (DTF)
:
insufficient voltage
on connection

to panel DACT



Communicator

not activated at TCC
:
communicator

requires act
ivation for use



Catastrophic Failure

(CF)
:

all power is lost



Tr
ansmit Disable command received from TCC:
used when a runaway dialer situation is
detected or by Customer Service, for example

UL
/ULC

Compliance Note
s
:



In Fire installations, STC2
(normally closed) cannot be used for communicating with the
alarm panel; only STC1 (normally open) can be used.

ULC Compliance Notes
:




For Commercial Burglary installations, STC1 shall be connected to the panel's 24hr zone
and shall be
designated only as Low Power Condition. Other failure conditions shall be
triggered through STC2 and shall be treated as general trouble condition
s
.



In Canada,
TG
-
7

Dual Path Series

devices are suitable for use in Security Level 2
applications.


Post
-
I
nstallation Remote Programming

To continue to meet compliance requirements, o
nce a unit is installed it cannot be remotely
reprogrammed
or receive updated firmware from Telguard Technic
al Support
without manual on
-
site intervention. To change the
device

settings

or accept updated firmware
, follow these steps:

TG
-
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Dual Path Series
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Telguard



Locate and press the RSSI button on the
communicator
, holding it for at least
5
-
7

seconds.



LED 5 will flash, indicating that a me
ssage has been sent to initiate
a
Maintenance W
indow
.



The maintenance window will last for 10 minutes after receipt of the device message.



Log into the
portal.telguard.com

dealer portal and make the necessary
configuration
changes to the device, within the observed
maintenance

window (10 minutes)
.



No device configuration changes can be made outside of the maintenance window.

NOTE:

All alarm functions and transmissions will continue to operate during the Mainten
ance
Window.

The alarm system should be placed in test mode with the central station.

Diagnostic and Status LEDs

Eight

active
LEDs are provided as a useful aid during installation and give installers an immediate
visual indication of system status. The LE
Ds serve as indicators for activation, system trouble
conditions,
power,
and communication indicators. They can
also
provide a signal strength indication,
similar to the signal strength bars on a cellular phone. See
Appendix 2 or
the
installation section for
details.

Optional DC Operation (12VDC

or 24VDC
)

The
TG
-
7

Dual Path Series

communicators

can be operated solely by DC
p
ower
provided by

an
alarm

panel. This eliminate
s

the need for a separate AC outlet at the protected premises. To
use
,
connect 12
VDC

or 24VDC
regulated
power from the

p
ground on the
communicator
.
LED 8
will illuminate to indicate the communicator has a valid power
source.

The provided AC
adapter

should NOT be used when powerin
g the communicator from the
alarm panel.

NOTE: When using
TG
-
TG
-
PEM and the TG
-
PEM Telguard Power
connection
should
go to

the DC input on the
communicator.

See Installation Guide for the TG
-
PEM for more details.

NOTE: When using DC power

from an alarm panel

(with or without TG
-
PEM)
, the
communicator

should
not
be connect
ed

to an AC power source or

to a battery.
backup battery
powers the communicator when the panel loses AC power.

Be sure to account for this load
when determining how to supply power to the communicator.

Complete Factory Reset Option

A special function within the TG
-
7

Dual Path Series

communicators

allows you to perform a
complete Factory Reset on the unit. This reset will change all unit settings back to a factory default
configuration.

NOTE:

Never attempt to do a Complete Factory Reset on an active account

because
the unit will
need to be re
-
activated.

To begin the factory reset,
follow these steps:



Power cycle the device. For the first three seconds after power up, all LEDs will be lit solid.



While the unit shows this pattern, press and hold the RSSI

button
.

After 15 seconds of
button press, the LEDs will begin to sequentially turn on and off in a cascading pattern,
indicating the factory reset

is

taking place.



Release the
RSSI
button. After the factory reset concludes, the LEDs will go back to normal
statu
s.
TG
-
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Dual Path Series
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Telguard

UL
and ULC
Compliance

The TG
-
7

Dual Path Series

communicators are

certified as complying with UL and ULC Standards for
Commercial
Fire

and Commercial
Burglary

installations. The chart on Page 1 shows the associated
UL and ULC Standards. Certificates o
f Compliance are available at
portal.telguard.com
.

UL/ULC Compliance
N
ote
:

The alarm panel must also be UL, ULC, or cUL Listed for
commercial
fire and/or commercial burglary use as

appropriate
.

ULC Compliance
N
ote
:

For Commercial Fire installations in Canada, the radio frequency warning
label (supplied

with the TG
-
7FE
) must be affixed to the outside front cover of the TG
-
7
F
E
.


TG
-
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Dual Path Series
Installation & Operating Guide


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Telguard

Getting Ready

The
communicator
can only be activated when all necessary accounting information has been
added to

the customer database located at the
TCC

(i.e.
,

the unit has been registered). The
database includes information about the customer account, unit location, and system test pl
an
information.

Dealer Account Establishment

A Dealer Account must be established p
rior to registration of any Telguard unit.
This can be
accomplished
by
visiting
portal.telguard.com

and
completing
the necessary infor
mation under

This is a one
-
time event

and an
acknowledgment from Telguard Customer Service
will include a Dealer Account Number that will be used for all Telguard Digital registrations.
Telguard

unit
s

can be
regist
ered
and activat
ed

once the Dealer Account

has been

established.

Pre
-
Installation Chec
klist

Before attempting to connect the
communicator

to the alarm panel, please make sure you have all
the proper parts
prior to

go
ing

to the job site.

The following items are shipped with each
TG
-
7E or
TG
-
7F
E
:



Telguard Cellular Communicator



Cellular Antenna



Antenna Cable and Mounting Bracket



AC Power Adapter



Battery Connection Cable



Pluggable screw terminal blocks (2
-
, 2
-
,
3
-
,
& 6
-

position)



Enclosure Key



Quick Install Guide



Frequency Warning Label
(
TG
-
7FE only,
to be applied for
fire
installations in Canada
)



Tamper Switch Assembly (TG
-
7E only)





PRINTED CIRCUIT BOARD (PCB)
INSIDE METAL ENCLOSURE
TERMINAL
BLOCKS
LTE
ANTENNA
MOUNTING
BRACKET
ENCLOSURE
KEY
AC ADAPTER
12FT ANTENNA
CABLE
BATTERY
CONNECTOR


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-
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Telguard

The following items
may be needed and are not included with the communicator:




Screws or nails for mounting the
communicator
enclosure

and antenna to the wall



S
olid or stranded electrical wire
for

connect
ing

the STC relay outputs, trip input, or tamper to
the alarm panel. The terminal strips can accommodate solid or stranded wire
from 1
6

to 22
gauge in size.



Telephone cable for panel DACT to communicator RJ
-
45 phone jack connection



CAT
-
5 or higher cable for premises LAN to communicator RJ
-
45 Ethernet jack connection



Conduit and connectors for protecting wiring



L
ead acid backup batt
ery
(minimum 4Ah)
when installation will use the AC power adapter

Finally,
certain installation
and
test
ing

tools

may be needed

or helpful
:



Screwdriver
s for mounting and making connections



S
tandard telephone or lineman's butt
-
set for verifying communicatio
n between the panel and
the
communicator



Device that you can use to verify a working LAN port


NOTE:

The
communicator
registration must be completed in advance to avoid installation delays


PCB
Layout



D1
D2
D3
D4
D5
D6
D7
D8
RSSI
BUTTON
RESET
BUTTON
RJ
-
45
ETHERNET
JACK
for LAN
CONNECTION
RJ
-
45
DACT JACK
for PANEL
CONNECTION
EARTH
GROUND


TG
-
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Telguard

Installation

Summary

The following are
steps
necessary to
install

the

communicator

properly.

NOTE:

IF YOU DO NOT PROCEED IN THE ORDER AND MANNER PRESCRIBED, YOU MAY NOT
COMPLETE THE INSTALLATION IN THE TIME
DESIRED
.

These steps are summarized below and explained in detail in the remainder of this
section
.

1.

Register for Telguard service

2.

Physically install the
communicator



Mount the
communicator

in desired location



Complete all
power
-
related
wiring connections

3.

Determine antenna placement for best performance



Connect antenna



Measure
Received S
ignal
S
trength
(RSSI)



Consider other antenna opt
ions

4.

Make communications connections and a
ctivate

5.

Connect supervisory trip outputs

6.

Connect
T
rip
I
nput
if applicable

7.

Connect Tamper Switch

if applicable

This installation approach provides the alarm installer with the easiest and fastest method of
properly
installing
the

communicator
. Please follow the instructions carefully and if you should need
assistance or have any questions,
please
call Telguard Technical Support at 1
-
800
-
229
-
2326.

NOTE:

Dealer Account
Creation

and Telguard Registration must be
complete prior to Installation
.

Step 1: Register the Telguard Unit

The registration form may be completed online through our 24/7 dealer
portal
:
portal.telguard.com
.

Register for Telguard service prior to going to
the job site to avoid a second trip.

The desired features and programmable options for any installation are selected during the
registration process. This includes
Mode of Operation,
STC strategy, Trip
-
Input enabling, and added
value services like
Standard Line Security

and
Link Supervision, when applicable
.

Select the Mode of Operation

The
TG
-
7

Dual Path Series

communicators
offer three modes of operation:



Dual Path

Cellular primary
,
LAN
backup



Dual Path

LAN

primary, Cellular backup



Sole Path

Cellular only

Selecting
Cellular Only

mode
may

require enabling other features to remain
in

UL/ULC
compliance
.

NOTE: When an alternate communications pathway is connected

to

another alarm panel DACT
interface (usually a Telco connection), the TG
-
7FE can be used as either a Primary or Secondary
Path. In such cases, panel

settings

determine the whether the DACT connected to the TG
-
7FE or
the DACT connected t
he alternate

pathwa
y will be used.

LAN (
Ethernet
)

Configuration

The
communicator
is set to automatically configure a LAN connection
using

DHCP.
If a static IP
address is required for

the premises where the alarm is located,
i
t can be configured from the TG
-
7

Dual Path Series
Installation & Operating Guide


16

56052601

Rev
B


©
20
22

Telguard

Telguard portal at
portal.telguard.com
.
If the system administrator of the premises requires MAC
address information, it can be found
on a label on the communicator or
in the portal.

UL/ULC Commercial Fire Sole Path
(Cellular Only Mode)
Features



Link Supervision:
If

registering
communicator

to use cellular as the sole path of communications

for commercial fire applications, use the link supervision option in accordance with local
requirements (5
-
minute supervision or 60
-
minute supervision in the U.S.
,

or 180
-
second
supervision in Canada).



End
-
to
-
End Acknowledgment feature: When enabled
,

an R
FC condition
will
occur when

the
captured signal

is

not delivered to the Central Station as expected.

Required for installations in
Canada.

Decide on a STC Trip Output Strategy

The
communicator

provides the host alarm panel with two supervisory trip outp
uts for reporting a
Telguard system trouble code to the
Central Station
. The supervisory trip outputs are
programmable to suit various installation requirements. The programming options for these
supervisory trip outputs can be any combination of the fol
lowing:



Always Off: Disables all relay supervisory functions.



ACFC/LPF: Trips 2 hours (programmable for up to 24 hours) after
low power failure is
detected. Restores
60 seconds

after power is restored.



LBC: Trips within 60 seconds on low battery
condition. Restores when battery voltage


12.1
VDC
.



LANFC
:

Trips after a 60
-
second delay (delay is programmable) on a failure of the LAN
connection. Restores

automatically after LAN connection is reestablished.




NSC: Trips after
a 60
-
second
delay (
delay is programmable
) on no service condition due to
loss of RF

signal strength. Restores after RF signal strength is available.



RFC: Trips on radio failure to communicate with the TCC
. Restores after 10 minutes.

UL
/ULC

Compliance Note:

ACFC/LPF trigger must be set in the range of
1 to 3 hours

in
accordance with UL
864
/ULC
-
S559
.
NSC delay must be 45 minutes or less in accordance with
UL 864

or
60 seconds or less in accordance with ULC
-
S559.

NOTE: When the TG
-
PEM

accessory

is used, it can be configured to use STC1. This TG
-
PEM
configuration will limit Telguard supervisory trip output options to STC2 only.

The TG
-
PEM
should be used with either a fire system or burglary system; it should not be used in a
combination system.

Optional Trip Input

When the input is tripped, a supervisory message is sent to the
Central Station

via the TCC. This
allows an external relay, separate from the alarm panel, to be connected to the
communicator

in
order to provide independent sensor input

for other functions, such as tamper detection.

The message that is sent from the TCC to the
Central Station

is configurable in
portal.telguard.com

The
communicator

will automatically be configured with a unit template

that allows configuration of
the trip input feature, including the message that is sent to the
Central Station
. If the
communicator

is configured to report restorals, the contact closure will also be reported
.

Swinger Function

The swinger function is desi
gned to reduce the incidence of excessive messaging and alarms due to
faulty equipment or installation.


If enabled, the swinger function will discontinue sending trip input
messages to the TCC once 10 trip events are detected within a 10
-
minute
period. The
communicator

will resume sending trip input messages to the TCC after a 10
-
minute period without trip events.

ULC

Compliance Note:

The Swinger Function does not meet the requirements of burglary
systems in Canada and must not be used (set to O
ff).
TG
-
7

Dual Path Series
Installation & Operating Guide


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Telguard

Step 2:
Physically Install

the
Communicator

in
D
esired
L
ocation

Identify Location for Placing

the
Communicator

and Mount


Do not install the
communicator

in an area where the general public could reasonably be within
8

inches
/20cm

of the antenna

or the router, switch, or port used for the premises LAN connection
.

NOTE 1: Optimum RF performance can usually be found at the highest point within a building
with the fewest number of walls between the
communicator
ide of the
premises.

NOTE 2: To avoid interference with other electronic devices operating in the area, avoid
mounting the
communicator

NOTE 3: The
s dipole antenna is designed for indoor installations

only
.

NOTE 4:
To minimize risk of LAN communications being compromised, it is recommended that
the router, switch, or port be in the same room and in no case more than 300 feet from the
alarm panel and communicator.

Care should be taken to ensure that a
large metal object such as a refrigerator or a metal cabinet is
not located on the opposite side of the wall.
If moving the
communicator

to a different location is
not practical, you may need to
use the provided

extension cable
to

remote the antenna in
order to
receive adequate radio signal strength. Choose a high, visually secure spot using the guidelines
below.

Tips for Improved Radio Signal Reception



The higher the antenna the better. Start in the drop ceiling above the unit and proceed from
there,

up to the roof if necessary.



Remember, the antenna should be as inconspicuous as possible for greatest visual security.



Try to keep the antenna away from sources of RF interference, including pumps, compressors,
ovens, etc., or where metal objects can

shield it or otherwise block the cellular radio RF signal.



Place the antenna perpendicular to the ground, pointing either straight up or down. Do not
mount the antenna horizontally.

Mount the
communicator

to the wall or other surface near the alarm pan
el. Care should be taken to
avoid equipment that may make receiving a clear cellular signal difficult.



Attach earth ground to the grounding screw located on lower left
-
hand corner of printed circuit
board assembly and permanently mount the Telguard enclos
ure.



Install mounting screw
s (not supplied) in upper enclosure mounting holes.




Slide the enclosure onto the screw
s and tighten screws
.



Verify unit is secured by placing additional screws in lower mounting holes
.

Install Optional TG
-
PEM Accessory into
Enclosure

(if using)

The TG
-
PEM
Accessory

can be used to add 8 24
-
hour dry contact zones to a TG
-
7

Dual Path Series

communicator
.

The TG
-
PEM should be installed after the
communicator

has been mounted to the wall or other
surface. Follow the instructions
in
the TG
-
PEM
manual
to install it
, including programming
requirements
. After installation of the TG
-
PEM, proceed to Option 2 in the next section.

NOTE: When the TG
-
PEM is used, the
communicator

cannot have an AC power
adapter

or
backup battery connected
.
The communicator

will use the power provided by the TG
-
PEM
connected to the alarm panel.

TG
-
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Dual Path Series
Installation & Operating Guide


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22

Telguard

Complete
A
ll Power
-
Related Wiring Connections

The

communic
ator

can be powered by AC (from a
plug
-
in adapter) or DC (from the alarm panel)
power. All wires connecting with the communicator should be in conduit or otherwise protected,
but no segregation of circuits is necessary.

Follow the instructions for the chosen power option.

Option 1: AC
Power
Adapter

and Backup Battery

To apply power to the
communicator
, attach a battery

(not included)

to the battery connector jack
using the supplied battery cable. If the need for a different size cable arises, the
communicator has
an alternate screw
-
in terminal connection for the battery. Backup battery must be sized
appropriately to meet installatio
n requirements.

A 12
-
volt
minimum 4Ah (
7Ah
preferred)
lead acid
battery should be used.

NOTE:
including replacing the battery when it can no longer operate at the s
pecified voltage level.


Connect the Telguard AC power
adapter

(
supplied
) to AC terminals using stranded copper
insulated wire following wire gauge and length recommendations below:

Recommended Wire Size

Length Not to Exceed


18 ga


20 ft


16 ga


40 ft


1
4 ga


60 ft

C
heck with the AHJ to determine whether the
adapter

need
s

to

be secured to the outlet (generally
required for Canadian installations) or
otherwise protected
.

Option 2: DC Power

from Panel

When using this option, no other power connections (battery or AC) should be
used
.

Power to the
communicator
may be sourced from the host alarm panel

regulated
12VDC or 24VDC
power limi
ted
auxiliary output.

Connect the power and ground connections into
the respective DC
and GND connections on the
communicator
using

a supplied

2
-
position terminal block
.

If the TG
-
PEM accessory is being used, the auxiliary output from the panel
shall
be connected to the TG
-
PEM
and the TG
-
PEM power output sh
all

be connecte
d to the
DC and GND connections.

UL
/ULC

Compliance Note:

All wiring shall be in accordance with NFPA 72, NFPA 70, and
/or

C22.1, Canadian Electrical Code, Part I, Safety Standard for Electrical Installations, Section 32
.


Step
3
:
Determine
Antenna Placement

for Best Performance

Connect Antenna

The
communicator

is supplied with an antenna. In most cases the antenna can be
mounted directly
to the unit. If necessary, the antenna may be moved to a better signal location using an extension
cable and bracket (
suppli
ed).
The performance of the antenna may be affected by the wall or
materials contained within the wall chosen for
mounting. These effects may not be clearly identified
by RSSI monitoring alone. The wall materials may have a more pronounced effect on the antenna
transmit band performance
.

Measure Received Signal Strength (RSSI)

Measure the received signal strength by pressing
and releasing
the
RSSI button. This switches the
LEDs to signal strength mode. If you do not obtain the recommended minimum signal strength with
the antenna mounted directly to the unit (see
LED Indicator Guide

RSSI Mode
), you will need to
use
the

extension cable to locate the antenna in an area with better reception. Generally, the higher
the antenna the better.
TG
-
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Dual Path Series
Installation & Operating Guide


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©
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Telguard

If necessary, attach the extension cable to the unit on one end and th
e antenna on the other, then
slowly move the antenna to achieve maximum signal strength by pausing at each location for 6
seconds to allow enough time for the
communicator

to present an updated signal strength. Pick a
spot where the most LEDs (up to four)

are illuminated
.

Consider Other
Antenna Options

Antenna issues are unlikely unless the premises are located in a fringe network coverage area, in a
building below ground level, or in a metal structure. Telguard offers a variety of
high
-
qu
ality low
-
loss antenna cables as well as
high
-
gain antennas listed in Appendix 7
.

Step
4
:
Make Communications Connections and
Activate

Connect alarm panel to the
communicator

by c
onnect
ing

a

cable from the modular
telephone
jack

(DACT)

of the alarm panel into the

black

RJ
-
45
jack of the
communicator
.

Connect a cable from a
router or other
premises
LAN port to the silver RJ
-
45
jack of the
communicator
; the LEDs on
the
jack should illuminate or flash to indicate the LAN port is active
.

Consult
PCB Layout

section above
for jack guidance.

All wires connecting with the communicator should be in conduit or otherwise
protected, but no segregation of circuits is necessary.

The communicator is now ready for
acti
vation.

UL Compliance
NOTE:

For Fire

System

installations,
all

connection
s

from the
alarm panel

and

the
communicator

must be mechanically protected and no greater than 20 feet in distance.

ULC Compliance
NOTE:

For Fire

System

installations,
all

connection
s

between

the
alarm panel

and

the
communicator

must be in metal conduit and no greater than 18 meters in distance. Th
e
FACP and the communicator must both be located in the same room.

Trip a zone on the alarm panel and c
onfirm that the
communicator

enables the alarm panel to
transmit alarm
events
. The
communicator

will
transmit the initial activation
signal
over the cellular
network and
confirm activation with the
TCC

(
if registration was
completed
prior to installation
)
.

During processing of the first alarm signal over the cellular network
,

the
communicator

will transmi
t
to the TCC
all programming parameters along with the information (
Central Station

number and
account code) from the alarm panel. Once this information is received, the
TCC

transmit
s

a message
back indicating that the unit is activated.
When
this message
is received the LED
s

on the
communicator

will begin operating in normal mode

and

Activation LED 1 will
remain

on
.

T
he
LAN

connection
between the communicator and the TCC
will
automatically
be
validated

after the
communicator is activated and configured (if
communicator is
in dual path mode)
.

When th
at
pathway
has been

validated,
LAN
LED 6 will
remain

on.

NOTE:

The
initial
alarm is to confirm registration and activate the
communicator
. Th
is

alarm will
NO
T

be transmitted to the
Central Station
.

Special LED Indications
D
uring
Activation

If the
communicator

fails the activation process, it will be displayed on the LEDs.



If LED 1 and LED 4 are flashing, the
communicator

has failed activ
ation.

The
serial number is not
in the database at the
TCC
.


Clear the fault (see note below) and c
all Telguard Technical
Support to verify
proper registration before resending an alarm signal.



If LEDs 1
-
5 are flashing,
there is an activation error.

T
he activation message was NOT received
at the
TCC
.

Clear the fault (see note below) and r
etry transmitting
an alarm signal
.

If
the
communicator

fails

a second time to activate, check signal strength.


If signal strength is OK,
then call Telguard Technical Support

for further assistance
.

NOTE:

In order to clear the faults listed above, the RSSI button must be pressed twice. After the
issue has been reso
lved and the unit cleared,
STEP 4 MUST BE REPEATED

TO ACHIEVE
SUCCESSFUL ACTIVATION
OR THE
COMMUNICATOR

WILL
NOT

TRANSMIT ANY SIGNALS.
TG
-
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Dual Path Series
Installation & Operating Guide


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Telguard

System Status LEDs Table
:

System Status LEDs

Activation Indications

LED 1
-
5 FLASHING

Failed
Activation

Signal Too Weak

LED

1 & LED

4 FLASHING

Activation Error

Call Telguard Technical Support

LED

1 ON

Activation Successful

LED 6 ON

LAN Connection Validated

Verify Alarm Signal Transmissions
Over

Cellular

Path

Before beginning this step, make sure that the
LAN

cable
connection from the
communicator
silver
RJ
-
45
jack that goes to the host router
or switch
is disconnected.

Trip several alarms on the alarm panel and verify that the
Central Station

received them b
y calling
the
Central Station

operator. Use a lineman's butt
-
set in
MONITOR MODE

connected to
the
communicator
's "T" and "R" test pins to "listen" to communications between the alarm panel and
the
communicator
.

Once you have verified the cellular pathway,

reconnect the LAN cable.

If you are having problems getting reliable alarm signal transmissions, additional adjustments may
be necessary
:



Recheck signal strength. You need
at least
RSSI =

2

(TWO LEDS ON SOLID)

for adequate signal
transmission

in
dual path
mode
or
2 ½

(
TWO LEDS ON SOLID AND A THIRD FLASHING
) for Sole
Path mode
. Also, check antenna connector and make sure it is seated correctly.



Call Telguard Technical Support, 1
-
800
-
229
-
2326 option 9.

Verify Al
arm Signal Transmissions Over
LAN Path

This step is necessary when the communicator is in dual path mode with LAN either primary or
secondary. Before beginning this step, make sure that the antenna is disconnected.

Trip several alarms on the alarm panel and verify that the
Central Station

received them by calling
the
Central Station

operator.

Once you have verified the LAN pathway, reconnect the communicator antenna.

Step
5
: Connect Supervisory Trip Outputs

Connect a
nd test the supervisory trip outputs to the alarm panel.

Enabling of a local alarm or strobe light may be desirable when a trip is declared. The STC trip
output can be used directly to activate a local signaling device, provided that the trip output is n
ot
needed to trip the alarm panel at the same time. If both a local signaling device and an alarm panel
are required, then external relays are needed to provide additional uncommitted contacts.

UL/ULC Compliance Note:

The
communicator
will at a minimum ha
ve the trip output connected
to the alarm panel to indicate A/C failure (ACFC) and low battery (LBC) conditions when the
communicator

is using its own Power Supply and not powered by the panel.

ULC Compliance Note
:

F
or Commercial Burglary installations, STC1 shall be connected to the
panel's 24hr zone and shall be designated only as
Low Battery Condition if using an AC power
source, or
Low Power Failure

if getting power from the panel
. Other failure conditions shall b
e
triggered through STC2 and shall be treated as general trouble condition
.

Reprogram Alarm Panel to Send Proper Code

If necessary, r
eprogram
the
alarm panel to send proper alarm code when tripped by the
communicator
toral as desired.
TG
-
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Dual Path Series
Installation & Operating Guide


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Telguard

Check Proper Operation of Supervisory Output

Check for proper operation of each programmed supervisory output by causing it to trip the alarm
panel
. M
ak
e

sure the proper LED illuminates and the proper trouble code is reported to the
Cent
ral
Station
. Skip the testing of any supervisory functions that have not been enabled. Note that yellow
LED 3 starts to flash when the alarm panel goes off
-
hook to report the alarm signal
transmission.



AC Fail
ure

Condition (ACFC)
: Disconnect the provided power
adapter

and check to see that the
AC POWER LED goes out and the STC LED 2 flashes once indicating that AC power is missing.
Reconnect the AC
adapter

and check to see that the AC POWER LED goes on and the STC LED
2 goes off
indicating that AC power has been restored. No transmissions will be sent to the
Central Station
. The AC power must be off, continuously, for 2 hours before the STC relay causes
the alarm panel to send a trouble code.

When power is provided by a DC sour
ce
, the Low Power
Failure (LPF) condition applies and would present itself in the same manner as this ACFC.



Low Battery Condition (LBC)
: Disconnect the battery and check

within 60 seconds

to see that
the STC LED 2 flashes 2 times indicating that the batter
y is missing. Check to see that the alarm
panel indicates the STC trouble code on the STC LED. Reconnect the battery and check during
the next 60 seconds to see that the STC LED 2 goes off, indicating the missing battery condition
has been restored.

Whe
n power is provided by a DC source, LBC does not apply.



Low Power Failure

(LPF):

If the communicator is powered through its DC connection, a Low
Power Failure (LPF) will occur if the DC power into the communicator drops below 5.1VDC and
restore after reach
ing
at least
5.6VDC. LPF will present itself in the same manner as the ACFC.



LAN Failure Condition (
LANFC
):

Disconnect
Ethernet

LAN
cable from the silver
RJ
-
45
jack.
LED 2 flashes 3 times
to indicate LAN failure, and LED 6 will flash

1

time to indicate the LAN
failure reason being a disconnected cable. I
f monitored, after configured period the panel
transmits the STC trouble code (over cellular) to the
Central Station

indicating the
LAN
connection is not available. Reconnect
LAN
cable
and check to see that LAN restoral is indicated
by STC LED 2 turning off after the configured period.



No Service Condition (NSC
): Disconnect the antenna
and the Ethernet LAN cable
from the
communicator
. Check to see that the STC LED 2 flashes 4 times and
,

if configured, alarm panel
will detect the tripped STC after the selected period of time indicating loss of RF signal strength.
Reconnect the antenna and check to see that the STC LED 2 goes off within the configured
period

indicating RF signal strength
res
t
ored
.

Reconnect LAN cable following the NSC test.

Step
6
: Connect and Test the Trip Input (optional)

The trip input is connected to the external relay by wiring the external relay to the TRIP
IN terminal

of the terminal block
, and the other side to the
TRIP
GND terminal
of the same block (
pins

5 & 6

on
J18
)
.

See Wiring Diagram below.

Note that trip inpu
ts are normally wired such that there is a 2.2k


resistor in parallel with the
external relay, so that a tamper condition (e.
g.,

a cut wire) can be detected.

When the trip input
functionality is being used,
closing
the trip contact will cause the
communic
ator

to send a message
t
hat

the
T
C
C

will
relay to

the
Central Station
. If the
communicator

is configured to report restorals,
the contact
opening
will also be reported.


Trip Input Wiring Diagram



For supervision, use


2.2K


resistor at end of line


Be sure to use a UL
-
approved 2200
-
ohm resistor if the trip input circuit will be supervised

(e.g.,
Bosch P110BL, Bosch EOL
-
22K, Elk ELR 22).

The trip input circuit is not supervised for grounds.

EXTERNAL
TRIP INPUT
SOURCE
1
2
3
5
6
1
2
1
2
1
3
2
4
J17
J18
J15
J20
J19
2.2K


EOL Resistor TG
-
7

Dual Path Series
Installation & Operating Guide


22

56052601

Rev
B


©
20
22

Telguard

UL
/ULC

Compliance N
ote
:


The trip input feature shall only be used for supplementary signaling.


Initiating zones shall not be connected to the trip in
put
.


Step
7
: Connect Tamper Switch

(optional in fire
-
only systems/required for burg)

The TG
-
7
E

requires a tamper switch
be connected
; it is optional on the TG
-
7FE.


Note that the
tamper switch will not connect to the circuit board of the
communicator.

Mandatory for Commercial Burg Use



When installing
the
TG
-
7

Dual Path Series

Communicator

for Commercial Burglary
or combination
Fire and Burglary
Applications, a tamper switch
is

used to monitor the enclosure opening. The
tamper
switch needs to be connected to a zone on the panel and shall designate the zone as
Tamper Protection. All Canadian Installations shall also meet the installation requirements of
CAN/ULC
-
S302

S
tandard
for Installation and Classification of Burglar Alarm Sy
stems for Financial
and Commercial Premises, Safes and Vaults.

Optional Use
or

As Required by AHJ


For other installations,
a

tamper switch can be used to report unauthorized
alarm system
access

by
connecting it to a zone on the panel and designating the zone as Tamper Protection. Some local
enforcing authorities may require the tamper feature be used.

If a tamper switch is no
t included
with a particular model, the Telguard
TG
-
TAMPER

Accessory, available from most distributors, can
be used.


Follow the

included

instructions for easy attachment.


TG
-
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Dual Path Series
Installation & Operating Guide


23

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Telguard

Appendix 1

Connection Guide

Wiring Diagrams

The following wiring diagrams
show the configurations
in which
the
communicator

can be used
.
These diagrams apply to both fire and burglary systems in both U.S. and Canada (unless noted).

Dual Path Wiring
Applicable to Cellular or
LAN
Primary
:

Physical installation is the same for either Dual Path mode of operation. The configuratio
n chosen
during registration is what determines
which is
the primary and
which is the
secondary path. In this
configuration
,

the
LAN
connection will be monitored by the
communicator
.

This configuration provides for Active communication for Canadian fire sy
stems and P2 line security
for Canadian burglary systems.

LED1
LED2
LED3
LED4
LED5
LED6
LED7
LED8
FACP
TRIP
INPUT
EARTH
GROUND
Antenna
NOTE 2
NOTE 2: Secondary dialer on FACP must
be disabled, or connections spliced.
See Appendix 3 for instructions.
R
ROUTER, SWITCH,
or OTHER LAN PORT
AC
Plug
-
in
Adapter
Battery
NOTE 1
NOTE 1: Use either AC Power
(from Adapter) with Battery
or use DC Power (from Panel).
NOTE 1



TG
-
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Dual Path Series
Installation & Operating Guide


24

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Telguard

Cellular
-
Only Wiring

(When Communicator is Only

Path Used)
:

This configuration is use
d when the
communicator

is
set to cellular only mode and is
working in a
system that does
not

involve a Telco connection or a secondary path. In this case, the
alarm panel

is connected directly to the
communicator
, and there is no other for
m of

communication

that is
active
.
For com
mercial fire installations
, a
specific
level of link supervision may be required
(frequencies of 180 seconds, 5 minutes, or 60 minutes).

In this configuration, the
LAN
connection is not being
used or
monitored by the
communicator
.

This
configuration provides for Active communication for Canadian fire systems and P2 line security for
Canadian burglary systems.

LED1
LED2
LED3
LED4
LED5
LED6
LED7
LED8
FACP
TRIP
INPUT
EARTH
GROUND
NOTE 2
NOTE 2: Secondary dialer on FACP must
be disabled, or connections spliced.
See Appendix 3 for instructions.
AC
Plug
-
in
Adapter
Battery
NOTE 1
NOTE 1: Use either AC Power
(from Adapter) with Battery
or use DC Power (from Panel).
NOTE 1
Antenna


TG
-
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Dual Path Series
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25

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Telguard

Cellular
-
Only Wiring

(
W
hen

S
econd
C
ommunication
P
ath to FACP

is
U
sed
)
:

This
configuration is u
sed when the
communicator

is working in a system that

also

involves a Telco
connection or another communication path

not connected through the
communicator
. In this case,
both the
communicator

and the alternate
connections are being moni
tored by the Alarm Panel. It is
the
alarm panel

that
determines

which communication
connection

to use for signal delivery.

This configuration cannot be used as Active communication for Canadian fire systems and may be
used for P2 line security for
Canadian burglary systems.

LED1
LED2
LED3
LED4
LED5
LED6
LED7
LED8
FACP
TRIP
INPUT
EARTH
GROUND
AC
Plug
-
in
Adapter
Battery
NOTE 1
NOTE 1: Use either AC Power
(from Adapter) with Battery or
use DC Power (from Panel).
NOTE 1
INCOMING
TELCO
RJ
-
31X
Antenna



TG
-
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Telguard


Installation
of AC Adapter

The
plug
-
in AC Adapter, when used, must be installed in a protected metal housing.
It is important
to use only the adapter

(sometimes referred to as a transformer)

that is supplied with the
communicator.
Wiring from the adapter to

the
communicator

must run through metal conduit.

The
adapter itself is plugged into a conventional 120
-
volt
/60 Hz

outlet connected to a dedicated

circuit
for the security system.

The
diagram below should be consulted as a reference.




COVER
FRONT VIEW
SIDE VIEW
6 IN.
8 IN.
8 IN.
LISTED PULL BOX WITH LISTED
OUTLET BOX AND RECEPTACLE
WALL
LISTED PULL BOX
LISTED TRANSFORMER
LISTED OUTLET BOX AND RECEPTACLE
ULTPDE.VSD TG
-
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Dual Path Series
Installation & Operating Guide


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Telguard

Tamper Switch Installation for
TG
-
7E

UL/
ULC Commercial Burglary Applications

For all
UL/
ULC Commercial Burglary Installations, a Tamper switch must be
wired to monitor the
TG
-
7
E

enclosure
. The wiring from Tamper Switch to the panel
shall

be in a rigid or flexible metal
conduit

or
be
supervised

along with other wiring from
the
TG
-
7
E

to the Pan
el.
The tamper switch
does not connect to the TG
-
7E circuit board.

A
n eas
y
-
attach

tamper switch assembly is included with the TG
-
7
E

communicator

and contains
installation instructions
.
If a tamper switch is needed for a TG
-
7F
E

product,
the
TG
-
TAMPER

Accessory can

be purchased from
most

Telguard dist
ributor
s
. Note that a

tamper switch is required
when using the TG
-
7F
E

in a combination fire and burglary system
.



LED1
LED2
LED3
LED4
LED5
LED6
LED7
LED8
ALARM PANEL
TRIP
INPUT
EARTH
GROUND
NOTE 2
NOTE 2: UL/ULC BURG NOTE: Tamper
switch should be mounted on the TG
-
7E
enclosure and connected to Alarm Panel.
R
ROUTER, SWITCH,
or OTHER LAN PORT
AC
Plug
-
in
Adapter
Battery
NOTE 1
NOTE 1: Use either AC Power
(from Adapter) with Battery
or use DC Power (from Panel).
NOTE 1
TAMPER
SWITCH
Antenna



TG
-
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Telguard

RJ
-
45
Jack Pin
Assignments

Jack

Connects To

Pin Assignment

Function

Status LED Reference

Black

Digital Dialer
input/output
of host alarm
panel

(DACT)
.


1 = Brown R1

2 = Blue

4 = Green R
(Ring)

5 = Red T (Tip)

7 = Orange

8 = Gray T1

Connects alarm
panel to
communicator

for transmitting
alarm

signals to
TCC
.

If PPF is ENABLED,
STC LED 2

will flash 7
times when alarm panel
is n
o
t detected
.

Silver

Router, Switch,
or other LAN
port.

Per CAT
-
5
or
higher
standard
.
C
rossover cable
s

and

PoE
not

supported
.

Connect
communicator
to premises LAN
for transmitting
alarm signals to
TCC via Internet.

LED 6 stays illuminated
for
verified

connection.
Otherwise, STC LED 2
will flash 3 times and
flash pattern on LED 6
will indicate reason.

DC Terminal Strip Pin Assignments

Terminal
Strip Pin

Definition

Connects To

Function

LED Reference

Note

1

GND

2 DC

Power
input

12
-

or 24
-
VDC
Regulated
Source

Provides
p
ower

to

the unit

Power LED 8 on
for valid power

Consumption rates vary
based on input voltage
used

Main Terminal Strip Pin Assignments

Terminal
Strip Pin

Definition

Connects To

Function

Status LED
Reference

1

STC2

2 STC2

Supervisory Relay
Trip output for
programmable
trouble conditions.
Normally Closed
.

24
-
hour trip
zone input
on alarm
panel.

Enables transmission of
programmed supervisory
trouble code (see diagram
or installation section)
.

STC LED 2

3 STC1

4 STC1

Supervisory Relay
Trip output for
programmable
trouble conditions.
Normally Open
.

24
-
hour trip
zone input
on alarm
panel.

Enables transmission of
programmed supervisory
trouble code (see diagram
or installation section)
.

STC LED 2

5 GND

6 IN

Trip
Ground

and
Trip Input

External trip
relay.

Allows an external relay to
trigger an alarm signal.

LED 7
TG
-
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Dual Path Series
Installation & Operating Guide


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Telguard

A
C Terminal Strip Pin Assignments

Terminal
Strip Pin

Definition

Connects To

Function

Status LED Reference

1

AC

2
A
C

AC
Power
input

Provided AC
adapter

(12
0
VAC,
1
6
0mA
)

Provides primary
power to
communicator

and
battery
-
charging
circuit
.

Power LED
8
ON

when AC is
normal, OFF and STC LED 2

f
lashes 1 time when AC is low.

Compatible Alarm Panels

Any UL
/ULC
/cUL

Listed
alarm p
anel that
supports one of the following formats is compatible and
may be used with

the TG
-
7
FE
:



P
ulse Formats:

o

3+1 pulse; 10pps, Double Round, 1400

Hz ack

o

3+1 pulse; 20pps, Double Round, 2300

Hz ack

o

3+1 pulse; 40pps, Double Round, 2300

Hz ack

o

4+2 pulse;
2
0pps,
Double Round, 1400

Hz ack

o

4+2 pulse; 20pps, Double Round, 2300

Hz ack

o

4+2 pulse; 40pps, Double Round, 2300

Hz ack



Contact ID



Modem IIe
/
IIIa
2
/4



SIA2 (SIA
-
DC
-
03 level 2 release at 300 baud)



Sonitrol



DMP

The installer should verify compatibility at
the
time
of
installation.

Hexadecimal account numbers can be used with 3+1 or 4+2 formats, as well as

Contact ID and Modem
(4 or 10 digits for Contact ID, 4 digits for Modem).

UL Compliance Note
:


While
TG
-
7

Dual Path Series

communicators
support the above formats, some
formats may not meet the requirements for fire systems set in UL
864. Contact ID and SIA2 are the only
formats identified as complying beginning with UL 864 10
th

Edition
. If in doubt, check

with your AHJ
.



TG
-
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Installation & Operating Guide


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Telguard


Appendix 2

Troubleshooting Guide

This section provides a summary of all LED indications and their meanings, as well as the expected
behavior of the
communicator

under various exception conditions.

LED Indicator Guide

Normal Operating Mode

LED Symbol

Color

Showing

Indication

LED 1

Activation

Green

Solid On

Unit is activated at
TCC

and enabled

Off

Unit not activated at
TCC

(and disabled)

Flash*

Unit is disabled

LED 2

STC (System
Trouble Condition)

Red

Off

ALL OK

1 Flash*

ACPC

AC Power Condition
or

LPF


Low
Power Failure

2 Flashes*

LBC


Low
Battery Condition

3 Flashes*

LANFC


L
AN Failure Condition

(see LED 6)

4 Flashes*

NSC


No Service

Condition

5 Flashes*

RFC


Radio Failure

Condition

6
Flashes*

DTF


Dial Tone Failure

7 Flashes*

PPF


Panel Presence Fail
ure

LED 3

Connected Panel

Yellow

Off

Alarm panel idle (
communicator
on
-
hook
)

Flash*

(1
s
ec)

Alarm panel off
-
hook to transmit signals over cellular

LED 4
Acknowledgement

Red

Solid On

Unit

waiting for acknowledgement from
the TCC

Off

Idle state

Flash*

When flashing with LED 1, unit has failed activation
.


CALL TELGUARD TECHNICAL SUPPORT

LED 5

Communications

Green

Off

Communicator

initialized
; at least one valid pathway

On

Communicator

initializing with cellular network

Flash (1
x

per

sec)

Communicator

receiving message

Flash (2
x

per
sec)

Communicator

sending message

Flash (2
x

per
6

sec)

Link Supervision

Mode

LED 6

LAN

Yellow

Solid On

LAN active and operational

1 Flash*

Disconnected from LAN

2 Flashes*

Network not detected

3 Flashes*

Unable to reach TCC

4 Flashes*

No acknowledgement from TCC

Flash (1
x

per
4 sec)

LAN pathway being
validated

Off

Communicator

in cellular only mode

LED 7

Trip Input

Green

Solid On

Trip Input activated

Off

Trip Input not activated or is restored

LED 8

Power

Red

Solid On

Panel p
ower

or AC power

connected to unit

Off

(w/other LED
activity)

Operating from communicator backup battery


NOTE:

*
indicates

that the LED will continuously flash.
TG
-
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Dual Path Series
Installation & Operating Guide


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Telguard

Tr
oubleshooting Quick Reference Table

Telguard Event

LED Indication

Relay
Output

Message

Sent

Internal Action

STC *

(
System
Trouble
Conditions
)

LPF

P
ower

LED
8 is
off.
STC
LED 2

flashes
continuously
1 time
.

Optional

Optional

Verify connection from panel aux
power and correct.

LANFC

STC
LED 2

flashes
continuously
3

times.

LED 6 indicates cause.

Optional

Yes

Wait for LAN
restoral.

NSC

STC
LED 2

flashes
continuously
4 times.

Optional

None

Continue to validate signal strength,
NSC restore
s

when signal returns.

RFC

STC
LED 2

flashes
continuously
5 times
.

Optional

None

Wait for RFC restoral.

DTF

STC
LED 2

flashes
continuously
6 times
.

Yes


Yes


Internal dial tone voltage supply circuit
failure.

PPF

STC
LED 2

flashes
continuously
7 times.

No

Yes

Wait for PPF restoral.

LANFC

(Local Area
Network
Failure
Conditions)

LAN n
ot
detected

LED
6

flashes
continuously
1 time
.

Optional

Yes

A cable must connect the
communicator to
an operational

LAN
port
, router, or switch
.

LAN IP
A
ddr
ess

not set

LED
6

flashes
continuously
2

time
s
.

Optional

Yes

Consult System Admin for premises.
S
tatic IP address may be required.

Unable to
reach TCC

LED
6

flashes
continuously
3

time
s
.

Optional

Yes

Consult System Admin for premises.
Gateway info may be incorrect.

No TCC
response

LED
6

flashes
continuously
4

time
s
.

Optional

Yes

Validation error. Contact Telguard
Technical Support for assistance
.

Not Activated

Activation
LED 1 off.

Yes

None

U
nit

will not function until the first
signal is sent
to the TCC

to activate.

Automatic Self
-
Test

LED 5

flashes

during
transmit.

None

Yes

(Self
-
test)

Send Self
-
T
est

data

to
Central Station

via TCC, return to ready state.

Telguard
Check Status

LED 5

flashes

during
transmit.

None

Yes

(Status data)

Send Status data to the TCC for review.

Telguard Enable and
Configuration Update

LED 5

flashes

during
transmit.

None

Configuration
Data

The
unit

sends setup configuration to
the TCC and switches to READY state
to begin operation.

Disable TX

(Initiated by TCC)

LED 5

flashes

during

transmit.

Yes

Yes

(Status data)

TX capability is disabled until further
notice. The
unit

can still receive radio
signals from the TCC.




*
If several trouble conditions are present, the STC LED will flash all
applicable

indications in sequence.



TG
-
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Dual Path Series
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©
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Telguard

LED Indicator Guide

RSSI
Mode

This communicator has a Received Signal Strength Indication (RSSI) Mode that works similarly to the bars on a
cellular telephone. LEDs 2 through 5 will illuminate to represent the quality of the cellular connection: the more
LEDs illuminated (i.e., t
he higher the number of bars), the better.

A

simple press and release of the RSSI button will place the
communicator

in RSSI mode and another simple
press will exit RSSI mode. Note that while the RSSI button is held in, LEDs 2
-
5 will blink in unison once
per
second.


RSSI Value

Illumina
ted

RF dBm

NO SVC

LED 5 = slow flash, LEDs 4
-
2 = off

N/A

1

LED 5 = on, LEDs 4
-
2 = off



-
111



LED 5 = on, LED 4 = slow flash, LEDs 3
-
2 = off



-
110

2

LEDs 5
-
4 = on, LEDs 3
-
2 = off



-
100
(Minimum
recommended
for dual path)



LEDs 5
-
4 = on, LED 3 = slow flash, LED 2 = off



-
90 (Minimum recommended

for sole path
)

3

LEDs 5
-
3 = on, LED 2 = off



-
80



LEDs 5
-
3 = on, LED 2 = slow flash



-
70

4

LEDs 5
-
2 = on



-
60

NOTE: When LED 1 is on in
RSSI mode, it indicates more than one cellular tower within range.



TG
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Installation & Operating Guide


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Telguard

Appendix 3

Commercial Fire
Single DACT

Installation

The TG
-
7FE is suitable for use as a sole path cellular communicator. The

TG
-
7F
E

can
also
be utilized
as
a dual path option that
replaces both Telco requirements by the panel
. By following
Telguard's
installation guidelines, the installer can provide the best conditions for a stable, sole path
or dual
path
connection.

In order to ensure that the cellular path to be used for signal
ing has the highest
reliability possible, it is necessary to confirm two additional conditions, beyond what is outlined
above
.

TG
-
7F
E

Cellular
Signal Strength

Installation instructions for the Telguard TG
-
7
FE

indicate that a
cellular
signal strength of
-
90
dBm
(
RSSI
LEDs 4 and 5 on, with LED 3 flashing) i
,

an
additional level of signal integrity will minimize false alarm supervision failures caused by
interference and atmospheric fading. Because of this,
i
t is always recommended that the device
should be installed in a location that provides the best signal strength possible
.

Config
ure

Fire
Alarm Panel
to
Use Single Communication Device

Fire panels are typically provided with two Telco connections in order
to provide multiple reporting
paths. With the TG
-
7F
E

having a single RJ
-
45 j
ack

for connecting to the panel
, one of these
DACT

connections is no
t

necessary for UL 864
and ULC
-
S559
compliance.

However,
the
panel will
continue to supervise that
unused
line unless changes are made at installation time.

There are two methods for removing supervision alarms at the panel caused by disconnecting the
second Telco connection.
Either method can be used.

1.

Disabling the

Second Telco Connection

Some
fire panels have a configuration mechanism to disable the second Telco connection. Once the
second Telco connection is disabled, the panel will no longer supervise the connection.
This is the
preferred method of removing super
vision alarms

at the panel caused by removal of the second
Telco connection.

2.

Connecting the Telco Connections Together

The Telguard communicator is capable of providing dial tone to both Telco connections, if the Telco
connections are connected together, s
in a household are connected together.
If this method is used, the installer must take care to
ensure that dual path reporting is not enabled on the panel
, or else simultaneous alarm reports
from the two Telco connections may interfere with each other.

T
est the
communicator

thoroughly
w
hen using this method.
Verify

the panel does not report
problem
s

with the second line, especially when the panel is reporting to the
c
entral
s
tation
.


PRIMARY
DIALER
SECONDARY
DIALER
ALARM PANEL
T
R
T
1
R
1
T
R
T
1
R
1
TELGUARD
DEVICE

TG
-
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Dual Path Series
Installation & Operating Guide


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Telguard

Appendix 4

Commercial Fire 6
-
hour
Supervision

The NFPA 72 2013 Edition updated the requirement to supervise the transmission path
in a dual
path configuration
to
at least once every 6 hours, from an earlier version of 24 hours. This
requirement is upheld in 2016
and 2019
edition as well. Telguard comm
ercial fire products support
this feature, and it must be enabled
when using more than

one path,
by selecting 6
-
hour supervision
during registration
.

Appendix
5

Compliance
with
UL
and ULC
Standards

UL
Comm
Burg

UL
Comm
Fire

UL
Comm
Fire/Burg

ULC
Comm
Burg

ULC
Comm
Fire

Yes

Optional

Yes

Yes

Optional

Enclosure
T
am
per
Switch
connected to 24
-
hour circuit

O
ptional

Yes

Yes

Optional

Yes

AC
adapter

lines in conduit

(length limits apply)


Yes

Yes

Yes

Yes

Yes

AC
adapter

plugged into un
-
switched outlet.

Optional

Yes

Yes

Optional

Yes

AC
adapter

plugged into
dedicated branch circuit.

Yes

Yes

Yes

Yes

Yes

Antenna cable in flexible
conduit concealed

24hr

24hr

24hr

24hr

24hr

Battery Backup requirement
if using AC

No

No

No

Optional

Yes

Radio Frequency warning
label placed on outside of
front cover

Optional

Yes

Yes

Optional

Yes

Flexible or Rigid conduit
required to protect
connections #


#
All conductors of a fire alarm system shall be installed in metal raceway of the totally enclosed type
or incorporated in a cable having a metal armor or sheath;
these

metal elements must be grounded


TG
-
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Dual Path Series
Installation & Operating Guide


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Telguard

Appendix
6


Detailed Specifications

Dialer to Interface Electronics

The integrated interface by
Telguard

allows digital dialers to dial into the cellular radio network.



Line voltage:
-
30 Vdc

(default) or
-
40Vdc

into standard telephone device when on
-
hook.



Dial tone: Precision 350 + 440Hz +/
-

1%. 10 digits dial out capability.



Mode: Loop start only. 25mA +/
-

10% off
-
hook.

Power

Input Voltage

(source)

Current Draw

Idle No
Supervision

Idle w/Link
Supervision

Max during
Transmission

12VDC

regulated
(
from
panel)

1
10
mA

1
13
mA

260
mA

24VDC

regulated

(
from
panel)

57
mA

6
1
mA

140
mA

12VAC (
from plug
-
in
adapter)

4
00
mA

4
20
mA

4
90
mA

Field Wiring Electrical Ratings

STC 1 relay: 30V
DC
/120mA Max Load

(Resistive)

STC 2 relay: 30V
DC
/100mA Max Load

(Resistive)

Trip Input: 30V
DC
/100mA Max Load

Power Limited Circuits

DC Input: J17

STC1
, STC2, and Trip Input
: J18

Battery Charg
ing: J15 & J19

AC Input: J20

UL Compliance NOT
E:

Wiring in
power limited

circuits
shown
must be separated from
wiring in
non
-
power limited circuits by at least ¼

inch
.

System Faults Impedance

Trip Input: <

750



considered short circuits and >

10

k


considered open circuits

Digital Cellular Radio

and Other Specifications


The Telguard TG
-
7

Dual Path Series

radio
provides data connectivity on LTE
-
M

networks. The
transceiver is FCC compliant, meeting all
requirements of Part 15 and 27 testing. It is also
certified as
compliant to PTCRB requirement
s.

This Class A digital apparatus complies with Canadian ICES
-
003.

Cet
appareil numérique de la classe A est conforme à la norme NMB
-
003 du Canada.



Supported Ba
nds

on units with
AT&T service
: 2, 4, 12



Supported Bands

on units with Verizon

service
: 4, 13



FCC ID:

N7NHL78M



IC ID: 2417C
-
HL78M



Antenna Port: TNC connector (female), 50
-
ohm



RF performances are compliant with 3GPP recommendation TS 36.101



LAN
connection

Ethernet

cables must be straight through Cat
-
5 or higher



Physica
l
Size:
11.4 x 7.75 x 3.3

inches (exclusive of antenna)



Shipping
W
eight
:

7

lbs.




Operating Environment: 0° C to +49° C; 0
-

93
% humidity (non
-
condensing)


1
2
3
5
6
1
2
1
2
1
3
2
4
J17
J18
J15
J20
J19 TG
-
7

Dual Path Series
Installation & Operating Guide


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©
20
22

Telguard

A
ppendix
7

Accessories

P/N

Description

TG
-
PEM

Adds 8 dry contact zone inputs
; also allows connection to panels without DACTs

TG
-
TAMPE
R

Easy
-
attach
Tamper Switch
Assembly
compatible with Telguard metal enclosures

ACD
-
12

12 feet of antenna cable and mounting bracket

ACD
-
35

35 feet of low loss high performance antenna cable and mounting bracket

ACD
-
50

50 feet of low loss high performance antenna cable and mounting bracket

ACD
-
100

100 feet of low loss high performance antenna cable and mounting bracket

HGD
L
-
0


High Gain Directional Antenna

EXD
L
-
0

External
Omni
-
Directional
Antenna


Uploaded