PROA7: Changing the Master Code

In this video, Dylan from Alarm Grid technical support shows you how to change the master code on a Honeywell Home PROA7, PROA7PLUS, Resideo PROA7C, or PROA7PLUSC. When it comes to changing the system master code, the process is exactly the same for each of these panel types.

00:00 - Introduction
00:57 - Enter User Management (Via Master Code)
02:05 - Edit Code
03:00 - Test New Code
03:25 - Enter User Management (Via Installer Code)
03:38 - Edit Code
03:59 - Test New Code
04:43 - Outro

To change the master code through the panel touchscreen, you must know the existing Master Code. If you don't have this code, then the alarm dealer who handles the monitoring for the system can change the code remotely using AlarmNet360. Although Alarm Grid recommends keeping the system Installer Code set to the default, we strongly recommend changing the Master Code immediately after putting the system into service.

You can access the User Management screen using either the current Master Code or the current Installer Code. However, if you enter using the Installer Code and attempt to change the Master Code, you will be prompted to enter the existing Master Code before you can save your changes. This prevents the Installer from changing the Master Code without the owner's permission.

The alarm dealer still has the option of connecting to the panel through AlarmNet360 and changing the code remotely. So, if you forget your Master Code, your alarm dealer can either check the code and give it to you, change the code for you remotely, or set the Master Code back to the default so that you can change it yourself through the touchscreen.

https://www.alarmgrid.com/faq/how-do-i-change-a-master-code-on-a-honeywell-home-proa7

http://alrm.gd/get-monitored