Programming the Alarm Monitoring Account Information on a Honeywell L5210

Programming the Alarm Monitoring Account Information on a Honeywell L5210


Description

Programming the Alarm Monitoring Account Information on a Honeywell L5210


Transcript

hey di wires George from alarm grid here I'm gonna be going over the programming of account information in an l5210 today so first of all this is as you see an l7000 it's the same exact screens that you're gonna be seen on in l5210 we just don't have one up on this wall the only difference between this panel and the l5210 is the screen size so everything you see that I'm gonna be doing on this panel is gonna be the same for the l5210 alright so again we're going over programming the account information and l5210 this is something that normally end-users do not do the account information is what allows the panel to communicate to your alarm company's central station it's gonna have your city sub ID and account number so that is normally stuff that your alarm company will set up for you now typically the only time you have to edit this information manually at the panel is whenever you're doing a takeover and the communicator hasn't been released by the panel so what I mean by that is these systems typically have Wi-Fi or cellular communicators whenever you're looking at switching companies sometimes your it takes a little bit for your previous company to release the communicators meaning that they no longer have a hold on it and the new company can go into the Honeywell presidio servers actually now and they could activate the communicator for you now I'd say about 90% of the time that is the case the communicators released the alarm company that you're switching to can go in they can activate everything remotely without you ever having to touch the panel however however there are times where you may need to manually go in there and switch that information on your own and that's what I'm gonna show you guys how to do today now we usually recommend doing this while you're on the phone with a technician since they're gonna be the ones that have the city ID sub ID and account number they don't really give that information out they usually just do it with you over the phone so you can enter it in at the panel as where we're walking you there so the first thing we're gonna do to get to the account information is we need to get into programming so on your l5210 if you're on the main screen you're gonna hit security you're gonna hit the more option in the bottom right-hand corner and then you're gonna hit tools now when you get tools it's gonna ask you for a code you need your installer code for this mine is defaulted at four four one one two years may be different if you or your company has changes it so just something to keep in mind after you enter in your correct installer code you should be taken to this screen if you're taken to a different screen that says users tests events and stuff like that that means you're using your master code and there's a big difference between master code and installer code a master code he used to arm the system and change user codes installer code you use to go in and program the panel settings zones account information reporting all that different all of those different things so after wearing this screen we're gonna hit program and then I'm gonna make my way over to communicator now this account is already active which is why you can actually see here 50-ton this is our account information if you're being monitored with another company you may see different things in here so at that point in time if there is information in there what we as an alarm company would do is walk you through field by field and show you how to change it so we go in we'd hit clear I'm not going to change anything here but you can go in clear out enter in the new information and then if you do change anything like let's say I change APL it'll say save in the bottom right-hand corner so I'm just gonna switch it back to the disabled I'm gonna hit the back arrow key update enroute file I'm gonna hit OK and I'm just gonna hit the back arrow key all the way out now one important thing when you guys are exiting programming there's going to be a screen that says do you want to allow the Installer to re-enter programming it's always important that you guys say yes if you guys say no what happens is when you guys try to go back into programming it's not going to let you it's gonna lock you out then if you do that you then have to do a back door programming method redo the process and say yes so the panel refreshes now that account information in there every account is going to be different for every customers that's why whenever if you're gonna be changing an account information we recommend waiting until you get us on the phone so we can walk you through what to enter in again this is only for whenever an alarm company hasn't released your communicator and you need to switch to the other company right away we can go in manually change those fields and then register it from the panel so it goes directly to us normally like I said 90% of the time we can actually activate the communicator remotely and send down all that account information without you ever having to do anything it's only if the communicators haven't been released if you guys have any other questions about how to change your account information feel free to send us an email to support at alarm grid comm if you found the video helpful make sure you hit like underneath subscribe to the YouTube channel and enable the notifications so when we upload new content you guys get notified I'm George and I'll see you guys next time


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