Solving S2 Protocol Issues with the Qolsys IQ Panel 2 Plus

Solving S2 Protocol Issues with the Qolsys IQ Panel 2 Plus


Description

https://www.alarmgrid.com/faq/why-isn-t-my-s2-z-wave-device-working-with-my-qolsys-iq-panel-2 http://alrm.gd/get-monitored.


Transcript

hi diy-ers this is michael from alarm grid and today i'm going to help you solve s2 security protocol issues on the qolsys iq panel 2 plus s2 is the more advanced security protocol used with uh home automation devices that is z-wave devices um it's usually found on z-wave plus devices only you're unlikely to find it on a classic c-wave device it's more secure than the s0 protocol so it's just basically a more secure protocol for your home automation devices so in order to get the s2 protocol you will have to have three things in place first of all on the iq2 plus you will want a z-wave firmware version of at least 6.81.03 that's 6.81.03 that's the earliest z-wave version that will support the s2 protocol you will generally also want to have your iq2 on a firmware version system firmware version 2.5.3 now while it was technically introduced on 2.4.2 uh 2.5.3 was where they fixed a lot of the um the issues with the s2 protocol um and it never really hurts to have your iq2 on the latest firmware version and um so so uh you want to make sure you have your iq2 on at least 2.5.3 to ensure that everything goes smoothly and last you want to make sure that the z-wave device you are using supports the s2 protocol we're going to show you one today we're going to use the honeywell t6 pro z-wave thermostat we're going to show you the end of that enrollment process we're not going to show you the whole thing just because we want to give you a demonstration of how to solve these issues but we will show you the end of the pairing process to show you what it looks like when you are adding an s2 device to your iq panel 2 plus uh so um first let's uh go into uh the about menu on the iq2 and i'm going to show you how you can check the z-wave firmware version and the system firmware version so we're at the main screen of the iq panel 2 plus we're going to click the small gray bar at the top we're going to choose settings we're going to choose advanced settings and then we can enter in our default installer code if you change your installer code enter whatever code you want you changed it to but we have ours at the default of 1 one one one we're gonna use about and then uh we're gonna check the z-wave protocol first so we're gonna um we're gonna choose z-wave uh the z-wave firmware version i mean and uh you see that it says 6.81.03 and that's the version that we need to support it um that's uh the highest version we know of right now but if they release a higher one then the assumption is that it will bring in the s2 protocol support so we have ours on at least 6.81.03 so we're good and then we'll look at the software and um no uh yeah right there software version uh we we have uh 2.5.3 i clicked on again 2.5.3 um and then the rest of it's not super important but um we have 2.5.3 on there so uh we're good uh that's the firmware version we want like i said that was when qolsys fixed a lot of the s2 issues um earlier versions had issues and users had a bad time so they fixed it and uh we have ours on the version if you don't have yours on the right version then upgrade the software version and or the z-wave firmware version it doesn't really matter which order you do that in but we have faqs that will help you to do that so do that if necessary so um now i'm just going to go to the back menu here i'm going to choose installation i'm going to choose devices i'm going to use z-wave devices and we're at the z-wave menu here so now i'm going to go to our t6 thermostat i'm going to get that set up for enrollment we are going to do a traditional exclusion inclusion process i'm not going to show you the exclusion process you've seen that before in other enrollment videos but i will show you the end of it so we can show you what the s2 protocol looks like when you're enrolling an s2 device but we're going to go and do that now okay so we've done the exclusion process on the iq panel 2 plus and the t6 thermostat so now we're going to include the device our assistant is uh pressing include on the z-wave thermostat now and we're going to add device and we're going to press the include button and it's now searching for a z-wave device remember we did this both on the the panel and the t6 thermostat and discover device and now you'll see that we get this message the s2 node is requesting the following s2 security s2 unauthenticated um that's exactly what we want to see so by keeping this box checked as we go through the rest of the inclusion process we are using the s2 protocol now if you are having issues enrolling it for whatever reason then you might uncheck the box but we're just going to press ok and it's just retrieving some info here i'm going through the typical process okay um so we got um it went went through just fine so now we can choose an i um an id number um and a thermostat type well we want to keep it as a thermostat and we're going to keep it as just thermostat the name we're going to use add and you see it has been added successfully and we did that using the s2 protocol that message that came up we kept the box checked if we unchecked the box then it would enroll using the older s0 protocol which is less secure now if you are having issues for whatever reason then we do recommend unchecking the box and just using it as an s0 device but in most cases it should go through like this remember that you will need to have a z-wave device that supports this feature like i said the t6 pro uh z-wave thermostat z-wave plus thermostat that we were using supports the features so we used that um you will want to generally go through the process a bit quickly because if you hang around at the screen too much as it's trying to pair then it can often fail to get the s2 set up so that might be an issue so just try to make sure you go through the process fairly quickly and remember you will do an exclusion process first we didn't show that on camera um just because you've seen programming for z-wave devices before on the iq2 plus it's generally recommended you exclude and then include we just showed you the end of it but that's how you go and you um enroll a z-wave device using the s2 protocol and if you're if you're having issues remember you want your z-wave firmware on the iq2 to be at least 6.81.03 and generally speaking it's it's a good idea to have your system firmware on at least 2.5 so if you're having issues on with the s2 protocol um then that those are things you can look at so if you have any questions about the iq panel 2 plus or about home automation or alarm monitoring services send an email to support alarmgrid.com if you found this video helpful make sure to give it a thumbs up below if you liked the video and remember to subscribe to our channel for updates on future videos we hope you enjoyed the video thank you


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