Time Needed to Activate My Alarm Grid System

Time Needed to Activate My Alarm Grid System


Description

In this video, Michael from Alarm Grid explains the amount of time it takes to activate a security system for Alarm Grid monitoring service. The activation process ...


Transcript

hi diy-ers this is michael from alarm grid and today i'm going to be explaining how long it takes to activate your alarm grid security system for monitoring service um so the shorter answer is that it depends um we can give you the best estimate of 30 minutes that's the typical case of your typical system your typical activator um typical monitoring service central station service we estimate about 30 minutes now we have one hour long activation slots and that's to account for the unexpected and so that way we're prepared uh the last thing we want is to really go over the activation slot so we give you one hour slots you should prepare for the activation to take one hour just in case but 30 minutes is the best estimate now we have seen uh shorter activations and of course we've seen longer activations on the short end i've seen one of the techs activate a system in as little as six or seven minutes that's rare that's the perfect scenario that's usually with the lyric actually probably on wi-fi only for uh self-monitoring i would imagine but we haven't seen it that quickly but um usually 30 minutes is more what it takes now when you're activating your system um there's a few things we're doing and it depends on the type of service you're getting as well um we are activating the communicator for use with alarmnet or alarm.com that's a big part activating communicator because that's how the system sends out the signals we're setting up your central station documents configuring your your central station settings assuming you're getting central station monitoring service obviously if you're self-monitored that's not applicable uh we're discussing a false alarm passcode if you have central station service as well as a possible duress code if you need to call for help and uh we're testing the system zones for a certificate of alarm you can get burglary intrusion zones carbon monoxide zones fire zones temperature zones and flood zones so we need to have you activate those sensors and trigger alarms on your system to make sure that those zone types are working uh we can only give you a certificate of alarm for the ones that we've tested that's by law um we have to do it that way so we'll be testing those during your activation that's a great time to do it um so uh when you go to uh sign up for monitoring service you're choosing an activation slot and uh our slots are from 9 am to 8 pm eastern time and those are on business days which are monday through friday so 9 am to 8 pm eastern time so you'll choose a one hour slot and um an activator will call you at the time that you've chosen so what you need to do is you need to be ready for that activation uh you need to be on site with the system you should have the system installed you should have all the sensors for the system already programmed um you should we recommend keeping the codes for your system the master code and the installer code at their defaults you'll want to know these codes so that way you can go through the activation as smoothly as possible we'll tell you what to do and of course after after the activation you will want to change your master code to something different so that's for security purposes don't keep it at the defaults someone might know the default code and they'll be able to get into your system so change it afterwards but for the activation it's a good idea to keep it at the default that's what we recommend anyway um and you'll just want to listen closely to your technician they're going to give you instructions during the process and you want to listen to those instructions carefully so that way we can go through the process as smoothly as possible and uh little mistakes is made are we make as few mistakes as made as possible we just move through it and get you activated um so just make sure to listen carefully and remember it's going to take the amount of time it'll take will depend on the panel it'll depend on the communication path what type of coa you're getting and how closely you listen to the technician like i said we've seen it done as little as seven minutes but we've seen it you know we've also used the full time for that hour slot so you should definitely prepare for it to take an hour but if it's quicker then that's great um we're happy to listen to you um the activation is also a great time to address any concerns you might have or to ask any questions we're here to help so uh feel free to ask us as much as you want use this slot uh to its fullest if you want to we're that's what we have them set up that way for uh we're here to help you so if you have any questions about using your system then feel free to ask um and we really want to help you prevent false alarms that's that's something that's really important to us as a monitoring company so if you have any questions about preventing false alarms then then feel free to ask us we're here to give you tips as well so we're here to help you so um feel free to pick our brains that's that's what we're here for so um be ready for your activation slide do do you have to do your part as well make sure you're ready beforehand and remember you have to be on site know the codes have your system installed and programmed so that's that's how long your activation should take our best estimate is 30 minutes but it can be longer it can be shorter it's really going to depend so if you have any questions about activations or monitoring service send an email to support alarmgrid.com if you found this video helpful make sure to give it a thumbs up below to like the video and remember to subscribe to our channel for updates on future videos we hope you enjoyed the video thank you


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