2GIG GC2e Firmware Version 1.23 - Release Notes Dated July 2020

2GIG
®

GC
2e

Panel


Firmware Version
1.2
3










Release Date:
J
uly

20
20


Release Notes

This document details the new features and enhancements for the release of the 2GIG GC
2e

Panel Firmware
Version
1.2
3
.

New Features:


•

6
-
Digit Pin Code
support


o

Question 98 added to support
6
-
digit pin code

▪

Q98 is currently available with Alarm.com backend support

▪

Q98 will not be displayed if
Q
91
-

Radio Modem Supplier

is set to
#5

(SecureNet)

o

Default
setting
4
-
digit pin
s (
Disabled
)
6
-
digit pin
s (
Enabled
)


•

2GIG
-
XCVR2e
-
345
hardware support

–

Available Soon

o

2GIG
-
XCVR2e
-
345 adds support for eSeries encrypted sensors

and TS1 keypad
.


•

2GIG
-
XCVR5e
-
345 hardware support

–

Available Soon

o

2GIG
-
XCVR5e
-
345 adds support for eSeries encrypted sensors and Alarm.com’s Image Sensor 3.


Note:
If a 2GIG
-
XCVR5e
-
345 is installed in the panel
,

Q
91
“Radio Modem
Supplier
”
will not display SecureNet as
an

op
tion.


GC2e
& TS1
Update
:


1.

USB
and Updater
Tool
update
s are

available on

the

2GIG website
.

a.

Any GC
2e

version can be updated to FW
1.2
3

from USB
/
rflash and the Updater Tool
.

2.

1.2
3

OTA update

a.

A FW patch is available by OTA

3.

1.23 TS1 Firmware

is

only compatible with a
GC2e panel with 1.23 Firmware.


*Note:
GC2e firmware is
not

compatible with the

GC2
panel. Firmware 1.2
3

can only be applied to the GC2e
panel
.


*
*Note:
The

new
transceivers will support either TS1 or Image Sensor 3
. Support for TS1 and Image Sensor 3
simultaneously is not supported.




Known Issues:


•

Chang
ing

q
uestion 98 from

6 to 4 digits on

Alarm.com’s dealer site
,

w
hen
user codes
are
programmed
,

may
result in
duplicate user codes.


o

It is recommended that if this change is required that
Q98 be changed
at

the panel were the system will
perform a check
to confirm if there will be
duplicate codes after they are truncated.

A warning
message will be displayed on the panel if
conflicts are

detected.

•

When changing

Q91 from 1 to 4 (Alarm.com to SecureNet) with
Q98 set to
Enabled (
6
-
digit

pin)

all user
codes will be removed from the system.

o

When all users are removed from the system
when changing Q91
,

user codes may not be removed
from
Z
-
Wave locks.

o

Access the Z
-
Wave doorlock codes screen on the GC2e will
cause the lock to sync and deleted codes
will be removed.




For additional feature information visit
https://www.2gig.com/

for the User and Installation and Programming
Guides.

























Nortek Security & Control LLC


5919 Sea Otter Place


Carlsbad, CA 92008
-
6517 USA



For technical support in the USA and Canada:


Phone: 855
-
2GIG
-
TECH (855
-
244
-
4832)


Email: 2gigtechsupport@nortek.com



Visit www.nortekcontrol.com for technical support hours of operation





For technical support outside of the USA and Canada:


Contact your regional distributor


Visit www.nortekcontrol.com or www.
2gig.com for a list of distributors in your region



Copyright ©
2020
Nortek Security & Control LLC









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