Alarm.com SEM v1.3 Install Guide



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System Enhancement Module (SEM) with LTE Cellular Communicator
System Enhancement Module (SEM) with CDMA Cellular Communicator

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Document Transcript

SYSTEM
ENHANCEMENT
MODULE
Honeywell/ADEMCO VISTA®
INSTALLATION GUIDE

INSTALL WIZARD AVAILABLE AT ALARM.COM/SEMVISTA

OVERVIEW
The System Enhancement Module (SEM) can be used with
Honeywell/ADEMCO VISTA-10P, VISTA-15P, and VISTA-20P panels to
enable wireless reporting of alarms and other system events using the
CDMA, HSPA, or LTE wireless (cellular) network. The SEM is intended
to be used as the primary communication path for all alarm signaling to
the central monitoring station. The wireless alarm signaling and routing
service is operated by Alarm.com. The SEM also features integrated
support for Alarm.com’s home automation services with built-in
Z-Wave capabilities.

EQUIPMENT
SYSTEM ENHANCEMENT MODULE

WIRE AND FUSE

SCREWS

TOOLS AND SUPPLIES NEEDED
• Small blade screwdriver and Phillips screwdriver
• Drill and bits for screws and/or wall anchors
• Four-conductor, 22-gauge or larger stranded wire
• Alpha keypad (recommended for install)

2

WALL ANCHORS

TABLE OF CONTENTS
Step 1: Verify Panel Compatibility.....................................4
Step 2: Create An Account...................................................5
Step 3: Enable Keypad Address..........................................6
Step 4: Disconnect Power From Panel..............................7
Step 5: Mount the SEM.........................................................8
Step 6: Wire the SEM to the VISTA Panel........................9
Step 7: Power Up the Panel..................................................10
Step 8: Manage User Codes................................................11

Add & Delete Z-Wave Devices....................................................12
Touchscreen Keypads....................................................................15
Panel Settings.................................................................................16
LEDs..................................................................................................17
FAQs..................................................................................................20
Troubleshooting..............................................................................21
Specifications.................................................................................22
Regulatory Information...............................................................23
SEM Quick Tips (SWIM)...............................................................24

3

STEP 1: VERIFY PANEL COMPATIBILITY
The SEM is compatible with Honeywell/ADEMCO VISTA 10P, 15P, and 20P
panels and the equivalents below, dating back to 2005. The date will be
printed on the chip inside the panel as shown below.

Honeywell
ADEMCO VISTA-10P

Honeywell/ADEMCO VISTA-10PSIA
First Alert FA130CP
First Alert FA130CPSIA

Honeywell
ADEMCO VISTA-15P

Honeywell/ADEMCO VISTA-15PSIA
First Alert FA148CP
First Alert FA148CPSIA

Honeywell
ADEMCO VISTA-20P

Honeywell/ADEMCO VISTA-20PSIA
First Alert FA168CPS
First Alert FA168CPSSIA

The SEM is not compatible with POTS. The SEM should
be the only communication path for alarm signaling to
the central station.
Please see the Alarm.com Dealer Website Support Resources page
(www.alarm.com/dealer) for the most up to date list of compatible panels.

TOUCHSCREEN KEYPADS
Touchscreen keypad compatibility details can be found on page 15.

Some system changes will not be processed by Alarm.com
unless the touchscreen keypad is used in Console Mode.

4

STEP 2: CREATE AN ACCOUNT
Before installing the SEM, first create a new Alarm.com customer account.
We recommend creating the account at least 24 hours prior to installation.
This will ensure that the SEM is activated prior to installation. To create an
account go to the Alarm.com Dealer Website or MobileTech and login. You
will need the following information to create the account:
• Customer Address
• Customer Phone Number
• Customer E-mail
• Preferred Login Name for the Customer
• Alarm.com Module Serial Number
• Existing Panel Installer Code
During Step 4 of the “Create New Customer” process, you will be prompted
to enter the the current Installer Code on the panel. Alarm.com will use
this code to access panel programming and read information stored on
the panel. The customer will be assigned a randomly generated Master
User Code. This will be displayed on the Dealer Website and also on the
Customer Website after SEM installation is complete.

At the end of the “Create New Customer” process, you will be able
to print or email a Welcome Letter for the customer, which includes
login information for the Alarm.com Customer Website.

5

STEP 3: ENABLE KEYPAD ADDRESS
ENABLING KEYPAD 8 DEVICE ADDRESS 23
The SEM communicates with the VISTA panel as if it is a keypad.
By default, the SEM will use Keypad 8 Device Address 23 to
communicate. Address 23 must be enabled via panel programming.
To do this, enter programming and select *196 + [1] + *99 at the keypad.

IF ADDRESS 23 IS ALREADY IN USE
In most cases, Address 23 will be available. If another keypad is already
connected to Address 23, you will need to manually select a different
keypad address. You can do this by using the DIP switches on the SEM,
as pictured below.
1. Identify an available keypad address.
2. Using the chart below, change the DIP switches on
the SEM to match the corresponding keypad address.
3. Enable the address by entering the corresponding
VISTA programming command at the panel.

ON
OFF

Keypad
Address

DIP Switch
Setting

VISTA
Programming Menu

17

None—all OFF

*190

18

Switch 4 ON, others OFF

*191

19

Switch 3 ON, others OFF

*192

20

Switch 3 and 4 ON, others OFF

*193

21

Switch 2 ON, others OFF

*194

22

Switch 2 and 4 ON, others OFF

*195

23

Switch 2 and 3 ON, others OFF

*196

If the correct keypad address is not enabled, repeated reports
of Panel Malfunction will be shown in the Event History on the
Dealer Website or MobileTech once the SEM is powered on and
connects to the network.

6

STEP 4: DISCONNECT POWER FROM PANEL
Prior to disconnecting power from the panel, first verify that the panel
is disarmed.

Next, remove panel AC Power and disconnect the backup battery.

This is necessary to prevent damaging the panel
or module while making wiring connections.

7

STEP 5: MOUNT THE SEM
You must be free of static electricity before handling electronic
components. Touch a grounded metal surface before touching
the circuit board.
Press down on the bottom tabs of the enclosure cover to remove it
and set it aside.
Carefully remove the SEM circuit board by depressing the interior
bottom tab.
Place the SEM back plate on the wall at the desired mounting
location and mark the three mounting holes as shown below.

Set the back plate aside and drill holes at the mounting locations.
Use wall anchors where studs are not present and secure the back
plate to the wall with the enclosed screws.
Insert the SEM circuit board back into the back plate.

8

STEP 6: WIRE THE SEM TO THE VISTA PANEL
Verify panel AC Power is removed and
the backup battery is disconnected.

12V Battery

4

GND

5

+12V

YELLOW (IN)

6

GREEN (DATA IN)

GREEN (OUT)

7

YELLOW (DATA OUT)

SEM
+12V

GND

VISTA Panel

• Connect panel terminal 4 (GND) to SEM GND.
• Connect panel terminal 6 (GREEN: DATA IN FROM KEYPAD)
to GREEN (OUT).
• Connect panel terminal 7 (YELLOW: KEYPAD DATA OUT)
to YELLOW (IN).
• Use the included red cable with the two prong battery connector
to connect the battery to both the SEM and the panel. For a powerlimited circuit, ensure the fuse is inside the VISTA panel.
Once wiring is complete, route the antenna(s) outside of the enclosure,
away from the SEM, and replace the enclosure cover.

CDMA/HSPA
Modules

LTE Modules

9

STEP 7: POWER UP THE PANEL
Connect the backup battery and restore AC power to the panel.
For the SEM to interact with the existing zones on the system, it must
read them from the VISTA panel. The SEM will do a “zone scan” to read
this information.
Additionally, the SEM will automatically set the panel settings needed
for the SEM to communicate. These settings can be found on page 16.

Zn ZT P RC HW:RT

ZONE SCAN
~5 minutes
Do not touch the panel or keypad.

The zone scan will automatically begin after the panel is powered up and
should take about 5 minutes. Do not touch the panel, keypad, or SEM at
this time.
The zone scan is complete when the keypad no longer shows the SEM
scrolling through the zones and panel settings. During the first three
minutes after the zone scan, the SEM will sync the panel settings and
equipment list with Alarm.com.

Ready to Arm

WAIT FOR TEMPORARY
MASTER USER CODE
TO SYNC
~3 minutes
Do not touch the panel or keypad.

For security purposes, Alarm.com needs to sync the panel with the
temporary Master User Code (assigned at account creation in Step 2).
Do not touch the panel, keypad, or SEM until three minutes after the
zone scan is complete.

Ready to Arm

CHANGE THE
MASTER USER CODE

In most cases, the keypad will beep to signal that the temporary Master
User Code is synced. At this time, change the Master User Code at the
panel (using the Installer Code). Do not use a code that has already
been saved at the panel. The SEM will automatically recognize the new
code and update it on Alarm.com.

10

STEP 8: MANAGE USER CODES
Now that the zone scan is complete and the Master User Code has been
changed, the Equipment List should be updated on the Dealer Website
and the Installer and Master User Codes should be synced with the SEM.

DELETE ALL USER CODES
The SEM is designed to work seamlessly with Alarm.com interactive
services, including user code management. However, the SEM cannot
read the user codes stored on the panel prior to the SEM being installed.
To enable user code management, all existing user codes must be deleted
at the panel and re-entered the first time the user logs in to Alarm.com.
There is a “Delete All User Codes” option available on AirFX and
MobileTech.
This Delete All User Codes process may take up to 10 minutes, during
which time the SEM and panel must not be interrupted. Do not touch
either the SEM or the panel until the process is shown as complete on
the Dealer Website or MobileTech Event History, or if there is no activity
on the LAN LED for more than one minute.

Deleting user codes on the VISTA panel will disable keyfobs
and remove their user code associations. Keyfobs will need
to be re-linked with the new user codes.

11

ADD & DELETE Z-WAVE DEVICES
Please visit the Dealer Website Support Resources for a complete
explanation of Z-Wave communication, Z-Wave signal strength,
and additional installation resources.
Alarm.com will not recognize any Z-Wave devices previously learned into
the panel. These devices will need to be deleted from the previous Z-Wave
network and added to the SEM for the customer to use Alarm.com’s home
automation services (e.g. automation control via customer website, app,
and intelligent automation rules).

TIP:

If the customer is on a different interactive platform,
we recommend having them log in to that site and taking
screenshots of notifications, rules, and home automation
device names for reference later.

For optimal Z-Wave signal strength, make sure the orange Z-Wave
antenna is pointed down toward the tabs at the base of the SEM.

Z-Wave
Button

Z-Wave
Antenna

ADDING Z-WAVE DEVICES
Using the Dealer Website or MobileTech is strongly recommended.

Using MobileTech
1. Move all Z-Wave devices to their final location on the property.
2. Open MobileTech and select the customer of interest.
3. Navigate to the Equipment List screen.
4. Select emPower Management.
5. Select Add Z-Wave Devices.
6. Wait for the bolded message: Checking for new devices on
the network.
7. Trigger a device to add it to the network.
8. When a device is added successfully, it will show up on
this screen following a 30 second delay.
9. Continue triggering devices. You may add several devices
to the network without re-entering Add Mode.

12

Using the Dealer Website
1. Move all Z-Wave devices to their final location on the property.
2. Navigate to the Equipment page on the Dealer Website.
3. Click the emPower Devices tab.
4. Open the Advanced Z-Wave Commands menu below
the Equipment List.
5. Click Add Z-Wave Devices.
6. Wait for the bolded message: Checking for new devices
on the network.
7. Trigger a device to add it to the network.
8. When a device is added successfully, it will show up
on this screen following a 30 second delay.
9. Continue triggering devices. You may add several devices
to the network without re-entering Add Mode.

Using the SEM
1. Press and hold Z-Wave button on the Alarm.com module.
2. Release the button once LED L2 flashes in groups of four.
3. Trigger a device to add it to the network.
4. When a device is added successfully, L2 will illuminate solid.
5. You will need to re-enter Add Mode before triggering the
next device.

TIP:

If you can’t add a device to the network, you may need to
delete the device’s current network data using the device
deletion process before you can add it to the new network
(some devices come from the factory with network data).

DELETING Z-WAVE DEVICES
Using the Dealer Website or MobileTech is strongly recommended.

Using MobileTech
1. Open MobileTech and select the customer of interest.
2. Navigate to the Equipment List screen.
3. Select emPower Management.
4. Select Delete Z-Wave Devices.
5. Wait for the bolded message: Checking for deleted devices
on the network.
6. Trigger a device to delete it from the network.
7. When a device is deleted successfully and its network
data is erased, it will show up on this screen following
a 30 second delay.
8. Continue triggering devices. You may delete several
devices from the network without re-entering Delete Mode.

13

Using the Dealer Website
1. Navigate to the Equipment page.
2. Click the emPower Devices tab.
3. Open the Advanced Z-Wave Commands menu
below the Equipment List.
4. Click Delete Z-Wave Devices.
5. Wait for the bolded message: Checking for deleted
devices on the network.
6. Trigger a device to delete it from the network.
7. When a device is deleted successfully and its network
data is erased, it will show up on this screen following
a 30 second delay.
8. Continue triggering devices. You may delete several
devices from the network without reentering Delete Mode.

Using the SEM
1. Press and hold the Z-Wave button on the Alarm.com module.
2. Release the button once LED L2 flashes in groups of four.
3. Press and hold the Z-Wave button on the module a second time.
4. Release the Z-Wave button once LED L2 flashes in groups of two.
5. Trigger a device to erase its network data and delete it from
the network.
6. When a device is deleted successfully, L2 will illuminate solid.
7. You will need to re-enter Delete Mode before triggering the
next device.

14

TOUCHSCREEN KEYPADS
The SEM is compatible with AUI devices, including the 6280, Tuxedo Touch,
and other touchscreen keypads. Arming, disarming, panics, and alarms
initiated on these keypads will be processed by Alarm.com and reported to
the central station. However, the following activity will not be processed by
Alarm.com unless the keypad is used in Console Mode.
• User code changes
• Changing the Installer Code via Quick Programming mode
• Bypassing open sensors
• The specific user that armed or disarmed the system
Please note that the SEM supports Z-Wave automation via Alarm.com
only. This means that customers using the Tuxedo Touch to control their
Z-Wave devices will need to choose whether to continue using the Tuxedo
Touch for Z-Wave automation, or whether to switch to Alarm.com
(e.g. automation control via Customer Website, App, and intelligent
automation rules). If the customer chooses to switch to Alarm.com
Z-Wave control, then all of the Z-Wave devices will need to be deleted
from the Tuxedo Touch and learned into to the SEM.
Even if customers choose not to switch to Alarm.com for Z-Wave
automation, they will still be able to enjoy access to video, garage door
automation (e.g. Liftmaster), and Lutron lighting control in addition to
interactive security via Alarm.com.

15

PANEL SETTINGS
For the SEM to communicate with the panel and report all alarms,
the following VISTA settings need to be set at the panel. These settings
are automatically changed during the zone scan so no further action should
need to be taken. Here is a list of the automatic programming changes,
for reference.

ENABLE IP/GSM
*29 IP/GSM needs to be set to [1]. This will ensure that the panel
is communicating with the SEM.

SILENT ALARMS
For the SEM to report silent and duress alarms, the following VISTA
settings are automatically changed at the panel.
• *41 Primary Phone No. needs to be cleared.
• *42 Secondary Phone No. needs to be cleared.
• *43 Partition 1 Primary Acct. No. needs to be set to a four-digit
number. Alarm.com automatically set this setting to 1234.
• *45 Partition 2 Primary Acct. No. needs to be set to a four-digit
number. Alarm.com automatically set this setting to 4321.
• *48 Report Format needs the primary phone number format
set to [77].
• *49 Split/Dual Reporting in the VISTA programming needs to
be set to [0].
• *54 Dynamic Signaling Delay needs to be set to [0].
• *64 Test Report Code needs to be set to [1,0].
• *92 Phone Line Monitor Enable needs to be set to [0,0].
• The Zone 92 reporting code needs to be enabled for duress reporting.

TIP:

The customer’s actual Central Station Forwarding Settings
should be setup on the Alarm.com Dealer Website.

BYPASS OPEN SENSORS
Before the customer can use the bypass open sensors feature on the
Customer Website or Mobile App, *23 Quick (Forced) Bypass needs to
be enabled. This setting is not automatically enabled. If the customer
would like to use this feature on the Customer Site or Mobile App,
please enable this setting.

16

LEDs
The Alarm.com Module LEDs can be used to indicate communication
errors, panel communication, network communication, and signal strength.

System
Enhancement
Module (SEM)

1

2

BOTTOM OF ALARM.COM MODULE

LED FUNCTION
L1

Error LED: L1 will flash 1 to 8 times in a four-second interval
to indicate specific error conditions such as a network error,
panel communication error, or radio error.

L2

Panel communication LED: L2 flashes every time a data
packet is received from the panel.

L3

Cellular communication LED: L3 flashes every time a data
packet is received from the cellular radio.

L4

Cellular signal level LED: L4 flashes 0 to 5 times indicating
the cellular signal strength, or toggles on/of f when
communicating with the Alarm.com servers.

L5

Z-Wave LED: See Home Automation Z-Wave Device
Installation on page 7 for more information.

LED L1 (RED)
L1 flashes when an error is encountered. The number of flashes indicates
the error number. If there are two or more errors at the same time, the
errors will flash one after the other. The LED will stay off for at least four
seconds between errors.

NUMBER OF LED L1 ERROR DESCRIPTIONS
AND SOLUTION FLASHES
1

Alarm.com module cannot communicate with the panel.
Perform a power cycle on the panel. If the error persists
lift the Alarm.com module out of the SEM circuit board and
re-insert it, while power is disconnected from the system.

2 then 4

The Alarm.com module provisioning process could not be
completed. If the error persists, power cycle the system,
then contact Technical Support.

2 then 5

The Alarm.com module provisioning process could not be
completed because the module is currently roaming off the
carrier’s primary network.

3

The Alarm.com module is trying to register on the cellular
network. If it persists for more than a few minutes, the
module is having problems registering. Check L4 for signal
level. If signal level is lower than 2 bars, change the panel’s
location or use a remote antenna option.

17

4

The Alarm.com module is registered on the cellular network
but could not connect with Alarm.com. Contact Alarm.com
Technical Support.

5

The radio on the module is not working correctly. If this persists
for more than a few minutes the module may need to be
replaced. This error is extremely rare, so please verify that the
module is flashing 5 times.

6

This indicates an error only if it persists for more than a
minute. Otherwise, it’s an indication that the module is
resolving an unusual condition regarding communication
with the cellular network.

7

The SEM is unable to access panel programming.
Check panel wiring and Installer Code.

8

If this error persists, the account may have been set up
incorrectly. Check that the serial number being used matches
the serial number used to create the account on the Dealer
Website. If the serial numbers are the same, contact
Technical Support.

LED L2 (YELLOW)
L2 flashes with every communication between the SEM and the panel.
The normal pattern calls for a series of quick flashes every two seconds
when the Alarm.com module is in Idle mode or four seconds in PowerSave
mode. See Alarm.com Module States (modes) for an explanation of the
three modes.
L2 also occasionally flashes in patterns to indicate Z-Wave status,
when the SEM is being used to add or remove Z-Wave devices.

LED L3 (GREEN OR YELLOW)
L3 flashes with every communication between the SEM and its radio unit
in Idle mode, and with every communication with Alarm.com in Connected
mode. In PowerSave mode, this LED flashes in unison with LED L2.

LED L4 (GREEN OR YELLOW)
L4 indicates the cellular signal level as a number of flashes (0 to 5 bars).
The number of bars may not correspond to the number of bars shown
on your cell phone. A level of 5 bars is obtained only in the strongest
signal conditions. Signal level is updated every ten seconds if it fluctuates,
or every 30 seconds if it is fairly stable.
If LED L4 is continuously flashing, the module provisioning process is
in progress. LED L4 will begin flashing to indicate signal level as soon
as the provisioning process is complete.
If LED L4 is not flashing, this means one of the following:
• The Alarm.com module is in PowerSave mode
• The Alarm.com module just powered up
• There is no cellular coverage in the area
In Connected mode, LED L4 toggles on and off.

TIP:
18

Alarm.com recommends a steady signal level of two
or higher for proper operation of the SEM.

LED L5 (YELLOW)
L5 indicates Z-Wave errors. If you can’t add a device to the network, try
deleting the device and re-adding it to the network. Contact Alarm.com
Technical Support with additional issues.

ALARM.COM MODULE STATES (MODES)
There are three Alarm.com module states (modes).

Idle Mode
In Idle mode, the AC power is up, the battery level is greater than 11.5
volts, and the SEM is not currently connected to the Alarm.com servers.
This is normal for the SEM and is the most common state.
L1

Flashes errors, if any

L2

Communication with panel

L3

Communication with radio unit

L4

Signal level (0 to 5 bars)

L5

Flashes errors, if any

PowerSave Mode
In PowerSave mode, the module just powered up, AC power is down, or
battery level is less than 11.5 volts. The radio part of the SEM draws 10 mA
in PowerSave mode. It is fully functional and will go into Connected mode
as soon as a signal needs to be sent. Performing an Alarm.coml phone test
will switch the module into Idle mode and update the signal level reading.
L1 Inactive
L2

Communication with panel

L3

Same flashing pattern as L2

L4 Inactive
L5 Inactive

Connected Mode
In Connected mode, the SEM is connected to the Alarm.com servers and
reported an alarm or other condition. The module stays in Connected mode
for at least six minutes after the last message is exchanged. Entering
Installer programming will cause the SEM to go into Idle mode.
L1

Flashes errors, if any

L2

Communication with panel

L3

Communication with Alarm.com

L4

Alternates two seconds on, then two seconds off

L5 Inactive

19

FREQUENTLY ASKED QUESTIONS
How should I choose the best location to install the SEM?
• Check the signal strength before choosing a final location. Perform a
walking signal strength test by powering the SEM using the battery
directly (connect the GND and +12V terminals). After two minutes,
cellular signal level LED L4 will flash between one and five times to
indicate the signal strength (where five is the strongest signal).
Alarm.com recommends a signal level of two or higher for proper
operation of the SEM.
• Avoid mounting the SEM in areas with excessive metal or
electrical wiring, such as furnace or utility rooms.
• Mount the module near an outside wall, preferably on an
upper level.
• Do not mount the SEM inside of the panel’s metal box. Doing so
will negatively impact Z-Wave performance.
• For homes or businesses located in canyons or with hills nearby,
it may be necessary to place the antenna higher in the building.
• If the SEM location requires a longer power cable, splice the provided
power wire with the fuse to your wire and leave the fuse inside the
VISTA panel enclosure.

Why do I need to enter the Installer Code during account creation?
The Installer Code entered during account creation (see Step 2) will
be used to access and read the zones currently learned into the panel.
The Installer Code can be changed after the zone scan is complete.

How do I initiate or test communication between the
SEM and Alarm.com?
Perform an Alarm.com phone test by pressing [#] + [9] + [8] + [7] + [*].
This phone test will not be viewable on the keypad, but can be verified
on the Dealer Website or MobileTech Event History.

Is the SEM compatible with the VISTA-21iP?
The SEM is compatible with the 21iP, if the Internal IP/GSM Jumper
is set in the OFF position.

OFF
position

20

Does the SEM support reporting multiple alarms on a single zone
(Swinger Suppression *93)?
The SEM will only report one instance of each alarm per alarm event
regardless of the settings specified on the panel in the *93 programming
menu. The SEM does not support reporting multiple alarms on a
single zone.

Is the SEM compatible with POTS?
No, the SEM should be the only communication path for alarm signaling
to the central station.

How does SEM handle dialer delay?
• Default dialer delay for the SEM is 30 seconds regardless of
what the panel is set for.
• Changing dialer delay through AirFX will change the setting in
the SEM and on the panel.
• Local dialer delay changes will not change the SEM dialer delay.

Is the SEM compatible with Honeywell’s Street Smart Series
Code Encryptors?
Yes, the SEM is compatible with Honeywell’s Street Smart Series Code
Encryptors. As with other touchscreen keypads or AUI devices on a system
with a Code Encryptor, the following steps will need to be followed to
install the SEM.
1. Disconnect power from the panel.
2. Disconnect the touchscreen keypad or AUI device from
the panel.
3. Install the SEM, following the SEM installation steps
(without the touchscreen keypad or AUI device connected).
4. Once the SEM is installed and working properly, power down
the system.
5. Reconnect the touchscreen keypad or AUI device.
6. Restore power to the panel and SEM.

TROUBLESHOOTING
Arming with the Alarm.com App or Customer Website isn’t working
If you are unable to arm your system remotely, please change the Master
User Code locally to a code of your choosing and then change it back to
your desired Master User Code.

The Equipment List is empty on the Dealer Website or MobileTech
If the Equipment List is not showing on the Dealer Website or MobileTech
and the SEM failed to do a zone scan when initially powered on, verify that:
• The correct keypad address is enabled
• All wiring is correct
• The Installer Code is synced (if the Installer Code is out of
sync you can change it locally at the panel and power cycle)
• The panel is disarmed, and Request an Equipment List on the
Dealer Website or power cycle the panel

21

The SEM is failing to zone scan and the Event History
shows several Panel Malfunction error messages
Verify the Keypad Address is enabled correctly. See Step 3.

None of the LEDs on the SEM are ON
Remove power from the panel and verify that all wiring is correct.

SPECIFICATIONS
Compatibility

Honeywell/ADEMCO VISTA-10P, VISTA-15P
and VISTA-20P (Please visit alarm.com/
dealer for a full list of supported panels and
compatibility information)

Power
Requirements

12 V nominal, 130 mA (continuous) 2000 mA
(instantaneous peaks) maximum
(from panel battery)

Cellular Network

Dual Band CDMA (3G), Dual Band HSPA (3G),
or Dual Band LTE 3GPP (4G)

Panel Interfaces

One ECP three 2-terminal keypad bus
12V power and ground to panel battery

Alarm.com
Module Indicators

One module/panel communication status
LED, one module power LED, one automation
LED, three wireless communication status
LEDs

SEM Circuit
Board Indicators

One LAN LED, one processor LED,
one COMM fail LED

Operating
Temperature

32 to 120°F (0 to 49°C)

Storage
Temperature

-30 to 140°F (-34 to 60°C)

Humidity

90% relative humidity non-condensing

Enclosure
Dimensions

(L x W x D) 7.5 x 4.25 x 1.5 in. (19.05 x 11.43 x
3.81 cm)

Enclosure Color

White

Case Material

High-impact, ABS plastic

Listings

FCC part 15, Verizon Certified

22

REGULATORY INFORMATION
Changes or modifications not expressly approved by Alarm.com
can void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different form that
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference
that may cause undesired operation of the device.
This equipment complies with the FCC RF radiation exposure limits
set forth for an uncontrolled environment. This equipment should be
installed and operated with a minimum distance of 20 centimeters
between the radiator and your body.
ADC-SEM-100-CDMA

ADC-SEM-100-HSPA

ADC-SEM-100-LTE

Contains Model:
ADC-200H-EVD

Contains Model:
ADC-200H-EVD

Contains Model:
ADC-450L

FCC ID:
YL6-143200H5V4;
IC:
9111A-143200H5V4

FCC ID:
YL6-143200H5V4;
IC:
9111A-143200H5V4

FCC ID:
YL6-143450L;
IC:
9111A-143450L

This device
contains Model:

This device
contains Model:

This device
contains Model:

CE910-DUAL

HE910-NAR

LE910-SVG

FCC ID:
RI7CE910-DUAL;
IC:
5131A-CE910-DUAL

FCC ID:
RI7HE910NA;
IC:
5131A-HE910NA

FCC ID:
RI7LE910SV;
IC:
5131A-LE910SV

23

SEM QUICK TIPS

S

SET KEYPAD ADDRESS
Ensure the SEM’s keypad address is enabled in VISTA
programming. The default keypad address is 23 enabled
in *196 VISTA programming.
See Step 3 for additional addresses and their
corresponding programming sections.

W

WIRING IS CORRECT
• [PANEL] GREEN DATA IN

[SEM] GREEN (OUT)

• [PANEL] YELLOW DATA OUT

[SEM] YELLOW (IN)

• SEM is powered from 12V battery with included
connector and fuse

I
M

Z-WAVE

INSTALLER CODE SYNCED WITH SEM
The Installer Code entered during account creation is
applied to the SEM during the initialization process.
If the system still fails to initiate a zone scan, set the
Installer Code to a new value and cycle power.

MASTER USER CODE –
WAIT TO SYNC BEFORE CHANGING
Do not touch the panel, keypad, or SEM until three
minutes after the zone scan is complete. During this time,
for security purposes, the SEM will sync the temporary
Master User Code that was assigned at account creation.
The keypad will normally beep after three minutes to
signal that syncing has finished. At this time, change the
Master User Code locally at the panel. Do not use a code
that has already been saved at the panel. The SEM
will automatically recognize the new code and update
Alarm.com.

If the customer has existing Z-Wave devices, they will
need to be un-enrolled from the previous controller
and re-enrolled in the SEM. Tuxedo Touch users will need
to choose between leaving devices enrolled on the Tuxedo
for local control or enrolling them on the SEM to enable
remote control capability.

CONTACT INFORMATION
If you’ve completed SWIM, but are experiencing difficulties with
SEM installation, please contact Alarm.com Technical Support at
866-834-0470 and we’ll be happy to assist you further.

SEM INSTALLION GUIDE 1.3 | Copyright © 2016 Alarm.com. All rights reserved.


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