Adding a User Code to a Qolsys IQ Panel 2

Adding a User Code to a Qolsys IQ Panel 2

Related Categories


In this video, Jorge from Alarm Grid shows you the process for adding a new user code to a Qolsys IQ Panel 2 or Qolsys IQ Panel 2 Plus System. Adding a new user code can also be considered the same as adding a new user to the panel. Each programmed user will have its own user code on the IQ Panel 2.

If you are the main operator of a Qolsys IQ Panel 2 or Qolsys IQ Panel 2 Plus, then you may want to make it so that everyone who uses the system regularly has their own unique user code. This can be good for tracking who used the system in any given situation. All arming and disarming events will be stored in the system's event log, so you will be able to keep track of such information by assigning each user a different code. User codes can be between four (4) and six (6) digits depending on the system settings. The default length is 4 digits. You must change the user code length setting within system programming if you want to increase the number of digits for codes.

In order to change user codes on the system, you must use the Master Code, the Installer Code, or the Dealer Code for the system. If you want to change the Installer Code, you must use either the Installer Code or the Dealer Code. And only the Dealer Code can change the Dealer Code. The default Master Code for the system is 1234. It is strongly recommended that you change this code for security purposes. However, you should keep the Installer Code and the Dealer Code at their respective defaults of 1111 and 2222. Keeping these codes at their defaults will prevent you from being locked out of programming later on.


Hi, DIY-ers. I'm Jorge from AlarmGrid. Today, I'm going to be showing you guys how to add user codes to your Qolsys IQ Panel 2. And if you have an IQ 2 Plus, it's the exact same thing. So the first codes I want to go ahead and go over are the three main codes that come with the system-- the dealer code, installer code, and master code. So the dealer code has access to change to dealer code, installer code, the master code, and any other user codes in the system. The installer code has access to change the installer code, the master code, and any other user codes. And then the master code has access to change the master code and any other user code. So if you're catching my drift here, it's kind of like a hierarchy. Dealer code is that the top, installer code is next at the bottom, and then master code is at the bottom, and then all the other user codes are beneath that. So it kind of works from top level all the way down. So normally, I would recommend if you guys have it using the dealer code, if you guys buy a brand new panel and you guys are looking at changing code or doing anything like that, if you want to have access to all of your code, including dealer, installer, master, and any sub-user codes, the dealer code is going to be the one you use. Now, most of these panels if you're buying them brand new, they're going to come with the default codes. Dealer code is going to be 2222. Installer code is going to be 1111. And the master code is going to be 1234. Now, I would say, normally, the installer code and the dealer code don't really need to be changed mainly because of the fact that you normally aren't going to be disarming the system with an installer code or with the dealer code. You normally are going to be using your master code or your other sub-user codes that you create, which I'm going to show you how to do that now. Now, the reason I'm telling you not to change the installer or the dealer code is because those codes, if you change it and you forget them and you're not monitored, you've kind of locked yourself out of the system. And then the other thing is a lot of people are, well, what if somebody knows the default installer code or dealer code, can't they just disarm my system? The way that these systems work are intended that if somebody arms the system with a master or another sub-user code, the dealer and the installer codes cannot go in and disarm the system, because then, that would basically give the alarm company to enter your house at any point they wanted and disarm the system. And that's not the way that these systems are made. That's not what the systems or what the manufacturing companies want these alarm companies to be able to do since they're going in your home. So it's just something to keep in mind. Installer code and dealer code usually can stay the same. You usually just want to change the master and sub-user codes. Now, to get into these fields, I'm to go ahead and show you guys real quick. So you're going to hit the top button at the very top of the IQ 2 screen right here. You tap on that. You're going to go to Settings. Now, from Settings, you have to go to the Advanced. Enter user code. This is where, if you're adding a master code or any other sub-user code, you can just use your master code to go in there. If you're trying to change your dealer or installer code, then you're going to use your dealer or installer code depending on what level of access you want. I'm going to show you guys the dealer access right now, so we're going to hit 2222 as that is my default dealer code. And then from there, you just have to go to User Management. You should see-- let me hit the back arrow key-- you should see User Management on all three screens no matter what code you type, whether it's the dealer code, the installer code, or the master code. So you should see User Management. Now, from here, like I told you, since we used the dealer code, we can actually change the dealer, installer, duress, and the master code, and we can add any other sub-user code. So that's why mine shows all of this. Depending on what code you typed in, when it asked you for the code, you might not see dealer code, you might only see installer and up. Or you might not see installer, you might just see master and the duress, which is always going to be defaulted. But then after that, you can add any other user codes. So since I use my dealer code, we see every single code that we have here. I'm just going to go in and show you guys how to add a user real fast. I'm going to hit Add user. You can enter in a name. So from there, I'm going to click on the box to open on my keypad. And from here, I will type in my name, J-O-R-G-E. I'll hit the little keypad to bring the keypad down. If you want to enter in your last name, you can. I'm just going to leave that blank. For the user code, now you can enter in any user code that you want. Now, the thing is, you want to make sure you're entering in a user code that is not already in the system. If you try to enter in a user group that's already in the system, it's going to give you an error. So you do need to use a user code that's not in the system. I'm going to go ahead and use 4321. And hit that little green button to go to the next field. Confirm user code. It's going to ask you to confirm it just to make sure you didn't make a mistake. And the type of user, you can either set it as a guest or a master. I'm going to set it as a guest code. And the expiration date. So if you actually only want to allow, if you only want to allow users a certain amount of time for them to use their code during like a certain amount of days. So like this is very helpful if you're renting a place, if you're Airbnb-ing, which is very common now. If you're Airbnb-ing and you only want some like the guests that are coming in to have access to the system during their stay, you can actually set up the date of where you want the code to expire. So let's say I wanted mine to expire on Monday, their checkout date. So this code would work basically until Monday, March 16th of 2020. And then from there, you hit Add user. After you add the user, you now see the code has been added. It has the expiration date. The other code say unlimited because there is no expiration date on them. And yeah, you can go in into these as well. If you wanted to change your master code, you just hit the pencil icon. And you would enter in a different code. Now, real quick, the duress code. That is a code that comes with the alarm system. It's right now, mine is defaulted at 9998. So if you're wondering what a duress code is, it's basically if you're entering the home and a burglar is telling you to disarm the system and you want to disarm the system but you also want to set off a panic signal, and you know you're not going to be able to answer the phone when the central station calls, you would enter in your duress code which is a four-digit code that would disarm the system, make it seem like everything is OK, but it's also at the same time that it disarmed, it's sent a burglar panic signal over to the central station which will then start dispatching the authorities out to the house. So duress is really good for you guys to know in case of a situation like this. It's usually defaulted, but again, if you guys need to change it to something else that's easier for you to remember, again, you hit the pencil icon and you go ahead and you change it. Now, as you can see here, one thing, you cannot remove a master code, a dealer code, or an installer the code. These are all hard-coded-- I'm sorry, yeah, master code, installer code, dealer code and the duress code. These are all hard-coded codes that go into the system and they cannot be removed. So they're always going to be set to something. There's no way to actually remove them. All right, so after we've added in the user codes, we're going to go ahead and back out to the Home screen. Now, I'm going to show you guys how the user code actually works. Now, for some of you guys out there, if the panel is defaulted or if you guys have the feature enable the where it doesn't ask you for a user code, when you hit the Arm Away button, it'll probably just arm the system automatically with a default master code. However, if you guys have the feature where it requires a code when arming and disarming, this is what you're going to see. So I'm going to hit Arm Away. Away mode selected. Now, it's asking me for a code. This is the normal screen the normal alarm users are used to. They need a code to arm and to disarm. So after I see this, now I'm going to use my code. Remember, it was 4321. It starts arming, I have 60 seconds to exit the house and make sure all my entry, exit doors are closed. Now, if I want to cancel the arming or if I want to extend that, I could do a plus 60. But if I want to cancel it, I hit the X. It's going to ask me for a code, and I'm going to enter in my user code again, 4321. And the system will stay disarmed. The user code that I entered in work. Now, the other real quick tip for you guys out there. If you guys are adding user codes to your Qolsys IQ Panel 2 or your IQ 2 Plus, and if you guys have an active subscription with, and the company that you're with gives you log-in information to, you can also create user codes from the mobile app or from the website. If you guys want more information on how to get access to or if you need monitoring service, we also offer a lot of monitoring plans that will give you access to this kind of service and to central station monitoring. If you want to find out more, go ahead and give us an email, send us an email to If you find the video helpful, make sure you hit Like underneath, subscribe to the YouTube channel, and hit that little bell icon so whenever we upload new content, you guys get notified. I'm Jorge, and I'll see you guys next time.