Alarm com App: Setup Critical Alerts
Description
Today, Dylan from Alarm Grid shows iOS users how to enable Critical Alerts for Alarm.com push notifications. Critical Alert push ...
Transcript
hey diyers Dylan here from alarm grid today we're going to review how do I enable critical notifications or critical events in the alarm.com application uh what this does is that if you want to receive a notification from alarm.com no matter what uh this setting allows you to override the do not disturb feature on your phone so even if that is enabled notifications from alarm.com will still come through to your phone for example uh so if it's late at night you have do not disturb or the Sleep option enabled for your phone uh where normally you're not going to get any calls text messages any notifications from other applications uh having this critical alerts uh feature enabled will override that so if you have an alarm at your panel and you're away you're not at home so you don't hear the siren you'll still get the notification through here even if do not disturb or sleep or any other silencing uh setting is enabled on your phone that's still going to come through and alert you and notify you about the alarm happening at your panel okay so first thing we will do is open the alarm.com app we're going to enter our user information log in okay uh so this can be enabled through either the alarm.com app or through the um notification settings option on your phone I'll show how how to access both here so from the app we will go to more we'll press notifications and as you see my critical alerts is already enabled uh so basically any notifications from alarm.com is going to override do not disturb it's going to override silent anything like that so if we press that that's going to bring us to the actual uh screen within settings so you can customize how the notifications come in right here you can enable or disable the critical alerts from the settings option on your phone if you didn't want to do it through the alarm.com app and then you can customize how the notifications will show okay so we are on alarm.com I'm just going to make sure yes I do have do not disturb enabled and then just to double check again I do have critical alerts enabled uh so what's going to come through for this is uh certain notifications such as alarm be it for fire or Panic uh carbon or smoke uh flood any type of actual alarm is going to come through uh tamper alerts will come through uh entry delay trouble so if the delay stops for whatever reason um uh receiver Jam alarm uh and then if the uh Panic is triggered through the app application so say if you have another user that has access to the app and they trigger a panic that I'll show you here as well so again even though I have do not disturb enabled these are going to come through so I will go ahead and arm the system set that to arm stay okay perfect I'm going to go to my home screen here just so we can see the notification coming through I'm going to activate the alarm on the panel by opening the front door sensor door open all right okay and right here at the top we have the critical uh because critical is enabled test panel front door was opened and you see this is just staying here until I acknowledge it so that's pretty good as well that way you can't miss it uh and also the phone was vibrating pretty consistently as well during that so you can press this now p over here back to the app and then if the alarm was still occurring we would see it right there but I've already disarmed it so we're good okay so that is how you enable the uh critical alerts option on your alarm.com app and again so that is going to override the do not disturb sleep option any type of silencing feature you have for your phone you'll still be alerted through alarm.com about uh any issues with your system or any normal notifications you have set up uh for that to occur if you did like the video please like the video subscribe to our YouTube channel and hit the Bell icon to be notified about any future videos we release if you had any questions for us feel free to contact us our phone number is 888 81877 28 our email address address is support@alarmgrid.com and if you come to our website www. alarmgrid
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