Excluding the August Smart Lock Pro

Excluding the August Smart Lock Pro

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In this video, Joe shows users how to exclude the August Smart Lock Pro from a Z-Wave network. This is an important step if you plan to pair the lock with a new Z-Wave network. You must access to the Z-Wave hub to do this. If you cannot access the Z-Wave hub, you must perform a Z-Wave factory reset.

Being able to include the August Smart Lock Pro with a Z-Wave network is one of the best functions of the device. Many alarm systems function as Z-Wave controllers, and it very easy to include new devices with an existing Z-Wave network. If you alarm monitoring service with access to an interactive service platform like Total Connect 2.0 or Alarm.com, then you can operate your Z-Wave devices remotely using an app on your phone. This includes your August Smart Lock Pro. This is great if you ever need to let someone inside while you are away.

But if you decide to take your August Smart Lock Pro to a different Z-Wave network, then you will have to exclude it from the current one first. Unlike most Z-Wave devices, this can only be done the Z-Wave controller that the device is paired with. Most Z-Wave devices will allow you to clear from the network using any Z-Wave hub. Instead, the August Home App is actually smart enough to know when the Smart Lock Pro is paired with a Z-Wave network. If it is, then you must use the August App to initiate the exclusion process.

The only way to access the lock settings once it is paired with the August App is to access that August Account. If you do not have access to the associated August Account, then you must replace the lock. Assuming that you do have access, then you can use the the app to clear the Z-Wave settings. If you have access to the Z-Wave controller as well, then you can perform a normal exclusion process. But if the controller is in operable or inaccessible, then the only way to clear the lock is to perform a Z-Wave factory reset. The Z-Wave factory reset can also be performed from the app.



Hi, DIYers, Joe from AlarmGrid. And today, I'm going to show you how to exclude an August Smart Lock from a system when it's interfaced with the system, the Z-wave. The new August Smart Lock does have a Z-wave module inside of it, and many alarm systems, as you may know, are able to interface with Z-wave devices. When you do this, most instances, you're able to control the lock and integrate it into different security functions. And it's a really cool feature to use if you do have the necessary equipment. So before you go and pick up an August Smart Lock though to use with your system, it's a good idea to contact your security provider. Or check out the documentation for your alarm system just to make sure that it does have the necessary Z-wave controller, and that it's compatible with the August lock. Today, though, we have already interfaced our August lock with our QOLSYS IQ 2. And prior to that, we did create an account and set up the August app, or the August Smart Lock app on our iPad. If you do go out and get a lock before you're able to interface it with a system via Z-wave, you will have to download the August app onto your smart device, connect that to the lock, go through the necessary prompts, set up the account, and probably update the firmware on the lock itself. This isn't hard to do though as it's going to prompt you to do all these things as you go through the setup. So just know that before you're able to interface it, or get rid of it, or rather exclude it from a Z-wave controller, you will need to set up the app with the lock first. There's a few instances where you may want to exclude it from a controller. If you're moving it from one you have hub to another, that's one instance we're going to want to exclude it. Or maybe are moving into a new location where there is a lock installed, but the Z-wave controller that it's interfaced with is no longer around. But it was never excluded from that. One of the cool things about this process is you don't have to use the controller that it was learned into to actually exclude it. So if you find an August lock that you want to use, and you don't know, or you don't have access to the original controller that it was included to, any other Z-wave controller can actually perform this exclude function. You just put that controller into the exclude mode, go through the necessary functions in the app. And it will actually clear it out and get the lock ready to be included into another Z-wave controller. Today, though, we have the lock already set up in the app as I said. We do have it interfaced with our IQ 2, so let's go through the exclusion process now. So on tablet, I'm going to load up the August app. I'm going to go all the way back to the main menu just to show you from the beginning. So this is the home screen right here, and I'm going to click on Alarm Grid Office. And it's going to connect to the lock. We have the lock on the table right now, so it's going to prompt me to calibrate it. I'm going to say, no, as we're not going to do that right now. I'm going to click on the gear, and then click on lock settings right here. If I scroll down, you'll see there's Z-wave settings, and it says your lock is connected to a Z-wave hub, which is correct. So I'm going to click on remove Z-wave device, so now, it says the hub must be in learning mode before continuing. So in our IQ 2, I'm going to slide down from the top, click on Settings, click on Advanced Settings-- Enter user code. And then enter two, two, two, two, which is the default. I'm going to click on installation, devices, and then Z-wave devices. From here, I'm going to click on Clear device, and now, the system's waiting for me to hit the Function button on the lock or through the app. So I'm going to say my hub is in learn mode. Click on that. Office log is deleted from the network successfully. And as you can see in here, the August lock was deleted from the Z-wave network on our IQ 2. Also, on the app, you'll see that it says your lock has been successfully disconnect from the Z-wave hub. Click Done, and we're good to go. So now, if I go back to Z-wave settings, I have the prompt to add it to another Z-wave network. If I wanted to add it to another controller, I could do so as the lock is ready to go. If you have any questions though about the August lock, how to interface it with a controller, what you can do with it or the IQ 2, or really any security questions in general, feel free to give us a call at 888-818-7728. Send us an email to support@alarmgrid.com, or head to our website, www.alarmgrid.com. If did enjoy the video, feel free to subscribe. And if you want to be notified when we post future videos, hit the notification button below, and we'll send you an update when we do so. Thanks for watching, and have a great day.