Updating the Honeywell Home Tuxedo Firmware

Updating the Honeywell Home Tuxedo Firmware


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Description

In this video, Michael from Alarm Grid explains the process for receiving firmware updates on a Honeywell Home Tuxedo Keypad. Firmware updates are sent to the Tuxedo Keypad over-the-air (OTA) from the AlarmNet servers. In order to receive firmware updates, you must have the Enable Remote Upgrade feature enabled on the Tuxedo, and you must meet all the conditions for updates to go through. Once the conditions are met, and a new update is released, it will be pushed down to the Tuxedo across its WIFI connection. The updates are entirely automatic, and no manual updating process is required. The purpose of these updates is to improve device function and performance and to potentially release new features for the Tuxedo Keypad. Resideo specifically designed the keypad to be upgradable, rather than requiring users to replace the device outright.

Several conditions must be met for automatic firmware updates to occur. First and foremost, the Enable Remote Upgrade feature for the keypad must be set to ON. This feature can be enabled by accessing the System Info Sub-Menu within the Settings Menu for the Tuxedo Keypad. Assuming that the Tuxedo is connected with a Honeywell VISTA System, the system must be disarmed, and there must be no faulted zones or trouble conditions on the system. There must also be no zones in alarm memory, and the system must be plugged in and receiving proper AC power and note have a low battery condition. Updates will also fail to go through if the Tuxedo is in Demo Mode or Safe Mode, if the system is in its programming mode, or if the Tuxedo is experiencing an ECP error. Critical firmware updates will be pushed down to the keypad automatically. No prompt will be displayed for a critical firmware update, and the Tuxedo will reboot about (15) seconds after the update has finished being applied.

https://www.alarmgrid.com/faq/can-i-update-resideo-tuxedo-firmware

http://alrm.gd/get-monitored


Transcript

Hi DIYers. This is Michael from Alarm Grid and today I'm going to be talking about receiving firmware updates on your Honeywell Home Tuxedo keypad. This also applies to the Resideo Tuxedo keypad. Any of the new keypads that look like this one right here. So firmware updates. They're applied to the Tuxedo to provide new features, to fix any issues, and to make general improvements in using the keypad. They are applied automatically and they are pushed down from the Resideo AlarmNet servers. So you have to have the Tuxedo connected to a Wi-Fi network because that's the only way it can receive IP connectivity, IP being internet protocol. So like I said, you get the firmware updates for general improvements, adding new features if they were to release something new, then they would receive a firmware update. Critical firmware updates are pushed down to the keypad automatically. They're just automatically sent down. You don't get a prompt when a critical firmware update is being performed, but you will have the Tuxedo reboot about 15 seconds after the firmware update is sent down. So that's one thing that will happen when there is a firmware update that is applied to the Tuxedo. But you do need to make sure that you have firmware updates enabled on the keypad. So I'm going to show you how to do that now. If you don't have the firmware updates enabled, then they won't get pushed down. And there are a few other things that you also want to check, but I'll go over those in a little bit. But the thing you want to look at to make sure that you are able to receive automatic over the air firmware updates-- OTA, over the air. So we're at the main screen of the Tuxedo and we'll press the gear icon-- the settings icon-- at the bottom and we'll choose system info. And then you see enable remote upgrade. And we have the box checked, which means will be receiving firmware updates, assuming that the system is good and we have everything else, all the requirements met and that there is a firmware update available. Firmware updates are only released periodically. You don't see them all too often. Often, once a product gets settled down and they get most of the kinks out of it and the features out of the way, you will rarely see some updates. But you should keep an eye out for them. We'll post about them on our blog and keep you updated if there are any important firmware updates for your Tuxedo. But just know that you do want to keep this enabled remote upgrade box checked. Just keep that there and then that way you'll be ready to receive firmware updates. So once you have that, you can just press the home icon in the upper right corner and go back to the home screen. So that's good. That setting will be automatically saved. We didn't change it. We already had it enabled, but if you do change it then it's just a little toggle box then it will automatically be saved when you exit. Now, so there are a few things to keep in mind to make sure that you do receive firmware updates. First of all, like I said, you have to have the Tuxedo connected to the Wi-Fi network. That's how it communicates with the AlarmNet servers, so that way the firmware updates can be pushed down to the keypad. If it's not connected to Wi-Fi, then you'll want to go and connect it to a Wi-Fi network. We have a different video that tells you how to do that-- pretty simple. But that's the only way it can receive updates. Remember, the Tuxedo he's not a communicator on behalf of the VISTA system. It's just communicating with the AlarmNet servers across Wi-Fi for relaying ZWave automation commands and receiving the firmware updates, and also for getting the weather forecast in the upper right corner there that you can see on the main screen there. Some other things you want to check, if the Tuxedo is connected with a Honeywell VISTA system, which in most cases it is, because you're using it as a keypad controller for your VISTA system. Then the VISTA system will need to be disarmed. There should not be any faulted zones and there should be no trouble conditions. So something like a low battery, AC power loss. If there is just any trouble condition, you'll want to go ahead and fix that to clear the trouble conditions so that way the firmware updates can be sent down. There should be no zones in alarm memory. Make sure to clear any latched alarms. If there are zones in alarm memory, then the firmware update will not be pushed down. There should not be a low battery on the VISTA system. You can see on ours, we don't have any low battery message. We have a good battery. We're plugged into AC power, transformer power, so we would be ready to receive the firmware update. The firmware update will not be sent down if the system is currently in programming mode, whether that's console mode on the Tuxedo or you go into installer programming. If you leave the system in that mode, then a firmware update cannot be sent down. You can't receive a firmware update if there is an ECP error. That's basically a communication error, so make sure the wires are connected between the Tuxedo and the VISTA panel. Like I said, an ECP error will result in no firmware update, so make sure to fix the ECP error if there is one. And lastly, if the Tuxedo is in demo mode or safe mode, then a firmware update can be sent down. So just keep it in its standard mode and that's how you'll be able to receive a firmware update. So that covers important information for firmware updates for Honeywell Home Tuxedo keypad. Remember, these are for making improvements to the keypad, for potentially adding new features, and potentially making some fixes, correcting some bugs, so that way the keypad provides the best user experience possible. If you have any questions about the Tuxedo or Honeywell VISTA systems or alarm monitoring, send an email to support@alarmgrid.com. If you find this video helpful, make sure to give it a thumbs below to like the video, and remember to subscribe to our channel for updates on future videos. We hope you enjoyed the video. Thank you.


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