2GIG Edge - User Guide - Dated 032221 Rev. A



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Document Transcript

TM
2GIG EDGE
TM

Security & Smart

Home System
USER GUIDE 2GIG EDGE User Guide
2
TABLE OF CONTENTS
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
TECHNICAL SUPPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
SYSTEM FEATURES AND CAPABILITIES
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
SAFETY PRECAUTIONS AND NOTATIONS
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
ADDITIONAL ACCESSORIES
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
Kits & Keypads
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
Antennas
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
Sensors & Peripherals
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
Smart Home Controls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
SETUP AND INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
24-Hour Alarm Buttons
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
Alarm
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
Burglary Protection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
Security Codes
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
Fire and Gas Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
Sensor Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
Trouble Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
Wired and Wireless Sensors
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
Limitations of Alarm Products
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
PANEL LED BEHAVIOR
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11
THE TOUCHSCREEN
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12
The Home Screen
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12
System Status Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13
System Icons
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13
Notifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14
Acknowledging an Alarm Message
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14
Reading Incoming Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14
Marking a Message as Read
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15
Marking a Message as Unread
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15
Deleting a Message
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15
Emergency Button/Indicator
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16
Viewing the Weather Forecast
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16
Panel Information
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16
System Settings Button
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16
RESPONDING TO TROUBLE ALERTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17
Monitoring the System for Trouble Conditions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17
When a Trouble Condition Occurs
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17
BURGLARY PROTECTION
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
To help you get the most out of the burglary protection part of the system, it is useful to understand the concepts .
. . . . . . . . . . . . . . . .
18
Perimeter and Interior Sensors
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
Protection Zones
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
Stay and Away Mode
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
Open and Closed Sensors
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
Bypassed Sensors
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
REMOTE CONTROL DEVICES
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
Operate the System with a Keyfob
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
Arming the System Using a Keyfob
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
Disarming the System Using a Keyfob
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
Activating an Auxiliary Function
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
Activating an Alarm Using a Keyfob
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
SAMPLE BURGLARY ALARM PLAN
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
20
ARMING THE SYSTEM
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
Arm the System (Stay Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
Arm the System (Away Mode)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22
Force Bypassing
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
23
Opening a Sensor When the System is Disarmed
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
23
Force Bypassing a Sensor
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
23 Copyright © 2021 Nortek Security & Control LLC
3
Use the Quick Exit Button
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
25
In the Event of an Exit Error
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
25
DISARMING THE SYSTEM
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26
Disarm the System (Stay Mode)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26
Disarm the System (Away Mode)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26
Disarm the System
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27
Facial Recognition Profile Update
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27
Transmit a User Duress Report
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
29
Transmitting a User Duress Report when the System is Armed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
29
Transmit a Duress Signal when System is Disarmed
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
30
In the Event of a Burglary Alarm
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
30
Silencing the Alarm Sounder (for False Alarms)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
30
Clearing an Alarm
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
Clear the Alarm History
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
32
Emergency Features
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
33
24-Hour Alarm Buttons
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
33
Panic Button
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
33
Fire Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
33
Activate an Emergency Alarm
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
34
Activate a Manual Panic, Fire or Emergency Alarm
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
34
PANEL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
34
History
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
34
Filtering History
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
System Info
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
Reboot
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
Dealer Info
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
FIRE AND CARBON MONOXIDE PROTECTION
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
Important Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
National Fire Alarm and Signaling Code
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
Emergency Action Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
In the Event of a Fire Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
Silence a False Fire Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
37
In the Event of a Carbon Monoxide Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
37
ALARM .COM SETUP
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
38
Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
39
Automation
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
39
Notifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
39
Activity
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
39
Users
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
39
Adding a New User
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
39
Settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40
Login Settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40
Account Management
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40
Devices
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40
Geo-Services
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40
THE ALARM .COM MOBILE APP
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
41
Arming
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
41
Disarming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
41
SYSTEM SETTINGS
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
42
Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
42
Screen Brightness
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
42
Screen Timeout
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
42
Screen Saver
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
42
Clean Screen
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
43
Sounds
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
43
Network
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
44
Connect to a Wireless Network
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
44
Forget Network
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
44
Join Other Network
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
45
WPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
46
Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
46
Users
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
47
Types of User Codes
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
47 2GIG EDGE User Guide
4
Adding a User
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
47
Capture a Profile
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
48
Profile - Facial Recognition
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
49
Capturing Your Avatar
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
50
Editing a User
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
52
Access Code
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
52
Activating the Duress Code
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
52
Enable Facial Recognition
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
53
Smart Home Settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
54
Bypass Sensors
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
54
Manually Bypassing a Sensor
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
54
Removing Sensors from Bypassed Sensors List
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
54
Chimes
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
55
On-Board Camera
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
55
Date & Time
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
56
System Tests
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
56
Sensors Test
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
56
Panel Tests
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
57
Cell Radio Status
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
57
Network Tests
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
58
Firmware Update
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
58
LIMITED WARRANTY
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
59
Waste Electrical and Electronic Equipment (WEEE) Statement
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
59
WARNINGS
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
59
Limitations of Alarm Products
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
59
Risk of Noise Induced Hearing Loss
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
59 Copyright © 2021 Nortek Security & Control LLC
5
INTRODUCTION
This guide is designed for end users of the 2GIG EDGE Security & Smart Home System . It provides general system
information, safety precautions, and step-by-step instructions for operating the system . It is intended for use only by 2GIG
EDGE owners whose system has been professional installed in a residential or commercial setting by an authorized 2GIG
alarm dealer
.
For a list of 2GIG alarm dealers and distributors in your area, visit:
http://www
.nortekcontrol .com
or
http://www
.2gig .com
.
TECHNICAL SUPPORT
Should you require support services for this system, contact 2GIG Technical Support at Nortek Security & Control .
For support in the USA and Canada, contact 2GIG Technical Support at Nortek Security & Control:

»
Phone:
800-421-1587

»
Online:

www
.nortekcontrol .com/support/
For support outside of the USA or Canada, contact a regional 2GIG distributor
. For a list of distributors in your region, visit
the websites above .
SYSTEM FEATURES AND CAPABILITIES
The 2GIG EDGE Panel from Nortek Security & Control introduces a major visual upgrade— offering a larger, touchscreen
only experience, Facial Recognition, Bluetooth disarm and an intuitive user interface featuring convenient, gesture-based
navigation .
Features
The system includes:

»
Facial Recognition:
Built-in camera recognizes faces and can disarm the system as well as activate
personalized home control features .

»
Bluetooth disarm
: With Bluetooth capability, easily disarm the system without touching the panel .

»
Photo snapshot:
On-board camera takes arm/disarm photos adding additional security and peace of mind
knowing user codes are used by authorized user
.

»
Slideshow & Video Playback:
Videos and pictures can play on screen, making it easy to show how-to training
videos or turn the panel into a photo display
.

»
Video Live View:
Cameras and doorbell cameras work with the panel, with up to 8 different camera feeds
viewable directly from the panel . View 4 camera feeds at a time .

»
Doorbell on the Panel:
See who’s at the door and talk to them right from the panel .

»
Touchscreen Display:
A large, full-color, 7-in (17 .8 cm) diagonal touchscreen with an intuitive user interface .

»
Built-in Glass Break:
Save on hardware costs by using the panel as a glass break sensor
.

»
Data Privacy & 2GIG EDGE processing of personal data
: Rather than sending images and private biometric
data to the Cloud for processing, 2GIG EDGE panel uses on-the-edge analytics to process and authenticate
faces privately
. 2GIG EDGE User Guide
6

»
Smart Home Controls & Scenes
: Customize your living space with advance automation rules, scenes and
notifications to best fit your unique needs.

»
Geofencing:
Location services allow for scenes activated based on location .

»
LTE Communication:
Long Term Evolution with 4G connectivity to carrier networks (eg; Verizon, AT&T) .

»
Mobile System Control:
Easily control your system remotely utilizing your Remote Service Provider app .

»
Dual Path (WiFi/Cell):
System communicates to the network using both the cellular LTE and Wi-Fi . If one
service goes down for any reason, the other is always available and communicating . Enjoy free and faster
updates with Wi-Fi connection .

»
Piezo Sounder and Internal Speaker:
An extremely loud Piezo Sounder sounds external alarms . An internal
speaker to delivers voice annunciations, chimes, other system notifications.
CAUTION!
Long or repeated exposure to sounds at or above 85 dB can lead to Noise-Induced Hearing Loss (NIHL) .

»
LED Indicator:
Multi-color LED always keeps you informed of the system state .

»
Home Button:
A soft button from any screen . Tap display to wake up the touchscreen to return to the
touchscreen’s Home screen (see
The Home Screen
, page 12) .

»
Microphone and Speaker:
Built-in dual microphone with echo and noise cancellation provides clear 2-Way
Voice communication during alarm events between users at the 2GIG EDGE Panel and operators at the Central
Station .

»
24-Hour Backup Battery:
A 24-hour rechargeable backup battery to support the 2GIG EDGE Panel during
temporary AC power failures and outages .

»
USB Port:
A convenient USB port at the top of the 2GIG EDGE Panel that can be used with a USB thumb drive
(not supplied) to update the system’s firmware. See
Firmware Update
, pg . 58 .

»
WiFi:
The built-in WiFi module allows the system to be connected to a WiFi network for dual path
communication, OTA updates, and connection with secondary keypads .

»
Access Point:
The built-in Access Point allows for a direct connection with secondary keypads and approved
cameras and doorbells via WiFi .

»
Smart Areas:
(Optional) The system supports a Maximum of 4 Smart Areas . Zones may be assigned across
Smart Areas to allow for independent control .

»
Security Codes (4 digit or 6 digit):
The system supports a maximum of 100 unique, programmable, security
codes for accessing system functions . Provided are one (1) Master User Code, one (1) Duress Code, and one
(1) Installer Code (reserved for use by 2GIG alarm dealers and installers), and the ability to create 98 additional
user codes for accessing the system .

»
Z-Wave

Z-Wave Plus

and S2 Compatibility:
Installers (and end users, if configured on the system) can
add up to 232 smart home devices to communicate with the 2GIG EDGE Panel using the Z- Wave and Z-Wave
Plus V2 wireless communication protocol . The 2GIG EDGE Panel can be included and operated in any Z-Wave
network with other Z-Wave certified devices from other manufacturers and/or other applications. All non-battery
operated nodes within the network will act as repeaters regardless of vendor to increase reliability of the
network . This device is a security enabled Z-Wave Plus V2 product that is able to use encrypted Z-Wave Plus
V2 messages to communicate to other security enabled Z-Wave Plus V2 products .

»
2-Way Voice:
(Optional) Operators at the Central Station can communicate directly with end users through the
2GIG EDGE Panel . Operators can also silently listen-in after receiving a user duress report .

»
Date, Time, and Weather Forecasts
1
: Users can view the current date, time, and weather forecast in an easy-
to-read format .

»
System Vocabulary/Voice Descriptors:
A list of vocabulary words integrates with the on-screen user interface
and audio announcements . This lets installers customize the sensor names that display on the 2GIG EDGE
Panel, as well as for the audible system announcements . For example, when someone opens the front door,
the system can be set up to announce “front door” .
1
Date, Time and Weather Forecasts are supported by most Remote Service Providers in most regions . Consult the provider to determine if this feature is enabled . Copyright © 2021 Nortek Security & Control LLC
7
SAFETY PRECAUTIONS AND NOTATIONS
It is imperative that you observe all of the safety precautions documented in this guide . For your safety and the safety of
others, the following table details how this guide calls special attention to information intended to safeguard life, health,
and property
.
DANGER!!!
This notation is used to indicate hazardous
situations which, if not avoided, will result in serious injury
or death .
WARNING!!
This notation is used to indicate potentially
hazardous situations which, if not avoided, could result in
serious injury or death .
CAUTION!
This notation is used to indicate a potentially
hazardous situation which, if not avoided, could result in
minor or moderate injury
.
IMPORTANT:
This notation is used to indicate a situation
which, if not avoided, could result in property damage,
equipment damage, or data loss .
NOTE:
This notation is used to call attention to notable
information that should be followed when installing,
servicing, or using this product .
TIP:
This notation is used to call attention to helpful hints
related to using the product .
ADDITIONAL ACCESSORIES
The installer typically sets up the system to communicate with a variety of wired and/or wireless sensors . Some sensors
are visible on the wall or ceiling . For example, Wireless Smoke/Heat/Freeze Alarms and Wireless Carbon Monoxide
Detectors . Others may be hidden in door jambs . For example, Recessed Door/Window Contacts . Sensors might also be
installed in additional locations . For example, a Glass Break Detector and a Passive Infrared Motion Detector
.
NOTE:
A variety of 2GIG and GoControl branded devices are compatible with the 2GIG EDGE Security & Smart
Home System . Sensors manufactured by other companies may also be compatible with the system .
IMPORTANT:
To ensure that the system’s sensors are operating properly, it is important for 2GIG alarm dealers
and system owners to ensure sensor batteries and wireless signals are tested at least once a year
.
Depending on the specific installation, systems may also be installed with one or more of the following 2GIG accessories:
Kits & Keypads

»
2GIG Control Panel Desktop Kit

»
2GIG EDGE Remote Keypad

»
2GIG PAD1
Antennas

»
2GIG External Attic Mount Antenna
Sensors & Peripherals

»
2GIG Thin Door/Window Surface Contact

»
2GIG Recessed Door/Window Contact

»
2GIG Passive Infrared (PIR) Motion Detector

»
2GIG Glass Break Detector

»
2GIG Smoke/Heat/Freeze Alarm

»
2GIG Smoke/Heat Detector

»
2GIG Panic Button Remote

»
2GIG Carbon Monoxide Sensor

»
2GIG Takeover Module

»
2GIG Doorbell

»
Universal Garage Door Receiver

»
2GIG Tilt Sensor

»
2GIG Bypass Sensor

»
2GIG Flood Sensor

»
2GIG Repeater
NOTE:
eSeries sensors are only compatible with
eSeries panels including 2GIG EDGE .
Smart Home Controls
Consult a 2GIG alarm dealer for information about installing
compatible Z-Wave smart home controls including:

»
Lights

»
Locks

»
Thermostats

»
Garage Doors

»
Doorbells 2GIG EDGE User Guide
8
SETUP AND INSTALLATION
The 2GIG EDGE Security & Smart Home System must be installed by a qualified technician who is either employed by
, or
under contract with, a 2GIG alarm dealer
. The alarm must always be installed in accordance with your country’s national
electrical installation regulations and/or all applicable codes in the local jurisdiction .
Understanding these concepts will help when operating the system:
24-Hour Alarm Buttons
An installer can configure the 2GIG EDGE Panel to show or hide three 24-hour alarm buttons on the touchscreen:
Panic
,
Fire
, and
Emergency
. When the buttons are enabled and visible, users can manually trigger an alarm from the 2GIG
EDGE Panel . Alarms can also be activated from a wireless keypad (if installed), from wireless sensors, or from portable
devices (for example, a Panic Button Remote) . See
Emergency Features
, pg . 33 .
Alarm
When the system detects an alarm condition, it immediately sounds an audible alarm that continues for a preset amount
of time . If external alarm sounders or Z-Wave sirens have been installed, those devices also sound an audible alarm .
During an alarm (and also after a user cancels or clears the alarm), the
Alarm History
reveals a chronological list of the
alarms that have occurred by zone . The next time the system is armed, the system automatically clears the history
. The
history can also be cleared manually
.
See
Clear the Alarm History
, pg . 32 .
Burglary Protection
Burglary protection is provided by a combination of perimeter and interior sensors installed on doors, windows, and other
areas of a dwelling . See
Burglary Protection
, pg . 18 .
Security Codes
The system supports a maximum of 100 unique security codes (4 digit or 6 digit) . There are four types of security codes
supported by the system: (1) Master User, (2) User, (3) Duress, and (4) the Installer Code, which is reserved for use by
2GIG alarm dealers and installer
. See
Users
, pg . 47 .
Fire and Gas Protection
Fire and gas protection are provided by a combination of Wireless Carbon Monoxide Detectors and Wireless Smoke/Heat/
Freeze Alarms that protect a dwelling 24 hours-a-day
. When an alarm condition is detected, the system sounds an alarm
and transmits a report to the Central Station so operators can dispatch the appropriate emergency services . See
Fire &
Carbon Monoxide Protection
, pg . 36 .
Sensor Types
When programming the sensor into the system, the installer sets the sensor type for each device . This determines how
and when the system will react when a sensor detects an alarm condition . Fire protection sensors protect the dwelling
24-hours a day, whereas burglary protection sensors only protect the premises when the system is armed .
Trouble Alerts
The system monitors itself for abnormal operating conditions and alerts when trouble is detected . Examples of alert
conditions include AC power loss at the 2GIG EDGE Panel, low battery conditions at a sensor and more . See
Responding
to Trouble Alerts
, pg. 17. The installer can configure the system to transmit a variety of trouble alerts to the Central
Station .
Wired and Wireless Sensors
Your system can be installed with wired sensors, wireless sensors or a combination of both . Some sensors are visible on
the wall or ceiling (for example, Wireless Smoke/Heat/Freeze Alarms and Wireless Carbon Monoxide Detectors), while
others may be hidden in doorjambs (for example, Recessed Door Contacts) . Sensors can also be mounted in different
locations (for example, Glass Break Detectors and Passive Infrared Motion Detectors) .
Zones
The system’s wired and/or wireless sensors that have been programmed by the installer are also sometimes referred
to as zones . Examples of zones that are typically set up for a home installation include
Front Door
,
Sliding Glass Door
,
Living Room Bay Window
, and so on . Copyright © 2021 Nortek Security & Control LLC
9
Use and Care of the System
To care for the system, observe the following:

»
Humidity and Liquids
Do not expose the system to water, rain, extreme humidity, perspiration, or other liquids .
The optimum humidity range for the system is 9-90% non-condensing .

»
Extreme Heat or Cold
Do not expose the system to extreme heat or cold . The optimum operating temperature
range is: 32 ̊F to 104 ̊F (0 ̊C to 40 ̊C). Do not expose system to direct sunlight.

»
Shock and Vibration
For optimum protection against shock and vibration, make sure that your installer has
securely mounted the touchscreen flush against the wall or properly installed it in a compatible desktop kit.
IMPORTANT:
To prevent touchscreen damage during cleaning, see
Screensaver: Clean Mode
, pg . 42 .
ANSI/SIA CP-01-2010
2GIG System Feature
User Guide
4.2.2.1 Exit Time
Exit Delay
"Important Concepts" "Arm the System"
4.2.2.2 Progress Annunciation
Exit Delay Announcement
"Important Concepts" "Arm the System"
4.2.2.3 Exit Time Restart
Exit Delay Restart
"Important Concepts" "Arm the System"
4.2.2.4 Exit Error
Exit Error
"In the event of an Exit Error"
4.2.2.5 Unvacated Premises
Auto Stay
"Arm the System (Away Mode)"
4.2.3.1 Entry Delay
Entry Delay
"Important Concepts" "Disarming the System"
4.2.3.3 Disarm
Disarming Features
"Disarms the Alarm System"
4.2.4.1 Control Buttons
Keyfob/Remote Arming Mode on System Not Ready
"Remote Control Devices"
4.2.4.2 Manual Alarms
Emergency Alarm Features
"Activate a Manual Panic, Fire, or Emergency Alarm"
4.2.4.3 System Acknowledgement
Alert Keyfob Disarming Afte Alarm, Keyfob Arm/Disarm,
Confirmation
"Arming the System Using a Keyfob"
4.2.4.4 Remote Alarming
Keyfob Arming
"Arming the System Using a Keyfob"
4.2.4.5 Remote Disarming
Keyfob Disarming
"Disarming the System Using a Keyfob"
4.2.5.1 Abort Window
Abort Window Dialer Delay
"In the Event of a Burglary Alarm"
4.2.5.1.1 Disarm
Alarm Annunciation Silence
"In the Event of a Burglary Alarm"
4.2.5.1.2 Abort
Abort Window Alarm Cancel
"In the Event of a Burglary Alarm"
4.2.5.2 Alarm Transmission
Alarm Signal Sent
"In the Event of a Burglary Alarm"
4.2.5.3 Disarm
Panel Alarm Annunciation
"Disarming the System"
4.2.5.4 Cancel Window
Alarm Cancel Time, Alarm Cancel Display
"In the Event of a Burglary Alarm" "Silence a False Alarm"
4.2.6.1 Use of Duress Feature
User Duress Report
"Transmit a User Duress Report"
4.2.6.2 Duress Code
Duress Code
"Types of User Codes" "Users"
4.2.7 Initiation of Manual Alarms
Panic, Fire, or Emergency Alarm
"Activate a Manual Panic, Fire, or Emergency Alarm"
4.3.1 Cross Zoning
Cross Zone Verification
"Cross Sensor Zones"
4.3.2 Swinger Shutdown
Swinger Trouble
"Sensor Trip Error"
4.3.3 Fire Alarm
Fire & Carbon Monoxide Protection
"Fire & Carbon Monoxide Protection"
4.6.3 System Test
Panel Test, Sensor Test
"Testing the System"
4.6.6 Test in Progress
Test is in Progress
"Testing in Progress" 2GIG EDGE User Guide
10
Limitations of Alarm Products
This security system cannot offer guaranteed protection against burglary, fire, or other emergencies. Any alarm, whether
commercial or residential, is subject to compromise or failure to warn for a variety of reasons . For example:

»
Intruders may gain access through unprotected openings or have the technical sophistication to bypass an
alarm sensor or disconnect an alarm warning device .

»
Intrusion detectors (sensors) do not work without power
. Battery operated devices do not work without batteries,
with dead batteries, or if the batteries are not put in properly
. Devices powered solely by AC do not work if their
AC power supply is cut off for any reason, however briefly.

»
Signals sent by wireless sensors may be blocked or reflected by metal before they reach the alarm Control
Panel, even if the signal path has been recently checked during a weekly test .

»
Blockage can occur if a metal object has been moved into the sensor’s signal path .

»
A user may not be able to reach a panic or emergency button quickly enough .

»
Cellular or broadband network is needed to transmit alarm signals from a premises to a Central Station may be
out of service or temporarily out of service . Telephone lines are also subject to compromise by sophisticated
intruders .

»
Even if the system responds to the emergency as intended, however
, occupants may have insufficient time to
protect themselves from the emergency situation . In the case of a monitored alarm system, authorities may not
respond appropriately
.

»
Alarm warning devices such as sirens, bells, or horns may not alert people or wake up sleepers if they are
located on the other side of closed or partly open doors . If warning devices sound on a different level of the
residence from the bedrooms, then they are less likely to waken or alert people inside the bedrooms . Even
persons who are awake may not hear the warning if the alarm is muffled from a stereo, radio, air conditioner
,
or other appliance, or by passing traffic. Finally, alarm warning devices, however loud, may not warn hearing-
impaired people or awaken deep sleepers .

»
While smoke detectors have played a key role in reducing residential fire deaths, they may not activate
or provide early warning for a variety of reasons in as many as 35% of all fires.
This is according to data
published by the Federal Emergency Management Agency
. Some of the reasons smoke detectors used in
conjunction with this system may not work are where smoke cannot reach the detectors, such as in chimneys,
in walls, or roofs, or on the other side of closed doors . Smoke detectors may have been improperly installed
and positioned. Smoke detectors also may not sense a fire on another level of a residence or building.
A
second-floor detector, for example, may not sense a first floor or basement fire. Moreover, smoke detectors
have sensing limitations. No smoke detector can sense every kind of fire every time. In general, detectors may
not always warn about fires caused by carelessness and safety hazards like smoking in bed, violent explosions,
escaping gas, improper storage of flammable materials, overloaded electrical circuits, children playing with
matches or arson. Depending upon the nature of the fire and/or the locations of the smoke detectors, the
detector, even if it operates as anticipated, may not provide sufficient warning to allow occupants to escape in
time to prevent injury or death .

»
This equipment, like other electrical devices, is subject to component failure . Even though this equipment is
designed to last as long as ten years, the electronic components could fail at any time .
The most common cause of an alarm system not functioning when an intrusion or fire occurs is inadequate maintenance.
Although installing an alarm system may make homeowners eligible for lower insurance rates, an alarm system is not
a substitute for insurance . Homeowners, property owners, and renters should continue to act prudently in protecting
themselves and continue to insure their lives and property
. Copyright © 2021 Nortek Security & Control LLC
11
PANEL LED BEHAVIOR
The 2GIG EDGE panel has a single LED light on the top right corner
. Depending on the panel's alarm status, the multi-
colored LED that will flash blue, white or red (see Alarm Status table below).
Alarm Status
AC Power LED Status
Battery Power LED Status
System Ready to Arm (all sensors closed)
Solid Blue
Flashing Blue
System Not Ready to Arm (one or more sensors open)
Solid White
Blinking White
Exit Delay Countdown / Armed
Solid Red
Flashing Red
Entry Delay Countdown / In Alarm / Armed After Alarm
Blinking Red
Blinking Red
Microphones
Camera
Alarm
Status
Red
White
Blue
Speakers 2GIG EDGE User Guide
12
THE TOUCHSCREEN
During periods of inactivity, the touchscreen automatically times out or starts the photo slideshow
.
Tap any area on the touchscreen to wake the touchscreen .
By default, the touchscreen enters sleep mode after one (1) minutes of inactivity
.
To select a setting between 30 seconds and 10 minutes:
1 .
Tap
System Settings
(
) .
2 .
Display your face to the camera, or enter the Master User Code .
3 .
Tap
Screen
(
) .
4 .
Tap
Screen Timeout
to access options and change the setting .
5 .
Tap

to return to the previous menu .
The Home Screen
When you first wake the system, it reveals the Home screen.










Feature
Does this . . .

System Status
Reveals the system state: Ready to Arm, Not Ready to Arm, etc .

Date/Time
Shows the system date/time .

Arming Features
Tap Arm Stay or Arm Away to arm the system .

Emergency Icon
Tap for access to Panic, Fire and Emergency buttons .

System Logo
Tap System logo to access History, System Info, Dealer Info and Regulatory & Compliance .
Press and Hold for 3 seconds for access to enter the Duress Code and transmit a user duress report
to the Central Station .

Current Weather
This feature requires a service agreement . Contact your dealer for details .

System Icons
Indicates system information .

Smart Home
Tap for Smart Home options .

Smart Areas Icon
Tap to access Smart Areas status and arm/disarm options .

Settings Icon
Tap for access to the Settings menu . Copyright © 2021 Nortek Security & Control LLC
13
System Status Messages
At the top-left of the screen, different messages appear to reveal the current system state .
System Status Messages
This table describes the different system status messages on the system .
This system status message . . .
Indicates that . . .
System
Ready
To Arm
Indicates all sensors are closed and the system is ready to be armed .
System
Not Ready
to Arm
One or more sensors are open .
System
Ready
To Arm (BYPASS)
The system is ready to arm and one or more sensors are on the Bypassed Sensors list .
See
Force Bypassing
, pg . 23 .
System Arming (STAY)
The system is in the process of arming itself in Stay Mode .
System Arming (AWAY)
The system is in the process of arming itself in Away Mode .
System Armed (Stay)
System Armed (Away)
The system is armed and protecting the premises in STAY or AWAY mode .
Restarting Security Process
The security system is restarting. Typically, this only appears after an installer modifies a
System Configuration setting.
System Icons
The status bar that appears on the top of the Home screen and on most system menus reveals a variety of icons
providing system information and access to different functions .
System Status Bar
System Icons
Status Icons
Action Icons
Battery Power Status
Notifications
Battery Charging
Turn Display Sleep Mode On
On-Board Camera is active
Audible Beeps On
Power
Audible Beeps Off
Power Disconnected
Update is available 14
2GIG EDGE User Guide
Notifications
There are three (3) types of messages that arrive as
Notifications
:
Alerts
,
Alarms
, and
Messages
.
The
Notifications
system produces an icon at the top
of the screen that blinks and shows the number of new,
unread messages . New messages are accompanied by
beeps, once every minute until the message is read .
To read an alert message:
1 .
Tap the
Notification
icon (
) .
2 .
In the drop-down menu, tap
Alerts
. The system
reveals the alert messages .
Notifications Icon

Unread Messages > Alert Messages
Acknowledging an Alarm Message
If the system goes into an alarm state, a message is
sent to the Inbox . To view an alarm message:
1 .
Tap the
Notification
icon (
) .
2 .
In the drop-down menu, tap
Alarms
. The system
reveals the alarm messages .
3 .
Press the back button (
) to return to the
previous screen .
Unread Messages > Alarm Message
Reading Incoming Messages
Your security provider has the ability to transmit
messages about the installed 2GIG EDGE system .
When transmitting messages to the system, your
security provider can:

»
Mark a Message as
Public
(read by any user)
or
Private
(opened only by users who know
the Master User Code) .

»
Classify a Message as
High Priority

(ORANGE) or
Low Priority
(BLACK) .

»
Specify When or If Messages Expire:
There
is no limit to the number of messages in the
Inbox, but expired messages are automatically
removed from the Inbox .
To read messages sent by your security provider:
1 .
Tap the
Notifications
icon .
2 .
In the drop-down menu, tap
Messages
. Before
opening the message, it helps to understand the
following:

»
Messages in BLACK indicate
Low priority
.

»
Messages in ORANGE indicate
High priority
.

»
Messages in RED indicate an
Emergency
.

»
Messages in GREY indicate that the message
has been opened .

»
A Lock icon indicates a
Private
message (
) .
Messages > Reading Messages
Messages—Priority and Security 15
Copyright © 2021 Nortek Security & Control LLC
4 .
Tap the desired message to open it .
5 .
If the message was marked as private, enter your
system’s Master User Code .
6 .
When the message appears, read the text .
Enter Your Code to Read the Message
Marking a Message as Read
After reading a message, the system automatically
marks the message as read . You can also manually
mark the message as read .
To mark a message as read:
1 .
Open the desired message .
2 .
After reading the text, tap
MARK AS READ
. The
system marks the message as read .
Messages > Mark as Read Button
Marking a Message as Unread
If you want to keep a message in the unread status after
reading it, you can mark the message as unread . To
mark a message as unread:
1 .
Open the desired message .
2 .
After reading the text, tap
MARK AS UNREAD
.
The system marks the message as unread .
Messages > Mark as Unread Button
Deleting a Message
To delete a message:
1 .
Open the desired message .
2 .
After reading the text, tap
DELETE MESSAGE
.
Messages > Delete Message Button 16
2GIG EDGE User Guide
Emergency Button/Indicator
Announce an emergency event by manually activating
the alarm at the Control Panel .
This button is available on most displays (other than
some system setup menus) for access to Panic, Fire or
Emergency alarms .
See
Emergency Features
, pg . 33, for complete
instructions .
2GIG EDGE Panel—Alarm Button
Viewing the Weather Forecast
Weather forecasts can be added as part of a service
agreement. You can view five-day weather forecasts by
tapping on the single day weather information on the
Home screen of the touchscreen display
.
Five-Day Weather Forecast
Panel Information
Tap the
2GIG Logo
on the Home screen to reveal the
Panel Information
menu . This menu provides access to
system
History
,
System Information
,
Dealer Info
(contact
information for your 2GIG alarm dealer) and
Regulatory
& Compliance
information .
Panel Information
System Settings Button
Tap the
System Settings
button (
)

on the Home
screen to reveal the
System Settings
menu and access
general settings for the 2GIG EDGE Security & Smart
Home System . To learn about the options in this menu,
see
System Settings
, pg . 42 .
NOTE:
To use this feature, you must know the
Master User Code .
Screen image oversized to display all icons

System Settings Menu Copyright © 2021 Nortek Security & Control LLC
17
RESPONDING TO TROUBLE ALERTS
To ensure that all system components are operating under optimal conditions, the system continually polls all of the
wired and wireless sensors paired with the system . It also continuously checks the 2GIG EDGE Panel to ensure that it is
operating properly
. If a trouble condition is detected, the system alerts you of the issue .
Monitoring the System for Trouble Conditions
The system monitors the 2GIG EDGE Panel and its sensors, so it can notify you when the following trouble conditions
occur:

»
AC power loss to the panel

»
Cell radio connection interruption

»
Sensor low battery

»
Panel backup battery is low, bad or not installed

»
Sensor tamper

»
Panel tamper

»
Sensor supervision

»
Broadband network connection loss

»
RF Jam
When a Trouble Condition Occurs
When a trouble condition occurs, the system alerts you so that you can promptly address the issue and return your
system to proper working order
. In some cases, you may need to contact your 2GIG alarm dealer for assistance in
resolving the trouble condition .

»
An alert notification is sent to the system’s Inbox and the Messages icon flashes.

»
The system tones at 10 sec intervals every minute, until the alert is acknowledged .

»
Some Trouble Conditions are acknowledged by one beep, and then they transition to visual Trouble alert .
NOTES:
1
Attention required to the alert notifications will vary depending upon the severity of the trouble. Some troubles
may create an audible alert and automatically transfer future alerts to a visual indicator on the panel . The visual
alert will remain until the trouble has been resolved .
2
In some cases, an audible trouble alert will occur until acknowledged and repeat every 4 hrs until the condition
causing the trouble has been resolved . Depending on the trouble type, you may have the option to transfer
future alerts for the acknowledged trouble to be visual until the trouble has been resolved .
3
Acknowledging the trouble alerts may possibly be performed remotely through the Alarm .com app . Consult
your 2GIG dealer or ADC account for more details .
4
Troubles that affect the whole system or Life Safety sensors are “Global” . They will display and need to be
acknowledged in each Smart Area .
5
Consult your installer to determine if the
Trouble Doesn’t Sound at Night
feature is enabled on the system . When
enabled, the system silences only the audible trouble alerts only during the hours of 10 p .m . to 9 a .m . It will not
stop the visual trouble alert notification from displaying on the touchscreen so they can be acknowledged, nor will
it stop the trouble alert report from being sent to the Central Station .
6
For compliance with UL 985: Household Fire Warning System Units, the six (6) trouble alert tones for Wireless
Smoke/Heat/Freeze Alarms and Wireless Carbon Monoxide Detectors are required to sound at an interval of
once every four (4) hours, until the condition causing the alert is resolved .

»
A trouble report is sent to the Central Station .
7
Consult your installer to determine if the Trouble Reports to CS feature is enabled . When enabled, the system
transmits trouble reports about sensors to the Central Station . 2GIG EDGE User Guide
18
BURGLARY PROTECTION
During setup, the installer typically configures a variety of wireless and wired sensors to protect your dwelling from
unwanted intrusion . Different types of sensors may be installed in your dwelling for burglary protection including door/
window contacts, glassbreak detectors, image sensors and motion detectors . These sensors are intended to protect both
the perimeter and interior of the premises .
NOTE:
This burglary alarm system is in compliance with the standards defined in UL 681: Installation and
Classification of Burglar and Holdup Alarm Systems and
UL 827: Central- Station Alarm Services
.
To help you get the most out of the burglary protection part of the system, it is useful to understand the concepts .
Perimeter and Interior Sensors
The system provides burglary protection using a combination of sensors that have been installed in and around your
dwelling:

»
Perimeter Sensors
: Sensors intended to place the system into an alarm state when an intruder enters a
dwelling . Perimeter sensors (for example, Door/Window Contacts and Wireless Glass Break Detectors) are
typically installed at possible entry points, such as front doors, sliding glass doors, back doors, side doors,
garage doors, and windows .

»
Interior Sensors
: Sensors intended to place the system into an alarm state by detecting forced entry of the
premises by an intruder
. Interior sensors are typically installed at possible movement points . For example, a
motion detector might be installed to detect movement across a basement, down a hallway, or up a stairwell .
Once installed, the system continuously monitors all of its sensors . For an alarm to sound, burglary protection sensors
must be armed (see
Arming the System
, pg . 21) .
The system is also programmed by the installer to notify you about different events . For example, when you open a
perimeter door, it transmits a status message to the 2GIG EDGE Panel . The panel then shows that the door is open and
the system announces the door’s voice descriptor
.
Protection Zones
When programmed into the system by the installer, each sensor is intended to protect a particular zone . Typical examples
of zones that may be protected by a sensor include,
Front Door
,
Back Door
,
Basement Window
,
Laundry Room
, and so
on . During programming, the installer may also create a voice descriptor for each zone . The 2GIG EDGE Panel uses the
voice descriptor in two ways:

»
As a verbal announcement to notify occupants when a perimeter sensor is open, closed, or when an alarm is
set off .

»
As the display name of the sensor’s zone on the touchscreen .
Stay and Away Mode
Unlike fire protection sensors (which are always ON and protecting the dwelling), burglary protection sensors must be
turned ON (see
Arming the System
, pg . 21) and OFF (see
Disarming the System
, pg . 26) . This system can be armed in
one of two modes:

»
Stay Mode:
Arms the system except interior sensors . Arm the system in this mode when individuals will be
occupying the premises . This arms only the sensor-protected perimeter doors and windows, leaving interior
motion sensors or other interior doors unarmed . In a home setting, Stay Mode is frequently used during the
evening hours when occupants do not intend to enter or exit the dwelling . This lets you move about without
triggering the burglary alarm . Because all the interior burglary protection is OFF, an alarm would only be
triggered if a sensor-protected perimeter door or window is opened .

»
Away Mode:
Arms the system including interior sensors . Use this mode to arm the system when everyone
will be leaving the premises . This mode arms all sensor-protected perimeter doors and windows, interior
motion sensors, interior glass break sensors, and any other sensor-protected interior doors . Away Mode is
frequently used during day time hours in residential installations and during non-business hours in commercial
installations . Because all burglary protection features are ON, an alarm would be triggered when movement
is detected, if any protected doors or windows are opened, or if glass breakage is detected (if glass break
detectors have been installed) .
Open and Closed Sensors
Before you can arm your system, all protected doors, windows, and other protection zones must be closed or bypassed
(see
Force Bypassing
, pg . 23) . For example, if you leave a protected window open, the system considers it an open
sensor
. If a protected window is shut, the system considers it a closed sensor
. Copyright © 2021 Nortek Security & Control LLC
19
REMOTE CONTROL DEVICES
The installer can pair your system with one or more wireless keyfobs to give you the ability to arm/disarm your system
away from, but within range of, the Control Panel using the keyfob’s buttons . The 2GIG EDGE Security & Smart Home
System can be paired to work with a maximum of 32 wireless keyfobs . Depending on your individual needs, keyfobs can
also be configured by the installer to activate specific alarms.
Operate the System with a Keyfob
The installer can configure each keyfob to let you perform up to five (5) remote
functions:
A
Arm the System in Away Mode

»
Activate Emergency Alarm (see below)
B
Disarm the System
C
Arm the System in Stay Mode
D
Activate an Auxiliary Function
NOTE:
Consult your installer to determine how your keyfob is configured to work with the system. Depending on
your keyfob’s setting, it may or may not be configured to disarm the system.
Arming the System Using a Keyfob
You can arm the system in Stay or Away mode using a keyfob that has been paired with the system .

»
To arm the system in Stay Mode
, press the
Stay
button on the keyfob for two (2) seconds .

»
To arm the system in Away Mode
, press the
Away
button on the keyfob for two (2) seconds .
NOTE:
Depending on setup options, if any perimeter doors or windows are open, the system may not allow arming to
Away mode with a wireless keyfob. Consult your installer to determine how this option is configured on your system.
Disarming the System Using a Keyfob
To disarm the system, press and hold the
Disarm
button on the keyfob for two (2) seconds .
NOTE:
Consult your installer to determine how your keyfob is configured to work with the system. Depending on
the individual keyfob settings, it may or may not be configured to disarm the system.
Activating an Auxiliary Function
To activate an auxiliary function, press and hold the
Auxiliary
button on the keyfob for two (2) seconds .
NOTE:
Consult your installer to determine how your keyfob is configured to work with the system. Depending
on the individual keyfob settings, it may be configured to set of
f an external siren/sounder or used to activate a
different auxiliary function .
Activating an Alarm Using a Keyfob
To activate an emergency alarm, press and hold both the
Away
and
Disarm
buttons on the keyfob for five (5) seconds.
NOTES:

1
Consult your installer to determine what type of alarm your keyfob is configured to activate. Depending on the
individual keyfob settings, this function might be disabled on your keyfob, or it might be configured to activate
an auxiliary, audible, or silent panic alarm .
2
In order to cancel an emergency alarm activated with a keyfob, you must disarm the system at the 2GIG EDGE
Panel .
3
If
Smart Areas
is enabled, a keyfob can be configured to perform Arm/Disarm/Alarm functions on one Smart Area.
C
A
D
B
Bypassed Sensors
When sensors are left open, the system cannot be armed unless that sensor is closed (see
Open and Closed Sensors,

above) or added to the system’s Bypassed Sensors list . Bypassed Sensors are ones that you intentionally decide to leave
unprotected . See
Force Bypassing
, pg . 23 .
NOTE:
Bypassed sensors offer no protection and cannot cause an alarm . Use bypass if you want to arm your
system with one or more sensors open and intentionally unprotected . 2GIG EDGE User Guide
20
CP
ES
DW
DC
TH
PIR
CP:
CONTROL PANEL
DW:
DOOR/WINDOW SENSOR
PIR:
MOTION DETECTOR
GB:
GLASS BREAK SENSOR
RK:

REMOTE KEYPAD
ES:
EXTERNAL SIREN
DC:
DOORBELL CAMERA
TH:
THERMOSTAT
LIVING
DINING
KITCHEN
ENTRY
BATH
DEN
GB
BED
DW
DW
DW
DW
DW
DW
DW
DW
FRONT AND SIDE DOOR SENSORS
(WITH ENTRY/EXIT DELAY)
DW
BED
DW
GARAGE
GB
RK
PIR
DW
DW
DW
MAIN AND SIDE GARAGE DOOR SENSORS
(WITH ENTRY/EXIT DELAY)
SAMPLE BURGLARY ALARM PLAN
Before the installation, your 2GIG alarm dealer will work with you to design, install, and configure a system intended
to best protect your dwelling . This illustration is an example of a typical residential burglary alarm system offering both
perimeter and interior protection:
Sample Burglary Alarm Plan 21
Copyright © 2021 Nortek Security & Control LLC
ARMING THE SYSTEM
You can arm the system only when the system status message indicates that it is in the
System Ready to Arm or
System Ready to Arm (BYPASS)
state .
IMPORTANT:
If any sensors are open (for example, a perimeter door or window is ajar) the system will be
placed into the
System Not Ready to Arm
state and reveals the unprotected zone in
Sensors Not Ready
list on
the touchscreen . Before you can arm the system, you must either close the open sensor(s) or bypass the open
sensor(s) . See
Force Bypassing
, pg . 23 .
TIP:
If you have purchased a keyfob (or multiple fobs) to control the 2GIG EDGE Security & Smart Home
System, you can also arm the system using your keyfob . See
Arming the System Using a Keyfob
, pg . 19 .
Arm the System (Stay Mode)
Stay Mode arms the system except interior sensors .
Use this mode when occupants will be staying on
the premises . In residential installations, Stay Mode
is frequently used during the evening hours when
occupants do not intend to enter or exit the dwelling .
This lets you move about without triggering the burglary
alarm . Because all the interior burglary protection is OFF,
an alarm would only be triggered if a sensor-protected
perimeter door or window is opened . To learn how to arm
the system in Away Mode, see
Arm the System (Away
Mode)
, next column .
NOTE:
Consult your installer to determine if
your system is configured with the
Quick Arming

feature . When enabled, the
Quick Arming
feature
allows anyone to arm the system without entering
a user code . When disabled, you must enter an
active user code to arm the system .
To arm the system in Stay Mode:
1 .
Ensure that all perimeter doors and windows are
closed . The system status message should read
System Ready to Arm
. If the status messages
reads
System Not Ready to Arm
and the
Sensors Not Ready
list appears, a protected
door or window is open. You must first close
that door/window or place it on the
Bypassed
Sensors
list . See
Force Bypassing
, pg . 23 .
2 .
At the Home screen, tap
ARM STAY
.
3 .
(Optional) At the Enter Your Code to Arm the
System screen, enter an active user code . If the
Quick Arming feature is enabled, you will skip this
step and not be prompted for a user code .


A countdown timer appears and the system
announces “Arming Stay” . The countdown gives
occupants time to enter or exit the premises
through a protected door
.
4 .
(Optional) To silence the countdown beeps and
announcements, tap
Silence
. This turns the
Silent Exit
feature ON . Activating
Silent Exit
will
extend the exit delay time .
Once the countdown expires, occupants will not be able
to enter or exit through protected doors and windows
without triggering the burglary alarm or an entry delay
.
Armed Stay Mode
Silence Button - Silent Exit 22
2GIG EDGE User Guide
Arm the System (Away Mode)
Away Mode arms the system including interior sensors .

Use this mode when occupants will be leaving the
premises . When arming the system in Away Mode, the
system arms all sensor-protected perimeter doors and
windows, interior motion sensors, interior glass break
sensors, and any other sensor-protected interior doors .

In residential installations, Away Mode is frequently used
during daytime hours .
In commercial installations, it is most frequently used
during non-business hours . Because all burglary
protection features are ON, an alarm would be triggered
when movement is detected, if any protected doors or
windows are opened or if the system detects breaking
glass .
To learn how to arm the system in Stay Mode, see
Arm
the System (Stay Mode)
above .
NOTE:
Consult your installer to determine if
your system is configured with the
Quick Arming

feature . When enabled, the
Quick Arming
feature
allows anyone to arm the system without entering
a user code . When disabled, you must enter an
active user code to arm the system .
To arm the system in Away Mode:
1 .
Ensure that all perimeter doors and windows are
closed . The system status message should read
System Ready to Arm
. If the status messages
reads
System Not Ready to Arm
and the
Sensors Not Ready
list appears, a protected
door or window is open. You must first close
that door/window or place it on the
Bypassed
Sensors
list . See
Force Bypassing
, pg . 23 on the
facing in the next section .
2 .
At the Home screen, tap
ARM AWAY
.
3 .
(Optional) At the
Enter Your Code to Arm the
System
screen, enter an active user code . If the
Quick Arming
feature is enabled, you will skip this
step and not be prompted for a user code .
4 .
(Optional) If you want to cancel the arming action
before the countdown expires, tap Disarm . Then
enter an active user code .
The countdown timer appears and the system
announces “Arming Away” . The countdown gives
occupants time to enter or exit the premises through a
protected door
.
During the
Exit Delay
countdown, the system emits a
series of beeps that become faster during the last 10
seconds . Once the countdown expires, occupants will
not be able to enter or exit through protected doors and
windows without triggering the burglary alarm or Entry
Delay
.
Armed Away Mode
Countdown
NOTES:

1
Consult your installer to determine if the Exit
Delay Restart feature is enabled on your
system . This feature restarts the Exit Delay
countdown if an occupant enters or exits
through a protected door or window before the
countdown expires .
2
(Optional) If you want to silence the countdown
beeps and announcements, tap Silence . This
turns the Silent Exit feature ON and extends the
Exit Delay countdown .
3
Consult your installer to determine how the
Exit
Delay
feature is configured on your system (45-
120 seconds) .
4
Consult your installer to determine in the Auto
Stay feature is enabled on your system . If you
arm the system in Away Mode and no one
exits through an Exit Delay door before the
countdown expires, the system will automatically
arm itself in Stay Mode . 23
Copyright © 2021 Nortek Security & Control LLC
Force Bypassing
When a protected door or window is open, the system
places the sensor on its Sensors Not Ready list . In order
to arm the system, one must either close the sensor or
place it on the system’s Bypassed Sensors list .
Bypassed Sensors are ones that are intentionally
left unprotected . This method of bypassing a sensor
is called Force Bypassing . To learn how to manually
bypass a sensor, see
Manually Bypassing a Sensor
,
pg . 54 .
Opening a Sensor When the System is
Disarmed
When a protected door or window is opened while the
system is disarmed, the 2GIG EDGE Panel responds as
follows:

»
The system status message on the
touchscreen reads System Not Ready to Arm .

»
The
Sensors Not Ready
list and
BYPASS
ALL
button appears .

»
The name of the protected zone appears on
the
Sensors Not Ready
list .

»
The number of open sensors appears in the
top-right corner of the list .

»
The system uses the voice descriptor
assigned to the sensor to announce that the
protected zone is open . If
Chime
is enabled,
see
Chimes
, page 55 .
System Not Ready to Arm—Sensors Not Ready List
WARNING!!
A bypassed burglary protection sensor
does NOT provide security protection when the
system is armed . See
Bypass Sensors
, pg . 54 .
NOTES:

1
Residential alarm systems do not permit you
to bypass sensors installed in fire, carbon
monoxide, or emergency zones .
2
In order to bypass a sensor, you must enter a
valid User Code .
Force Bypassing a Sensor
If you want to arm the system and ignore the open
sensor, you must force bypass the sensor
.
To force bypass the sensor:
1 .
Below the
Sensors Not Ready
list, tap
BYPASS
ALL
.
Sensors Not Ready > Bypass All
Enter an Active User Code to Bypass Sensors
2 .
At the
Enter your code

to bypass sensors
screen, enter an active user code .
3 .
When the system status message changes to
System Ready to Arm
(BYPASS), you can arm
the system . See
Arming the System
, pg . 21 . 24
2GIG EDGE User Guide
To remove a sensor from the Bypassed Sensor list:
1 .
Tap the circle indicator showing how many devices
are currently bypassed .
Bypassed Sensors Indicator
2 .
Below the Bypassed Sensors list, tap
CANCEL
BYPASS
.
Bypassed Sensors > Cancel Bypass Button
3 .
At the
Enter your code to cancel bypass
screen,
enter an active user code .
Enter Your Code to Cancel Bypass
This changes the system’s status back to
System Not
Ready to Arm
and moves the sensor to the
Sensors Not
Ready
list .
System Not Ready to Arm—Sensors Not Ready List 25
Copyright © 2021 Nortek Security & Control LLC
Use the Quick Exit Button
The
Quick Exit
button gives users the ability to start an
Exit Delay
countdown while the system is armed . This
gives users the ability to leave the premises through an
Exit/Entry
door, instead of having to disarm and then
rearm the system .
When the
Allow Quick Exit
setting is enabled, the
QUICK
EXIT
button appears on the
System Armed (STAY)
screen .
NOTE:
Consult your installer to determine if the
Allow Quick Exit setting is enabled or disabled on
the system .
To use the
QUICK EXIT
button:
1 .
Arm the system in Stay Mode . See
Arming the
System
, pg . 21 .
2 .
At the
System Armed (STAY)
screen, tap
QUICK
EXIT
.
This starts the
Exit Delay
countdown to give you time to
exit through an
Exit/Entry
door without having to re-arm
the system . At the end of the countdown, the system
rearms itself in the Armed Stay mode .
System Armed—Quick Exit Button
In the Event of an Exit Error
If you arm the system and an Exit/Entry door is left in
a violated state or condition at the time the Exit Delay
countdown expires (for example, the door you exit
from doesn’t close behind you), the 2GIG EDGE Panel
sounds the local alarm and the Entry Delay countdown
begins .
If you do not disarm the system when the Entry Delay
countdown begins, the system automatically begins the
alarm transmission sequence .
The panel also transmits an Exit Error report to the
Central Station and displays an Exit Error message on
the panel screen, as shown below
.
Alarm Transmission & Exit Error Sequence 26
2GIG EDGE User Guide
DISARMING THE SYSTEM
To turn the system’s burglary protection sensors OFF, you disarm the system . Disarming the system also silences any
type of alarm that might be sounding .
NOTE:
To use this feature, you must have an active user code . See your system’s Master User to obtain a code .
Disarm the System (Stay Mode)
When the system is armed in Stay Mode, any person
with an active user code can disarm the system .
To disarm the system:
1 .
At the
System Armed
screen, tap
DISARM
.
TIP:
If you want to exit the premises through one
of the Exit/Entry doors while the system is armed
in Stay Mode, tap the
QUICK EXIT
button . See
Use the Quick Exit Button
on the previous page .
System Armed > Disarm Button
2 .
At the
Enter your code to disarm the system

screen, enter an active user code .
The system is disarmed . If protected doors and windows
are closed, the system sounds the
System Disarmed
,
Ready to Arm
announcement . If protected doors or
windows are open, the system sounds the
System
Disarmed Not Ready to Arm
announcement .
Enter Your Code to Disarm the System
Disarm the System (Away Mode)
When the system is armed in Away Mode, any person
with an active user code can disarm the system . You
must enter the code before the
Entry Delay
countdown
expires to avoid setting off the alarm .
To disarm the system from Away Mode:
1 .
Enter the premises using one of the Exit/Entry
doors . The system’s
Entry Delay
beeps sound .
NOTE:
Consult your installer to determine how
the
Entry Delay
feature is configured on your
system (30-240 seconds) .
2 .
At the
Entry Delay
screen, enter an active user
code . You must enter your code before the Entry
Delay countdown expires .
The system is disarmed . If protected doors and windows
are closed, the system sounds the
System Disarmed,
Ready to Arm
announcement . If protected doors or
windows are open, the system sounds the
System
Disarmed Not Ready to Arm
announcement .
Enter Your Code to Disarm the System 27
Copyright © 2021 Nortek Security & Control LLC
Disarm the System
When the system is armed, the Armed (Stay or Away)
screen is displayed .
To disarm the system:
1 .
Tap the
DISARM
button .
2 .
To disarm with
Facial Recognition
, align the
user’s face within the frame of the camera,
slightly moving the head from side to side .
OR
3 .
Tap the
KEYPAD
button to access the keypad
and disarm using the disarm code .
IMPORTANT:
Facial Recognition does not detect
Duress
. During a Duress situation, avoid making
the face detection gesture . Instead, tap
KEYPAD

then enter duress code .
4 .
(OPTIONAL) Enter the
Duress Code
.
The system disarms and transmits a silent duress report
to the Remote Service Provider
.
Disarm the System
Disarm with Facial Recognition
Facial Recognition Profile Update
Due to differences in lighting and other factors during
Facial Recognition disarming, there may be times when
the panel prompts
Face Not Recognized
.
When this occurs, the
Enter Code
screen will appear, so
the panel can be disarmed using the designated four or
six digit disarming code .
NOTE:
See
Users
, page 47, for Facial
Recognition setup instructions .
Face Not Recognized
1 .
Enter the four or six digit code to disarm .
Enter Code 28
2GIG EDGE User Guide
Once disarmed, the Home Screen will appear with a
blinking Notification.
2 .
Tap the notification, then tap
Messages
.
Home Screen - Message
3 .
Tap the message .
NOTE:
These messages are only accessible to
the Master user
. Tapping the message will display
the keypad to enter the master user code .
Messages
4 .
Tap
UPDATE PROFILE
.
Message - Update Profile
5 .
Tap
UPDATE
.
NOTE:
More than one Update may need to be
performed, An update option will be created with
each
"Face not recognized"
event, Each must be
updated separately
.
Facial Recognition Profile - Update 29
Copyright © 2021 Nortek Security & Control LLC
Transmit a User Duress Report
You can enter the Duress Code to transmit a user duress
report to the Central Station without alerting an intruder
that you’re calling for help .
Transmitting a User Duress Report when the
System is Armed
To transmit a user duress report when the system is
armed:
1 .
At the
System Armed
screen, tap
DISARM
.
System Armed—Disarm Button
2 .
Enter the
Duress Code
.
The system disarms and transmits a silent duress report
to the Remote Service Provider
.
Enter the Duress Code
6 .
Tap to select/deselect new images captured by
the panel's camera to associate them with the
current profile.
7 .
Confirm that the photos belong to the person
who's profile is being updated. Photos are
associated with the user code used to disarm
panel after a Facial Recognition update event .
NOTE:
It's best to
deselect
photos that don't
display a good representation of the face (ex:
center photo displayed) .
8 .
Tap
UPDATE PROFILE
.
Update Profile - Select Images
9 .
Once the Face Profile has been successfully
updated, tap
OK
.
10 .
Tap
to return to previous menus .
Update Profile Success 30
2GIG EDGE User Guide
Transmit a Duress Signal when System is
Disarmed
To transmit a user duress report when the system is
disarmed:
1 .
At the Home screen or from one of the menus,
press and hold the 2GIG logo .
2 .
At the
Keypad
, enter the Duress Code .
The system will return to the Home screen, and the
duress signal is sent to the Central Station .
NOTE:
See
Activate the Duress Code
, page 52,
for Duress Code activation instructions .
System Logo
Enter the Duress Code
In the Event of a Burglary Alarm
If one or more armed sensors are tripped while the
system is armed in Stay or Away Mode, an alarm
condition will occur, and the system’s alarm siren will
sound .
If an
Entry Delay
sensor is tripped while the system
is armed in Stay or Away Mode, the
Entry Delay

countdown starts to give you time to disarm the system .
If the system is not disarmed before the countdown
expires, an alarm condition occurs, and the system’s
alarm siren will sound .
If more than one armed sensor is tripped, the system
displays the triggered sensors in chronological order
.
Alarms Screen—Multiple Alarms in Chronological Order
Silencing the Alarm Sounder (for False Alarms)
If the system is in an active alarm state, any person with an active user code can silence the sounder by disarming the
system .

»
If you disarm the system BEFORE the Abort Window Dialer Delay countdown expires
, the system
cancels the alarm and stops the alarm report from being transmitted to the Central Station .

»
If you disarm the system AFTER the Abort Window Dialer Delay countdown expires
, the system
silences the alarm and transmits an alarm cancellation report to the Central Station .
NOTE:
Consult your installer to determine how the
Alarm Abort Window Dialer Delay
feature is configured on
your system (15-45 seconds). This setting specifies the number of seconds end users have to manually abort
the alarm, in the event of a false alarm . For
ANSI/SIA CP-01-2010
compliance, the default setting is 30 seconds .
For
UL 1023: Household Burglar Alarm Units
compliance, this setting may be configured to a maximum of 45
seconds . 31
Copyright © 2021 Nortek Security & Control LLC
To silence the alarm sounder:
1 .
When an
Alarm
is sounding, enter an active, user
code .
2 .
Depending on how quickly you enter your code,
one of the following occurs:
a .
If you enter your code before the
Abort
Window Dialer Delay
countdown expires,
"
Disarming Canceled an Alarm Before it was
Transmitted
" will be displayed .
Enter Your code to Silence the Alarm Screen
b .
If you enter your code after the
Abort Window
Dialer Delay
countdown expires and before
the
Alarm Cancel Time
expires, the following
message appears .
3 .
Tap
OK
to dismiss the notification message.
Clearing an Alarm
If an alarm occurs while you are away, the 2GIG EDGE Panel’s Piezo Sounder will sound for a preset amount of time
(as defined by the
Burglary Bell Cutoff Time and/or the Fire Bell Cutoff Time
) . Upon entry, the system emits repeated
beeps to warn you that an alarm was set off while you were away
.
NOTE:
Consult your installer to determine how the
Burglary Bell Cutoff Time
and
Fire Bell Cutoff Time
is
configured on your system. The time can be configured to last
4 minutes
,
8 minutes
,
12 minutes
,
16 minutes
, or
Unlimited
(no cutoff) . The default setting for both features is four (4) minutes .
CAUTION!
If the system emits fast, repeated beeps (instead of the typical
Entry Delay
beeps), proceed indoors
with extreme caution . For your safety, it is recommended that you immediately leave the premises, go to a
secure location, and then contact your local authorities for assistance . If you have any reason to believe an
intruder is present, do NOT enter the premises until the dwelling is deemed safe by local authorities . 32
2GIG EDGE User Guide
To clear an alarm:
1 .
At the
Alarm
screen (after the
Burglary Bell
Cutoff Time
or
Fire Bell Cutoff Time
expires),
enter an active user code .
2 .
Depending on how quickly you enter your code,
one of the following occurs:
a .
If you enter your code before the
Alarm
Cancel Time
countdown expires, the following
message appears .
NOTE:
Consult your installer to determine how
the
Alarm Cancel Time
setting is configured
on your system . For compliance with
ANSI/SIA
CP-01-2010
, the factory default setting is five (5)
minutes .
Enter Your Code to Clear the Alarm
Alarm Report Already Transmitted ... Cancel Being Sent
Alarm History
b .
If you enter your code after the
Alarm Cancel
Time
countdown expires, the system reveals
the
Alarm History
.
The system clears the alarm . You can also clear the
Alarm History
.
Clear the Alarm History
After an alarm is activated on the system while you
are way, a notification message appears in the
Alarm
History
.
To clear the alarm history:
1 .
Tap the
Message
system icon . Then tap
Alerts
.
New Alerts 33
Copyright © 2021 Nortek Security & Control LLC
2 .
Review the
Alarms
list . Then tap
CLEAR
ALARM HISTORY
.
Alarms Screen
Emergency Features
24-Hour Alarm Buttons
Three 24-hour alarm buttons can be shown or hidden by
the installer on the Control Panel’s touchscreen:
Panic
,
Fire
, and
Emergency
.
You can open the following screen by pressing the

button on the Control Panel:
24-Hour Alarm Buttons
Panic Button
When activated, the system immediately goes into the alarm state. Depending on how the system is configured, the
Control Panel emits a loud, patterned warning siren or sets off a silent panic alarm with no siren . The system also
transmits a police report to the Central Station .
NOTES:

1
Consult your installer to determine if the
Police Emergency Key
is configured to sound an audible alarm or a
silent panic alarm .
2
Consult your installer to determine if the
2-Way Voice
feature is enabled on the system . If enabled, setting off
the Panic alarm gives operators at the Central Station the ability use the Control Panel’s built-in speaker and
microphone to converse with people on the premises .
3
Consult your installer to determine if the
Silent Panic/Burglary Listen Only
feature is enabled on the system .
If enabled, setting off the Panic alarm gives operators at the Central Station the ability to use the Control
Panel’s built-in microphone to listen . If the panic alarm is sent, the operator can only listen . For your
protection, the operator will not be heard at the panel .
Fire Button
When activated, the system immediately goes into the alarm state . The Control Panel emits a loud, patterned warning
siren that is in compliance with
ANSI S3.41 Temporal-3 Fire Alarm Signal
and continues to sound until the system is
disarmed (see
Disarming the System
, pg 26) or the Fire Bell Cutoff Time expires . The system also transmits a Fire
Report to the Central Station .
NOTES:

1
Consult your installer to determine how the Fire Bell Cutoff Time is configured on your system. The time
can be configured to last
4 minutes
,
8 minutes
,
12 minutes
,
16 minutes
, or
Unlimited
(no cutoff) . The default
setting is four (4) minutes .
2
If Smart Areas is enabled the Fire Button will create a global alarm in all Smart Areas . The alarm must be
acknowledged/cleared in each Smart Area . 34
2GIG EDGE User Guide
Activate an Emergency Alarm
When activated, the system immediately goes into the
alarm state . The Control Panel emits a loud, patterned
warning siren and continues to sound until the system
is disarmed (see
Disarming the System
, pg 26) . The
system also transmits an Emergency Report to the
Central Station .
Activate a Manual Panic, Fire or Emergency
Alarm
To activate a manual alarm:
1 .
Tap
.
2 .
Touch and hold the
Panic
,
Fire
, or
Emergency

button for two (2) seconds .
NOTE:
Consult your installer about your system’s
emergency key settings . Typically, all three buttons
are enabled and visible on the touchscreen
by default . However, some systems may be
configured to hide one or more of these buttons.
3 .
Once the alarm situation is resolved, clear the
alarm by following the steps available in the
Event of a Burglary Alarm
section, page 30 .
2GIG EDGE Panel—Alarm Button
24-Hour Alarm Buttons
PANEL INFORMATION
The
Panel Information
menu provides access to the
system’s History, System information, Dealer Information
and Regulatory & Compliance information .
Tapping the
2GIG Logo
on the
Home
screen accesses
the menu .
Panel Information
History
The
History
screen shows a chronological log of system events . Each event is recorded with a date and time stamp:

»
Alarms:
Keeps a record of when alarm conditions are triggered and cleared .

»
Arms/Disarms:
Keeps a record of when the system is armed and disarmed .

»
Bypasses:
Keeps a record of when zone sensors are bypassed and unbypassed .

»
Alerts:
Keeps a record of when the 2GIG EDGE Panel or a zone issue an alert . For example, low battery, AC
power loss, or tamper conditions . 35
Copyright © 2021 Nortek Security & Control LLC
Filtering History
You can filter the list in the
History
screen to show or
hide alarms, bypasses, or alerts .
At the
History
screen, tap one or more check boxes to
add or remove filters.
Filter History
System Info
The
System Info
screen shows the following information
about your 2GIG EDGE Panel (depending on the
features that are active in your system):

»
Serial Number

»
Panel Firmware Version

»
Radio Modem

»
IVS Version

»
IMEI

»
MAC Address

»
Z-Wave Home ID

»
Z-Wave Version

»
Panel IP Address

»
EFR32

»
Atmel

»
Xcore

»
WIFI+HWID

»
Build Version
Reboot
Tap Reboot to restart the panel . Master User pin number
is required to complete the process .
System Info Screen
Dealer Info
The
Dealer Info
screen shows basic contact information
for your 2GIG alarm dealer
.
Dealer Info Screen 2GIG EDGE User Guide
36
FIRE AND CARBON MONOXIDE PROTECTION
During setup, a professional installer typically configures a variety of wireless to provide the dwelling with continuous,
24-hour-a-day, heat, smoke, and gas protection . Most systems are installed with both Wireless Smoke/Heat/Freeze
Alarms and Wireless Carbon Monoxide Detectors .
Important Concepts
To help you get the most out of your fire, heat, and gas protection system, it is useful to understand these concepts.
National Fire Alarm and Signaling Code
IN THE UNITED STATES, CANADA, AND OTHER COUNTRIES REQUIRED TO MEET THIS STANDARD: THIS
EQUIPMENT MUST BE INSTALLED IN ACCORDANCE WITH CHAPTER 2 of ANSI/NFPA 72: National Fire Alarm and
Signaling Code (National Fire Protection Association, Batterymarch Park, Quincy, MA 02269) .
IMPORTANT:
This system ships with an approved 24-hour backup battery installed and is compliant with
UL 985:
Household Fire Warning System Units
.
IMPORTANT:
Specific requirements for Heat and Smoke Alarms vary from state to state and from region to region.
A professional installer must always verify current requirements for your area with the local Fire Department .
NOTE:
Instructions describing the proper installation, operation, testing, maintenance, evacuation planning, and
repair service are provided in the printed
Installation Instructions
included with all 2GIG Wireless Smoke/Heat/
Freeze Alarms and Wireless Carbon Monoxide Detectors .
Emergency Action Plan
Establish and regularly practice a plan of escape with all members of your household in the event of fire.
The National Fire
Protection Association recommends the following steps:
1 .
Mount your detector or your interior or exterior alarm sounders where they can be heard by all occupants .
2 .
Determine two means of escape from each room . One path of escape should lead to the door that permits normal
exit from the building . The other should be an alternate escape, such as a window, should the path to the escape
door be impassable . Station an escape ladder at such windows if there is a long drop to the ground .
3 .
Sketch a floor plan of the building. Show windows, doors, stairs, and rooftops that can be used to escape. Indicate
escape routes for each room . Keep these routes free from obstructions and post copies of the escape routes in
every room .
4 .
Ensure that all bedroom doors are shut while you are asleep, preventing deadly smoke from entering while you
escape .
5 .
Touch the door before opening it . If the door is hot, check your alternate escape route . If the door is cool, open it
cautiously
. Be prepared to slam the door shut if smoke or heat rushes in .
6 .
When smoke is present, crawl on the ground . Do not walk upright, since smoke rises and may overcome you . Air is
typically clearest near the floor.
7 .
Escape quickly, but don’t panic .
8 .
Establish a place outdoors, away from your house, where everyone can meet and then take steps to contact the
authorities and account for those missing . Ensure that nobody returns to the premises .
In the Event of a Fire Alarm
Smoke and Carbon Monoxide (CO) detectors may be installed to protect the occupants of the dwelling from the harmful,
and possibly deadly effects of smoke, heat, and fire-related dangers. The system’s fire and emergency protection features
are always protecting the premises .
NOTE:
A professional installer must ensure that all Smoke/Heat Alarms are installed in compliance with all
national, regional, and local laws, statutes, and guidelines . Copyright © 2021 Nortek Security & Control LLC
37
Silence a False Fire Alarm
In the event of a false fire alarm (for example, burning food or another non-emergency condition), you can silence the
alarm .
To silence the alarm:
1 .
Enter an active user code to silence the alarm .
IMPORTANT:
Consult your installer to determine how the
Abort Window Dialer Delay
is configured on your system.
This defines the amount of time the system will wait to initiate the digital dialer when an alarm condition is triggered
and specifies the number of seconds you have to manually abort the alarm, before an alarm report is sent to the
Central Station .
IMPORTANT:
Consult your installer to determine how the
Alarm Cancel Time
is configured on your system. This
defines the amount of time you have to send an alarm cancellation report to the Central Station.
The factory default
setting for the system is five (5) minutes.
2 .
Review the Alarms screen to determine which sensor activated the alarm .
NOTE:
If the alarm restarts, smoke may be present in the alarm’s detection chamber
. Enter the user code again .
Then fan the detection chamber on the sensor for 30 seconds .
3 .
After the problem has been addressed, tap the
Clear Alarm History
button .
NOTE:
For Smoke/Heat Alarms and CO Detectors, the
Clear Alarm History
button will not permit you to clear any
history until the 2GIG EDGE Panel receives a message from the sensor that it has returned to normal operations .
NOTE:
If Smart Areas are configured, the Fire Alarm must be acknowledged and cleared in each Smart Area. This
can be done at a keypad assigned to that area or by using the
Smart Areas
button on the home screen .
In the Event of a Carbon Monoxide Alarm
Detectors may have been installed to safeguard the occupants of your dwelling from the dangerous and possibly deadly
effects of CO gas . See
Safety Precautions and Notations
, pg 7 .
If a CO alarm is activated, the system emits a warning siren until the system no longer detects CO in the environment .
To respond to a CO alarm event:
1 .
Gather all occupants and immediately move to fresh air (either go outdoors or stand by an open door/window) .
DANGER!!!
To protect yourself and others from injury and/or death, do not re-enter the home or move away from
the open door/window until the premises has been approved for safe re-entry by emergency officials.
To learn
about other ways to safeguard your home from the harmful effects of CO, refer to the guidelines defined by your
local, state, or regional officials.
2 .
Dial 9-1-1 (or your region’s emergency services number) to report the situation to authorities .

Always call from safe location .
3 .
Survey each person’s health, checking for flu-like symptoms and other evidence of CO poisoning.
TIP:
To prevent a future occurrence, contact an industry professional to evaluate all possible sources of CO gas in
the dwelling .
NOTE:
If Smart Areas are configured, the CO Alarm must be acknowledged and cleared in each Smart Area. This
can be done at a keypad assigned to each area or by using the Smart Areas button on the home screen . 2GIG EDGE User Guide
38
ALARM .COM SETUP
The Alarm .com mobile app allows you functional access to your 2GIG EDGE system using your Apple
iOS or Android™ smart phone . To get started, download the app from the Apple App Store or on
Google Play
.

To get started:
1 .
Access the
Alarm .com portal
. Or your
dealer provided URL .
2 .
Enter the
Username
and
Password

provided by your dealer
.
3 .
When prompted to agree to Alarm .com’s
terms and conditions, select “I Agree” .
4 .
Create your new password following the
Minimum Requirements .
5 .
Choose then answer a Security Question,
then select
Confirm
.
6 .
Verify your email address . An email will
be sent to your account . On the email,
click Verify to complete the registration
process .
Account options a relocated on the left side of
the screen:

»
Home

»
Video

»
Automation

»
Notifications

»
Activity

»
Users

»
Settings Copyright © 2021 Nortek Security & Control LLC
39
Automation
Click
Add New Rule
to set a Trigger, Action and
Timeframe for the new automated action .
Once a Rule is created, you can set Schedules,
Scenes, Arming Schedules and setup Auto Re-
Arming .
Notifications
Use this option to
Edit
(
),
Enable
or
Disable

preset Notifications for specific events. When an
option is enabled, the system sends a notification
via email .
Choose
+New Notification
to create a notification
that relate to these categories:
Standard
,
Property
Awareness
,
Family
,
Second Home
and
Reminders
.
Activity
Review panel activity history, such as Website login,
Alarms, open doors, etc .
Video
View Live Video, save video clips set rules for
recording or adjust video settings .
Users
When you access the Users option for the first
time, the page will show the Master user and any
users added from the panel .
Adding a New User
1 .
Click
Add New User
, then enter a First
and Last name .
2 .
Click
CREATE
. 2GIG EDGE User Guide
40
Device Access Screen
1 .
Enter four numbers to generate the user’s access
code .
2 .
Click on a switch to enable or disable selected
devices for the new user
.
3 .
When you’re finished, select
SAVE
.
User Profile
1 .
Click the pencil icon (
) to edit the User Profile
name .
2 .
Click
Add Contact
to enter a phone number and/
or email address .
3 .
Click
Language Preference
to specify the user’s
preferred language .
4 .
Select
SAVE
when finished.
Access Period
1 .
Click
Time
to set an Access Period for the new
user
.
2 .
Select
All Times
, set a
Restricted Schedule
or
allow
Temporary Access
.
Settings
Login Settings
Make changes to the login, password, email address
and other settings related to Login .
Account Management
Edit
Account Information
,
System Information
and
Property Information
.
Devices
Manage devices and settings .
Geo-Services
Create geo-fences and configure location features.
Visit
www
.alarm .com
for more feature information . Copyright © 2021 Nortek Security & Control LLC
41
THE ALARM .COM MOBILE APP
Arming
When the system is disarmed, the System DISARMED screen (
) is displayed .
To arm the system, tap
SYSTEM DISARMED
(
) . Tap
Arm (Stay)


or
Arm (Away)
. When armed,
Safe ARMED

(
S TAY
or
AWAY
) is displayed with a red icon (
) .
Disarming
When the system is armed, the Armed (Stay or Away) (
) screen is displayed .
To disarm the system, tap
SYSTEM ARMED (STAY or AWAY)
(
) . Tap
Disarm
(
) . When armed,
System DISARMED

is displayed with a green icon (
) . 42
2GIG EDGE User Guide
SYSTEM SETTINGS
At the Home Screen, tap the Settings Icon (
) to view
2GIG EDGE Panel Settings .
Settings Icon on Home Screen
Settings - Screen Option
Screen
Use the
Screen
feature to adjust the screen brightness,
backlight timeout, screensaver features and to place the
touchscreen into Clean Mode .
Settings - Screen
Screen Brightness
Adjust the screen brightness to improve the readability of the text and images on the touchscreen and to avoid eye
discomfort in darker environments or at night .
To adjust the screen brightness, swipe the
Screen Brightness
slide control to the left or right to decrease or increase
the brightness .
Screen Timeout
Tap the current setting, then select a new time for the screen to timeout (30 seconds to 10 mins) . Default is 2 min .
Screen Saver
The Screen Saver setting allows for photos to be
displayed when the screen times out .
1 .
Navigate to the Screen option
(
) .
2 .
On the
Screensaver
settings, select the current
setting then select from the dropdown list:

»
OFF
– No screensaver

»
MY PHOTOS
– displays preloaded photos
or photos you load, see the next section
Screensaver: My Photos
.

»
DEMO MODE
– for dealer use (must be
configured in Installer Toolbox).
Screen Saver - Select from Dropdown 43
Copyright © 2021 Nortek Security & Control LLC
Screensaver: My Photos
1 .
On the Screensaver option, tap > .
2 .
To display your own photos:
a .
Create a folder on a USB flash drive named:
“Slideshow” .
NOTE:
The USB flash drive must be formated
FAT/FAT32 .
b .
Copy up to 50 photos to the “Slideshow” folder
on the USB flash drive. Supported file formats
include: JPG, Windows BMP, and PNG .
c .
Insert the USB drive into the top of the panel
(you will need to remove the cap to expose the
USB connector) .
d .
Press the “Replace Photos” button .
e .
Tap
REPLACE PHOTOS
. All previously
loaded photos will be deleted from the Panel,
and the new photos will be added .
Screen Saver - Replace Photos
Changing Screensaver Settings
Select from the following settings to adjust how your Screen Saver Photos are displayed:
1 .
Photo Duration
– Select how long each photo will display before transitioning to the next photo (Options 30
seconds, 1, 2, or 5 minutes) .
2 .
Transition Effect
– (Options: None, Fade, Push, and Wipe) .
3 .
Transition Duration
– Number of seconds to transition between photos . (Options: 2, 3, or 5 seconds) .
4 .
Display Sequence
– Order in which the photos are displayed. (Options: By Photo Name, Shuffle (Random).
5 .
Full Landscape Mode
– Tap to
Enable
or
Disable
.
Clean Screen
To clean the screen without affecting on-screen functions, press
START
for 30 seconds available for cleaning .
Wipe the touchscreen with a soft, dry, microfiber cloth that is specially designed for cleaning sensitive surfaces.
WARNING:
Once cleaning mode begins, the touchscreen and all functions will be unavailable for 30 seconds,
including the Emergency Buttons .
Sounds
The
Sounds
menu lets you adjust the volume of the
voice, chime, doorbells, keypad tones, and system
annunciations .
1 .
Touch and hold the desired control and then
swipe to the left to lower the volume or swipe to
the right to raise the volume:

»
Chime

»
Keypad

»
System Annunciation

»
Doorbells

»
Trouble Alerts Volume
2 .
Tap
when finished.
Sounds Menu Screen 44
2GIG EDGE User Guide
Network
Connect to a Wireless Network
1 .
Navigate to the
System Settings
menu (
) and
tap
Network
(
) .
Wireless Selection
Select Wireless Network
Keyboard Entry Screen
2 .
Tap
Wireless
. A list of available networks will be
displayed .
3 .
Tap
Network
to connect to .
4 .
Enter network password at the Keyboard Entry
Screen, and tap
CONNECT
.
Forget Network
Tapping
FORGET NETWORK

disconnects the 2GIG
EDGE Panel from the wireless network and erases the
password so that it will not automatically reconnect to
the network .
Wireless Network Setup 45
Copyright © 2021 Nortek Security & Control LLC
Join Other Network
Tapping
Join Other Network
allows you to join a
network not shown in the list .
1 .
Return to the Wireless Network screen .
2 .
Tap
JOIN OTHER NETWORK
.
3 .
Enter the wireless network name, then tap
NEXT
.
Join Other Network
Other Network Name
Select Encryption Type
4 .
Type in the other network's name, then tap
NEXT
.
5 .
Select the
Security Type
and
Security Mode
,
then tap
NEXT
.
6 .
Enter the password for the network, then tap
CONNECT
.
Other Network Password 46
2GIG EDGE User Guide
WPS
Tapping
WPS
allows you to connect securely to routers that
support WPS .
1 .
Tap
WPS
on 2GIG EDGE Panel .
WPS Button
2 .
Tap
Connect
.
3 .
Locate and press the
WPS
on your router
. 2GIG
EDGE Panel will securely connect with the router
.
WPS Authentication Started
WPS Authentication Successful
4 .
Once Authorization is successful, tap
ACCEPT
.
Access Point
Setup the 2GIG EDGE Panel Access Point .
1 .
Navigate to the Settings menu .
2 .
Tap
Access Point
(
) .
3 .
Tap the
Access Point
switch to
Enabled
.

»
Optional:
Tap SSID to enter new SSID name

»
Optional:
Tap
Password
to assign a password .

»
Optional:
Tap the
IP address
. The last two octets
of the Access Point can be changed to customize
setup .
4 .
After any edits have been made, press
SAVE
SETTINGS
to save revised settings .
5 .
Ta p

.
Access Point 47
Copyright © 2021 Nortek Security & Control LLC
Users
The Users menu lets you add, edit, and delete users
from the system .
NOTES:
1
To use this feature, you must know the
Master User Code .
2
The system may be configured for 4 or 6-digit
pin codes . Consult with your installer to
determine the pin code length of the system .
Types of User Codes
There are different types of user codes to provide users
with access to various system features:
IMPORTANT:
Do Not Share Your User Codes .
Settings

»
User Code:
A unique code to identify different system users and provide them with the ability to disarm the
system .

»
Master User Code:
A code typically known by one or two members of a household . The default code is
1111
.
To secure this code, it is recommended that you immediately change the default code to a unique one .
NOTE:
If the system is configured for 6-digit pin codes, the default Master User code is
111111
.

»
Duress Code:
A code that you enter to silently notify your Remote Service Provider of an emergency event,
such as being forcibly held against your will by an intruder
.
Adding a User
You can add new users to the system . The system
supports a total of 100 user codes (this includes both the
Master User Code and Duress Code) .
To add a user:
1 .
The first time you are adding a user, you will
notice that two (2) users have already been
created . The
Master User
and the
Duress
user
.
2 .
Tap
ADD USER
.
3 .
At the
Enter a Name for the New User
screen,
type the name for the new user
. Then tap
NEXT
.
4 .
At the
Enter a code for User
screen,
enter a unique code for the new user
. Tap
NEXT
.
NOTE:
If you attempt to add a code that is
already in use, the system prompts you to enter a
different code . Every user code must be unique .
Users
5 .
Enter a name for the new user
.
Enter User Name 48
2GIG EDGE User Guide
6 .
Enter an access code for the new User
.
6 .
At the
Confirm code for user
screen, re-enter
the code for the new user
.
7 .
Tap
NEXT
.
Enter Code
8 .
To continue with Face Recognition setup, tap
NEXT
at the Enroll Facial Recognition screen .
9 .
Use your finger to scroll through the text to
activate the
AGREE
button, then tap
AGREE
to
move to the next step .
NOTE:
All Users must agree to the
Biometric
Information Privacy Policy and Consent
form in
order to enrolled to use the Facial Recognition
feature .
Enroll Face Recognition
Biometric Information Privacy Policy and Consent
Capture a Profile
1 .
At the Capture Your Profile Screen, tap
BEGIN
to
get started .
Capturing Your Profile 49
Copyright © 2021 Nortek Security & Control LLC
Profile - Facial Recognition
1 .
On-screen instructions guide you through the
process of capturing your profile.
Facial Recognition - Step 1
2 .
The subsequent profile steps will instruct you to
slightly move your head in specific directions to
complete the Facial Recognition process .
Capture Profile
3 .
Once the Facial Recognition profile has been
successfully captured, tap
PLAY TUTORIAL

to watch an overview of the Facial Recognition
process, or tap
SKIP TUTORIAL
to continue
setting up the profile.
Facial Recognition Tutorial 50
2GIG EDGE User Guide
Capturing Your Avatar
Following Facial Recognition Setup, you have the option
to capture a photo to use as your personal avatar image .
1 .
Align your face in the camera, then tap
CAPTURE
. Your photo will be displayed .
2 .
If you want to use the photo, tap
USE THIS
IMAGE
.
3 .
Tap
RETAKE PHOTO
to capture a new photo .
4 .
Tap
SKIP
to decline capturing the avatar
.
Capturing your Avatar
5 .
Tap the activation switch adjacent to the
Recognition Modes you’d like to use with Facial
Recognition, then tap
NEXT
.
Facial Recognition Modes
6 .
Tap
NEXT
.
Assign Bluetooth Device
7 .
The panel scans for discoverable Bluetooth
devices .
Scanning for Bluetooth Devices 51
Copyright © 2021 Nortek Security & Control LLC
8 .
Once the phone is found, tap > to the right of the
phone name .
NOTE:
Make sure your phone is in
Pairing Mode
.
If the phone doesn't appear in the list of available
devices, tap
RESCAN
.
Assign Bluetooth Device
9 .
Confirm pairing on your smart phone.
NOTE:
The number displayed on your smart
phone should match the number displayed on the
panel .
10 .
On the panel, tap
PAIR DEVICE
.
11 .
Your device is paired . Tap
OK
.
Pair Device
Paired Successfully
12 .
A summary of the User Created will be displayed .
13 .
Tap
DONE
to return to the Users screen .
User Created 52
2GIG EDGE User Guide
Editing a User
1 .
At the Users Screen, tap the pencil icon (
) next
to the desired user
.
Users - Edit
2 .
By default, each User’s profile is Active.
3 .
To deactivate a User, move the
Account Status

Active
slide control to the left (
) .
Display Name
Tap (>) to access the keyboard to type a new name for
the User, then select
SAVE
.
Access Code
Tap (>) to access the number pad to type a new code for
the User, then select
NEXT
.
Enter the code again to confirm, then select
SAVE
.
Edit User
Activating the Duress Code
Although the Duress Code is listed by default on the
Users screen, it is not activated by default .
To activate the Duress Code:
1 .
The first time you are adding a user, you will
notice two (2) users have already been created:
the
Master User
(which is active) and the
Duress

user (which is grayed out) .
2 .
Tap the pencil icon (
) next to the
Duress
user
.
Edit Duress Code
3 .
At the
Edit Duress User
screen, tap the
Active

toggle button next to
Account Status
to activate
Duress code setup .
Activate Duress Code 53
Copyright © 2021 Nortek Security & Control LLC
4 .
Enter a new Duress Code .
Enter Duress Code
5 .
Confirm the new code.
Confirm Duress Code
6 .
If desired, tap the pencil icon (
) next to
Display
Name
to change “Duress” to another name .
NOTE:
To change an existing Duress Access
Code, tap the pencil icon (
) for
Access Code
,
then enter and confirm a new unique code.
Duress Code Added
Enable Facial Recognition
1 .
If
Facial Recognition
is disabled, tap the switch
adjacent to the
Facial Recognition
option to set it
to
Active
.
2 .
See
Capture a Profile
, page 48, for instructions
on configuring Facial Recognition.
Enable Facial Recognition 54
2GIG EDGE User Guide
Smart Home Settings
Refer to the 2GIG EDGE Smart Home manual .
Bypass Sensors
You can manually bypass a sensor using the
Bypass
Sensors
button(
) in the
System Settings
menu .
When you need to bypass one or more perimeter or
interior sensors, it is most common to manually bypass
the sensor
. There is also an alternate method for
bypassing a sensor called
Force Bypassing.
See
Force
Bypassing
, pg . 23 .
NOTE:
To use this feature, you must know the
Master User Code .
Manually Bypassing a Sensor
When manually bypassing a sensor, tap the
Bypass
Sensors
option in the
System Settings
menu to add
the desired sensors to the
Bypassed Sensors
list .
WARNING!!
A bypassed burglary protection
sensor does NOT provide security protection
when the system is armed .
1 .
Enable the
Bypass
option(s) to bypass selected
sensors .
2 .
Press the back button (
) .
The system is now ready to arm with selected sensors
bypassed . The system bypasses the devices and its
status changes to
Ready To Arm (BYPASS)
.
After the system is disarmed, bypassed sensors are
automatically removed from the system’s
Bypassed
Sensors
list, unless the
Auto Bypass for Manual
Bypass
feature is enabled .
NOTE:
Consult your installer to determine if
the Auto Bypass for Manual Bypass feature is
enabled .
Bypass Sensors
Ready to Arm (Bypass)
Removing Sensors from Bypassed Sensors List
After the system is disarmed, bypassed sensors are
automatically removed from the system’s
Bypassed
Sensors
list, unless the
Auto Bypass for Manual
Bypass
feature is enabled . If you decide you want to
remove a sensor from the
Bypassed Sensors
list before
you arm the system, use the steps detailed here .
To remove a sensor from the
Bypassed Sensors
list:
1 .
At the System Settings screen, tap
Bypass
Sensors
.
2 .
Move the slide control to the left for the desired
sensor
. This removes the sensor from the
system’s
Bypass Sensors
list .
3 .
Ta p


when finished.
Remove Bypass Sensors 55
Copyright © 2021 Nortek Security & Control LLC
Chimes
The master user can assign chimes to sensors to
provide notification anytime a sensor is opened.
1 .
At the System Settings screen, tap
Sensor
Chimes
(
) .
Sensor Chimes
Select Sensor Chime
2 .
Select a sensor from the list .
3 .
Tap the new setting .
4 .
Press the back button (
) to return to the
previous menus .
On-Board Camera
Adjust settings for the On-Board camera .
NOTE:
On-Board camera is enabled by default .
If disabled, all on-board camera features will be
unavailable .
1 .
At the System Settings screen, tap
On-Board
Camera
(
) .
2 .
Tap Photo Capture Settings (>) .
Built-In Camera Settings
Photo Capture Settings
3 .
Tap to
Enable
or
Disable
an Event .
4 .
Ta p


when finished. 56
2GIG EDGE User Guide
Date & Time
Set the panel’s Date and Time .
1 .
At the System Settings screen, tap the
Date &
Time
(
) icon .
2 .
Use your finger to scroll and set Time and Date
settings .
3 .
Ta p


when finished.
NOTE:
Date & Time is automatically updated
during panel registration .
Date & Time Settings
System Tests
To ensure continued protection and proper system
operations, it is important to perform a sensor and
console test on a weekly basis .
NOTE:
To use this feature, you must know the
Master User Code .
At the System Settings screen, tap
System Tests
(
) .
There are six tests available .
System Tests
Sensors Test
Tests signals between the installed sensors and the
Control Panel .
1 .
Tap
Sensor Tests
(
) . This places the 2GIG
EDGE Panel into Walk Test Mode and transmits a
Walk Test Started
report to the Central Station .
2 .
At the
Sensors Test
screen, review the list of
sensors installed with your system .
When tests are successful, a
GREEN
check mark
appears to the left of the test name . This indicates the
sensor is operating and the wireless signal strength was
good .
WARNING!!
If a
RED

appears, it indicates the
test failed . If the sensor continues to fail, contact
your dealer for technical assistance .
3 .
Tap the
button to return to the System Test
Menu .
Sensor Tests 57
Copyright © 2021 Nortek Security & Control LLC
Panel Tests
Tests the function of the 2GIG EDGE Panel’s audio and
status LED .
1 .
Tap
Panel Tests
(
) .
2 .
Tap
Button LED Test; Emergency, White
.
A confirmation message appears.
3 .
Tap one of the following buttons:
• No:
Tap this button if the LED does not
match what is described in the message .
• Yes:
Tap this button if the LED matches
what is described in the message .
4 .
Repeat the above steps for each listed
Button
LED
test .
5 .
Tap
CONFIRM
.
Panel Tests
Cell Radio Status
This option displays the cell radio’s
Signal Strength
,
Serial Number
,
Subscriber ID
, as well as status for
Registration
,
Connection
,
Power
and
SIM
.
1 .
To test the Cell Radio, tap
TEST CELL RADIO
.
"Cell Radio Test in Progress" will be displayed .
Cell Radio Status
2 .
If the test is a success, a prompt is displayed .
3 .
Tap
OK
to return to the
Cell Radio Test & Status

screen . 58
2GIG EDGE User Guide
Network Tests
Tap
START
to run a test on network connections:
LAN
,
Internet
and
Backend
.
When tests are successful, a
GREEN
check mark
appears to the left of the test name . This indicates the
network is operating and the signal strength was good .
WARNING!!
If a
RED

appears, it indicates the
test failed . If the network continues to fail, contact
your dealer for technical assistance .
Network Test
Firmware Update
This option is only available if a USB update is available,
and the update was not initiated from the "pop-up" .
1 .
At the System Settings screen, tap the
Firmware Update
(
) icon .
2 .
A test will be performed to determine if the panel
is ready to be updated . If all requirements are not
met, a list will be displayed with red icons next
to any aspect of the test that did not meet the
requirement for a panel update .
3 .
Tap
UPDATE
to begin the USB update process .
NOTE:
Red icons next to a specific requirement
indicates that the test failed . Remedy the error,
then repeat steps 1 through 3 .
Firmware Update 59
Copyright © 2021 Nortek Security & Control LLC
LIMITED WARRANTY
This product is warranted against defects in material and workmanship for tone (3) year (Power adapter and Battery 1
year) . This warranty extends only to wholesale customers who buy directly from Nortek Security & Control LLC or through
Nortek Security & Control’s normal distribution channels . Nortek Security & Control LLC does not warrant this product to
consumers . Consumers should inquire from their selling dealer as to the nature of the dealer’s warranty, if any
.
There are no obligations or liabilities on the part of Nortek Security & Control LLC for consequential damages arising out
of or in connection with use or performance of this product or other indirect damages with respect to loss of property,
revenue, or profit, or cost of removal, installation, or re-installation.
All implied warranties for functionality are valid only
until the warranty expires . This Nortek Security & Control LLC Warranty is in lieu of all other warranties, expressed or
implied .
All products returned for warranty service require a Return Authorization Number (RA#) . Contact Returns at 1-855-546-
3351 for an RA# and other important details .
Waste Electrical and Electronic Equipment (WEEE) Statement
This symbol on a product or on its packaging indicates that this product is not to be thrown away with everyday
waste .
Instead, it is your responsibility to dispose of electrical and electronics equipment by handing it over to a designated
collection point for the recycling of waste electrical and electronic equipment (W
.E .E .E .) . The separate collection and
recycling of your waste electrical and electronic equipment at the time of disposal will help to conserve natural resources
and ensure that it is recycled in a manner that protects human health and the environment . For more information about
where you can drop off your waste equipment for recycling, please contact your local city office, or your household waste
disposal service, or the shop where you purchased the product .
WARNINGS
Limitations of Alarm Products
This product should be tested periodically to make sure it is working properly
. The product, if used properly, may reduce
the risk of burglary, robbery, and other adverse events that have the potential to result in injury or loss of life; however,
Nortek Security & Control is not an insurer
. This product is neither insurance nor a guarantee that such an event
will be prevented, and users should protect themselves with proper insurance . Nortek Security & Control makes no
representation that this product cannot be compromised or circumvented, that it will provide an adequate warning, or that
it will prevent any personal injuries, property damage, or other losses . Like any alarm product, it may be bypassed, it is
subject to compromise, and it may fail to warn for a variety of reasons, including, but not limited to: improper installation
or positioning; improper maintenance; tampering; dead or improperly installed batteries; sensing limitations; component
failures; receivers; intrusions may be outside of a product’s designated range and certain environmental conditions may
impact performance, and audible alarm signals may be outside of hearing range, muted by doors, walls, and floors,
unheard by deep sleepers or the hearing-impaired, or overwhelmed by other sounds .
Risk of Noise Induced Hearing Loss
The Alarm is equipped with a warning siren . Exposure to high sound levels or prolonged exposure to the warning siren
can result in Noise Induced Hearing Loss (NIHL) .
Copyright © 2021 Nortek Security & Control LLC. All Rights Reserved. U.S. Patent D727,857. Australian Patent No. 357098. Additional Patents Pending.
The 2GIG, 2GIG EDGE, GoControl, and Linear logos are registered trademarks of Nortek Security & Control LLC in the United States and/or other countries. Other Nortek
Security & Control trademarks may also appear in these materials. Other names or brands may be claimed as the property of others. For more information, contact your
2GIG alarm dealer for pricing or visit
www.2gig.com
.
This document utilizes the Cue gestural icon system by P.J. Onori, which is available under a Creative Commons Attribution-ShareAlike 3.0 United States (CC-BY-SA-3.0)
license.
Information in this document is subject to change without notice. The availability of particular products, services, and features may vary by region. Please check with your
local dealer for further details and availability of language options.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and
recording for any purpose other than the purchaser's personal use without the written permission of Nortek Security & Control.
Nortek Control
5919 Sea Otter Place, Suite 100
Carlsbad, CA 92010 USA
Phone: 800-421-1587
Online:
www.nortekcontrol.com/support/ 60
2GIG EDGE User Guide
ALARM DEALER INFORMATION
Company Name:
Your Account Number:
Installation Date:
10029908 Rev-A


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