COVID-19 Alert To DIYers: COVID-19 has severely affected supplier inventory. Product availability, at the moment, is in flux. If you order today, depending on the product, there may be a significant delay in shipping it to you. We apologize for any delays, and assure you that products will be shipped as soon as we can get them. Before COVID, we had significant stock of nearly every popular product that we sell. But demand has outpaced our supplier's ability to meet it, and has exhausted the stock we had purchased to meet increased demand during the government-mandated lockdowns. If you need the product right away, it is unlikely we will be able to accommodate you. For that we apologize. We ask for your patience as we all navigate this unique situation together. Be nice to our employees, they are doing their best to answer your questions and get your product to you as quickly as they can.
Regarding Shipping: Like our suppliers, shipping companies have been deeply affected by the COVID-19 epidemic. Please understand, at the moment, shipping speeds are varying from their promised times. While we ship most items promptly, UPS and USPS, are often not getting products to our customers within the promised timeframe. We are unable to offer refunds for slower shipping at the moment, as this is not within our control. We pay for the shipping speed requested, and, at the moment, our shipping partners are unable to meet their own standards of speed and reliability (this is true of overnight as well) We apologize for this, but can't do anything about it. Please be aware, however, that shipping speeds still matter. While 3-day shipping may, sometimes mean 4-day shipping, it will still be faster than Ground. If you need your product quickly, please choose faster shipping, as it will be faster. But do not expect to get the product in the expected timeframe.
To installers: We have seen an uptick in orders from individuals we suspect to be professional installers. If you are here to get product quickly because you are unable to get the product at your usual supplier, rest assured, we are also out of the product and won't be able to fulfill your order in a timely manner. Like our end-users, we will be delivering products as soon as we get them in.
The Honeywell Home Tuxedo Compatible Cameras Guide gives a list of the IP cameras that can be used for live-streaming on the Tuxedo Keypad screen. Cameras used for this feature should be on the same WIFI network as the Tuxedo. This guide is dated 08/28/19. Learn about camera streaming on the Tuxedo.
The Resideo Introduction to Z-Wave Guide provides helpful information regarding Z-Wave technology. It includes an overview, radio specifications, network and topology, routing information, beaming, slave nodes and so much more. The guide was updated 12/5/19. Learn about Z-Wave from the useful guide.
The Honeywell Notes Regarding MAC Filtering Step-by-Step Guide teaches users how to use a Honeywell IP Device if their internet router is set up for MAC filtering. The very helpful guide is dated 12-3-13. Learn how to add your Honeywell IP Device to your IP network if your router uses MAC filtering.
The Honeywell AlarmNet Internet Connectivity Test goes through a complete step by step process for testing a Honeywell AlarmNet Communicator. Various IP addresses are provided, and troubleshooting steps are included. The guide is dated 9/13/18. Test your AlarmNet Communicator by following the guide.
The Tuxedo Touch WIFI Secondary Controller Z-Wave Device Name Sync Guide shows users how to sync Z-Wave device names to a Tuxedo Touch WIFI after the Tuxedo has been set as a secondary Z-Wave controller for another Tuxedo Touch. Learn how to perform a Z-Wave device name sync for a Tuxedo Touch WIFI.
Using the Tuxedo Touch, you can monitor and control your home's z-wave compatible devices remotely. Here is a description of all the functions that can be performed remotely by the tuxedo touch system.