Honeywell AlarmNet Internet Connectivity Test Dated: 2/2/16



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Document Transcript




-

1

-

Updated:
2/2/16




Step
-
By
-
Step



Internet

Connectivity Test

for
AlarmNet

Updated for 201
6 Total Connect

IP Architecture Enhancements


The TELNET tool at the DOS Command Prompt can be a useful tool to
confirm network
connectivity to a server

and
diagnose
IP
connectivity problems.

It is best to perform this test from
a PC or laptop using the same CAT 5 cable that plugs directly into the AlarmNet communicator.

Enabling Telnet in
W
indows Vista/Windows 7

1.

Open “
C
ontrol
P
a
nel


2.

Go to “
P
rograms and
F
eatures


3.

Click “
T
urn on
W
indows

F
eatures
O
n or
O
ff



4.

Select “
Telnet Client


5.

Click on “
OK


6.

Now follow procedures below


Telnet
Test Procedure:

1.

Open a DOS command prom
pt window:

A.

To do this, click “Start”
and then

click “Run”.

B.

When the dialog box opens type, “cmd” and press .


2.

A valid T
elnet command will be entered like this:


C:
\
>

telnet {Server Name or IP Address} {Port}

3.

As an example, a
t the DOS prompt “C:
\
>”

you will
type the following

to test connectivity
to
the server named “
auiredir1.alarmnet.com
” over port 443:


telnet
auiredir1.alarmnet.com
443


After entering the Telnet command
and clicking
, the window should “blank
out” and the cursor will return to the top left and flash.


Note:
When
provided, i
t is recommended to perform the telnet test to the server names
(auiredir1.alarmnet.com)
in addition to th
e IP address (204.141.57.100) because this will also test
the DNS service for IP resolution. If the test fails with the server name, but p
asses when the IP
address is used, there is likely an issue with the network DNS service.


4.

Next, type about 15


20 characters, you will see the socket quickly close and your
command prompt will return, “C:
\
>”. This indicates connectivity
to the designat
ed server
is working.
Refer to page
s

4
-
6

of this document for the full list of server names, IP
addresses, and ports that should be tested.






-

2

-

Updated:
2/2/16




Step
-
By
-
Step



If there is a problem
...

1.

“Connecting to 204.141.57.100...”

followed about 30
-
60 seconds later by “Could not
open...”

In this case, there was a full failure to connect to the
Server or
IP address
requested. The customer (
or
Network Administrator) should check their router
and firewall
settings to verify ports 80 and 443 are not block
ed for

outbound

traffic
. Please note

there
is
no need to ope
n any ports for
inbound

traffic
.


2.

The window does “blank out” but when you type a bunch of characters and hit
you get an
HTTP
-
type long error

page. There is likely a PROXY server between the
computer being used to TELNET and the Internet. In general,
our equipment won’t work
behind a Proxy
, but there may be some network engineering that can be done at the site to
work around this, depending o
n the equipment being used.


While our units were designed to work behind Firewalls and usually require no additional
network
configuration
, some networks
employ

security measures that
can

cause connectivity failures.
T
hese may include:



Proxy Servers



St
ateful Packet Inspection (SPI)



Packet or IP filtering



Any software that attempts to open or look inside our encrypted data packets.


If there is a problem reaching any
of the AlarmNet servers, t
he customer sh
ould contact their
network administrator and
ask

them to exclude the AlarmNet

Servers and
IP addresses from
Firewall rules, SPI, and
PROXY

settings

and ensure the IP addresses have unrestricted access to
the internet over
the listed
ports (
for outbound traffic only
)
.


AlarmNet Technical Support can ans
wer general questions, but cannot assist with making
modifications to the end
-
user network. These changes should be made by a network professional

or someone familiar with the network
requirements and

other
parameters
.









-

3

-

Updated:
2/2/16




Step
-
By
-
Step



Static or DHCP Settings

AlarmNet Internet products can use either DHCP or Static IP addressing. If problems occur due to
automatic IP releasing
1

on the network, the AlarmNet device should be switched to a Static IP. If
static IP’s are being used, the following information is ne
eded from the Network Administrator
before installation:



Static IP address for the AlarmNet device



Subnet Mask



Default Gateway



DNS IP Address



1

Automatic IP Releasing: AlarmNet Internet products ping AlarmNet every 20 seconds to verify
connectivity;
therefore, it releases the previously assigned IP address at the end of its session and

requests a new one each time

it
checks connectivity.


Total Connect Connectivity Software

for Total Connect 2.0

AlarmNet
recently added additional servers to the IP inf
rastructure supporting Total Connect 2.0
services and has released a
free
software utility to perform a quick connectivity test to these
servers
.

For further information, please visit
https://my
webtech.honeywell.com
, then look for Intrusion and
AlarmNet, Download Center, AlarmNet and then Honeywell Total Connect. Expand this section to
download the Honeywell Total Connect Connectivity Software that can assist in confirming
successful
configuration of the end
-
user’s network firewall provisions. You will also see an FAQ
document, a Connectivity Tool Information document and a Connectivity Tool Screen Shot
document which is designed to help you in this process.


Please note, the software
only tests

connectivity to

the new Total Connect servers. Manual
TELNET test
ing

must be completed for the remaining

servers as listed in this document.










-

4

-

Updated:
2/2/16




Step
-
By
-
Step



IP addresses and Servers used for AlarmNet Services


Alarm
Reporting

and other AlarmNet Services

The
Server names and
IP Addresses below are used for alarm reporting
, Total Connect services,
and Compass over IP
.
Test these at the AlarmNet
IP
communicator.

Redir 1 ................ auiredir1.alarmnet.com (204.141.57.100)


{ports 80, 443}

Redir 2 .....
........... auiredir2.alarmnet.com (204.141.57.101)

{ports 80, 443}

Redir 3 ................ auiredir3.alarmnet.com (
12.149.218.73
)


{ports 80, 443}

RedirA ............
Need to Test IP address only
(
204.141.57.102
) {
ports 80, 443}
*


* RedirA

is only for legacy 7810 receivers and can be disregarded in most cases


Total

Connect 2.0
-

updated for
201
6
*

The IP Addresses below are used
for Total

Connect
2.0

services
.

Test these at the AlarmNet
IP
communicator
.


Note:
All

TC Server

IP addresses listed below can be automatically tested
using the Total Connect
Connectivity
Software

available
for download
at

https://mywebtech.honeywell.com
.

More info
provided on page 3.



Redir 1 ......
..........
auiredir1.alarmnet.com
(
204.141.57.100
) {port

443}

Redir 2 ................
auiredir2.alarmnet.com
(
204.141.57.101
) {port

443}

Redir 3 ................
auiredir3.alarmnet.com
(
12.149.218.73
)


{port

443}

TC server

.........
...

tcservice1.alarmne
t.com
(
198.140.154.192) {port

443}

TC server

.........
...

tcservice2.alarmnet.com
(198.140.154.19
3
) {port 443}

TC server

.........
...

tcservice
3
.alarmnet.com
(198.140.154.19
4
) {port 443}

TC server

.........
...

tcservice
4
.alarmnet.com
(198.140.154.19
5
)
{port 443}

TC server

.........
...
tcservice
5
.alarmnet.com
(198.140.154.19
6
) {port 443}

TC server

.........
...

tcservice
6
.alarmnet.com
(198.140.154.19
7
) {port 443}

TC server

.........
...

tcservice
7
.alarmnet.com
(198.140.154.19
8
) {port 443}

TC server

.........
...
tcservice
8
.alarmnet.com
(198.140.154.19
9
) {port 443}

TC server

.........
... tcservice9.alarmnet.com

(198.140.154.
200
) {port 443}

TC server

.......
..
... tcservice10.alarmnet.com

(198.140.154.
201
) {port 443}

TC server

.......
..
... tcservice11.al
armnet.com

(198.140.154.
202
) {port 443}

TC server

.......
..
... tcservice12.alarmnet.com

(198.140.154.
203
) {port 443}

TC server

.......
..
... tcservice13.alarmnet.com

(
198.140.154.
204
) {port 443}

TC server

.....
.
.
..
... tcservice14.alarmnet.com

(198.140.154.
205
) {port 443}




-

5

-

Updated:
2/2/16




Step
-
By
-
Step



TC server

.......
..
... tcservice15.alarmnet.com

(
198.140.154.
206
) {port 443}

TC server

.......
.
.
... tcservice16.alarmnet.com

(198.140.154.
207
) {port 443}

TC server

.......
..
... tcservice17.alarmnet.com

(198.140.154.
208
) {port 443}

TC server

.......
..
... tcservice18.alarmnet.com

(198.140.154.
209
) {port 443}

TC server

.......
..
... tcservice19.alarmnet.com

(198.140.154.
210
) {port 443}

TC server

.......
..
... tcservice20.alarmnet.com

(198.140.154.
211
) {port 443}

TC server

.......
..
... tcservice21
.alarmnet.com

(198.140.154.
212
) {port 443}

TC server

.......
..
... tcservice22.alarmnet.com

(198.140.154.
213
) {port 443}

TC server

.......
..
... tcservice23.alarmnet.com

(198.140.154.
214
) {port 443}

TC server

.......
..
... tcservice24.alarmnet.com

(19
8.140.154.
215
) {port 443}

TC server

.......
..
... tcservice25.alarmnet.com

(198.140.154.
216
) {port 443}

TC server

.........
... Need to Test IP address only
(198.140.155
.
192
)

{
port
443}

TC server

.........
...
Need to
Test IP address only

(198.140.
155.193
)

{port 443}

TC server

.........
...
Need to
Test IP address only

(198.140.
155.194
)

{port 443}

TC server

.........
...
Need to
Test IP address only

(198.140.
155.195
)

{port 443}

TC server

.........
...
Need to
Test IP address only

(198.140.
155.196
)

{port 443}


TC server

.........
...
Need to
Test IP address only

(
198.140.
155.197
)

{port 443}

TC server

.........
...
Need to
Test IP address only

(
198.140.
155.198
)

{port 443}

TC server

.........
...
Need to
Test IP address only

(
198.140.
155.199
)

{port 443}

TC
server

.........
...
Need to
Test IP address only

(
198.140.
155.200
)

{port 443}

TC server

..
.......
...
Need to
Test IP address only
(
198.140.
155.201
)

{port 443}

TC server

..
.......
...
Need to
Test IP address only

(
198.140.
155.202
)

{port 443}

TC server

..
.......
...
Need to
Test IP address only

(
198.140.
155.203
)

{port 443}

TC server

..
.......
...
Need to
Test IP address only

(
198.140.
155.204
)

{port 443}

TC server

..
.....
.
.
...
Need to
Test IP address only

(
198.140.
155.205
)

{port 443}

TC server

..
.......
...

Need to
Test IP address only

(
198.140.
155.206
)

{port 443}

TC server

..
......
.
...
Need to
Test IP address only

(
198.140.
155.207
)

{port
443}

TC server

..
.......
...
Need to
Test IP address only

(
198.140.
155.208
)

{port 443}

TC server

..
.......
...
Need to
Test IP address only

(
198.140.
155.209
)

{port
443}

TC server

..
.......
...
Need to
Test IP address only

(
198.140.
155.210
)

{port 443}

TC server

..
.......
...
Need to
Test IP address only

(
198.140.
155.211
)

{port 443}

TC server

..
.......
...
Need to
Test IP ad
dress only

(
198.140.
155.212
)

{port 443}

TC server

..
.......
...
Need to
Test IP address only

(
198.140.
155.213
)

{port 443}

TC server

..
.......
...
Need to
Test IP address only

(
198.140.
155.214
)

{port 443}

TC server

..
.......
...
Need to
Test IP address only

(
198.140.
155.215
)

{port 443}

TC server

..
.......
...
Need to
Test IP address only

(
198.140.
155.216
)

{port 443}






-

6

-

Updated:
2/2/16




Step
-
By
-
Step



Total

Connect video:

The Server names and IP Addresses below are used for
Total

Connect Video (TC1 and TC2)
.
Test
these at the AlarmNet
IP
camera

and end
-
user PC/laptop.

Video Server ...
...
video.alarmnet.com (204.141.56.75) {ports 80, 443,
554,
8061}

Video Server ...
...
video
1
.alarmnet.com (
199.61.12.78
) {ports 80, 443,
554,
8061}

Video Server ...
...
video
2
.alarmnet.com (
199.61.12.79
) {ports 80, 443,
55
4,
8061}

Video Server ...
...
video
3
.alarmnet.com (204.141.5
8.78
) {ports 80, 443,
554,
8061}

Video Server ...
...
video
4.alarmnet.com (204.141.58.79
) {ports 80, 443,
554,
8061}

Video Server ...
...
video
5
.alarmnet.com (
199.61.12.80
) {ports 80, 443,
554,
8061}

Video
Server ...
...
video
6
.alarmnet.com (
199.161.12.81
) {ports 80, 443,
554,
8061}

Video Server ...
...
video
7
.alarmnet.com (204.141.
58.76
) {ports 80, 443,

554,

8061}

Video Server ...
...
video
8
.alarmnet.com (204.141.
58.77
) {ports 80, 443,

554,

8061}

Video File Server..

files.alarmn
et.com (199.61.12.74) {port

443}


Total

Connect

1.0:

The
Server names and
IP Addresses below are used
for TotalConnect 1.0
. Test these at the
AlarmNet communicator and end
-
user PC/laptop.

Redir 1 ................ auiredir1.alarmnet.com (204.1
41.57.100) {ports 80, 443}

Redir 2 ................ auiredir2.alarmnet.com (204.141.57.101) {ports 80, 443}

Redir 3 ................ auiredir3.alarmnet.com
(
12.149.218.73
)

{ports 80, 443}

Data Server1 ....... dataserver1.alarmnet.com (204.141.58.80)
{ports 80, 443}

Data Server2 ....... dataserver2.alarmnet.com (204.141.58.81) {ports 80, 443}



Compass:

The
Server names and
IP Addresses below are used
for Compass IP Downloading
. Test these at
the AlarmNet communicator and programming PC/laptop.

Redir

1 ................ auiredir1.alarmnet.com (204.141.57.100) {ports 80, 443}

Redir 2 ................ auiredir2.alarmnet.com (204.141.57.101) {ports 80, 443}

Redir 3 ................ auiredir3.alarmnet.com
(
12.149.218.73
)

{ports 80, 443}

Control Server ..
... controlserver.alarmnet.com (204.141.58.115) {ports 80, 443}

Data Server1 ....... dataserver1.alarmnet.com (204.141.58.80) {ports 80, 443}

Data Server2 ....... dataserver2.alarmnet.com (204.141.58.81) {ports 80, 443}


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