Qolsys IQ Panel 2 & 2 Plus User Guide - Dated 03/2020



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Document Transcript

We hope you enjoy your new IQ Panel security and smart home platform. It will serve as the “brain”
of your home for many years to come. With it you can control your lights, locks, thermostat, security
and much more.
You won’t need a manual to operate your IQ Panel, but you can use this guide to learn more about
the features of this amazing new device. We hope it will add to your home’s decor and make your
home smarter and more energy efficient!
-The Qolsys team
SECURITY &
SMARTHOME
Document: IQP23-8–18
Revised on: 3/23/2020
Software Version: 2.5.1
IQ PANEL USER GUIDE GETTING STARTED
Let’s start by connecting your power.
(Note: If your panel has been professionally installed, skip this page)
Plug in the power connector
Route the wire behind the
retainer clip
Insert the wire into the strain-
relief
Now let’s put on your cover and attach the table stand.
Place the top of the cover onto
the panel’s back plate
Push the cover down until it
snaps in place
Insert the table stand into the
mounting holes and push upward
until it snaps into place
Plug in your panel, power it on
Plug in the power supply
provided with your panel
Push and hold the standby
button on the side of the panel
for 3 seconds
Once the panel powers up, the
home screen will appear. USING YOUR SYSTEM: BASICS
Swipe down to
access settings
Touch an icon to
view its contents
Swipe left/right
to change pages
Swipe a page away
when you are done
Navigation
Move from page to page and
access information on each
page using finger touches,
swipes, and scrolling.
Scroll up/down to reveal
additional content on a page
Dismiss
To dismiss a pop up when
you are done, swipe left or
right to dismiss. USING YOUR SYSTEM: MESSAGE CENTER
Contact
Easy access to your provider’s contact information, including phone
number, email, and website.
Video Tutorials
Watch videos to help you understand your system and service better.
To watch a video, touch a thumbnail. Video will begin playing
automatically.
Video controls appear on screen, To exit, touch the “back” button.
Alerts/Alarms
Alerts and alarms from your system like low battery alerts, alarms, and
power failures.
To dismiss, touch the circle to the left of the message and touch “OK” to
remove it from your message center.
You can also remove all messages at once by touching “Acknowledge
All”
11/11/20
Message Center
Access your message center by touching the icon in the upper right corner. Once its open you’ll see three
sections: Contact, Video Tutorials, Alerts/Alarms, and Messages.
(Note: This icon may appear different than shown, depending on your provider’s settings)
Messages
Messages from your provider will also appear here.
To dismiss, touch the circle to the left of the message and touch “OK” to
remove it from your message center.
You can also remove all messages at once by touching “Acknowledge All” USING YOUR SYSTEM: EMERGENCY PANIC
Emergency Panic
If you have a police, fire, or medical emergency and your system is not armed or a sensor has not been triggered, you can
send a manual emergency panic by touching the icon in the bottom right corner and selecting the type of emergency you are
experiencing. (
Note: based on your location, not all options may appear or be available to you.)
Two-Way Voice
If your provider offers Two-Way Voice service
you’ll be able to speak to the monitoring
agent from the speakers and microphone
built right into your panel.
There’s a
stranger in my
backyard!
To send a police or emergency panic
without sounding the siren, using the
“Silent Alarm” at the bottom of the screen
Alarm Types
Canceling an Emergency Panic
To cancel an emergency panic, touch the “cancel”
button and enter a valid user code.
X
Cancel
Police:
When touched it triggers the “Police”
siren pattern and sends a police emergency signal
to your provider’s monitoring station.
Fire:
When touched it triggers the “Fire” siren
pattern and sends a fire emergency signal to your
provider’s monitoring station.
Emergency:
When touched it triggers the
“Emergency” siren pattern and sends an
emergency signal to your provider’s monitoring
station. Sensor status:
USING YOUR SYSTEM: ARMING
Arming Options
Quickly choose from “stay” or “away”
Touch to access
arming options
Sensor List
Open or active sensors
appear in a scrollable list
on the right. Touch the
icons in the upper right
corner to switch your view
to either “Active” or “All”
sensors.
?
Open
Closed
Active
Idle
Unreachable
Tampered
Synchronizing
See add’l options by touching
the “>>” icon on the right
Additional Arming Options
Select these options before choosing your arming type
Arming Stay
Arms doors and windows only
Arming Away
Arms doors, windows and motions
Additional Options
View additional arming options by touching the “>>”
icon on the right side.
Bypass
Touch the circle next to a sensor to bypass it during
the arming sequence
Exit Sounds
The panel beeps as the timer counts down. Silence
these beeps before you choose the arming type.
Entry Delay
The panel will give you time to disarm once a “delay
door” has been opened. Turn this off with a touch. USING YOUR SYSTEM: DISARMING
Touch to disarm
panel manually
Disarming your System
When your system is armed, there are multiple ways to disarm:
Disarming Manually
To manually disarm your panel, touch the icon in the center of the
screen. You will be prompted to enter a valid code. Failure to enter a
valid code with the time required will trigger the alarm.
When someone manually disarms the panel the built in camera
will take a photo and save it on the camera page along with the
date, time, and name of the user.
Disarming Remotely
To remotely disarm your panel, login to your mobile app and touch the
“disarm” icon.
Disarming Automatically
You can connect your smartphone using Bluetooth and it will
automatically disarm your IQ Panel from an “Armed Away” state when
it comes within range. To connect a phone, follow the steps shown.
*You can connect up to five (5) smartphones for
touchless disarming. You may need to enable this
setting in your Bluetooth settings.
Bluetooth
Touchless
Disarming
Step 1:
Swipe down to
access settings tray
Step 2:
Touch “SETTINGS”
Step 4:

Enter your code
Step 5:

Touch “BLUETOOTH DEVICES”
Step 3:
Touch “ADVANCED SETTINGS”
Pair
Step 7:

Touch “ADD DEVICE” The panel will
begin searching for new devices in
range
(It may take up to 60 seconds)
Step 9:
Touch “Pair”
Step 10:
When the messages appear on your
phone and IQ Panel, ensure the numbers
match and touch “Pair” on each.
Bluetooth Pairing Request
“IQ-Panel” would like to pair
with your phone. Confirm that
the code “12345” is shown on
the “IQ-Panel”.
Cancel
Pair
BLUETOOTH PAIRING REQUEST
CANCEL
PAIR
Device: My Phone
Pairing Code: 12345
Step 6:
Put your Bluetooth device in “pairing”
mode.
Step 8:

Select your device from the list
Download the
Alarm.com app
in the App store
or Google Play
Note: Remote disarming has not been evaluated by UL/cUL ALARM EVENTS
Alarms

If the alarm is triggered the IQ Panel will sound the
siren and display a red alarm screen.
Police
When the system is armed and the
alarm is tripped or you touch the
“Police” emergency button the alarm
sounds with the “Intrusion” siren and
then activates the Two-Way Voice
microphone and speaker, if available.
Fire

When a Smoke or Carbon Monoxide
detector is triggered or someone taps
the “Fire” panic on the IQ Panel the
alarm sounds with the “Fire” siren and
then activates the Two-Way Voice
microphone and speaker, if available.
Emergency

When you press an IQ Pendant or
trigger an emergency signal from the
IQ Panel, the alarm sounds with the
“Emergency” siren and then activates
the Two-Way Voice microphone and
speaker.
Speakers are located on each side of the panel
Microphones are located on the bottom of the panel
Two Way Voice
The built in microphones on the bottom of the
panel and the Two-Way Voice speaker on the side
of the panel activate after a connection to the
monitoring station has been made.
If your provider offers monitoring service, the panel
will automatically contact your monitoring center
using the dual path LTE and Wi-Fi connection.
To disarm, touch the screen and enter your passcode.
Preventing false alarms:
False alarms are a terrible waste of your public service resources,
and can erode your relationship with local authorities. In some
areas, authorities even charge a fee for false dispatches.
Here’s some tips for avoiding false alarms:

-Use your system regularly, be comfortable with its operation.

-Make sure everyone who has access to your home has a valid
access code and is familiar with how to use the system.
-Ensure the doors you use the most are set up with delays to give
you enough time to disarm the system when you open a door.
-Test your system regularly
-Develop a routine.
-Use alternative methods for arming and disarming (mobile app,
bluetooth disarming, etc.)
False Alarms
In the event of a false alarm, press disarm and
enter your user code. If your system is monitored,
be ready to provide your verbal password to your
security provider’s monitoring agent if they contact
you. If you are NOT able to provide the correct
verbal passcode, the authorities may be contacted. USING YOUR SYSTEM: CAMERA
Camera Page
Your IQ Panel’s built in camera captures photos in a variety of situations:
Disarm Photos
When the panel is disarmed manually, the built in camera takes a
photograph and saves it in the “ARM/DISARM” section. These
photos are accompanied by the username of the individual who’s
code was used, the date, and the time.
Settings Photos
When someone attempts to access your panel settings with an
invalid code, the built in camera takes a photograph and saves it in
the “SETTINGS” section. These photos are accompanied by the
date and time.
Alarm Photos
When the alarm is triggered, the built in camera takes a photograph
and saves it in the “ALARMS” section.
1- View Photo

Touch a photo thumbnail on the right to
view it on the left.
2- Full Screen

Touch the photo on the left to view it
full screen. Touch it again to return to
the camera page.
Note: While viewing photos full screen
you can swipe left/right to view
additional photos
Alarm.com/Login
Get your username
and password from
your provider
Photos to your Phone
Click the “Image
Sensor” tab
Click “Rules &
Alerts”
Click “Capture Alarm And
Disarm Images” to customize
Note: For supplementary use only, not part of the Fire and Security system
Alarm Videos
When the alarm is triggered, the built in camera will record up to a 4
minute video clip. This video is stored locally on the panel only.
1
2
3
3- Saving Photos to a Micro SD Card
When a Micro SD card is inserted in the panel, a SD card icon will
appear. Tab that icon to see options that will allow you to save
your photos and videos to the SD card. You can select individual
photos and videos or choose to “Save All”. Once you have
selected your photos, select “Copy to SdCard”. USING YOUR SYSTEM: SETTINGS
Settings Tray
Access common settings by swiping down
from the top of the screen.
Security Status
See your panel’s
security status in the
upper right. Touch it
to go directly to the
security page
Battery & Radios
Touch an icon to get
more information
-Battery level
-Wi-Fi connection
-Bluetooth status
-LTE connection
Volume
Slide left/right to
adjust the panel voice
Brightness
Slide left/right to
adjust the screen
brightness
Settings
Touch to access the
full settings page.
From there you can
also access “Advanced
Settings” (which will
require a passcode)
Messages & Alerts
Touch to access the message
center including your provider’s
contact information, video
tutorials, and system messages
Photo Frame
Touch to access the photo
frame where you can
customize the panel’s
screensaver
Clean Screen
Disables the screen for 30 seconds
to allow you to clean it without
accidentally touching anything.
(
Touch the “standby” button on the
side of the panel to cancel)
Language
Touch to change panel
language
Close Tray
Swipe up to close
the tray
Settings Page
From here you can adjust individual sound settings,
change your weather temperature from Fahrenheit
to Celsius, see the status of your security and
smart home devices, and more.
Advanced Settings
Only the Master code can access this area. From
here you can manage users, run system tests,
reboot your system, connect Bluetooth and Wi-Fi
and more.
HOW TO ACCESS:
SOUND
DISPLAY
SD CARD
WEATHER
TEMPERATURE
STATUS
Z-WAVE DEVICES
STATUS
OTHER Z-WAVE
DEVICES
AUTOMATION
ADVANCED
SETTINGS
ACTIVITY MONITOR USING YOUR SYSTEM: ADVANCED SETTINGS
Advanced Settings:
Can only be accessed using the Master code.
About

View important
information about your
system such as: current
software version, IMEI,
hardware version, etc. This
is a great place to look if
troubleshooting an issue
with Tech Support.
System Tests

Perform various system
test to ensure your system
is working properly. This is
another great place to go if
troubleshooting an
unknown issue with the
system.
Edit Sensor

Don’t like the names of
your sensors? Easily
customize your sensor
names from here. You can
also adjust the chime type
and turn Voice Prompts on
and off from here.
Panel Reboot

Use this option if needing
to restart your panel. If
you’re experiencing
problems with your
system, try performing a
panel reboot. Often
times, a system restart
can help a system run
Power Down

Use this option if
needing to shut the
system down for any
reason. Shutting the
system down any other
way can cause potential
issues.
Bluetooth Devices

Easily turn on the
bluetooth radio from here.
This allows you to use the
touch-less disarming
feature. You can add,
delete and edit your
devices from here.
Wi-Fi

Connect the system to an
internet connection to ensure
the panel has a second path
of communication. This will
help speed up the
communication time to the
central station and greatly
improve speed when
controlling home automation.
Sound

From the sound menu,
you can adjust the
volumes to your panel
voices, beeps and
chimes, and video
tutorials. You can also
edit sensor chimes, Z-
Wave device prompts,
Trouble Beeps and
touch sounds.
Important Note

If for some reason you are unable to access the settings
screen and need to reboot the system, you can do a
hard reboot by holding the power button on the side for
30 seconds. This should only be done if absolutely
necessary.
!
For additional help and questions
on Advanced Settings, please
reach out to your security dealer.
IQ Remote Devices

From here, you can test
Remote Wi-Fi signal
strength and rediscover
Remotes that have lost
connection.
Access Point Settings

Enable and disable access
point for use with Wi-Fi
devices. Check with your
dealer before enabling or
disabling or you could cause
devices to loose connection.
User Management

Program up to 242
individual user codes for
each person that needs
access to the system.
Assign a name to each
code so that you know
who disarmed the
system.
Master Settings

Choose your first and
second preferred
languages to be toggled
from the settings tray (see
previous page) and require
dealer or installer
permission to access panel
settings SETTINGS: PHOTO FRAME
Photo Frame
When your panel is not in use, it turns into a
customizable photo frame.
Touch “ADD”
Delete

Touch a photo to select it. Touch
“Delete” to delete it from your panel
Add Photos
To add your own photos:
1
3
4
Touch each photo you wish to use or choose
“Select All”
3
4
Save your Photos onto a Micro SD card in a
folder called “Photos”
2
Insert your SD card into the slot on the side
of the panel
4
5
5
Choose either “Add” or “Replace”
Add: Does not delete the photos already on
the panel, only adds the photos you selected
Replace: Deletes the photos already on the
panel and replaces them with the new
photos you selected
6
Wait at least 60 seconds after the photos
have copied to remove the SD Card
Settings
Inside settings you can choose whether you
want photos or a weather clock, if you want the
panel to turn itself off automatically in the
evenings, and more. SETTINGS: ADDING A USER
Name
User Code
Confirm User Code
Type
Expiration Date
Add User
Enter Name
Please enter User Code
Please confirm User Code
User
Unlimited
Step 1:
Swipe down to access
settings tray
Step 2:
Touch “SETTINGS”
Step 4:

Enter your code*
Step 3:
Touch “ADVANCED
SETTINGS”
Step 5:

Touch “User Management”
Add User
Step 6:

Touch “Add User”
How to Add a New User
User Types

You can add up to 242 users to your system,
each with a custom name and access level
you allow.
Master
: Access panel functions, camera, and
system settings.
User
: Access panel functions, camera, but
NOT system settings.
Guest
: Used to give arm and disarm access
to those users who will use the panel on a
temporary basis
Expiration Date:
Choose a specific date that
will disable a user code automatically.
Notifications

By creating individual users, you can set up custom text
notifications when they access or use your system, keeping
you connected no matter where you are.
Add User Screen

Once on the “Add User” screen you can create a custom
name and user code and indicate whether you want this
person to be a Master, User, or Guest.
*Default master code is 1234. For security purposes this code should be
changed once the system has been installed in your home SETTINGS: TESTING YOUR SYSTEM
Testing Regularly

You should test your system regularly to ensure it is operating at peak efficiency. The IQ Panel has a number
of tests built in that are easy to perform:
Step 1:
Swipe down to access
settings tray
Step 2:
Touch “SETTINGS”
Step 4:

Enter your master code*
Step 3:
Touch “ADVANCED
SETTINGS”
Step 5:

Touch “System Tests”
How to Access System Tests
Wi-Fi Test

Run this test every 30 days or if the IQ Panel’s
Wi-Fi connection seems to be failing.
Encounter a Problem?
If you encounter a problem with your
system, contact your provider right
away.
Touch “Message Center” in the
upper right corner of your panel
to get your provider’s contact
information
Sensor Test

Run this test every 30 days. As you start the
test, open and close your doors, windows,
and move in front of your motion sensors to
ensure they work as expected.
Cellular/LTE Test

Run this test if your panel seems to have lost
its ability to send and receive signals.
Image Sensor Config

Run this test if your image sensors stop
working
Z-Wave Test

A series of Z-Wave tests to optimize your
smart home network. “Reconfigure network”
is your most useful test, repairing your
network for you.
Dual Path Test

Run this test if your panel seems to have lost
its ability to send and receive signals.
Panel Glass Break Test

Use this to test your panel’s microphone
Panel Test

Use this every 30 days to test a variety of
panel functions
*Default master code is 1234. For security purposes this code should be
changed once the system has been installed in your home
1 USING YOUR SYSTEM: LIGHTS
Light Control

You can add up to 80 Z-Wave lights, lamp modules, or lightbulbs to your IQ Panel. This will allow you to
control your lights locally on the panel and also from your mobile app. Once your first light is added to your
system, the lights page will appear. Simply swipe over to access it.
ON
Touch turn on all
selected lights
OFF
Touch turn off all
selected lights
GET STATUS
Touch to check the
status of all selected
lights
Select
Touch the circle next
to a light to select it
Energy
Touch the energy icon to see how much energy the
outlet is currently using
Dimmer
Touch the
slider from left
to right to
adjust the
brightness of a
single dimmer
ON/OFF
Touch a bulb or
outlet icon to
turn it on or off
LIGHT ON
LIGHT OFF
SMART SOCKET ON
SMART SOCKET OFF
Mobile Access
You can also control your lights from your mobile app. USING YOUR SYSTEM: LOCKS
Lock Control

You can add up to 6 Z-Wave locks to your IQ Panel. This will allow you to control your locks locally on the
panel and also from your mobile app. Once your first lock is added to your system, the lock page will appear.
Simply swipe over to access it. If you have more than one lock swipe up and down to access each one.
UNLOCK ALL
Touch to unlock all
your locks at once
LOCK ALL
Touch to lock all
your locks at once
Get Status
Touch the refresh
icon to check the
lock’s current status
ON/OFF
Touch the key
icon to unlock
or lock it
Change Locks
If you have
more than one
lock, swipe up
and down to
access each
one.
UNLOCKED
Mobile Access
You can also control your
locks from your mobile app.
LOCKED USING YOUR SYSTEM: THERMOSTAT
Mode
Touch to change this thermostat
from heat to cool (or off) or use
“automatic” which switches from
heat to cool as needed to maintain
your target temperature.
Current Temp
Displays the current
temperature in your
home
Fan
Touch to change
to “On” or
“Automatic”
Up/Down
Touch the
arrows to
adjust the
target
temperature
Switch
If you have
more than one
thermostat,
swipe up and
down to
access each
one.
Mobile Access
You can also control your
thermostat from your mobile app.
Thermostat Control

You can add up to 6 thermostats to your IQ Panel. This allows you to control the temperature in your home
locally on the panel and also from your mobile app. Once your first thermostat is added to your system, the
thermostat page will appear. Simply swipe over to access it. If you have more than one thermostat swipe up
and down to access each one.
Battery level
Displays how much
battery is left in
your thermostat USING YOUR SYSTEM: GARAGE DOOR
Garage Control

You can add up to 10 Z-Wave overhead garage door controllers to your IQ Panel. This allows you to control
the door from your panel and also from your mobile app. Once your first garage opener is added to your
system, the garage page will appear. Simply swipe over to access it. If you have more than one overhead
garage door swipe up and down to access each one.
GARAGE CLOSED
GARAGE OPEN
Open/Close
Touch the icon
to open or
close the
garage door
Switch
If you have
more than one
garage door,
swipe up and
down to
access each
one.
Open
Touch the icon
to open the
garage door
(not available
when the
garage door is
already closed)
Close
Touch the icon
to close the
garage door
(not available
when the
garage door is
already closed)
OPEN ALL
CLOSE ALL USING YOUR SYSTEM: LIVE VIEW
Live View

Easily view the live video feed from your Alarm.com video cameras on the 7” panel screen. This page will
appear automatically if cameras are added to the account and the authorization has been given on the
Alarm.com customer website. Supports live view of up to 40 cameras. Supported models: ADC-V521IR, ADC-
V522IR, ADC-V622, ADC-V722W, ADC-VC725, ADC-VC726, ADC-VC825 & ADC-VC826.
Camera View

A thumbnail of
the camera will
be displayed for
the highlighted
camera. Click the
play button to
view full screen.
Cameras List

All supported
cameras that are
on the account
and have been
authorized will
show here. Click
the camera you
would like to
view.
Exit

Click on the
red X icon to
exit full screen
mode.
Camera View

Full screen mode
can be activated
by clicking on
the play button
for each
individual
camera.
Important Note

Cameras will only
push to your panel
if you have
authorized them to
do so from your
Alarm.com
customer website.
This can be found
under Video
Settings.
USING YOUR SYSTEM: LIVE VIEW WITH AUDIO
Live View with Audio

Listen in and speak to any room in the house using the Qolsys Live View with Audio feature. This can be done
from your mobile app or right from the 7” touch screen. If your camera supports two-way audio, the talk
button will automatically appear on the live view page.
Talk

Press and hold
while talking to
to use the two-
way audio
feature built into
your camera.
Listen

Press to turn
on audio.
End

Press this button
to exit.
Hold To Talk

Press and hold
to talk.
LIVE VIEW
~ with Audio ~
ON PANEL USING YOUR SYSTEM: LIVE ANSWER
Live Answer for Doorbell Cameras

You can now talk directly to whoever is at your front door using the new Live Answer feature on your IQ Panel.
When your doorbell button is pushed, video with audio will automatically pop up on your 7” touchscreen. You
can answer the call, disarm the system and unlock the door all from the same screen. This allows you to verify
who is at your front door and if you choose, let them in. Compatible with all SkyBell doorbell camera models.
Answer

Press to answer the doorbell. If answered, the
feed from the doorbell will pop up on the
screen.
Dismiss

Press to dismiss doorbell.
Doorbell Notification

A doorbell notification will
display on the screen when
someone rings your doorbell.
You can choose to answer or
dismiss. This is a feature that
you have to enable from your
Alarm.com website.
Enable Notification

To enable this feature, log in to
your Alarm.com website,
navigate to your Video Settings,
click on Video Device Info then
check this box.
Talk

Press and hold to talk to
whoever is at the doorbell
camera.
System Armed

If your system is armed, you can
click this button to disarm the
system.
Door Lock

If you have a door lock paired,
you can click this button to
unlock the door.
End

Press this button to end the call
and exit Live View mode. HOME
AWAY
SLEEP
OPTIONAL SETTINGS: SCENES
Alarm.com Scenes

If enabled by your dealer, Alarm.com Scenes allow you to
control multiple devices with the click of a single button
right from your touchscreen. Each option is a multi-
device command that coordinates different smart
devices to accomplish a complex task. Smart Scenes
must be setup and customized from your Alarm.com
customer portal before they can be used from the panel.
Alarm.com Scenes

Setup your Scenes from your
Alarm.com customer site. When
logged in, navigate to the Automation
tab. Here, you will be able to build
custom scenes that control multiple
smart devices within your home. USING YOUR SYSTEM: PARTITIONS
OPEN ALL
CLOSE ALL
Alarm.com

Partitions control can
be accessed from the
Alarm.com customer
site as well from your
mobile app.
Page Indicator

When separate
partitions are
enabled, the panel
will display additional
page indicators on
the left side of your
panel. These indicate
how many partitions
can be accessed from
this screen.
PARTITIONS

The IQ Panel allows for up to 4 partitions to be programmed. Partitions allows for the creation of zone groups
in a home or building so that users can arm some sections of the property while leaving other areas disarmed.
Partitioning enables greater personalization and functionality while simplifying installation. Each partition
controls its local zone status, alerts and notifications. Any area or zone the needs to be armed or disarmed
separately from the rest of the structure can be turned into a partition.
Color Indicator

Each dot will be colored
coded to indicate the
arming status of that
particular partition.
GREEN - Disarmed
ORANGE - Armed Stay
RED - Armed Away
Swipe up and down to see the
next partition. USING YOUR SYSTEM: PARTITIONS
Partitions Access

When the panel is locked or the screen times
out, you will be required to re-enter your code
to gain access. The code you enter will
determine which partition you enter. Different
codes may gain access to all four partitions at
once or to one individual partition.
User Codes

Master codes give full access to Advanced
Settings. Because the Master code would be
entered here, you will not have to re-enter
your code to gain access to the settings menu.
User codes can be assigned to give access to
arming and disarming functions in a particular
partition. To assign single or multiple
partitions access to a User code, enter the
panel using the Master code and edit
permissions in the User Management settings
menu.
Enter User or Master Code to
gain access.
See page 13 for additional
instructions on how to access the
User Management menu.
Lock Screen

To lock your individual partition, swipe down
from the top to see the quick access menu.
Press the “Lock Screen” icon in the top left of
the menu. To switch from one partition to
another, you must first lock the screen then
re-enter a code for a different partition.
!
Note

Once you enter a partition, no more codes are
required to access any settings or menus. It is
recommended to lock the screen when done
using the panel to prevent someone else
from gaining access to these menus and your
credentials.
Exclusions:
You cannot partition Z-Wave or Alarm.com cameras today. This functionality will come at a later date via software update. Global
sounds and sirens can be turned on from the Sound menu when partitions are enabled. When global sounds and sirens are turned on,
all sounds and sirens will sound across all partitions.
User Access

When creating a new user, you will be
given the option to grant that user
access to individual partition or all
partitions. Only the number or
partitions programmed will show up
here. Simply check the box next to
the desired option.
Important Note:

If 6-digit codes are enabled in the panel but not changed in User Management,
the panel will add two Zeros to the end of the original code. Example: If original user code is 1234 and 6-
digit codes are enabled but the user code isn’t changed, the new user code will be 123400. OPTIONAL SETTINGS: WELLNESS
Emergency Panic

Check emergency panic button is now the
focal point of your home page. When you
press or trigger an emergency signal from the
IQ Panel, the alarm sounds with the
“Emergency” siren and then activates the
Two-Way Voice microphone and speaker.
Check in and Check Out

The Check In and Check Out function will help
you know when the caregiver comes and goes
and sends you their picture. When the Check
In or Check Out buttons are pressed, the
caregiver will be required to enter their code.
This allows you to assign different codes to
different caregivers so that you can verify who
is showing up and how long they stayed.
WELLNESS

The Wellness page is an optional page that if enabled by your dealer, allows quick and easy access to your
emergency panic for more robust senior care installations. This page replaces the Security and Arming page as
your default, home page to simplify use and access to help. The check in and check out feature notifies you
when assisted living caregivers arrive and leave so that you have peace of mind knowing that your loved one is
getting the care they need and deserve. LEGAL
FCC REGULATORY INFORMATION
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with radiation exposure limits set forth for uncontrolled environment. The antenna(s) used
for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not
be collocated or operating in conjunction with any other antenna or transmitter.
IMPORTANT: Changes or modifications not expressly approved by Qolsys, Inc. could void the user’s authority to
operate the Product.
IC REGULATORY INFORMATION
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
Cautions:
1. Devices operating in the 5150-5250 MHz frequency band are restricted to operate in-door only.
2. Operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference
to co-channel mobile satellite systems.
3. Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the
bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage
to LE-LAN devices.
Cet appareil est conforme aux normes d’exemption de licence RSS d’Industry Canada. Son fonctionnement est soumis
aux deux conditions suivantes : (1) cet appareil ne doit pas causer d’interférence et (2) cet appareil doit accepter toute
interférence, notamment les interférences qui peuvent affecter son fonctionnement
CAN ICES-3 (B)/NMB-3(B)
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non
contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de
rayonnement, votre corps, et d’autres antennes ou transmetteurs. LEGAL
Avertissement:
1. Les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à
l’intérieur.
2. Les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à
l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les
mêmes canaux
3. De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont
désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5
850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.
FCC/IC STATEMENT

Changes or modifications not expressly approved by Qolsys can void the user’s authority to operate the Product. This Product has
been tested and found to comply with FCC Rules.
This Product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation.
If this Product does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the Product and receiver.
3. Connect the affected equipment and the Product to separate outlets, on different branch circuits. Consult the dealer or an
experienced radio/TV technician for help.
Household Fire Safety Audit

Read this section for important information about fire safety. Most fires occur in the home. To minimize this danger, we
recommend that a household fire safety audit be conducted and a fire escape plan be developed.
1.Are all electrical appliances and outlets in a safe condition? Check for frayed cords, overloaded lighting circuits, etc. If you
are uncertain about the condition of your electrical appliances or household service, have a professional evaluate these units.
2.Are all flammable liquids stored safely in closed containers in a well-ventilated cool area? Cleaning with flammable liquids
should be avoided.
3.Are fire-hazardous materials (e.g., matches) well out of reach of children?
4.Are furnaces and wood-burning appliances properly installed, clean and in good working order? Have a professional
evaluate these appliances.
Fire Escape Planning

There is often very little time between the detection of a fire and the time it becomes deadly. It is thus very important that a
family escape plan be developed and rehearsed.
1.Every family member should participate in developing the escape plan. LEGAL
2.
Study the possible escape routes from each location within the house. Since many fires occur at night, special attention
should be given to the escape routes from sleeping quarters.
3.Escape from a bedroom must be possible without opening the interior door.
Consider the following when making your escape plans:

1.Make sure that all border doors and windows are easily opened. Ensure that they are not painted shut, and that their locking
mechanisms operate smoothly.
2.If opening or using the exit is too difficult for children, the elderly or handicapped, plans for rescue should be developed.
This includes making sure that those who are to perform the rescue can promptly hear the fire warning signal.
3.If the exit is above the ground level, an approved fire ladder or rope should be provided as well as training in its use.
4.Exits on the ground level should be kept clear. Be sure to remove snow from exterior patio doors in winter; outdoor
furniture or equipment should not block exits.
5.Each person should know the predetermined assembly point where everyone can be accounted for (e.g., across the street
or at a neighbor's house). Once everyone is out of the building, call the fire department.
6.A good plan emphasizes quick escape. Do not investigate or attempt to fight the fire, and do not gather belongings as this
can waste valuable time. Once outside, do not re-enter the house. Wait for the fire department.
7. Write the fire escape plan down and rehearse it frequently so that should an emergency arise, everyone will know what to
do. Revise the plan as conditions change, such as the number of people in the home, or if there are changes to the building’s
construction.
8.Make sure your fire warning system is operational by conducting weekly tests. If you are unsure about system operation,
contact your installer.
9. We recommend that you contact your local fire department and request further information on fire safety and escape
planning. If available, have your local fire prevention officer conduct an in- house fire safety inspection.


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