Qolsys IQ4 NS Installation Guide - 4.3.2

The IQ4 NS is an All-In-One control panel, providing full security and smart home functionality
INSTALLATION MANUAL
IQ4 NS
Software Version 4.3.2
NS INTRODUCTION
ABOUT THIS GUIDE
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?
QUESTIONS?
Contact us at intrusion-
support@jci.com
This document outlines the basic hardware specifications and software directions to
install and customize the IQ4 NS. Note that the information presented is not
comprehensive, but is specifically dedicated to those menus, features, and systems
accessible solely to those with the proper installation code. Features accessible to
users and installers alike are outlined in the IQ4 NS User Guide. In this document,
reference to “EN Grade 2” refers to EN50131 Grade 2 Certified product. The
information contained herein is proprietary, and is solely owned by Qolsys Inc. Any
reproduction, modification or distribution without permission is strictly prohibited.
IQ4 NS
Power
Supply
INCLUDED IN BOX
SUPPORT TABLE OF CONTENTS
PANEL OVERVIEW
5- Exterior Front
6- Exterior Back
7- Interior
INSTALLING THE PANEL
9- Wall Mount
10- Table Stand Option
11- Wiring Diagram
12- Powering the Panel
USER INTERFACE
14- LED Indicators
15- Speaker Annunciations
PROGRAMMING
17- IQ Installer Interface
18- Connecting to IQ Installer
19- Setup Wizard
20- Configuration
22- User Management
23- Installation
SECURITY SENSORS
25- Security Sensors
26- Auto Learn Sensor
27- Add Sensor
28- Sensor Type
29- Sensor Name
30- Sensor Groups
47- Chime Type
48- Voice Prompts
49- Partition Name
50- Source
51- Edit Sensor
52- Delete Sensor
WI-FI DEVICES
54- Wi-Fi Devices
55- Access Point Options
56- IQ Remote Devices
57- 3rd Party Connections
Z-WAVE™ DEVICES
59- Z-Wave Devices
60- Add Device
61- Clear Device
62- Remove all Failed
63- Remove All Z-Wave
64- Z-Wave Options
INSTALLER/DEALER SETTINGS
66- Installer/Dealer Settings
75- System Logs
76- Siren and Alarms
79- Security and Arming
83- Sound
87- Partitions
SYSTEM TESTS
88- System Tests
89- Wi-Fi Test
90- Sensor Test
91- Cellular Test
92- Z-Wave Test
93- Rediscover Network
94- Neighbor Info
95- Counters
97- Advanced Z-Wave Diag
98- PowerG Test
100- Dual Path Test
101- Daughter Cards Test
102- Panel Test
CUSTOMIZATION
104- Contact Info
105- Dealer Logo
106- Connecting to Wi-Fi
MAINTENANCE
108- Upgrade Software
109- Upgrade Software Using Wi-Fi
110- Upgrade Software via Panel AP
111- Background Download Updates
112- Battery Replacement
TROUBLESHOOTING
115- About
118- Power Down
119- Panel Reboot
120- Hard Reboot
121- Panel Test Troubleshooting
LEGAL
124- Important Information
SPECIFICATIONS
141- Specifications North America
143- Supported 319 MHz S-Line
Sensors
144- Supported 345 MHz Sensors
145- Supported 433 MHz (DSC) Sensors
146- Supported 433 MHz (AT&T) Sensors
147- Supported PowerG Sensors
148- Supported Zigbee Sensors
149- Specifications Europe & UK
151- Supported PowerG Sensors EU & UK
152- Supported 433 Sensors Iceland
153- Specifications Latin America
155- Supported PowerG Sensors LatAM
156- Specifications Brazil/Costa Rica PANEL
OVERVIEW
For US and CANADA: Warning: This Product should be installed in accordance with the National Fire Alarm Code, ANSI/NFPA 72, (National Fire Protection Association, Batterymarch Park,Quincy, MA 02269)
and with National Electric Code, ANSI/NFPA 70. Printed information describing proper installation, operation, testing, maintenance, evacuation planning, and repair service is to be provided with this Product. In
Canada the product shall be installed in accordance with the Standard for the Installation of Residential Fire Warning Systems, CAN/ULC-S540.
Warning: For Canadian installations this Product and all sensors associated with it (collectively, the “System”) should be tested once a week. The test shall be performed also with primary DC power de-
energized. For recommended smoke detectors maintenance instructions refer to user manual associated with compatible Qolsys model QS5110-840 and PowerG model PG9936 smoke detectors.
For All Countries: Warning: This Product should be installed in accordance with the National and Local Fire Codes and National and Local Electrical Codes. Printed information describing proper installation,
operation, testing, maintenance, evacuation planning, repair service, recycling and disposal is to be provided with this Product. Warning: For all installations this Product and all sensors associated with it
(collectively, the “System”) should be tested once a week. The test shall be performed also with primary DC power de-energized. For all Sensors, Detectors, and other accessories, follow the recommended
maintenance instructions for each device. PANEL OVERVIEW
EXTERIOR FRONT
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Power LED
Speaker & Siren
Status LED PANEL OVERVIEW
EXTERIOR BACK
For EN Grade 2
applications, these
mounting holes
shall be used
Single, double or
triple gang box
compatible
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Locking Screw w/
Retention Spring
For UL2610 and EN Grade
2 applications this screw
shall be used for tamper
protection against
mounting removal
RF antenna
routing hole PANEL OVERVIEW
INTERIOR
Lithium-Ion
Battery*
The battery should NEVER be disconnected without following proper power-down procedures
Failure to comply may result in data corruption, panel failure, and a void of the manufacturer's warranty
*CAUTION
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Legacy Security
RF Radio*
(319.5 MHz, 345 MHz or 433 MHz)
(For CE use SRF433 only. Not
approved for EN Grade 2 applications)
Barrel Jack
Power
PowerG Radio*
(Required for EN Grade 2 installations)
*NOTE:
IQ4 NS will typically only have 1
RF daughter card pre-installed from the
factory. Depending on model/country
variant it will be either PowerG, 319.5
MHz, 345 MHz
OR
433 MHz INSTALLING
THE PANEL INSTALLING THE PANEL
1. With a small phillips
screwdriver, undo the
locking screw from the back
of the panel and remove the
SmartMount backplate.
WALL MOUNT
Note: For UL/ULC Commercial Burg installations (UL2610/ULC-S304 Security
Level II compliant) and EN Grade 2 installations use only wall mount option
This product when installed as per these instructions does not present the risk of fire, electric shock, or injury to persons.
1
2
1. With a small phillips
screwdriver, screw in the
locking screw from the
bottom of the panel to
secure it to the wall.
1
*Screws shall be a minimum of 1” in length (25.4mm), size #6 (M3.5)
1
1. Mount the backplate to the
wall using flat head screws* and
appropriate wall anchors if
needed, ensuring it is level.
2. If using the model with the
legacy security radio, in the
provided hole on the right hand
side of the backplate drill a 1/4”
hole in the wall and feed the
white RF antenna into the wall.
3. A screw is required in break-
away wall tamper for UL 2610
and EN Grade 2 installations.
1
3
2
Connect the power supply to
the barrel jack on the back of
the panel.
1. Latch the top of the IQ4 NS
onto the SmartMount
backplate.
2. Swing the panel down
towards the backplate and
press firmly against the wall. INSTALLING THE PANEL
1. With the included power
supply and cable, plug the
barrel connector into the
barrel jack as shown above.
Be sure the barrel connector
is properly seated.
1. Locate the SmartMount
table stand and insert the
hooks into the back of the
panel, then swing down
and press into place.
Be sure that the power
wire is routed out the
middle of the table stand
using the provided slot.
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TABLE STAND (OPTIONAL)
1
1. With a small phillips
screwdriver, screw in the
locking screw from the
bottom of the panel to
secure it to the table stand.
1. With a small phillips
screwdriver, undo the locking
screw from the back of the
panel, remove the SmartMount
backplate and discard.
1
1
Do not use for UL2610 or EN Grade 2 or equivalent installations
1 INSTALLING THE PANEL
WIRING DIAGRAM
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IMPORTANT:

- 7v
⎓
DC Transformer: Use 18AWG
(0.75mm
2
) wire no longer than 98.5ft
(30m) to ensure sufficient power is
received at the panel.
* The minimum permissible wire size shall
not be smaller than 22 AWG (0.33mm
2
)
** 7v
⎓
DC power supply output shall not
exceed 15VA (15W) under any conditions
NOTES
**WARNING! Use 7v
⎓
DC**
Power Supply ONLY
7v
⎓
DC* IN
BARREL JACK
BARREL JACK FOR USE
WITH SUPPLIED
BARREL CONNECTOR
CABLE ONLY. STRIPED
WIRE IS POSITIVE (+)
Input rating: 100-240vAC, 50/60Hz, 0.68A
Output rating: 7.0vDC, 1.0A or 7.0vDC, 1.5A
Model SW-070100AB or SW-070150A
For EN Grade 2 installations use only model
SW61-070150-03 Output rated: 7VDC/1.5A INSTALLING THE PANEL
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Press and hold the power button on
the right side of the panel for 3
seconds to power up.
POWERING THE PANEL
Connect power supply.
WARNING! Use included 7v
⎓
DC Power Supply ONLY
If using the provided cable, the “striped” wire is (+)
Note: Power supply shall be located within same room as control unit
Note: This unit must be powered by a 24-hour, 120 V, 60 Hz or 230-240 VAC, 50 Hz circuit (as appropriate for your country) that cannot be turned off by
a switch, dimmer, or Residual Current Device. Failure to provide this circuit may prevent it from providing constant protection. Power supply shall be
located within same room as control unit. USER
INTERFACE USER INTERFACE
The front of the IQ4 NS includes 2 LED indicators, letting an installer or end user know the status of the system at a glance.
LED INDICATORS
Power LED
Solid Green
System is Powered by AC
Flashing Green
System is Powered by Battery Only. Loss of AC Power
Off
System is Powered Down
Status LED
Solid Green
Disarmed, Ready to Arm
Flashing Green
Ready to Arm but has open zones
Solid Orange
Trouble on the System
Flashing Orange
RF Jam Trouble
Solid Red
System Armed
Flashing Red
Alarm has occurred
Flashing Red (Rapidly)
Active Fire Alarm, Bell silenced
Flashing Blue
Rebooting after Software Update
Solid Blue
IQ Installer Pairing Mode USER INTERFACE
In addition to the LED Indicators, the speakers may also announce system statuses when the Power Button on the right
side of the system is pressed.
SPEAKER ANNUNCIATIONS
Power Button
Press and Hold for 3 seconds
System will Power On if currently
powered down
Press once when System
Disarmed
Announces alarms, troubles and
status.
Alarms and troubles can be
cleared by pressing power button
after annunciations end.
Press twice within 3 seconds
when System Disarmed
Initiates a Pairing window for the
IQ Installer Interface.
When enabled in programming,
may also initiate a cell test.
Press and hold for 30 seconds
Hard Reboot
“Ready to Arm”
Press
Once
Note:
System statuses are announced in the following
order: Alarms > Troubles > Ready to Arm or which zones
are open (whichever is applicable for the system).
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158 PROGRAMMING IQ4 NS uses the “IQ Installer Interface” (v1.2+) for local system installer programming over Wi-Fi, taking the place of the
built-in touchscreen found on IQ Panel 4 & IQ4 Hub. This application is available for iOS and Android devices and can be
downloaded on both the Apple and Google Play stores by searching for the phrase “IQ Installer Interface”.
PROGRAMMING
IQ INSTALLER INTERFACE
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Open IQ Installer, tap
Start
on the phone screen to begin. Tap
Scan QR Code
, then position your phone and scan the
QR label on the back of the panel or the side of the box. Tap
Continue
.
PROGRAMMING
CONNECTING IQ INSTALLER TO IQ4 NS
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Press
Power Button
twice within
3 seconds
Use the IQ Installer Interface to connect to IQ4 NS to complete system setup. To connect, complete the following steps:
2.
Press the
Power Button twice
within 3 seconds.
3.
The
Status LED
will turn
solid
Blue
. Tap
Next
on the
screen.
4.
Enter the default Installer
(1111) or Dealer (2222) code
to connect.
5.
When prompted, change
the default code to a new
installer code.
6.
Select
Dashboard
, then tap
Launch Wizard
.
2
3
1 PROGRAMMING
FIND IT
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SETUP WIZARD
Setup Wizard
The “Easy Install Wizard” is an onscreen, step-by-step programming tool that
makes the already fast and intuitive installation process even easier, ensuring
every install is consistent and follows best practices. PROGRAMMING
FIND IT
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CONFIGURATION
The following settings can be configured on the IQ4 NS via the Configuration
menu.
Setting
Description
User Management
The IQ4 NS can save up to 242 user access codes. Only Dealer, Installer and Master
codes can create or edit user access codes.
Installation
Enroll Devices, program and configure IQ Pro settings.
About
View information about the IQ4 NS system including battery status, software,
hardware, Wi-Fi and more.
Dealer Branding
Customize your Dealer Contact info here.
Reboot
Reboots the system if the panel is experiencing difficulties.
Power Down
Turns off the System.
Wi-Fi
Select to view if the system is connected to the Wi-Fi network.
Sound
Enable/Disable the Chime, Trouble Beeps and customize other sounds. Setting
Description
Upgrade Software
Upgrade the software version using Wi-Fi or Panel AP.
Partitions
Create and edit partitions, view a list of users and sensors assigned to a partition.
NOTE:
Partitions must be Enabled under Dealer Settings.
PROGRAMMING
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CONFIGURATION PROGRAMMING
The IQ4 NS can hold up to 242 user codes. Only Dealer, Installer and Master
user codes can create or edit user codes. Once a code is created, all
information can be edited, except for the “User Type”.
USER MANAGEMENT
FIND IT
User Type
Access Level
Partition Access
Dealer
All settings as well as Master Reset and access to change Dealer
Contact information
All Partitions
Installer
All Settings
All Partitions
Master
All user-related features and Settings, including connecting to
Wi-Fi, User Management, Sound App and Sensor customization
All Partitions
User
Arming/Disarming
A user may only access
their assigned partition
Guest
Arming/Disarming
A user may only access
their assigned partition
Duress
Disarming (but sends duress signal to security provider).
Each partition gets a
unique Duress Code
NOTE:
When “6 Digit User Code” is ENABLED a “00” will be appended to all existing 4 digit codes PROGRAMMING
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FIND IT
INSTALLATION QOLSYS CONFIDENTIAL AND PROPRIETARY

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FIND IT
DEVICES
PROGRAMMING SECURITY
SENSORS SECURITY SENSORS
1. Select “
Auto Learn Sensor
” then press “
Start Autolearn”
2. Open/Close or Tamper a sensor to enroll. For PowerG contacts, hold the “enroll” button until
the yellow LED flashes.
3. IQ Installer will pop up and display the sensor’s DL code. Select OK to confirm.
4. Configure
Partition Name
,
Sensor Type
,
Sensor Group
,
Sensor Name
,
Chime Type
and
Voice
Prompts
with the smart filtering drop down lists.
5. Select “
Save
” to complete and move to the next sensor.
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NOTE:

When enrolling an “S-Line” sensor, the panel will auto detect that it’s encrypted and change the
“Source” field to S-Line.
When enrolling a sensor of a different frequency (345MHz, 433MHz, PowerG) the Source field
will change to accommodate the incoming signal type.
When a sensor with the frequency 345 is used, you will be given an additional field to specify
the Loop #.
AUTO LEARN SENSOR
Note
: SRF433 is not for EN Grade 2 Installations. SRF319 and
SRF345 are not for UKCA or CE/EN Grade 2 Installations SECURITY SENSORS
1. Select “
Manual PowerG
” or “
Manual SRF
”
2. Tap the field marked “
Sensor DL ID
” to open the keyboard. Enter
the DL code or Sensor ID on the back of the device and touch “Save”
3. Choose
Sensor

Type
from list
10. Click “
Add New
” to save the information and complete the process.
4. Choose
Sensor

Name
from the list or create a “Custom Name”
using the built in keyboard with Custom Text to Speech.
6. Choose
Chime Type
from list
5. Indicate
Sensor Group
from list
7. Indicate whether you want
Voice Prompts
on or off
ADD SENSOR
9. Select the appropriate
Source
based on the frequency of device being
manually learned in
8. Use the drop down menu to select which
Partition
you would like
the sensor to be added to (if enabled) When adding or editing security devices you can choose from the following sensor types:
Door/Window
Motion
Glass Break
Key Fob
Keypad
Auxiliary Pendant
Smoke Detector
CO Detector
Hardwire Translator
Wireless Translator
Temperature
Heat
Water
Shock Sensor
Freeze
Tilt
Door Bell
Smoke-M
Door/Window-M
Occupancy Sensor
Siren
High Temperature
SECURITY SENSORS
SENSOR TYPE
Note:
for UL/cUL, only UL/cUL listed devices shall be used: Door/Window
contact: 60-362N-10-319.5, Motion Detector: 60-639-95R, Smoke
Detector: IQ Smoke QS5110-840. For UL2610 installations use only UL
listed PowerG devices.
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158 SECURITY SENSORS
When you select the sensor
name field you can choose
from a variety of preset
sensor names by scrolling up
and down or create a
custom description.
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SENSOR NAME SECURITY SENSORS
Sensor groups will change the
behavior of the sensor. These
are tied directly to your Sensor
Type, displaying only what’s
relevant.
Touch the “Sensor Group” drop
down to change.
A full list of Sensor Groups and
descriptions can be found under
“Sensor Groups” listed in the
manual below.
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SENSOR GROUP IQ4 NS supports PowerG along with ONE “legacy” frequency (319.5 MHz, 345 MHz, or 433 MHz) depending on which RF
daughter card is pre-installed. Sensor Group numbers and behaviors remain the same across all frequencies. When pairing
a 345 MHz sensor with the Panel, an additional option for “Loop” number will be shown. IQ4 NS also supports the use of
Zigbee daughter card in conjunction with compatible Zigbee devices for UL/ULC Residential Fire and Burglary applications.
Note
: SRF433 is not for EN Grade 2 Installations. SRF319 and SRF345 are not for UKCA or CE/EN Grade 2 Installations
SENSOR GROUPS
GROUP
NAME
SUPERVISED
SCENARIO
10
Entry-Exit- Normal Delay
Y
Gives a period of time to exit the home or to disarm the panel when
returning before sounding the alarm
12
Entry-Exit- Long Delay
Y
Gives a period of time to exit the home or to disarm the panel when
returning before sounding the alarm. This can be a separate delay from
the “normal delay”
13
Instant Perimeter D/W
Y
Door or window that triggers an alarm
instantly
when system is armed
14
Instant Interior Door
Y
An interior sensor that triggers an alarm
instantly
while armed to both
stay and away. Does not trip if an entry/exit sensor is tripped first
DOOR/WINDOW
SENSOR GROUPS SENSOR GROUPS
GROUP
NAME
SUPERVISED
SCENARIO
16
Away Instant- Follower
Delay
Y
Interior door that
triggers alarm instantly
when system is armed to away
mode only
25
Local Safety Sensor
Y
This sensor does
not
report or trigger an alarm. This is a
chime only
sensor
when “Activity Monitoring” is active, regardless of panel status. Used for
medicine cabinets, chemical storage etc
8
Reporting Safety Sensor
Y
This sensor reports to the central station and
triggers
an alarm

when
“Activity Monitoring” is active, regardless of panel status
9
Delayed Reporting Safety
Sensor
Y
This sensor reports to the central station and triggers an alarm when
"Activity Monitoring" is active, regardless of panel status. This sensor has
an entry delay
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DOOR/WINDOW
*345 MHz door/window sensors will have the option to change the “Loop” number to 1 or 2. This will allow the sensor to
be programmed twice as 2 different zones.
* Power G Door/Window contact PGx945, PGx309, PGx312 adds an additional drop down menu to determine the contact
type, Reed Switch or Wired. SENSOR GROUPS
MOTION
GROUP
NAME
SUPERVISED
SCENARIO
17
Away- Instant Motion
Y
Active only when armed to “Away”, and trips instantly when motion is
detected. Does
not
trip if an entry/exit sensor is tripped first
15
Stay- Instant Motion
Y
Active in both “Stay” & “Away” modes, and trips instantly when motion is
detected. Does
not
trip if an entry/exit sensor is tripped first
35
Stay- Delay Motion
Y
Active in both “Stay” & “Away” modes. Triggers an entry delay when
motion is detected. Does
not
trip if an entry/exit sensor is tripped first
20
Away- Delay Motion
Y
Active when armed to “Away”. Triggers an entry delay when motion is
detected. Does
not
trip if an entry/exit sensor is tripped first
25
Safety Motion
Y
This sensor does
not
report or trigger an alarm. This is a chime only sensor
when “Activity Monitoring” is active, regardless of panel status. Used for
medicine cabinets, storage, activity tracking, etc
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158 SENSOR GROUPS
MOTION
GROUP
NAME
SUPERVISED
SCENARIO
43
Away- Instant, Stay-
Delay Motion
Y
Active in both “Stay” & “Away” modes. During Away mode, trips instantly
when motion is detected. Does
not
trip if an entry/exit sensor is tripped
first. During Stay mode, triggers an entry delay when motion is detected.
44
Away- Instant Interior
Motion
Y
Active only when armed to “Away”, and trips instantly when motion is
detected. Does
not
follow entry/exit delay rules and is always instant.
45
Away- Stay- Instant
Interior Motion
Y
Active in both “Stay” & “Away” modes. Trips instantly when motion is
detected. Does
not
follow entry/exit delay rules and is always instant.
*345 MHz motion sensors will have the option to change the “Loop” number to 1, 2 or 3. This will allow the sensor to be
programmed twice as 2 different zones where supported by the device.
*Power G Motion Detectors with Prefix 120, 122, 130, 140 and 142 offer additional functions such as High Traffic Shutdown
and Sensitivity Level. Motions with prefix 123, 126, 127, 128 and 129 offer High Traffic Shutdown only as an additional
function. SENSOR GROUPS
GLASS BREAK
GROUP
NAME
SUPERVISED
SCENARIO
13
Glass Break
Y
Active in both “Stay” and “Away” mode
17
Glass Break -Away
Only
Y
Active in “Away” mode only
KEY FOB
GROUP
NAME
SUPERVISED
SCENARIO
1
Mobile Intrusion
N
Worn or carried
, the button(s) is/are programmed to trigger a
police panic
3
Mobile Silent
N
Worn or carried
, the button(s) is/are programmed to trigger a
silent police panic
4
Fixed Auxiliary
Y
Installed in a
fixed location
such as night stand, the button(s) is/are programmed
to trigger an Auxiliary panic.
NOTE:
Medical functionality has not been evaluated for UL/cUL,
UKCA or CE/EN Grade 2.
5
Fixed Silent
Auxiliary
Y
Installed in a
fixed location
such as night stand, the button(s) is/are programmed
to trigger a
silent
Auxiliary panic.
NOTE:
Medical functionality has not been evaluated for UL/
cUL, UKCA or CE/EN Grade 2.
*345 MHz Keyfobs will follow the IQ Panel’s Keyfob programming and functionality
*345 MHz glass break sensors can be programmed as “Loop” 1 only KEY FOB
GROUP
NAME
SUPERVISED
SCENARIO
6
Mobile Auxiliary
N
Worn
as a wrist watch or pendant, the button(s) is/are programmed to trigger an
Auxiliary panic
.
NOTE:
Medical functionality has not been evaluated

for UL/cUL, UKCA or CE/EN
Grade 2.
7
Mobile Silent
Auxiliary
N
Worn
as a wrist watch or pendant, the button(s) is/are programmed to trigger a
silent
Auxiliary panic
.
NOTE:
Medical functionality has not been evaluated for UL/cUL, UKCA or
CE/EN Grade 2.
*345 MHz Keyfobs will follow the IQ Panel’s Keyfob programming and functionality
KEYPAD
GROUP
NAME
SUPERVISED
SCENARIO
0
Fixed Intrusion
Y
Installed in a
fixed location
, the keypad is programmed to trigger a
police panic.
NOTE:
Hold-up functionality has not been evaluated for UL/cUL, UKCA or CE/EN Grade 2.
1
Mobile Intrusion
N
Keypad can be mobile
and is programmed to trigger a
police panic
2
Fixed Silent
Y
Installed in a
fixed location
, the keypad is programmed to trigger a
silent police
panic
3
Mobile Silent
N
Keypad can be mobile and is programmed to trigger a
silent police panic
SENSOR GROUPS KEYPAD
GROUP
NAME
SUPERVISED
SCENARIO
4
Fixed Auxiliary
Y
Installed in a
fixed location
such as night stand, the keypad is programmed to
trigger an Auxiliary panic.
NOTE:
Medical functionality has not been evaluated for UL/cUL,
UKCA or CE/EN Grade 2.
5
Fixed Silent
Auxiliary
Y
Installed in a
fixed location
such as night stand, the keypad is programmed to
trigger a
silent
Auxiliary panic.
NOTE:
Medical functionality has not been evaluated for UL/
cUL, UKCA or CE/EN Grade 2.
6
Mobile Auxiliary
N
Keypad can be mobile and is programmed to trigger an Auxiliary panic
.
NOTE:

Medical functionality has not been evaluated for UL/cUL, UKCA or CE/EN Grade 2.
7
Mobile Silent
Auxiliary
N
Keypad can be mobile and is programmed to trigger a
silent
Auxiliary panic
.
NOTE:
Medical functionality has not been evaluated for UL/cUL, UKCA or CE/EN Grade 2.
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SENSOR GROUPS AUXILIARY PENDANT
GROUP
NAME
SUPERVISED
SCENARIO
0
Fixed Intrusion
Y
Installed in a
fixed location
such us under a desk, the button(s) is/are
programmed to trigger a
police panic
1
Mobile Intrusion
N
Worn or carried, the button(s) is/are programmed to trigger a
police panic
2
Fixed Silent
Y
Installed in a
fixed location
such us under a desk, the button(s) is/are
programmed to trigger a
silent police panic
3
Mobile Silent
N
Worn or carried
, the button(s) is/are programmed to trigger a
silent police panic
4
Fixed Auxiliary
Y
Installed in a
fixed location
such as night stand, the button(s) is/are programmed
to trigger an auxiliary panic
5
Fixed Silent
Auxiliary
Y
Installed in a
fixed location
such as night stand, the button(s) is/are programmed
to trigger a
silent
Auxiliary panic.
NOTE:
Medical functionality has not been evaluated for UL/
cUL, UKCA or CE/EN Grade 2.
6
Mobile Auxiliary
N
Worn as a wrist watch or pendant, the button(s) is/are programmed to trigger an
A
uxiliary
panic
7
Mobile Silent
Auxiliary
N
Worn
as a wrist watch or pendant, the button(s) is/are programmed to trigger a
silent
Auxiliary panic
.
NOTE:
Medical functionality has not been evaluated for UL/cUL, UKCA or
CE/EN Grade 2.
25
Safety Auxiliary
Pendant
N
Used for local alerts like a nurse call button. Will not report an alarm to the
Central Station.
NOTE:
Medical functionality has not been evaluated for UL/cUL, UKCA or CE/EN
Grade 2.
*345 MHz auxiliary pendants can be programmed as “Loop” 1 only
SENSOR GROUPS SMOKE DETECTOR/HEAT
GROUP
NAME
SUPERVISED
SCENARIO
26
Smoke-Heat
Y
Triggers an alarm when sensor detects smoke/rapid rise in heat
GROUP
NAME
SUPERVISED
SCENARIO
34
CO
Y
Triggers an alarm when sensor detects Carbon Monoxide
CO DETECTOR
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SMOKE-M
GROUP
NAME
SUPERVISED
SCENARIO
26
Smoke-Heat
Y
Triggers an alarm when sensor detects smoke or a rapid rise of heat.
Use
ONLY
with Qolsys multi-sensor smoke (QS5110-840)
*345 MHz carbon monoxide sensors can be programmed as “Loop” 1 only
*345 MHz smoke sensors will have the option to change the “Loop” number
to 1, 2 or 3. This will allow the sensor to be programmed twice as 2 different
zones where supported by the device
SENSOR GROUPS HARDWIRE TRANSLATOR & WIRELESS TRANSLATOR
GROUP
NAME
SUPERVISED
SCENARIO
13
Takeover
Y
Triggers an alarm when sensor is tampered in “Stay” or “Away”
mode
TILT
GROUP
NAME
SUPERVISED
SCENARIO
10
Entry-Exit- Normal Delay
Y
Triggers alarm after “normal delay” expires. Arms with both “Stay”
and “Away”
12
Entry-Exit- Long Delay
Y
Triggers alarm after “long delay” expires. Arms with both “Stay” and
“Away
25
Garage Tilt- Safety Tilt
Y
This sensor group does
not
report or trigger an alarm. This is a
chime only sensor when “Activity Monitoring” is active, regardless
of panel status. Great for detached garage/shops.
NOTE:
Functionality
in conjunction with garage door openers has not been evaluated for UL/cUL, UKCA or
CE/EN Grade 2.
*345 MHz tilt sensors can be programmed as “Loop” 3 only
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SENSOR GROUPS GROUP
NAME
SUPERVISED
SCENARIO
38
Water Sensor
Y
Triggers an alarm when sensor detects presence of water.
NOTE:
flood sensor functionality has not been evaluated for UL/cUL, UKCA or CE/EN
Grade 2.
25
Water Non-Reporting
Y
Used for local alerts. Will not report an alarm to the Central Station
SHOCK SENSOR
GROUP
NAME
SUPERVISED
SCENARIO
13
Shock-Glass-Break
Y
Arms and trips shock sensors immediately when armed to both
“Stay” and “Away”
17
Glass-Break-Away Only
Y
Arms and trips shock sensors immediately when armed only to
“Away”
Please note:
When selecting “Water” you will see two additional options under “Sensor Sub-Type”. For IQ TempH20 (QS5500-PO1) & the IQ Flood
(QS5516-840/QS5536-840) select “IQ Flood”, for all others, select “Other Flood”
Please note:
When selecting “Shock” you will see two additional options under “Sensor Sub-Type”. For IQ Shock select “IQ Shock”, for all others select
“Other Shock”. *Power G Shock Sensor with prefix 170 offers additional sensitivity level functions
WATER
*345 MHz water sensors will have the option to change the “Loop” number to 1, 2 or 3. This will
allow the sensor to be programmed twice as 2 different zones where supported by the device
*345 MHz shock sensors will have the option to change the “Loop” number to 1 or 3. This will
allow the sensor to be programmed twice as 2 different zones where supported by the device
SENSOR GROUPS FREEZE
GROUP
NAME
SUPERVISED
SCENARIO
52
Freeze
Y
Triggers an alarm when sensor detects low temperatures.
NOTE:
temperature sensor functionality has not been evaluated by UL/cUL
25
Freeze Non-Reporting
Y
Used for local alerts. Will not report an alarm to the Central Station
*345 MHz temp sensors can be programmed as “Loop” 1 only
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Please note:
When using the PGx905 with Group 52, Freeze, the Low threshold setting is set to 40°F (4°C) by default.
The Low threshold can be customized between -22°F and 158°F (-40°C and 85°C).
HIGH TEMPERATURE
GROUP
NAME
SUPERVISED
SCENARIO
53
Temp Reporting
Y
Triggers an alarm when sensor detects high temperatures.
NOTE:
temperature sensor functionality has not been evaluated by UL/cUL
25
Temp Non-Reporting
Y
Used for local alerts. Will not report an alarm to the Central Station
Please note:
When using the PGx905 with Group 53, the High threshold setting is set to 100°F (38°C) by default. The
High threshold can be customized between -22°F and 158°F (-40°C and 85°C).
SENSOR GROUPS DOOR BELL
GROUP
NAME
SUPERVISED
SCENARIO
25
Local Safety Sensor
Y
This sensor does
not
report or trigger an alarm. This is a chime only
sensor when “Activity Monitoring” is active, regardless of panel
status. Great to automate lights, cameras and notifications etc
SIREN
GROUP
NAME
SUPERVISED
SCENARIO
33
Siren
Y
Used for supervising Z-Wave sirens for wireless connectivity.
Reports to the central station.
25
Local Safety Sensor
Y
Used for supervising Z-Wave sirens for wireless connectivity. Local
supervision only. Does
NOT
report to the central station.
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SENSOR GROUPS DOOR/WINDOW-M
(For use only with Multi-function Door/Window Sensors)
GROUP
NAME
SUPERVISED
SCENARIO
10
Entry-Exit- Normal Delay
Y
Gives a period of time to exit the home or to disarm the panel when
returning before sounding the alarm
12
Entry-Exit- Long Delay
Y
Gives a period of time to exit the home or to disarm the panel when
returning before sounding the alarm. This can be a separate delay from
the “normal delay”
13
Instant Perimeter D/W
Y
Door or window that triggers alarm
instantly
when system is armed
14
Instant Interior Door
Y
An interior sensor that triggers an alarm
instantly
while armed to both
stay and away. Does not trip if an entry/exit sensor is tripped first
16
Away Instant- Follower
Delay
Y
Interior door that
triggers alarm instantly
when system is armed to away
mode only
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SENSOR GROUPS DOOR/WINDOW-M
(For use only with Multi-function Door/Window Sensors)
GROUP
NAME
SUPERVISED
SCENARIO
25
Local Safety Sensor
Y
This sensor does
not
report or trigger an alarm. This is a
chime only
sensor
when “Activity Monitoring” is active, regardless of panel status. Used for
medicine cabinets, chemical storage etc
8
Reporting Safety Sensor
Y
This sensor reports to the central station and
triggers
an alarm

when
“Activity Monitoring” is active, regardless of panel status
9
Delayed Reporting Safety
Sensor
Y
This sensor reports to the central station and triggers an alarm when
"Activity Monitoring" is active, regardless of panel status. This sensor has
an entry delay
OCCUPANCY SENSOR
GROUP
NAME
SUPERVISED
SCENARIO
25
Local Safety Sensor
Y
This sensor group is to be used for monitoring activity in the home. This
group does not report
SENSOR GROUPS Please note:
When using the PGx905 with Group 51, the High & Low threshold settings are set to 40°F and 100°F (4°C
and 38°C) by default. When using Group 52, the Low threshold setting is set to 40°F (4°C) by default. When using
Group 53, the High threshold setting is set to 100°F (38°C) by default. Thresholds can be customized between -22°F
and 158°F (-40°C and 85°C).
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TEMPERATURE
GROUP
NAME
SUPERVISED
SCENARIO
51
Temp Non Reporting
Y
Only for use with the PowerG Temp Sensor (PGx905). This sensor
group does
not
report to the Central Station. Allows for actual
temperature monitoring (thermometer) with customizable high/
low threshold settings
52
Freeze
Y
Triggers an alarm when sensor detects low temperatures.
NOTE:
temperature sensor functionality has not been evaluated by UL/cUL
53
Temp Reporting
Y
Triggers an alarm when sensor detects high temperatures.
NOTE:
temperature sensor functionality has not been evaluated by UL/cUL
SENSOR GROUPS Because of the dynamic nature
of the way the IQ4 NS pairs and
understands each individual
sensor, you can program each
sensor to have a unique chime
or even turn chiming off for that
individual sensor. To customize
your chime for a particular
sensor touch the Chime Type
drop down and choose from
the list.
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CHIME TYPE
SECURITY SENSORS Voice prompts annunciate the sensor
name when the sensor is opened or
tripped.*
For door/window sensors, voice
prompts are defaulted to “On”. For
most other sensors the default is “Off.”
Touch the drop down menu to change.
Choose individually which sensors
should have voice prompts ON or OFF
*
NOTE:
“Activity Monitoring Sensors” will also
audibly report when they have been closed.
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VOICE PROMPTS
SECURITY SENSORS When Partitions are enabled (see Dealer/Installer Settings) you may then
assign a sensor to a specific partition.
This will allow independent control and arming of that partition without
disrupting the main panel’s master partition. You may create and use up to 4
partitions.
SECURITY SENSORS
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PARTITION NAME Source indicates the sensor’s incoming
frequency when pairing to the
IQ4 NS.
The following options will be available
depending on the pre-installed RF
Daughter Card:
-
PowerG
-
SecurityRF
-
SecurityRF-319
-
S-Line
-
SecurityRF-345
-
345RF 2G
-
SecurityRF-433
-
Zigbee
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SOURCE
SECURITY SENSORS
NOTE:
PowerG modem radio cards are used also in
UL/ULC listed Commercial burglary applications.
SRF319, SRF433 (DSC Protocol), PowerG modem,
Zigbee and SRF345 radio cards are used in UL/ULC
listed Residential fire and burglary applications.
SRF433 (AT&T Digital Life protocol) modem radio
cards are used only in UL listed Residential fire and
burglary applications. Zigbee and SRF433 are not for
EN Grade 2, SRF319, SRF345 are not for UKCA or CE/
EN Grade installations. To make changes to a sensor, touch
the “>” icon next to the sensor that
needs editing. Touch “Edit” then
change desired fields and then
touch “SAVE”.
Edit Sensor
Edit sensors after they have already been learned in. All fields can be edited with the exception of the DL or
Sensor ID.
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EDIT SENSOR
SECURITY SENSORS Delete Sensor
Delete each sensor individually or choose to delete more than one at a time. This is useful when needing to
replace a sensor all together instead of simply editing programmed information.
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DELETE SENSOR
SECURITY SENSORS
To delete to an individual sensor,
touch the “>” icon next to the
sensor that needs to be deleted.
Touch “Delete” then verify your
selection by touching “Remove”.
To delete all programmed sensors
at the same time, use the trash can
icon at the top of the page. WI-FI DEVICES WI-FI DEVICES
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WI-FI DEVICES
FIND IT WI-FI DEVICES
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WI-FI Access Point:
Enable or Disable the Panel
Access Point.
SSID:
Change the SSID Name. This
is the name that other devices
will use to connect to.
AP Password:
View or change current
password in use for the Panel
Access Point.
ACCESS POINT OPTIONS WI-FI DEVICES
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IQ REMOTES
1.
Connect the IQ Remote to the panel’s access point
or to the same Wi-Fi network the panel is
connected to.
2.
Select “+” on the IQ Installer App and then Pair on
the IQ Remote to begin during this process the
remote will also download and update to the
current software version and reboot.
3.
The remote device will pair to the panel and will
show that it is active on the list. You can then edit
(device name and sensor group), ping, delete or
rediscover the device if necessary
IQ Remotes
Pair up to 3 IQ Remote Secondary Touchscreens to the panel via the customer's network or the
panel’s built in access point.
NOTE:
The IQ Remote will automatically pair as Sensor Type “Keypad” and will
appear on the zone list in the order in which it is paired. Sensor Groups 0, 1 & 2 are
available options for this Sensor Type. WI-FI DEVICES
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Note: Not authorized for EN Grade 2 installations
3RD PARTY CONNECTIONS
3rd Party Connections
Enable or disable 3rd party connections on the panel. This feature is used for specific 3rd party device
integration
Prior to enabling Control4 integration you must
enable 6-digit user codes.
Enabling the “Control4” setting will cause the panel to
reboot in order to apply the change. Once enabled a
secure token can be generated in order to sync with
Control4 integration.
NOTE:
6 digit User Codes are required in order to Enable Control 4 integration. Z-WAVE
DEVICES Z-WAVE DEVICES
Z-WAVE DEVICES
Note: Not authorized for EN Grade 2 installations
FIND IT
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1. Select “Add Device”
2. Touch “Start Autolearn”
3. Press the “Pair” or “Learn” button on
the device when the message appears.
(see individual device documentation for
instructions on button location)
4. Select the encryption type if required
and enter the DSK*. Press “Continue” to
add the device to the network.
5. Adjust the device name by touching
“Edit” and making the appropriate
selections.
ADD DEVICE
FIND IT
*S2 is a new Z-Wave Security Protocol. When an S2 node is attempting to be included it will request S2 security
keys. These are based on the level of S2 security that the end device requires. These keys can be Unauthenticated,
Authenticated or Access. These keys can be manually granted by selecting the appropriate option. Z-WAVE DEVICES
Clears Z-Wave device from a network, whether it was enrolled with another controller previously
or the IQ4 NS. Also deletes a device from the IQ4 NS if currently paired.
Touch
“Clear Devices”
Press “Start Clear
Device” then press the
“Pair” or “Learn” button
on device
Clearing automatically stops
when cleared successfully
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CLEAR DEVICE
Touch the 3 “dots” at
the top of the page Z-WAVE DEVICES
Deletes Z-Wave device from the panel. Before adding the device to another network see instructions on how to
“Exclude” a Z-Wave device. Only allows a Node ID to be deleted if it has failed and is no longer communicating.
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REMOVE ALL FAILED
Touch “Remove All
Failed”
Touch the 3 “dots” at
the top of the page
Enable “Yes, I want to delete
all failed Z-Wave Devices
Touch “Confirm” Z-WAVE DEVICES
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REMOVE ALL Z-WAVE
Touch “Remove All
Z-Wave”
c
Touch the 3 “dots” at
the top of the page
Enable “Yes, I want to delete
all Z-Wave Devices
Touch “Confirm”
Deletes all Z-Wave devices from the panel and resets the panel’s Z-Wave controller.
Note:
If this controller is the
primary controller for your network, resetting it will result in the nodes in your network being orphaned and it will be necessary after the reset to exclude and
re-include all of the nodes in the network. This procedure will send a "Device Reset Locally" to all Z-Wave devices in the IQ4 NS's Lifeline Group (Group 1). Device
Default
Maximum Number Supported
Z-Wave Radio
Enabled
Activate or deactivate the Z-Wave radio. Please use this procedure
only when the controller (panel) is missing or inoperable
Z-Wave Loss of
Supervisory
4
Select the length in hours (4, 24) before reporting a loss of
supervision on Z-Wave Sirens.
Device Limit
Thermostat
40
Maximum number of supported Thermostats is 40
Device Limit Door
Lock
20
Maximum number of supported Z-Wave Door Locks is 20
Device Limit Other
Devices
21
Maximum number of misc Z-Wave devices is 21
Device Limit Garage
Door
6
Maximum number of Garage Doors is 6
Z-WAVE DEVICES
Z-Wave Options allow an installer to set a maximum number of Z-Wave devices allowed
on the IQ4 NS in all categories and to control other Z-Wave settings.
Z-WAVE OPTIONS
FIND IT
NOTE:
This feature has not been evaluated by UL/cUL. This is a supplementary functionality that will not interfere with the minimum mandatory operation of
the life safety and burglary protection of the alarm system control unit. UL Note: Additional Z-Wave devices other than what has been indicated as maximum
limits have not been evaluated by UL/cUL. INSTALLER/
DEALER SETTINGS PROGRAMMING
INSTALLER/DEALER SETTINGS
FIND IT
Communication Test
Setting
Default
Description
Communication Test
Weekly
Choose Never, Daily, Weekly or Monthly when enabling the
communication test.
NOTE:
For UL Resi Fire (UL985) the test frequency shall be set to Weekly. By default
the system will be set to Weekly if UL985 is selected on Alarm.com
Communication Test Start
Time
Randomized
Select the time of day that the panel will send its
Communication Test. If no time is selected the time will
automatically be randomized.
Page Configuration
Home Control Page
Disabled
Choose whether or not you want the “Home Control Page” to
appear as part of primary user interface on the panel.
NOTE:

Before the Home Control Page can be enabled there must be at least two (2)
different “types” of automation devices added to the panel (Lights, Locks or
Thermostats). This feature cannot be enabled if Partitions are enabled.
Installer/Dealer Settings
Change panel settings like supervisory times, power and cell loss timeout and
SIA settings.
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INSTALLER/DEALER SETTINGS
Setting
Default
Description
Door Lock Page
Enabled
Choose whether or not you want the “Door Lock Page” to appear as part of primary user
interface on the panel anytime a Door Lock is added as a device.
Thermostat Page
Enabled
Choose whether or not you want the “Thermostat Page” to appear as part of primary
user interface on the panel anytime a Thermostat is added as a device.
Scenes Support
Disabled
When enabled, a new icon will appear in the panel UI on left hand footer enabling the
use of Scenes that have been created on Alarm.com.
NOTE:
This feature cannot be enabled if
Partitions are enabled.
Stream Live Video Cameras to IQ
Remote
Disabled
This setting allows a user to view cameras from the IQ Remote. When enabled,
Cameras that are streaming to the primary panel will also stream to the IQ Remote.
Partitions Settings
Partitions
Disabled
Create up to 4 partitions by enabling this feature.
Partitions Count
0
Shows how many partitions are active on the Panel (0, 1, 2, 3 or 4)
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INSTALLER/DEALER SETTINGS
User Settings
Setting
Default
Description
6 Digit User Code
Disabled
This is a global setting for all codes used on the panel and changes the input from 4
digits to 6 digits. When enabled, a “00” will be appended to all existing 4 digit codes
Installer Access Requires User
Permission
Disabled
Requires user permission before installer access is granted
IQ Remote Reset Authentication
Disabled
If Enabled, the IQ Remote will require authentication (Dealer or Installer Code) to master
reset it.
Duress Authentication
Enabled
Enables and Disables duress codes on the Panel
Zones Settings
Commercial Sensor and Device
Names
Disabled
Enabling this features changes the sensor name vocabulary from residential naming to
commercial naming.
Zones Count
0
Shows a count of how many zones have been added to the Panel (1 - 128)
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INSTALLER/DEALER SETTINGS
Setting
Default
Description
PowerG Camera Image Capture Count
1
Determines the number of Images to be uploaded by any PowerG PIR CAM when
triggered during an Alarm. Choose between 1 or 10.
Open/Close Reports Allowed For Auto
Learn
Enabled
Rather than sending a tamper to auto learn a sensor, enabling this will allow an open/
close of the sensor to trigger auto learn.
ULC Commercial Power Restoration
Disabled
When enabled, ignore all sensor activity for 120 seconds after power restoration
PowerG RF Jam Detection
Disabled
When enabled the system can detect when an unusual amount of RF signals are being
transmitted in the PowerG spectrum leading to a potential loss of connectivity. This
event reports to the central station when enabled. Choose from Disabled, UL20/20 or
En 30/60.
NOTE:
For EN Grade 2 certified installations the option shall be enabled and set to EN 30/60.
SRF Jam Detection
Disabled
When enabled the system can detect when an unusual amount of RF signals are being
transmitted on the frequency of the legacy daughter card installed in the panel
(319.5MHz, 345MHz or 433MHz) leading to a potential loss of connectivity. This event
reports to the central station when enabled.
NOTE:
Not evaluated for UK for CE/EN Grade 2
Jam Detection Local Alarm
NOTE:
Not evaluated by UL/cUL, UKCA or EN
Grade 2
Disabled
When enabled the system will sound a local alarm. “Jam Detection” must be active for
this to function properly.
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INSTALLER/DEALER SETTINGS
Setting
Default
Description
SRF Jam Sensitivity Level
NOTE:
Not evaluated for UK or CE/EN Grade 2
Normal
Choose between HIGH and NORMAL sensitivity levels.
Loss of Supervisory Signals for
Emergency Sensors
4
Select the length in hours (4, 12, 24) before reporting a loss of supervision on life safety
devices.
NOTE:
For UL/cUL Resi Fire and UL Commercial Burg (UL2610) the wireless supervision window for Emergency
sensors (Smoke, Heat & CO Detectors) shall be set to 4h
Loss of Supervisory Signals for
PowerG Emergency Sensors
4
Select the length of time (20, 30 min, 1, 2, 4, 12, 18 hours) before reporting a loss of
supervision on PowerG life safety devices.
NOTE:
For UL/cUL Resi Fire and UL Commercial Burg (UL2610) the wireless supervision window for Emergency
sensors (Smoke, Heat & CO Detectors) shall be set to 2h
Loss of Supervisory Signals for Non
Emergency Sensors
24
Select the length in hours (4, 12, 24) before reporting a loss of supervision on security
devices.
NOTE:
For UL/cUL Resi Fire and UL Commercial Burg (UL2610) the wireless supervision window for Non-Emergency
sensors (all intrusion sensors) shall be set to 4h. These devices shall not be used for EN Grade 2 compliant
installations
Loss of Supervisory Signals for
PowerG Non Emergency Sensors
24
Select the length of time (20, 30 min, 1, 2, 4, 12, 24 hours) before reporting a loss of
supervision on PowerG security devices.
NOTE:
For UL/cUL Resi Fire and UL Commercial Burg (UL2610) the wireless supervision window for Non-Emergency
sensors (all intrusion sensors) shall be set to 4h. For EN Grade 2, the supervision window shall be set for 20 minutes.
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INSTALLER/DEALER SETTINGS
Setting
Default
Description
Loss of Cell Signal Timeout
30
Select the length in minutes (10-120) before reporting a loss in cellular signal.
NOTE:
For UL Commercial Burg (UL2610) the cell supervision is hardcoded to 200s
Light Reporting (PowerG)
Disabled
When Enabled, PowerG devices that support light sensor capabilities report light status
to the Panel. Data is stored for future use.
Temperature Reporting (PowerG)
Disabled
When Enabled, PowerG devices that support temperature measurement, report
temperature information to the Panel. Data is stored for future use.
General Internal
SIA Limits
NOTE
: For UL resi burg set entry delay to 45 sec
and exit delay to max 120 sec. For UL Commercial
Burg (UL2610) maximum entry and exit delay
should not exceed 60 sec.
NOTE:
For ULC Security Level I (resi burg) set entry
delay to 180 sec. For ULC Security Level II
(commercial burg) set entry delay to 60 sec and
exit delay to 45 sec max.
NOTE:
For EN Grade 2 installations set Entry Delay
to 45 sec and Exit Delay to 30 sec.
Enabled
When
enabled
, the range for entry and exit delays is as follows:
-Entry delay: 30-240 seconds, Exit Delay: 45-254 seconds
When
disabled
, the range for entry and exit delays are as follows:
-Entry delay: 5 to 240 seconds, Exit delay: 5 to 254 seconds
When
enabled
the range for Dialer Delay is: 15 to 45 seconds
When
disabled
the range for Dialer Delay is: 0 to 254 seconds
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Setting
Default
Description
Power Management
Enabled
An energy-saving function when running on battery power only
EN Grade 2
Disabled
The setting enables EN Grade 2 compliance on the Panel. When Enabled, the following
behaviors and/or settings are changed automatically:
-
Entry Procedure (EU) - follows entry procedures and alarm transmission delays specified by EN 50131
-
Disables the “Auto Bypass” setting so that the Panel will protest arming when sensor and panel trouble conditions are
present (i.e. Open, Tamper, Low Battery, etc)
-
Trouble condition alerts cannot be acknowledged until the condition is resolved
-
Trouble beeps are expanded to include fault indications required by EN 50131
-
“Screen Lock” setting is enabled automatically. Screen will lock 30 seconds after Disarming
-
A new icon called “EU Events” is added to the “Settings" page which records mandatory history events specified by
EN 50131.
-
“Loss of Supervisory Signals for PowerG Non-Emergency Sensors” is set to 2 hours by default.
-
“LED Indicator” setting is Disabled automatically.
-
“Dealer or Installer Access Requires User Permission” setting is Enabled automatically.
EU Event Swinger Shutdown Count
3
Determines the number of times a particular event will record to “EU Events” log before
shutdown. The count (3-10) will reset after and arm or disarm event.
NOTE:
This setting is
greyed out and not selectable unless EN Grade 2 is Enabled.
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PROGRAMMING INSTALLER/DEALER SETTINGS
Setting
Default
Description
Language
English/Español
Set the Panel's language toggle to your favorite 2 languages. Choose from English (United
States), Français (Canada), Español (Estados Unidos), Italiano (Italia), Nederlands
(Nederland), Norsk bokmål (Norge), Svenska (Sverige), Íslenska (Ísland), Deutsch
(Deutschland), Magyar, (Magyarország), Dansk (Danmark), Român
ā
(România), Portuguesa
(Portugal), Polskie (Polska), Suomalainen (Suomi), Français (France), Español (España),
Hebrew, Türk (Türkiye).
Second Preferred Language
Spanish
Set the Panel's language toggle to your favorite 2 languages. Choose from English (United
States), Français (Canada), Español (Estados Unidos), Italiano (Italia), Nederlands
(Nederland), Norsk bokmål (Norge), Svenska (Sverige), Íslenska (Ísland), Deutsch
(Deutschland), Magyar, (Magyarország), Dansk (Danmark), Român
ā
(România), Portuguesa
(Portugal), Polskie (Polska), Suomalainen (Suomi), Français (France), Español (España),
Hebrew, Türk (Türkiye).
LED Indicator
Enabled
Manually Enable/Disable the LED Status Light on the panel.
NOTE:
This setting will automatically be set to Disabled when EN Grade 2 is Enabled.
Location
Cupertino, CA
Shows the location where the Panel is installed.
Secondary Panel
Disabled
Allows secondary panels to be added to the system.
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PROGRAMMING INSTALLER/DEALER SETTINGS
Setting
Default
Description
Loss of AC Power Timeout
1
Determines how long (in minutes) the AC power needs to be disconnected prior to
creating a trouble
Unpair IQ WiFi
n/a
Unpair an IQ WiFi from the Panel.
SIA Power Restoration
Disabled
Turn on or off sensor hold for 60 seconds during power restore
Master Reset
Master Reset*
Restores panel to factory settings and erases all content.
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PROGRAMMING PROGRAMMING
System logs allow the panel to send non-customer identifying information to
the server for troubleshooting and bug identification.
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FIND IT
SYSTEM LOGS
Setting
Default
Description
Upload logs to
the server
Requires
manual
push
Tell the panel to begin uploading a history of its activity to the server. This
information is used to troubleshoot bugs and diagnose panel problems. The
panel will upload any logs saved in its memory
Auto Upload
Logs
Disabled
Automatically upload the system’s log to the servers every 24 hours
Log Level
Debug
Tell the panel how much information to record in log files.

No log output:
No information recorded
Fatal
: Record fatal or severely problematic information only
Error
: Record all errors and fatal issues
Warn
: Record warnings, errors, and fatal issues
Info
: Record all generic, non-customer related information
Debug
: Record diagnostic messages, Info, Warnings, Errors, and Fatal issues
Verbose
: Record all non-customer identifying information Setting
Default
Description
Panel Sirens
All Sirens
On
All Sirens Off:
This will disable the siren for all alarm types, except
for life safety devices, including any hardwire or wireless external
sirens.
All Sirens On:
This is the default setting which enables the siren
for all alarms
Installer/Test Mode:
This disables the siren for all alarm types
including any paired or hardwired external sirens for 30 mins then
all sirens are re-enabled
Siren Annunciation
Disabled
Panel siren pauses periodically to announce which locations have
triggered the alarm.
NOTE:
for UL/cUL this feature is not allowed for Fire, CO, Burglar Alarm
Burglary Alarm
Confirmation
Disabled
When enabled, a confirmed alarm requires two sequential
burglary alarms within the Burglary Alarm Confirmation Timer
window.
NOTE:
This setting is greyed out and unavailable unless EN Grade 2 is
enabled.
SIREN AND ALARMS
FIND IT
Siren and Alarms
Change siren and alarm settings for certain types of alarm events.
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SIREN AND ALARMS
Setting
Default
Description
Burglary Alarm Confirmation Timer
60
Timer used for Burglary Alarm Confirmation.
NOTE:
This setting is greyed out and unavailable unless EN
Grade 2 is enabled.
Fire Verification
Disabled
When enabled, panel requires two fire events from smoke detector (one detector twice or
two detectors once each)
NOTE:
Not allowed on UL/cUL installations
PowerG Smoke Detector Siren
Fire Alarms Only
When set to “Fire Alarms Only”, PowerG Smoke Detectors that are learned into the
system will only sound during fire alarm events. When set to “All Alarms”, PowerG Smoke
Detectors will act as additional wireless sirens and will sound during all alarm events.
Severe Weather Siren Warning
Enabled
When enabled, siren will sound when the panel receives a severe weather alert. When
disabled, panel will use severe weather chime
Dialer Delay
NOTE:
Shall not be used on EN Grade 2
:30
Amount of time (in seconds) before panel will attempt call to central station after an alarm
event is triggered
When SIA Limits enabled: :15 to :45 seconds
When SIA Limits disabled: :0 to :254 seconds
Siren Timeout
4 min
Determine how long before siren stops sounding during an alarm event (4 minutes to 15
minutes).
NOTE
: For UL/cUL residential fire/burg applications the minimum bell timeout shall be set to 5 min. For
UL Commercial Burglary installations, minimum bell time out shall be set to 15 minutes. For EN Grade 2 the minimum
bell timeout shall be 90 sec and maximum bell timeout shall not exceed local regulations.
PROGRAMMING SIREN AND ALARMS
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PROGRAMMING
Setting
Default
Description
Water/Freeze/Temperature Siren
Enabled
When enabled, siren will sound when a water or freeze detector is triggered. When
disabled, the panel emits a “water” tone
Police Panic
Enabled
Allows Police Panic to be enabled or disabled.
Fire Panic
Enabled
Allows Fire Panic to be enabled or disabled.
Auxiliary Panic
Enabled
Allows Auxiliary Panic to be enabled or disabled.
Audible Siren for Wireless
Supervisory Failures
Disabled
When this setting is enabled and the system is armed, supervisory failures for non-
emergency sensors are treated the same as a tamper and cause an alarm to be generated. SECURITY AND ARMING
FIND IT
Security and Arming
Change arming settings, entry and exit delays, enable Duress Authentication
and more.
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PROGRAMMING
Security
Setting
Default
Description
Dealer Code*
2222
Code to access all options
Installer Code
1111
Code to access installer options only
Swinger Shutdown
Enabled
Determines whether the panel allows the same sensor to trip the
alarm more than once during the same arming period. When Enabled,
the sensor will trip according the to the Swinger Shutdown Count
setting. When Disabled, a sensor may trip up to 128 times per arming
period.
Swinger Shutdown
Count
1
Determines the number of times the same sensor is allowed to trip the
alarm during the same arming period (1-6). Swinger Shutdown must
be enabled in order for this setting to work.
NOTE:
For EN Grade 2 it shall be set
to 3 SECURITY AND ARMING
PROGRAMMING
Setting
Default
Description
Arming
Secure Arming
Disabled
Require user code for arming the panel.
NOTE
: this option shall be enabled for UL/cUL and EN Grade 2
Refuse Arming When Battery
Low
Disabled
Will not allow panel to arm if battery is low (below 8%).
NOTE:
This option shall be enabled for EN Grade 2
Auto Bypass
Enabled
Toggle whether or not to bypass open or tampered sensors automatically.
NOTE
: Shall be disabled
for UL/cUL. This setting is turned off and greyed out when the “En Grade 2” setting is enabled.
Final Exit Door Arming
Disabled
When enabled, if Arm Away is selected at the panel then there is no timed exit delay. Instead,
the system is not fully armed until an Entry/Exit door is violated.
NOTE:
This setting is greyed out an
unavailable unless EN Grade 2 is enabled.
Auto Stay
Enabled
If panel is armed “Away” but a delay door is not opened, the panel assumes you are still home
and changes arming to “Stay” mode
Arm Stay - No Delay
Enabled
Arm stay immediately with no countdown timer
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PROGRAMMING
Setting
Default
Description
Auto Exit Time Extension
Enabled
Automatically extend countdown timer if delay door is opened during countdown process a
second time
Keyfob Instant Arming
Enabled
When enabled, turns off exit delay if keyfob is used to arm the system
Keyfob Alarm Disarm
Disabled
When enabled this will Allow a keyfob to disarm alarm events.
Keyfob Disarming
Enabled
When Disabled, a Keyfob will not be able to disarm the panel
Engineer’s Reset
Disabled
If a confirmed alarm occurs on a burglary zone, the system is locked out after disarming until a 5
digit reset code provided by the installer is entered in.
Delay Timers
Normal Entry Delay
30 Secs
How much time users have to enter their code after opening a door (30-240secs). With SIA limits
disabled the minimum time can be set to 5 secs.
NOTE:
For UL Commercial Burg (UL2610) maximum entry delay should not exceed 60s. For EN Grade 2 it shall not exceed 30 sec.
Normal Exit Delay
60 Secs
How much time users have to exit the location before the panel arms itself (30-254secs). With SIA
limits disabled the minimum time can be set to 5 secs. Door/Window group 10 follows the
“Normal Exit Delay”
NOTE:
For UL Commercial Burg (UL2610) maximum exit delay should not exceed 60s. For EN Grade 2
the maximum exit delay should not exceed 30s. SECURITY AND ARMING
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PROGRAMMING
Setting
Default
Description
Long Entry Delay
100 Secs
A second separate entry delay that can be used on a sensor needing more time when tripped
(45-240secs). With SIA limits disabled the minimum time can be set to 5 secs.
NOTE:
Not for use with
EN Grade 2
Long Exit Delay
120 Secs
A second separate exit delay that can be used on a sensor needing more time when tripped
(45-254secs). With SIA limits disabled the minimum time can be set to 5 secs. Door/Window
group 12 follows the “Long Exit Delay”.
NOTE:
Not for use with EN Grade 2
Panel Tamper
Enabled
This setting enables or disables the Panel Tamper switch on the back of the panel.
NOTE
: for UL/cUL
and EN Grade 2 this setting shall be Enabled Sound
Customize panel sounds. Enable/Disable voices, chimes, trouble beeps and
more.
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SOUND
FIND IT
Setting
Default
Description
Volume
n/a
Controls the panel’s voice volume, beeps and chime volume, media
volume (help videos) and door bell volume through individual sliders
Edit Chimes
n/a
Allows you to select from various chimes for each individual device
Voice Settings
Voices
Enabled
This is a global setting for Sensors, Panel messages, Activity
Monitoring Sensors, and Z-Wave device voices and indicates
whether the panel should “speak”
Sensor
Enabled
Turns Sensor voices on (enabled) or off (disabled)
Panel
Enabled
Turns Panel voices on (enabled) or off (disabled)
Activity Monitoring
Enabled
Turns Activity Monitoring voices on (enabled) or off (disabled)
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SOUND
Setting
Default
Description
Z-Wave Device Voice Prompts
Enabled
Turns Z-Wave Device voices on (enabled) or off (disabled)
Z-Wave Remote Voice Prompts
Enabled
Turns voices on (enabled) or off (disabled) for Z-Wave devices being controlled remotely (via
Alarm.com)
Chime Settings
All Chimes
Enabled
This is a global setting for Sensors, Panel messages and Activity Monitoring Sensors chimes
and indicates whether the panel should emit tones or “beeps”
Sensor Chimes
Enabled
Turns chimes on (enabled) or off (disabled) for Sensors
Panel
Enabled
Turns Panel chimes on (enabled) or off (disabled)
Activity Sensor
Enabled
Turns Activity Sensor chimes on (enabled) or off (disabled)
PROGRAMMING SOUND
Setting
Default
Description
Trouble Beeps
Trouble Beeps**
Disabled
Toggles all sensor and panel trouble beeps on or off. By default all trouble beeps are disabled
PowerG Siren Trouble Beeps
Disabled
Determines whether PowerG sirens sound trouble beeps (enabled) or not (disabled)
Sensor Low Battery**
Disabled
Panel sounds when a sensor battery is low. Chime type and frequency are set below. By default
these sounds are disabled
Sensor Tamper Beeps**
Disabled
Panel sounds when a sensor is tampered. Chime type and frequency are set below. By default
these sounds are disabled
Edit Trouble Beep Chimes
n/a
Select the chime type for Sensor Low Battery, Sensor Tamper, and Panel Tamper
Trouble Beeps Timeout***
30
Determines the amount of time between each trouble beep. Length can be set between 3-60
mins. (default is 30 mins)
Fire and Life Safety Device
Trouble Beeps
Enabled
Panel will sound a trouble alert if a fire safety device is tampered, failed or has a low battery
(disabled by default)
PROGRAMMING
**Set to Enabled for EN Grade 2 installations.
*** Setting shall be set to 3 min for EN Grade 2 installations
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Setting
Default
Description
Partition Sounds*
Global Fire Siren
Enabled
When Partitions are enabled this setting determines whether Fire alarms sound in all partitions
(enabled) or in only the partition they are assigned to (disabled)
Global Intrusion Sounds and
Sirens
Disabled
Intrusion alarms and entry/exit sounds will sound in all partitions
Global Auxiliary Sirens
Disabled
Auxiliary alarm will sound in all partitions
Global Chimes and Voices
Disabled
Chimes and voices will play in all partitions
All Sounds in Partition 1
Disabled
Sounds and alarms from all other partitions will sound in partition 1
Other Sounds
Exit Beeps
Enabled
Play exit beeps for the Quick Exit and Quick Access feature on the panel (enabled) or not
(disabled)
PROGRAMMING
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PARTITIONS*
FIND IT
Partitions
Edit the default name of a partition and view a list of users and sensors that are
currently assigned to a given partition. Partitions 1, 2, 3 & 4 only appear when
Partitions are enabled and when at least one sensor is learned into them.
Info:
View Users and
Sensors associated
with each partition
and Edit the
partition name to a
custom name.
*
The “Partitions” icon will only appear if
Partitions are enabled under Installer/
Dealer Settings
PROGRAMMING
Note: This feature has not been evaluated for EN Grade 2
Overview:
View the number of
partitions set up on
a system. There
must be at least one
sensor assigned to a
partition before it
can be viewed/
edited. SYSTEM TESTS SYSTEM TESTS
Wi-Fi Test
The Wi-Fi test checks the IQ4 NS’s connection to your network (router).
Before running this test, be sure to connect the panel to the network.
To perform a
Wi-Fi Test,
touch the
“Start Test”
button.
NOTE:
If test fails, please
check your Wi-Fi settings.
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WI-FI TEST
FIND IT
Once the test is
complete it will return
the connection speed
to the router. SYSTEM TESTS
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Sensor Test
Shows actual dBm signal strength of each sensor and graphs sensor events
against the ambient noise floor of the environment. Also displays the traditional
packet count method.
The Sensor Test shows a
summary page of each
sensor paired to the panel
along with the last event’s
dBm level, noise floor and
how many packets were
received from the sensor.
Open and close a sensor to
view an individual sensor’s
signal strength in real time.
SENSOR TEST
FIND IT
NOTE:
For UL/cUL , perform a
placement test first for all wireless
initiating devices. The acceptable result
shall be “Good". SYSTEM TESTS
Cellular Test
Test the panel’s built-in cellular radio connection. You must first activate the
radio through Alarm.com prior to running this test. Cell signal strength is only
available after the test has been ran successfully.
To begin the test press
“Start” and watch for
the results on the
screen.
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CELLULAR TEST
FIND IT SYSTEM TESTS
Z-Wave Test
Test the connection between the panel and enrolled Z-Wave devices to
ensure they are communicating properly.
NOTE:
If a test fails, relocate device, change
batteries and/or rediscover network.
To perform a Z-Wave Test, touch the
“Run All” button. A successful test
will result in a “Pass” and a time
stamp.
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Z-WAVE TESTS
FIND IT SYSTEM TESTS
Rediscover Network
After installing or moving a Z-Wave device one should always “Rediscover the
Network”. This re-maps the network and ensures all devices have the most
efficient communication path leading back to the panel.
NOTE:
If a test fails,
relocate device, change
batteries and/or rediscover
network.
Touch “Rediscover All”
to run the test. A
result including a time
stamp will appear.
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Z-WAVE TESTS
FIND IT SYSTEM TESTS
Neighbor Info
Use “Neighbor Info” to view which devices can “see” each other. The more
neighbors a device can see means more possible routes back to the controller.
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Touch “Start Test”
to query the
neighbor nodes.
Once ran the
number of
neighbor nodes will
appear beneath
the device. Touch
the
>
icon to view
the list of individual
devices it can see
(including the
Panel).
Z-WAVE TESTS
FIND IT SYSTEM TESTS
Counters
View a numerical representation of the Z-Wave network. View Passed and
Failed commands as a whole or from an individual device. A well designed
network should have at least a 98% acknowledgment vs failed rate.
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Z-WAVE TESTS
FIND IT
Touch “Run All” to
query the Counter
list.
Once ran the
number of Passed
vs Failed counters
will appear beneath
the device.
Touch the
>
icon to
view the list of
individual Acked’
and Failed counters. SYSTEM TESTS
Z-WAVE TESTS
COUNTER
DESCRIPTION
Acked commands no
auto route
Command was successful and acknowledged by the sensor; it did not use the normal automatic Z-Wave network route
to execute the command for this device (command was re-routed on the Z-Wave network in order to succeed)
Acked commands auto
route
Command was successful and acknowledged by the sensor;
 
it used the normal automatic Z-Wave network route to
execute the command for this device.
Failed commands
Network failed
Not possible to transmit data because Z-Wave network is busy (jammed). Command failed to execute.
Failed commands
Network not idle
Auto-routed command failed because Z-Wave network is not yet stable.
 
Command failed to execute.
 
Failed commands
Network no route
Auto-routed command failed because there is no successful Z-Wave network route to the device.
 
Command failed to
execute
Reset All
Resets all counters back to 0 as to better diagnose the network
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Advanced Z-Wave Diagnostics
Advanced Z-Wave diagnostics gives access to Network Health Test, Repeater
Test & Last Working Route.
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Z-WAVE TESTS
FIND IT
Last Working Route
Shows the last working route
for a specific node on the
network. Also allows you to
set a static “sticky” route
Repeater Test
Tests the connection to
dedicated Z-Wave repeaters
on the network
Network Health Test
Shows the minimum,
maximum & average node
response times on the
network SYSTEM TESTS
PowerG Test
Ping a PowerG sensor and receive back its signal strength. You can view the
average signal strength over 24hrs as well as review the PowerG PIR CAM
image.
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POWER G TEST
FIND IT
STRENGTH can be:
Strong, Good, Poor
or No Signal
*PowerG daughter card must be
installed in the panel to access this test.
Note
: for UL/cUL and EN
Grade 2 installations the
signal strength shall be
“Strong”
Touch “Run” to query
the signal strength
from the sensor.
Touch the
⌽
symbol
to see additional
information about
the sensor. SYSTEM TESTS
PowerG RSSI
View the list of PowerG sensors paired to the panel along with the Average and
Latest RSSI values for each. If desired, you can also reset the average.
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POWER G RSSI
FIND IT
*PowerG daughter card must be
installed in the panel to access this test.
Average and Latest RSSI values are
automatically stored as sensors
communicate over time. This
helps give a picture of how well a
sensor is communicating with the
panel.
The Average can also be reset by
touching the 3 dots at the top of
the page, then touch “Reset
Average”. SYSTEM TESTS
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By default Dual-Path Control is enabled. To
disable, “toggle” the Dual-path control
slider off.
You can also run a Dual-Path Wi-Fi test to
ensure that the Dual Path is connecting
properly. Unlike the standard Wi-Fi test
(which checks connection to the router) the
panel will check the broadband connection
to Alarm.com.
NOTE:
The IQ4 NS must be connected to a Wi-Fi
network to enable Dual Path
Dual Path WiFi Test
When enabled, dual path connectivity allows the IQ4 NS to use both cellular
and Wi-Fi radios for signals and communication simultaneously.
DUAL PATH WIFI TEST
FIND IT
NOTE:
IQ4 NS is compatible with the following UL/
ULC listed monitoring station receivers: SG-System I/
II/III/IV/5. Wi-Fi is for supplemental use only for UL/
cUL SYSTEM TESTS
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Daughter Cards Test
Tests the integrity of installed daughter cards . Slots not populated will be
“greyed” out and inaccessible to test.
Select “Run” on an individual
available card to start the test. In
some cases the test may take several
minutes after which the panel will
show a result of a “Pass” or “Fail”.
If the test results in “Fail” double
check the daughter card connection,
reboot the panel and rerun the test
again.
DAUGHTER CARDS TEST
FIND IT SYSTEM TESTS
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Panel Test
Runs through and tests all panel processes either all at once or one at a time.
Select “Run” to
perform an individual
test or “Run All Tests”
to perform a test of all
processes.
The following Tests are
available:
-
Arm/Disarm
-
Battery
-
LED
-
AC Status
-
Internet
-
Wi-Fi
-
Upgrade Service
-
Z-Wave Module
-
Sirens
✓
PANEL TEST
FIND IT CUSTOMIZATION CUSTOMIZATION
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Contact Info
Customize your contact info and determine what you’d like to be displayed
in “Contact Us”, located on the right side of the “Home Screen” header.
Dealer Contact fields allow up to 50 characters, Tag Line 2 allows up to 50.
Example:
ABC Security
& Automation
Atlanta’s Preferred
798-123-4567
jondoe@abcsecurity.com

ABCSecurity.com

DEALER BRANDING*
FIND IT
*This page available only through the
Dealer Code 1- Touch Dealer Logo.
2- Then touch
“Choose” and browse
to the location where
the logo is on your
phone.
3- Once the logo is
selected it can be
uploaded to the
Panel.
CUSTOMIZATION
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Dealer Logo
Load a Custom Logo to brand the user interface where a touchscreen
keypad is used.
DEALER BRANDING*
FIND IT
*This page available only through the
Dealer Code
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (2222)
ON-SCREEN BILLBOARD
DEALER BRANDING CUSTOMIZATION
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CONNECTING TO WI-FI
FIND IT
To connect to a Wi-Fi network, follow the steps below:
Touch “Wi-Fi” under the
configuration tab, then select a
network from the list to
connect to. Type in the
password (encryption key) to
connect.
Note
: If you are connected to
the IQ NS via the Installer App
on the local Wi-Fi network, the
app will disconnect once the
panel connects the new
network and you will need to
re-connect. MAINTENANCE MAINTENANCE
Upgrade Software
Upgrade the panel’s software version using Wi-Fi.
UPGRADE SOFTWARE
FIND IT
Setting
Description
Automatic Patch Check
Search the network for updates and install new software
NOTE:
For UL/cUL or EN Grade 2 installations remote software uploading is not allowed
Manual Upgrade
Connect to the Panels’ built-in Access Point to install new software
Patch Tag
A code corresponding to a specific software update on the server
Background Download for
Updates
Allows the panel to check for new software in the background and download
it to local storage so that it can be applied at a later date. Default
Enabled
Automatic Check Interval
Determines interval the IQ4 NS will look for software update. Available
options are Every Night, Once a Week, Once a Month. Default
Once a Week
Allow SW Update from Manage
My Home
Allows the panel to be updated by an end user via the Manage my Home
page on the Touchscreen UI.
NOTE:
Proper maintenance requires prompt administration of any software updates
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Keeping your panel up to date is essential in ensuring it receives the newest features and is
free from bugs.
To perform a software update using Wi-Fi follow the steps below:
 
UPGRADE SOFTWARE USING WI-FI
FIND IT
NOTE:
For UL/cUL or EN Grade 2 installations the remote software feature shall not be used and the panel shall not be setup to remotely upgrade.
1- Ensure your panel is connected to Wi-Fi and
has an internet connection.
2-
 
From “Configuration” then “Wi-Fi”, touch
“Patch Tag”.
3- Touch “Automatic Patch Check”. The IQ4 NS
will check for the latest software update. If your
panel is up to date you will see a message
confirming that you have the most recent
software version.
 

5- If a software update IS available the panel will
automatically begin downloading it. Once
downloaded the Panel will annunciate “Firmware
update started, do not powered down panel.
Panel will reboot during update"
6- The status LED will change to RED during the
update and will then flash BLUE when rebooting Most updates are downloaded over Wi-Fi, but in the event that Wi-Fi is not present at the
installation site, a Panel can be updated with files transferred from a local device (phone,
tablet, computer, etc) via the built-in Panel Access Point.
To perform a software update using the Panel Access Point follow the steps below:
 
MAINTENANCE
UPGRADE SOFTWARE USING ACCESS POINT
FIND IT
NOTE:
For UL/cUL or EN Grade 2 installations the remote software feature shall not be used and the panel shall not be setup to remotely upgrade.
1- Download the needed software update files
from the Dealer Portal to your device.
2- Go to “Configuration”, “Wi-Fi” then touch
“Manual Upgrade”.
3-
 
Touch “Choose” for the .txt, .zip and signature
files and load them from your device into the IQ
Installer App
4- Press “Upload Files and Start Upgrade” to
begin the update using the local files from your
device.
5-Once downloaded the Panel will annunciate
“Firmware update started, do not powered
down panel. Panel will reboot during update"
6- The status LED will change to RED during the
update and will then flash BLUE when rebooting MAINTENANCE
?
Turning on Background Download for Updates enables the panel to check for a new
software version based on the Automatic Check Interval (default is Once a Week).
BACKGROUND DOWNLOAD FOR UPDATES
FIND IT
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1- Go to “Configuration”, “Wi-Fi” then touch
“Auto Upgrade”.
2- Make sure the “Background Download
for Updates” toggle is on.


3- Change the update interval by selecting
“Automatic Check Interval” MAINTENANCE
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BATTERY REPLACEMENT
1.
Power down panel:
On the IQ Installer App, go to
“Configuration” then select “Power Down”.
2.
Unplug Battery Connector:
Once the panel is powered
down, unplug 4 pin battery connector from the board.
3.
Remove Battery:
Pull up on the edge of the battery with
your finger to release it from the plastic hold down.
4.
Install New Battery:
Press the battery into place. Route
the cable between the battery and the daughter cards.
Plug the 4 pin connector back in and power the panel
back up.
2
3
CAUTION:
Do
NOT
use a screwdriver or anything sharp that could
puncture the battery.
Do
NOT
pull on the battery cable to try and remove battery.
NOTE:
This device and Lithium Battery shall be recycled and disposed of in accordance
with your country (i.e. US, Canada, etc) and Laws including UK and and European
Directives and any other National and Local Regulations and Laws MAINTENANCE
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BATTERY REPLACEMENT
WARNING:
The battery used in this device may present a risk of fire or chemical burn if mistreated.
 
Do not disassemble,
heat above 60°C, or incinerate.
 
Replace battery with Icon Energy Systems (Shenzhen) Co Ltd, Model IAN034NA or Ningbo
Veken Battery Co. Ltd., Model VT27 only. Use of another battery may present a risk of fire or explosion.
WARNING:
Dispose of used battery promptly. Keep away from children. Do not disassemble, do not crush and do not
expose of in Fire. Do not leave battery in extremely low air pressure. TROUBLESHOOTING TROUBLESHOOTING
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ABOUT
FIND IT TROUBLESHOOTING
ABOUT
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Item
Battery
Battery Status: Disconnected, Charging, Full
Battery Level: Displayed in %
Software
Software Version: Current Software Version
Build Number:
LInux Version:
Android Version:
Hardware
Hardware Version:
Manufacturer: Qolsys Inc. San Jose, CA
PCA Serial #:
Part #:
System Configuration:
System Serial #:
RF PIC Version:
EEPROM Format Version:
Patches
Patch Description: Details of all previous patches applied
Last Upgrade Date:
Panel
MAC Address:
Panel Up Time:
Cellular
Cellular Name: Current Carrier
Cellular Connection: no signal, registered etc.
Cellular Signal Strength: x/5 bars, (xx/xx) internal
IMEI: Alarm.com radio number
IMSI: Carrier Sim Information
ICCID: Carrier Sim Information
Baseband Version:
Description TROUBLESHOOTING
ABOUT
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Item
Description
PowerG
Modem Firmware Version
Modem Build Number
Radio Firmware Version
Radio Software ID
PowerG RF Band
PowerG Card Type
Ethernet
Status
IP Address
Internet
Wi-Fi
Connection: Connected/Disconnected
IP Address: Panel’s IP Address when connected
SSID: Network panel is connected to
Speed: Connection speed shown in Mbps
Internet: Can the panel communicate outside the
home. Available/Unavailable
Z-Wave
Home ID:
Z-Wave Firmware Version:
Z-Wave API Version:
Manufacturing ID:
Product Type:
Product ID: TROUBLESHOOTING
DO NOT remove all power without following the steps below. In the event of needing to
move the panel from one location to another it is safe to unplug the power supply while
leaving the battery plugged in.
IMPORTANT: Failure to perform these steps in the
proper sequence may result in data corruption and/or
panel failure.
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POWER DOWN
FIND IT
1.
From the Configuration Menu select “Power Down”
2.
Toggle on “Yes, I want to perform this action”
3.
Select “Power Down”
4.
Wait for panel LED to turn off
5. Disconnect the power TROUBLESHOOTING
If the panel is experiencing difficulties you can often resolve it by rebooting the operating
system.
IMPORTANT: Failure to perform these steps in the
proper sequence may result in data corruption and/or
panel failure.
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REBOOT PANEL
FIND IT
1.
From the Configuration Menu select “Reboot”
2.
Toggle on “Yes, I want to perform this action”
3.
Select “Reboot Panel”
4. Wait for the panel to restart TROUBLESHOOTING
HARD REBOOT
x 30 sec
?
QUESTIONS?
Contact us at techsupport@qolsys.com
IMPORTANT: Performing a hard reboot may
result in data corruption and/or panel failure.
Only use this when absolutely necessary.
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PANEL TEST TROUBLESHOOTING
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If you run a panel test and it fails, use the following steps to fix the issue.
Test
Description
If fails:
Arm-Disarm
Tests the arm/disarm operation
Reboot panel, run test again then if necessary perform a master reset and repeat
test
Battery
Checks panel battery health
1) Make sure the battery is connected
2) If test continues to fail, replace the battery
LED Green/Red
Check panel LED operation
1) Reboot the panel and run the test again
2) Master reset and repeat test
AC Status
Check panel AC power status
1) Inspect the wire leads are secure and properly connected on the terminal block
and adapter.
2) Repeat test.
Internet Connection
Check panel's Internet connectivity
1) Go to Wifi Setting page, Enable Wifi and connect to a Wifi Network
2) Make sure Internet is available on the home router. You can check internet
information in the “About” section.
3) Contact your network service provider on continued internet connectivity
failure. TROUBLESHOOTING
PANEL TEST TROUBLESHOOTING
Test
Description
If fails:
Wi-Fi
Tests whether panel is connected to
Wifi network
 
1) Go to Wifi Setting page and enable wifi.
 
2) Connect to a Wifi Network
Upgrade Service
Checks that the panel can receive
updates from the Qolsys servers
1) Verify internet and Wi-Fi connections.
Z-Wave
Check panel's Z-Wave module
operation
1) Reboot the panel and repeat test.
2) Master reset and repeat test
Sirens
Check that the panel’s siren is
functioning properly (Burglar, Auxiliary,
Fire & CO).
1) Verify the siren is plugged in
Panel Tamper
Check panel Tamper state
1) Check to ensure backplate is secure and installed properly.
2) Repeat test. LEGAL LEGAL
IMPORTANT
Important warning and information can
be found on exterior back of the panel.
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UL/cUL RESIDENTIAL FIRE & BURGLARY INSTALLATIONS
This product has been tested and found in compliance with the following standards: UL1023 Household Burglar-Alarm
System Units, UL985 Household Fire Warning System Units, ULC-S545 Residential Fire Warning Systems Control Units
and ULC-S304 Security Level I Control Units, Accessories and Receiving Equipment for Intrusion Alarm Systems. For ULC
Installations refer to the Standard for the Installation of Residential Fire Warning Systems, CAN/ULC-S540:
-
Use only the compatible power supply referenced in this Installation Manual. 24 h standby power must be provided for
fire applications and 4h for burglary only applications (AC trouble must be transmitted to SRC within 60 minutes).
-
Priority of signals on the Panel is set as Fire, CO, Burg, Panic, Aux and then Flood.
-
Use at least one compatible listed Smoke Detector for Fire Installations.
-
The entry delay shall not exceed 45 sec (UL) and 180 sec (ULC Security Level 1).
-
The exit delay shall not exceed 120 seconds (UL).
-
The control panel supports the Temporal 3 pattern for fire alarm notification
-
Test transmission cycle shall be set for 7 days transmission for Residential Fire applications, or 30 days for Residential
Burglary only applications.
-
If Wireless Repeater is required to be employed with a RF Smoke Detectors or CO Detectors, two repeaters must be
installed to cover EACH Smoke Detector and/or EACH CO detector.
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UL/cUL RESIDENTIAL FIRE & BURGLARY INSTALLATIONS
Note:
For ULC Residential Fire and Burglary (ULC-S304 Level I) installations set for daily test transmission, Wireless
Supervision window shall be set to 4 hours for UL/ULC Residential Fire Installations. Wireless Supervision window shall be
set to 24 hours for Residential Burglary Installations only. RF Jam detection shall be enabled.
For UL 985 6th Ed. Compliant installations using also the Wi-Fi connection, ensure Power for network equipment such as
hubs, switches, routers, servers, modems, etc., is backed up or powered by an uninterruptible power supply (UPS), standby
battery or the control unit, capable of facilitating 24 h standby
Note
: For UL residential fire and burglary applications, it is required to use UL listed compatible siren models PG9901 or
PG9911 to provide mandatory local notifications for fire and burglary alarms. A maximum of two daughter radio cards
(PowerG, SRF319, SRF345, SRF433 [DSC or AT&T], and Zigbee) shall be used in the available slots.
Note
: SRF345, SRF433 and SRF433 AT&T cards along with the compatible devices are UL/cUL listed only for use in
residential fire and burglary applications (ULC-S304 Security Level I).
Note
: For UL installations, it is required to install either a HS2LCDWF9 keypad, or a PG9929 or PG9939 keyfob in order to
be able to arm and disarm the system locally.
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UL/ULC COMMERCIAL BURGLARY INSTALLATIONS
This product has been tested and found in compliance with the following standards: UL2610 Central Station Burglar-Alarm
Units and ULC-S304 Control Units, Accessories and Receiving Equipment for Intrusion Alarm Systems, Security Levels I-II.
The subscriber control unit shall provide for the connection of protective wiring, conductors, and attachments in accordance
with the Standard for Installation and Classification of Burglar and Holdup Alarm Systems, UL 681 in USA and in accordance
with ULC-S301, CSA C22.1, Canadian Electrical Code, Part I, Safety Standard for Electrical Installations and ULC-S302
Standard for the Installation, Inspection and Testing of Intrusion Alarm Systems, in Canada.
Note: The product is not intended for installation outdoors or outside the protected premises.
This product is UL/ULC listed under the following categories: AMCE/AMCX7 Central Stations Alarm Units, UTOU/UTOU7
Control Units and Accessories, Household System Type NBSX/NBSX7 Household Burglar Alarm System Units. Zigbee card
shall not be installed. For further information on this product’s listings please also refer to the official listing guides published
at the UL website (www.ul.com) under Online Directory Section.
Programming:
The notes in the Installation Manual describing the system configurations for UL/uLC listed installations shall be
implemented. RF Jam detection shall be enabled. Panel Siren is for supplementary use.
Use only PowerG sensors listed in “Supported PowerG Sensors” of this installer manual for UL/ULC Commercial Burglary
installations. Require valid user code to arm this system must be enabled.


LEGAL
UL2610 Central Station Mercantile with Standard or Encrypted Line Security Service and ULC-S304 Security Level I-II/A3
Active communication channel:
-
The installation must use the integral cellular communicator, which sends events over Cellular Data Network to the
compatible Sur-Gard System I/II/III/IV/5 receiver.
-
The communication path supervision window is set to 180s with 90s heartbeat and the compromise detection takes
place within 3 minutes. The panel is using encrypted line security AES256. NIST certificate A2636.
-
Wireless Supervision window shall be enabled and set to 4 hours
-
Open/Closing acknowledgment shall be enabled
-
For ULC-S304 compliant installations using also the Wi-Fi connection, ensure Power for network equipment such as
hubs, switches, routers, servers, modems, etc., is backed up or powered by an uninterruptible power supply (UPS),
standby battery or the control unit, capable of facilitating 24 h standby.
-
The entry delay shall not exceed 60s (UL) and 60s (ULC Security Level II).
-
The exit delay shall not exceed 60s (UL) and 45s (ULC Security Level II).
Note: For UL certified Commercial Burglary Central Station applications the IQ4 NS provides an acknowledgment signal to
the user interface to confirm that a normal closing signal has been received once the system has been armed. The device
causes an audible and visual indication, when it receives the acknowledgment signal transmitted from the monitoring
station compatible receiver: “Panel – Arming Response from Central Station is Acknowledged”
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UL/ULC COMMERCIAL BURGLARY INSTALLATIONS continued... LEGAL
Protection of the Control Unit:
The local control unit and the local power supply must be protected in one of the following ways:
-
The control unit and audible alarm device must be in a protected area which is armed 24 hours a day.
-
Each partition must arm the area protecting the control unit and the audible alarm device power supply. This may require
duplicate protection armed by each partition. Access to this protected area, without causing an alarm, will require that all
partitions be disarmed.
-
In all cases described above, the protected area for the control unit must be programmed as not-bypassable
For installations employing packet switched (network) communications such as Cellular/Wi-Fi the following
recommendations shall be followed:
-
Select the Internet Service Providers that have redundant servers/systems and Back-up power.
-
Routers shall have Firewalls enabled and methods to identify and protect against “Denial of Service” attacks (i.e. via
“spoofing”).
- For UL Commercial Burglary applications the loss of communication with the monitoring station shall be treated as an
alarm condition by monitoring station personnel when the burglar alarm system is in the armed state, and as a trouble
condition while the system is disarmed. Packet switched data network (PSDN) interface equipment, manufactured by
other than the burglar alarm equipment manufacturer, that is not provided with the burglar alarm system and/or not
required for the processing of the signals shall be evaluated to the applicable requirements of the Standard for
Information Technology Equipment - Safety - Part 1: General Requirements, UL 60950-1, or the Standard for Audio/
Video, Information and Communication Technology Equipment - Part 1: Safety Requirements, UL 62368-1, as
communication equipment. Any network interface device which adds value or manipulates the original data packet such
as changing transmission formats, adding encryption, and the like, shall comply with the applicable requirements noted
in this standard
.
UL/ULC COMMERCIAL BURGLARY INSTALLATIONS continued... LEGAL
User Information:
-
The installer should advise the user and note in the User’s Manual
-
Service organization name and telephone number
-
The programmed exit and entry time
-
Instructions to test system weekly
-
Note that the installer code cannot arm or disarm the system
-
The installer should caution the user not to give system information (e.g., codes, bypass methods, etc.) to casual users
(e.g., service people) and to only give out codes set to expire within 24 hours
- Identification of the conditions that might be expected to result in false alarms or impaired operation of the product(s):
arming the system and not respecting the exit delay, entering the protected premises and not respecting the entry
delay for disarming the system can cause false alarms.
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UL/ULC COMMERCIAL BURGLARY INSTALLATIONS continued... LEGAL
FCC & ISED CANADA COMPLIANCE STATEMENT
This Class [B] digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe [B] respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada.
IMPORTANT!
Changes or modifications not expressly approved by Qolsys Inc. could void the user’s authority to operate the
equipment.
CAUTION!
This equipment complies with radiation exposure limits set forth for uncontrolled environment. The antenna(s)
used for these transmitters must be installed to provide a separation distance of at least 27 cm from all persons and must
not be collocated or operating in conjunction with any other antenna or transmitter.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
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This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
 

—Increase the separation between the equipment and receiver.
 

—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
 

—Consult the dealer or an experienced radio/TV technician for help.
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FCC & ISED CANADA COMPLIANCE STATEMENT continued... LEGAL
Déclaration d'exposition aux radiations:


Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 27 cm de distance entre la source de rayonnement et votre
corps.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploita
;on
est autorisée aux deux condi;ons suivantes:
1.
l'appareil ne doit pas produire de brouillage, et
2.
l'u;lisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est suscep
;ble d'en
comprome
Dre le fonc
;onnement.
3.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Cet appareil est conforme à la norme RSS-247 d'Industrie Canada. L'opéra
;on est soumise à la condi;on que cet appareil ne
provoque aucune interférence nuisible.
Cet appareil et son antenne ne doivent pas être situés ou fonc
;onner en conjonc
;on avec une autre antenne ou un autre
émeDeur, excep
;on faites des radios intégrées qui ont été testées.
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FCC & ISED CANADA COMPLIANCE STATEMENT continued... LEGAL
CE COMPLIANCE STATEMENT
This product is in conformity with the Electromagnetic Compatibility Directive 2014/30/EU, the Low Voltage Directive
2014/35/EU, and the RoHS3 Directive (EU) 2015/863.
The product is labelled with the CE mark as proof of compliance with the above mentioned European Directives. Also,
a CE declaration of conformity (DoC) for this product can be found at
www.qolsys.com
Simplified EU Declaration of Conformity Hereby, Qolsys Inc. declares that the radio equipment type is in compliance
with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:
www.qolsys.com
European single point of contact: Tyco Safety Products, Voltaweg 20,6101 XK Echt, Netherlands.
UK single point of contact: Tyco Security Products, Unit 1, 3 & 4, Letchworth Industrial Estate, Works Road,
Letchworth Garden City, Hertfordshire SG6 1FF
CE DECLARATION OF CONFORMITY
Frequency Bands
Maximum Power
Frequency Bands
Maximum Power
868.0 MHz - 868.6 MHz
15 mW
868.7 MHz - 869.2 MHz
15 mW
Wi-Fi 2402 - 2480.5MHz
2.1 mW
Wi-Fi 2412 - 2462 MHz
219.3 mW
Wi-Fi 5108 - 5240 MHz
66.7 mW
Wi-Fi 5260 - 5320 MHz
67.1 mW
Wi-Fi 5500 - 5700 MHz
69.8 mW
Wi-Fi 5745 - 5825 MHz
66.2 mW
BLE 2402 - 2480 MHz
6.3 mW
UMTS I/LTE B1 2100 MHz
0.25 W
UMTS VIII/LTE B8 900 MHz
0.25 W
LTE B20 700MHz
0.25 W LEGAL
EN COMPLIANCE STATEMENT
EUROPEAN EN50131 COMPLIANCE STATEMENT (Only for those products labeled EN50131 Compliant)
This product, IQ4 NS, has been certified by Telefication/Kiwa for installations in accordance with EN50131 up to Grade 2, Class I and
meets the requirements of Grade 2, Class I equipment per Standards: EN50131-1:2006+A1:2009+ A2:2017+A3:2020, EN50131-3:2009,
EN50131-4: 2019, EN50131-10: 2014, EN50131-6:2017 Type A, EN50136-1:2012, EN50136-2:2013 ATS category SP2, SP4, DP1, DP3.
For EN50131 compliant installations, with alarm control panel IQ4 NS, only the intrusion portion of the
alarm system may be activated.
For EN50131 compliant installations, the following functions must be disabled:
-Fire Alarm
-CO Alarm
-Auxiliary (Medical) Alarm functions
The PowerG peripheral devices have two-way communication functionality, providing additional benefits as described in the technical
brochure. This functionality has not been tested to comply with the respective technical requirements and should therefore be
considered outside the scope of the product’s certification. LEGAL
EN COMPLIANCE STATEMENT continued...
Enable “EN Grade 2” Setting
By enabling “EN Grade 2” setting, the following parameters will be changed automatically.
-
Entry Procedure (EU) - Follows entry procedures and alarm transmission delays specified by EN 50131-1 standards section 8.38
-
Enables arming protest feature when trouble conditions are present. The user must override any troubles in order to arm the system.
-
Trouble conditions will remain present until a user has acknowledged them.
-
Trouble beeps are expanded to include fault indications required by EN 50131-1 section 8.5.2
-
Screen will automatically lock 30 seconds after disarming the system.
-
EU Event history buffer - Found in the basic settings menus, EU Events will record mandatory history events specified by EN 50131-1
section 8.10
-
Enables “EU Event Swinger Shutdown Count” - setting to change the count to 3 events allowed for any individual event during an
arming cycle
-
“Auto Bypass” setting is not available
-
Panel allows 5 incorrect user code attempts and then locks access for 90 seconds
The installer must be responsible for settings the rest of the following parameters in order to be EN 50131-1 compliant:
-
Enable “Screen Lock” settings
-
Set “Loss of Supervisory Signals for PowerG non-emergency sensors” to 20 minutes
-
Set “Normal Entry Delay” to maximum 45 seconds
-
Set Trouble Beeps Timeout to 3 minutes
-
Enable “PowerG RF Jam” EN 30/60
-
Set “Dialer Delay” must remain at 30 seconds
-
Disable “LED Indicator”
-
Disable “Fire Panic” and “Auxiliary Panic”
-
Enable 6 digit access codes
-
“Voice Prompt” needs to be disabled for the security sensors for EN compliant installations
User must enable “Dealer or Installer Access Requires User Permission SPECIFICATIONS
EN COMPLIANCE STATEMENT continued...
Notes for EN50136-1:2012 Compliant Installations:
The IQ4 NS has an integral communicator using the Qolsys proprietary serial interface. The communicator circuitry operates in pass-
through mode and it does acknowledge the alarm to the compatible controls panel after an acknowledgement has been received from
the compatible alarm receiver.
The IQ4 NS integral communicators are compatible with the following receivers: Sur-Gard System I-IP Receiver, version 1.41+. Sur-Gard
System II Receiver, version 2.14+, Sur-Gard SG-DRL3-IP, version 2.36+ (for Sur-Gard System III Receiver), Sur-Gard SG-DRL4-IP version
1.29+ (for Sur-Gard System IV Receiver), and Sur-Gard SGDRL5-IP version 1.04+ (for Sur-Gard System 5 Receiver).
1.
The IQ4 NS integral communicator is monitored by the control panel and it is programmed via the programming menu available from
the website portal.
2.
The LTE Cellular path is immune to conducted and radiated RF fields with levels up to 10V/m as tested per EN50130-4 Standard.
3.
The IQ4 NS integral communicator conforms with radiated emissions levels for Class B equipment as per standards EN61000-6-3/
EN55032/CISPR32.
4.
The IQ4 NS integral communicator has one cellular communication path using 900/1800/2100 MHz Public Cellular Network and
one Wi-Fi 2.4/5GHz communication path. It can use one, the cellular path (SP2 or SP4) or both in backup configuration (DP1 or DP4
using cellular as primary path and Wi-Fi as back-up).
5.
The IQ4 NS integral communicator used AES128 encryption algorithm for communication with compatible receivers. The AES 128
encryption of data communication ensures substitution and information security.
6.
The IQ4 NS integral communicator has been tested for compliance in conjunctions with the following applicable standards:
EN50136-1:2012+A2:2018, EN50136-2:2013, EN50131-10:2014, ATS configuration: SP2, SP4 and DP1, DP3.
For EN50131-1:2006/A1:2009/A2:2017/A3:2020 compliant installations, the following programming options shall be set as described:
Test transmission interval set to 24h for SP2 and DP1 configuration. Supervision shall be set to 180s for SP4 and DP3 configurations.
IQ4 NS integral communicator has been certified by Telefication in accordance with EN50131-1:2006/A1:2009/A2:2017/A3:2020,
EN50131-10:2014 requirements for Grade 2, Class I and EN50136-2:2013 Configuration: SP2, SP4, DP1 and DP3. LEGAL
UK COMPLIANCE STATEMENT
PD6662 COMPLIANCE STATEMENT (Only for those products used in UK installations)
The IQ4 NS is suitable for use in systems installed to conform to PD6662:2017 (with notification options: A, B, C, D, or F) at Security
Grade 2 and environmental Class I. BS8243:2010 + A1:2014, where Option:
A. denotes use of 2 remotely powered sirens and single path rated SP2 communicator
B. denotes use of a self powered siren (ex. PG8901/PG8911) and a single path rated SP2 (24h supervision, use Cell only)
communicator
C. denotes use of a dual path rated DP1 (24h supervision, use Cell and Wi-Fi) communicator, use of sirens is optional
D. denotes use of single path rated SP4 (180s supervision, use Cell only) communicator, use of sirens is optional
F. denotes use of a dual path rated DP3 (180s supervision, use Cell and Wi-Fi) communicator, use of sirens is optional Recycling and Disposal:
Dispose in accordance with applicable legislation. This product
must be disposed of separately from general household waste. Take it to a designated waste collection
point in your area for safe disposal or recycling in accordance with National (i.e. US, Canada, European,
Mexico, etc), Regional, State and Local Regulations and Laws. By doing this, conservation of natural
resources, protection of the environment and human health occurs.
Declaración para México
La operación de este equipo está sujeta a las siguientes dos condiciones:
(1) es posible que este equipo o dispositivo no cause interferencia perjudicial y
(2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.
Este equipo no cuenten desde su fabricación, con todos los componentes que permitan el establecimiento automático de
llamadas de voz mediante la fun-cionalidad VoLTE.
LEGAL
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ADDITIONAL LEGAL INSTRUCTIONS SPECIFICATIONS SPECIFICATIONS - NORTH AMERICA
Items
Parameters
IQ4 NS
Platform
Android OS
Android 9
Processor
8 Core
Qualcomm SnapDragon 8 Core SOM (System On a Module) with 16 GB of NAND Flash
User Codes
Up to 242
Role based (Dealer, Installer, Master, User, Guest, Duress)
Network
WiFi
Wi-Fi 802.11 a/b/g/n/ac dual band 2.4/5ghz - including built-in router capability
Cellular
LTE CAT4 (Bands 2/25, 4/66, 5/26, 7, 12/17, 13, 14 (non-First Net)
For units with 3G WCDMA (Bands 2, 4 and 5)
Z-Wave Plus™ 800
Up to 167 Devices
167 total devices (80 lights, 20 Locks, 40 Thermostats, 21 Misc, 6 Garage Doors)
PowerG
Up to 128 devices
915 MHz, long range, secure encrypted two-way wireless
Security RF
Depending on the model; either S-Line encrypted 319.5MHz, 345MHz or 433MHz
Bluetooth
Qualcomm Bluetooth Low Energy (BLE) 4.2
Flash Memory
Internal Storage
16GB NAND Flash
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158 SPECIFICATIONS - NORTH AMERICA
Items
Parameters
IQ4 NS
LED Indicator
Status LED
Green (Disarmed), Red (Armed), Triple full color RGB LED
Speaker/Siren
4w x 1
Front Facing 4watt x1 speaker and 85dB siren
Microphone
MEMs x 1
1 MEMs (micro electro mechanical system) Microphone
Tamper
Tamper Switch
Dual Panel and wall tamper switch with spring release
Battery
Type 18650
Lithium Ion 3000mAh. Ningbo Veken Battery Co., Ltd, Model VT27 or Icon Energy System Co. Ltd,
Model IAN034NA
Buttons
Hard Button
Single wake/sleep button used for sleep/wake, hard reboot, and clean screen cancel
Mechanical
Dimension
6.1”H x 7.5”W x 1”D (155mm x 191mm x 26mm)
Power Supply
AC/DC External Plug-in
Adapter
Output: 7vDC (
⎓
) 1000mA CC, or 7vDC(
⎓
) 1.5A CC, Input 100-240VAC 50/60Hz. Adapter evaluated
at 120vAC for UL/cUL
Mount
Back Plate
SmartMount wall mount included. SmartMount table stand sold separately.
Certification
UL/ULC
UL/ULC Residential Fire and Burglary and UL/ULC Commercial Burglary Alarm Control Unit. Compliant
with standards: UL985, UL1023, UL2610, ULC-S545, ULC-S304
FCC
2AAJXQS-IQP4Z (may contain additional modules with separate FCC ID’s)
IC
11205A-QSIQP4Z (may contain additional modules with separate IC ID’s)
NOM, IFETEL
Certificado No.: Reserved
Temperature
Operational
0 to 49C, up to 93% relative humidity, indoor, dry ordinary locations use only
Storage
-20 to 50C Detector Type
Model
IQ Door/Window-S
QS1133-840
UL
, (UL Listed M/N: 60-362N-10-319.5), QS1135-840, QS1136-840,
QS1137-840
IQ Motion-S
QS1230-840
UL
, (UL Listed M/N: 60-639-95R), QS1231-840
IQ Glass-S
QS1431-840
UL
, (UL Listed M/N: IQ Glass-S)
IQ Smoke
QS5110-840
UL
IQ CO
QS5210-840
UL
Keyfobs
QS1331-840
Tilt Sensor
QS1131-840
Flood Detector
QS5536-840
Temperature Sensor
QS5535-840
IQ Hardwire 16-F
QS7133-840
UL
SUPPORTED 319 MHz S-LINE SENSORS
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NOTE:

UL
indicates that the device is certified to UL standards. These devices are not suitable for UL Commercial Burg applications. Detector Type
Model
Door/Window Contact
5816WMWH
UL RB (NO ULC)
Door/Window Contact
5815
UL RB
Motion Detector
5800PIR-COM
UL RB
Motion Detector
5898
UL RB
Motion Detector
5800PIR
UL RB
Glass Break Detector
5853
UL RB
Smoke Detector
5806W3
UL RF (NO ULC)
Smoke Detector
5808W3
UL RF
Smoke/CO Detector
5800COMBO
UL RF
CO Detector
5800CO
UL RF
CO Detector
GG-CO8345 (2GIG-CO8-345)
UL RF (NO ULC)
SUPPORTED 345 MHz SENSORS
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NOTE:
Use only UL/ULC listed devices for UL/ULC certified installations. SUPPORTED 433 MHz (SRF433 DSC) SENSORS
Detector Type
Model
Door/Window Sensor
WS4945NA
UL RB
Motion Detector
WS4904P
UL RB
Motion Detector
WLS914-433
UL RB
Glass Break Sensor
WLS912L-433
UL RB
Shock Sensor
EV-DW4927SS
UL RB
Smoke Detector
WS4936
UL RF
Carbon Monoxide Detector
WS4933
UL RF
2 Button Key Fob
WS4949
UL RB
4 Button Key Fob
WS4939
UL RB
Pendant Button
WS4938
UL RB
Wireless Repeater
WS4920
UL RF/RB
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NOTE:
Use only UL/ULC listed devices for UL/ULC certified installations. Detector Type
Model
Door/Window
SW-ATT-V2
UL
Recessed Door/Window Contact
SW-ATT-RDW
UL
PIR Motion Detector
SW-ATT-PIR
UL
Glassbreak Detector
SW-ATT-GB
UL
Smoke Detector
SW-ATT-SMKT
UL
Wireless CO Detector
SW-ATT-CO
UL
Keyfobs
SW-ATT-FOB

Repeater/Signal Booster
SW-ATT-RPTR4
UL
Hardwire Translator
SW-ATT-TAKRF
UL
SUPPORTED 433 MHz (SRF433 AT&T Digital Life) SENSORS
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NOTE:

UL
indicates that the device is certified to UL standards. These devices are to be used only for UL residential fire and burg applications
and are not suitable to UL Commercial Burg applications. IQ4 NS shall use security RF modem radio card model SRF-433AT&T (Digital Life
protocol). Detector Type
Model
Door/Window
PG9945
UL RF/CB
, PG9307
UL RB
, PG9309, PG9312
UL CB
Door/Window - Shock Sensor
PG9935
UL CB
Dual Tech (PIR+Microwave) Motion Detector
PG9984(P)
UL CB
Glassbreak Detector
PG9922
UL CB
Heat Detector
PG9936H
UL RF
Keyfobs
PG9929, PG9939, PG9949, PG9938
UL CB
Outdoor Motion Detector
PG9902, PG9974(P), PG9994(P)
UL CB
PIR Motion Detector
PG9904(P), PG9914, PG9924, PG9862, PG9872
UL CB
PIR Motion Detectors with Camera
PG9934(P), PG9944
UL CB
Sirens
PG9901
UL RF/RB
, PG9911
UL RF/RB
Smoke/Heat Detector
PG9936
UL RF
Wireless CO Detector
PG9933
UL RF
Wireless Repeater
PG9920
UL CB
Vanishing Door/Window Contact
PG9303
UL CB
, PG9975
UL RB
PowerG Wired to Wireless Converter (Supervisory window must be set
to 200 sec when used with Fire and/or CO devices)
PG9HRDW8, PG9WLSHW8
UL RFB CB
SUPPORTED POWER-G SENSORS - NORTH AMERICA
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NOTE:
Only the PowerG sensors marked with
UL CB
in the table above shall be used in UL/ULC Residential and Commercial Burg (UL2610/
ULC-S304 Security Level I-II) listed installations. Devices marked with
UL RB
in the table above shall be used only in UL/ULC Residential Burg
(UL1023/ULC-S304 Security Level I) listed installations. Devices marked with
UL RF
in the table above can be used in UL/ULC Residential Fire
(UL985/ULC-S545) listed installations. Detector Type
Model
Door/Window
SZ-DWS08
UL
Combo Smoke/Heat/CO
CMB-937
UL
SUPPORTED ZIGBEE SENSORS
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NOTE:

UL
indicates -Use only UL/ULC listed devices for UL/ULC certified installations (UL/ULC Residential Fire and Burglary applications
only. Not evaluated for UL/ULC Commercial Burglary applications.
Detector Type
Model
Repeater
RP-600 ME PG2
UL RF
Smoke Detector
SMD-429 ME PG2
UL RF
Heat Detector
SMD-429 HEAT PG2, HTD-432 ME PG2
UL RF
SUPPORTED 868MHz POWER-G SENSORS - UAE
NOTE:

UL
indicates Only the PowerG sensors marked
UL RF
in the table above are UL listed and shall be used in UL Residential Fire (UL985)
listed installations. These devices shall be used only in conjunction with compatible control panel model IQ4 NS UAE that includes Bukhoor
mode. Model IQ4 NS UAE incorporates the PowerG Modem radio card that operates in the 868MHz band. These products are used for
applications in UAE. Model IQ4 NS UAE is UL listed under UL985 (UTOW) standard. SPECIFICATIONS - EUROPE & UNITED KINGDOM
Items
Parameters
IQ4 NS
Platform
Android OS
Android 9
Processor
8 Core
Qualcomm SnapDragon 8 Core SOM (System On a Module) with 16 GB of NAND Flash
User Codes*
Up to 242
Role based (Dealer, Installer, Master, User, Guest, Duress). For EN50131 certified installations use only 6
digit codes, up to 999.998 combinations of codes available. Codes disallowed 000000 and 000001
Network
WiFi
Wi-Fi 802.11 a/b/g/n/ac dual band 2.4/5ghz - including built-in router capability
Cellular
LTE CAT4 (Bands 1, 3, 7, 20, 28A, 28B). For units with 3G WCDMA (Bands 1 and 3).
Z-Wave Plus 800
Up to 167 Devices
167 total devices (80 lights, 20 Locks, 40 Thermostats, 21 Misc, 6 Garage Doors)
PowerG
Up to 128 devices
868 MHz, long range, secure encrypted two-way wireless
Security RF
Depending on the model; DSC 433MHz (Iceland Only)
Bluetooth
Qualcomm Bluetooth Low Energy (BLE) 4.2
Flash Memory
Internal Storage
16GB NAND Flash
LED Indicator
Status LED
Green (Disarmed), Red (Armed), Triple full color RGB LED. Note: Not enabled for EN50131 certified
systems
Speaker/Siren
4w x 1
Front Facing 4watt speakers x1 and 85dB siren. Type Z per EN50131-4: internal, self-powered
*Note: User interface is disabled for 90s after 5 invalid code entries have been made. SPECIFICATIONS - EUROPE & UNITED KINGDOM
Items
Parameters
IQ4 NS
Microphone
MEMs x 1
1 MEMs (micro electro mechanical system) Microphone
Tamper
Tamper Switch
Dual Panel and wall tamper switch with spring release
Battery
Type 18650
Lithium Ion 3.7v/3Ah. Ningbo Veken Battery Co., Ltd, Model VT27 or Icon Energy System Co. Ltd, Model
IAN034NA. Low battery threshold: 3.6v and 10% indication for battery capacity
Buttons
Hard Button
Single wake/sleep button used for sleep/wake, hard reboot, and clean screen cancel
Mechanical
Dimension
6.1”H x 7.5”W x 1”D (155mm x 191mm x 26mm)
Weight
Approximately 1.3 kg
Power Supply
AC/DC External Plug-in
Adapter
Output: 7vDC (
⎓
) 1500mA CC, Input 230 VAC -10%/+15%, 0.68A, 50Hz (for CE/EN Certified
Systems). Current consumption during set & unset procedure: 70mA; quiescent current: 285 mA; max
current in alarm mode: 1070 mA. Control Panel and power supply are suitable for installation only within
the protected premises.
Standyby Time
24h (Battery recharge time [up to 80% of capacity]: 12 h. Energy level of battery in its charged state is
100 %).
Mount
Back Plate
SmartMount wall mount included. SmartMount table stand sold separately. For EN 50131 systems only
wall mount is allowed.
Certification
Europe
CE & CertAlarm (EN Grade 2): Denmark: FP; Finland: FFFH; Norway: FG; Sweden: SBSC
Great Britain
UKCA: Pending. PD 6662 & BS 8243: Pending
Environment
Altitude: Min 0 m to Max 2000m
Humidity range: 20% RH to 93% RH (non-condensing)
Operating Ambient Temperature: Min -10°C to Max 40°C
Storage Ambient Temperature: in -20°C to Max 55°C
EN50130-5 Class I - Indoor ordinary location
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158 Detector Type
Model
Door/Window
PG8945
Door/Window - Shock Sensor
PG8935
Dual Tech (PIR+Microwave) Motion Detector
PG8984(P)
Glassbreak Detector
PG8922
Heat Detector
PG8936H
Keyfobs
PG8929, PG8938, PG8939, PG8949 Note: AES128 encryption used, Over
1.000.000 combinations of unique identification codes available.
Outdoor Motion Detector
PG8944, PG8974(P), PG8994(P)
PIR Motion Detector
PG8904(P), PG8914, PG8924, PG8934(P)
PIR Motion Detectors with Camera
PG8934(P), PG8944
Sirens
PG8901, PG8911
Smoke Detector
PG8936
Wireless CO Detector
PG8913
Wireless Repeater
PG8920
Vanishing Door/Window Contact
PG8975
PowerG Wired to Wireless Converter
PG8HRDW8, PG8WLSHW8
SUPPORTED POWER-G SENSORS - EUROPE & U.K.
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158 SUPPORTED 433 MHz SENSORS (ICELAND ONLY - CE COMPLIANT)
Detector Type
Model
Door/Window Sensor
WS4945NA
Motion Detector
WS4904
Motion Detector
WLS914-433
Glass Break Sensor
WLS912L-433
Shock Sensor
EV-DW4927SS
Smoke Detector
WS4936
Carbon Monoxide Detector
WS4933
2 Button Key Fob
WS4949
4 Button Key Fob
WS4939
Pendant Button
WS4938
Wireless Repeater
WS4920
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158 SPECIFICATIONS - LATIN AMERICA (EXLUDES BRAZIL, COSTA RICA)
Items
Parameters
IQ4 NS
Platform
Android OS
Android 9
Processor
8 Core
Qualcomm SnapDragon 8 Core SOM (System On a Module) with 16 GB of NAND Flash
User Codes
Up to 242
Role based (Dealer, Installer, Master, User, Guest, Duress).
Network
WiFi
Wi-Fi 802.11 a/b/g/n/ac dual band 2.4/5ghz - including built-in router capability
Cellular
LTE CAT4 (Bands 2*, 4* & 7. *not available in Argentina). For units with 3G WCDMA (Bands 2, 4 & 5).
Z-Wave Plus 800
Up to 167 Devices
167 total devices (80 lights, 20 Locks, 40 Thermostats, 21 Misc, 6 Garage Doors)
PowerG
Up to 128 devices
915 MHz, long range, secure encrypted two-way wireless
Security RF
Depending on the model; either S-Line encrypted 319.5MHz, 345MHz or 433MHz
Bluetooth
Qualcomm Bluetooth Low Energy (BLE) 4.2
Flash Memory
Internal Storage
16GB NAND Flash
LED Indicator
Status LED
Green (Disarmed), Red (Armed), Triple full color RGB LED. Note: Not enabled for EN50131 certified
systems
Speaker/Siren
4w x 1
Front Facing 4watt x1 speaker and 85dB siren
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158 Items
Parameters
IQ4 NS
Microphone
MEMs x 1
1 MEMs (micro electro mechanical system) Microphone
Tamper
Tamper Switch
Dual Panel and wall tamper switch with spring release
Battery
Type 18650
Lithium Ion 3000mAh. Ningbo Veken Battery Co., Ltd, Model VT27 or Icon Energy System Co. Ltd,
Model IAN034NA
Buttons
Hard Button
Single wake/sleep button used for sleep/wake, hard reboot, and clean screen cancel
Mechanical
Dimension
6.1”H x 7.5”W x 1”D (155mm x 191mm x 26mm)
Power Supply
AC/DC External Plug-in
Adapter
Output: 7vDC (
⎓
) 1000mA CC, or 7vDC (
⎓
) 1.5A CC, Input 100-240VAC 50/60Hz. Adapter evaluated
at 120vAC for UL/cUL
Mount
Back Plate
SmartMount wall mount included. SmartMount table stand or sold separately.
Certification
Argentina
Reserved
Chile
Columbia
Uruguay
Temperature
Operational
0 to 49C, up to 93% rela
;ve humidity, indoor, dry ordinary loca
;ons use only
Storage
-20 to 50C
SPECIFICATIONS - LATIN AMERICA (EXLUDES BRAZIL, COSTA RICA)
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158 Detector Type
Model
Door/Window
PG9945

, PG9307, PG9309, PG9312

Door/Window - Shock Sensor
PG9935
Dual Tech (PIR+Microwave) Motion Detector
PG9984(P)
Glassbreak Detector
PG9922
Heat Detector
PG9936H
Keyfobs
PG9929, PG9939, PG9949, PG9938
Outdoor Motion Detector
PG9902, PG9974(P), PG9994(P)
PIR Motion Detector
PG9904(P), PG9914, PG9924, PG9862, PG9872
PIR Motion Detectors with Camera
PG9934(P), PG9944
Sirens
PG9901, PG9911
Smoke Detector
PG9936
Wireless CO Detector
PG9933
Wireless Repeater
PG9920
Vanishing Door/Window Contact
PG9303, PG9975
PowerG Wired to Wireless Converter
PG9HRDW8, PG9WLSHW8
SUPPORTED POWER-G SENSORS - LATIN AMERICA
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158 SPECIFICATIONS - BRAZIL, COSTA RICA
Items
Parameters
IQ Panel 4
Platform
Android OS
Android 9
Processor
8 Core
Qualcomm SnapDragon 8 Core SOM (System On a Module) with 16 GB of NAND Flash
User Codes
Up to 242
Role based (Dealer, Installer, Master, User, Guest, Duress).
Network
WiFi
Wi-Fi 802.11 a/b/g/n/ac dual band 2.4/5ghz - including built-in router capability
Cellular
LTE CAT4 (Bands B1*, B3, B5* & B7. *Not available in Brazil).
For units with 3G WCDMA (Bands 1 and 3).
Z-Wave Plus 700/800
Up to 167 Devices
167 total devices (80 lights, 20 Locks, 40 Thermostats, 21 Misc, 6 Garage Doors)
PowerG
Up to 128 devices
915 MHz (Costa Rica), 433MHz (Brazil), long range, secure encrypted two-way wireless
Security RF
Depending on the model; either S-Line encrypted 319.5MHz, 345MHz or 433MHz
Bluetooth
Qualcomm Bluetooth Low Energy (BLE) 4.2
Flash Memory
Internal Storage
16GB NAND Flash
LED Indicator
Status LED
Green (Disarmed), Red (Armed), Triple full color RGB LED. Note: Not enabled for EN50131 certified
systems
Speakers/Siren
4w x 4
QuadSound 4x Front Facing 4watt speakers and 85dB siren
Camera
Front Camera
8MP wide angle 120° field of view, fixed focus camera with FlexTilt adjustment
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158 Items
Parameters
IQ Panel 4
Microphone
MEMs x 3
3 MEMs (micro electro mechanical system) Microphones with echo cancellation
Tamper
Tamper Switch
Dual Panel and wall tamper switch with spring release
Battery
Type 18650
Lithium Ion 3000mAh. Ningbo Veken Battery Co., Ltd, Model VT27 or Icon Energy System Co. Ltd,
Model IAN034NA
Buttons
Hard Button
Single wake/sleep button used for sleep/wake, hard reboot, and clean screen cancel
Mechanical
Dimension
6.1”H x 7.5”W x 1”D (155mm x 191mm x 26mm)
Power Supply
AC/DC External Plug-in
Adapter
Output: 7vDC (
⎓
) 1000mA CC, or 7vDC (
⎓
) 1.5A CC, Input 100-240VAC 50/60Hz.
Mount
Back Plate
SmartMount wall mount included. SmartMount table stand or SmartMount IQ Base table stand with
built-in subwoofer sold separately.
Certification
Argentina
Reserved
Chile
Columbia
Uruguay
Temperature
Operational
0 to 49C, up to 93% rela
;ve humidity, indoor, dry ordinary loca
;ons use only
Storage
-20 to 50C (not evaluated by UL/ULC)
SPECIFICATIONS - BRAZIL, COSTA RICA
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158 Document#: IQ4NS-IM-NA
Version: 1.1.A.2
Revision Date: 2206
Software Version: 4.3.0
Qolsys Inc. proprietary.
Reproduction without permission is not permitted.