Qolsys TSB #200413 IQ Panel 2 & IQ Panel 2 Plus Firmware Update 2.5.2 - Dated 05/04/20



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Document Transcript

TSB #:
200413
DATE:
05/04/20
RE:
IQ PANEL 2 & 2 PLUS - 2.5.2 SOFTWARE UPDATE
RELEASE NOTES & UPDATE INSTRUCTIONS -
REVISED

Release Notes:
Qolsys Fixes/Improvements:

Improved filtering for low battery alerts when using an IQ Hardwire 16
Alarm.com Fixes/Improvements:

Updates to broadband communication between the panel and Alarm.com

Fix for reporting carrier stats to the backend for enhanced troubleshooting

Fixes for intermittent issues with image uploads
*
NOTE:
If manually applying the 2.5.2 software update via the patch tag below to a panel currently running 2.5.0 or
2.5.1 software, you must FIRST do the following:
1.
Change the Log Level to Verbose from Settings/Advanced Settings/Installation/System Logs. Wait 2 minutes.
2.
Change the Log Level back to Debug from Settings/Advanced Settings/Installation/System Logs. Wait 2 minutes.
3.
Reboot the Panel from Settings/Advanced Settings/Panel Reboot.
4.
After the Panel reboots, wait 10 minutes for all sensors to re-sync and for systems to come back online. You may
then update like normal via the patch tag in the instructions below.
If the update is pushed remotely from A
larm.com
these steps are done automatically and no action or manual log
level change is required.
Update Instructions:
Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install
this update wirelessly.
1- Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”

3- Enter a valid installer code (default is 1111)

4- Touch "Upgrade Software"
5 -Touch “Patch Tag” and enter the patch
iqpanel2.5.2
then touch OK

6- Touch "Upgrade Using Network" (panel must be connected to Wi-Fi).
 
Update will download and install

7- Once complete touch "OK" to reboot the panel.
 
DO NOT TOUCH THE SCREEN.

 
The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.
For more information visit:
https://dealers.qolsys.com/software-downloads/
or email:
techsupport@qolsys.com
TECHNICAL SERVICE BULLETIN
IQ PANEL 2 & 2 PLUS - 2.5.2 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS


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