Trent F. from Greenville, South Carolina
Did You Install Your Own System?
The idea of installing a new alarm system in my home was daunting. However, with AlarmGrid's instructional videos and excellent phone support, it was surprisingly simple. The most difficult part of the installation process
was deciding which system to choose.
Why did you pick Alarm Grid over other monitoring companies?
Price was the #1 reason for choosing Alarm Grid, both for installation and
monitoring. Other companies wanted thousands of dollars for equipment and setup, while I spent less than $750 with AlarmGrid. On top of that the
monitoring services were about half the price! Customer reviews was the
other reason we chose Alarm Grid. All the reviews we found were
extremely positive and now being a customer myself, I see why.
Do you feel safer as a result of Alarm Grid monitoring your house?
We absolutely feel safer with Alarm Grid Monitoring! Getting text messages when an alarm is triggered is great! It puts us at ease while we are away, especially since we have pets at home.
Did you Use Alarm Grid's Online Resources?
Alarm Grid's YouTube videos helped us in many ways. First, it helped us chose which system was right for us. Reading online manuals and summaries were not enough for us, we wanted to see it in action before buying. Secondly, installation was a breeze with their step-by-step videos.
What Did You Think About Alarm Grid's Customer Service
During initial install of my control panel, I ran into a minor issue. I could have resolved the problem myself, however I wanted to make sure it was done right. Therefore I called in the experts at Alarm Grid. They were extremely helpful, and quickly confirmed my setup was correct. In both communication methods, email and phone call, they were quick to answer, very willing to help and had a positive attitude. Unlike other company support departments, it was hassle-free and resulted in a very positive customer experience.