2GIG Edge: Activating on Alarm com
In this video, Jorge from Alarm Grid shows you how to activate the 2GIG Edge Security System for monitoring service on the Alarm.com platform. The majority of the activation process is handled by your alarm monitoring company. As an end-user, your responsibility is to provide them the IMEI number for the 2GIG Edge System's internal cellular communicator. And then, after the system has been activated, you will need to create your Alarm.com account. You will receive an email with instructions and steps to follow, which makes it possible to create a new ADC account.
As part of the Alarm.com account creation process, you will typically use the email address associated with your alarm monitoring account as the "username" for your new Alarm.com account. The only real creative component that you will need to come up with and set on your own is the password associated with the Alarm.com account. Totally optional is the process of setting up two factor authentication (2FA) for your Alarm.com account, which will provide an added layer of security and protection to keep your Alarm.com account safe and secure.
When your system needs to communicate out, all information is passed through the Alarm.com servers. Depending on your monitoring plan, Alarm.com will forward information to a central monitoring station and/or to you the end-user directly via text and/or email. Again, the actual details will vary based upon the monitoring service provided from your monitoring plan. Check with your monitoring company, and make sure that you have an adequate selection of services included on your monitoring account based upon your unique needs. As far as activating new Alarm.com Monitoring Service, your monitoring provider will handle the majority of the process and walk your through anything that you don't understand. Your biggest jobs during the activation process are to obtian and provide the system's unique IMEI number, which is also called the 2GIG Edge Serial Number, and to listen carefully to your activator and follow any instructions that they provide.
[THEME LOGO] Hey, DIYers, Jorge from Alarm Grid here. Today, I'm going to be going over how to activate your new 2GIG EDGE system on alarm.com. So there's going to be a couple of things you have to do. For the majority of the process though, the alarm company that you guys choose is going to do most of the work. There might be a thing or two you guys have to do, which I will explain here in a second. So the first thing is understanding what alarm.com is. That is the service that alarm companies use to activate your 2GIG systems. Alarm.com is a web-based platform. It is also an application that you can download on your phone that allows you to control your alarm system, when you have it monitored and activated from your cell phone or the website. It lets you arm and disarm. Lets you control any Z-Wave devices you have tied into the system. If you have alarm.com cameras, you can look at video feed. If you have the SVR, you can look at 24-hour streaming from those alarm.com cameras. There's a lot more I can go on days about this but today, I just want to talk about what you have to do to activate the system. So the first thing you need to do is get the IMEI number. We actually have a video on that, on how to find the IMEI number. There is a couple of different ways. It's very easy, it's nothing difficult. So make sure you check that video out to find the IMEI on the system, but you will need to have the IMEI because that is what the companies use to activate your 2GIG system. So the IMEI is basically-- think of it as like a unique identifier of the system that alarm companies use to communicate to your system and not somebody else's. So every panel will have a different IMEI or serial number, and that's how alarm companies like us activate and speak directly to your system only. So once you have the IMEI, the next step is to find the company that you guys want to use. We offer a bunch of alarm.com plans that you can sign up for. When you sign up for alarm.com through us, we are going to ask you for the IMEI. And that's where you enter it in. Once we have your sign up, or once the company of your choosing has your alarm sign up, the rest of it is pretty much in their hands. There's one other step you guys will have to do, which will be a cellular radio test. So they're going to create an alarm.com account with your panel serial number or the IMEI. And once they create that account, they're going to require you-- and you want to usually get a technician to either do this on the phone for you. If you're using a local company, they'll probably have somebody go out and do the cell test themselves. But if you're a DIYer, we're going to walk you through how to run that cell test on the system. And we're actually going to make another video on the cellular radio test as well. So there's two things, right? You sign up for the IMEI-- or I'm sorry, you get the IMEI number. You're going to sign up for the plan, providing that number. The alarm company will then create the account. And you're going to send a cellular radio test from the system. And once you send that cellular radio test, your system is pretty much reporting to the alarm.com account, and you can start using the application. For remote control, you can start having the system monitored. It all depends on the service you guys sign up for and what features you're looking for. Really fast, I actually want to show you guys, because we activated this 2GIG EDGE system, and I have what the welcome email will look like if you were to be monitored with us. If we're going with someone else, it might look a little different, keep that in mind. But here's what it looks like with us. So once your alarm.com account gets created, you're going to receive an email. Like I said, this alarm.com account was created by us, Alarm Grid. So that's why it has our logo at the top. The company that you choose may have a different logo. It's up to you guys. But basically it's going to look similar to this. It's going to say, hey, your name. Welcome to Alarm Grid, Inc, or your alarm company's name. It's going to give you a temporary-- it's going to give you a login name. And it'll give you a temporary password. Once you hit get started, you're then taken to the setup of alarm.com. So that setup wizard that you will get-- you can do it from your phone. You can do it from a computer, you can download the app. Basically, it's just going to walk you through the whole thing. It's very self-explanatory. It's going to ask you for your name, it's going to ask for your address. Basically, the walk-through walks you through setting up your whole alarm.com account. And if you guys need help or if there is any confusion with that, you're more than welcome to contact the company that you went with for monitoring. If you chose us, our technicians are here Monday through Friday, 9:00 to 8:00 PM Eastern. And they're more than happy to walk you through any questions you may have. So those are two quick, very easy, simple steps to get your 2GIG EDGE system activated on alarm.com. If you guys have any questions about how to activate it, if you're still unclear about something, please feel free to reach out to us, email@example.com. Feel free to call the number at the top of our website. If you guys found the video hopeful, please make sure you guys hit Like underneath, subscribe to the YouTube channel, and hit the little bell icon so whenever we upload new content, you guys get notified. I'm Jorge from Alarm Grid. I'll see you guys next time.