Syncing the Time On A 2GIG GC3e

Syncing the Time On A 2GIG GC3e


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Description

In this video, Jarrett explains how the time is synced on a 2GIG GC3e. If the 2GIG GC3e System is monitored and set up with the Alarm.com service, then the time will be automatically synchronized based on the Zip Code set for the user's Alarm.com account. When the Zip Code on the Alarm.com account is updated, the time associated for the Zip Code will be pushed down to the panel. The time sync may not occur right away, so just be patient. You can try to get the sync to perform more quickly by power rebooting the panel. Once the panel powers back on, syncing with Alarm.com will be one of the first things it does. And with the sync, the time will update based on the set zip code.

It is important to note that an Alarm.com end user is not able to change the Zip Code on their own account. Only the user's alarm monitoring company is able to update this information. The user should contact their monitoring provider and ask them to change the Zip Code if the current information is incorrect. Again, the displayed time and date will update once the information is pulled from Alarm.com, and the "sync" takes effect. The only way that the user can manually change the time locally at the panel is if the GC3e System is not monitored, and therefore, not set up with the Alarm.com service. There is a menu option within the system where you can make time and date adjustments manually. But remember, you can't do this if the system is set up with Alarm.com, as whatever time and date you set on the panel will get overwritten once the system fetches the current information from Alarm.com. One good thing about the fact that the panel automatically gets the time from Alarm.com is that you will not need to update the time for Daylight Savings. Alarm.com will do that for you!

https://www.alarmgrid.com/faq/how-do-i-sync-the-time-on-my-2gig-gc3e

http://alrm.gd/get-monitored


Transcript

hey diy is jared here from alarm grid uh today we're going to be going over how you would sync the time on your gc3e um you don't have to do that actually either basically when you have the gc3e setup with an alarm.com account um the time zone is actually synced directly to the panel um there is a specific zip code that is set within the alarm.com account which um basically sets the time zone for that gc3e so if you're in florida and you have a specific florida zip code then essentially the panel is going to be set to eastern time zone due to that zip code that is set within the account so if you ever wanted to change the time zone on or within your learn.com account um or sorry if you wanted to change the zip code within the alarm.com account so that yours your panel can show a different time zone then you would have to contact the alarm monitoring company so that they can go ahead and access your account and change that zip code for you and whenever they change that zip code the again the time zone is going to be automatically pushed down to this panel sometimes it could take a little bit for it to go ahead and be pushed down but it will automatically sync over so you don't have to do anything um and then when it comes to daylight savings time it's the same exact thing you don't have to change anything at all that's already automatically synced to your gc3e um it's already preset within the alarm.com account so nothing you have to do if you ever did want to make that change then you would have to contact the monitoring company to go ahead and change the zip code that is shown on the account so if your gc3e is not connected to an alarm.com account yet that's fine you can manually change the time zone on the panel now whenever you change the time zone on the panel and you set up that system with alarm.com that's the time zone that is going to show at that point will be the one that's set up within alarm.com so again that zip code that zip code that is set within that account will automatically push that time zone that's associated with that zip code to the panel but if you did want to go ahead and manually change the date and time on your system it's very easy um you would just have to go into the system settings and use your master code so down here at the bottom right you have the system settings if you tap on that it'll bring up this keypad and you want to enter the master code the default for this panel is one one one one and now what you want to do is go into date and time should normally be on the second row so if you tap on it it's going to bring you to this window here over on the left as you can see you have set date so right here you have month in the middle you have day and then over to the right it is year so um basically you know let's say we were in uh november you just go ahead and drag it until you see november if you want to change the day you go ahead and drag it to let's say november 30th and then the year we'll go back to or we'll go up to 2035. so if everything you've confirmed is good to go um then you would just go ahead and tap on this uh green arrow over here or the check mark um but before you do that you want to make sure that the time is set up correctly too so over on the right side of that you're going to see a set time you have hour minute and am and pm so if it's six o'clock uh let's say 6 55 in the morning you go ahead and drag the hour until you see six you drag the minute until it's 55 or whichever whichever time it is at that moment and then if it is am you want to switch at the am if it's pm you just drag it up and go to pm and then once all of that is confirmed you go ahead and tap on the green check mark so we'll go ahead and see if we can set it to 2035 and there you go once you click on the check mark then it's just going to take you back to the main screen and if you want to go ahead and hit the back or go back to the main screen as you uh can see here it's november 30th where we are in the year 2035 at this point and it is now 6 55 a.m even though it's 10 o'clock right now so that is how you would go ahead and manually change the date and time on your gc3e but again keep in mind once you set up that panel with an alarm.com account it's going to grab it's going to automatically sync the timezone that is set within that account so if you wanted to go ahead and have your monitoring company change the time zone for you first what you want to do is make sure that your system is set up with an alarm.com account and a monitoring plan the gc3e can't just connect to alarm.com by itself you have to go ahead and set up a monitoring service with the alarm company now first before you do that you need to make sure that your system has a compatible lte communicator this system cannot use 3g communicators especially with the pending 3g shutdown coming up so the there are two lte communicators that are compatible with this panel you have a verizon lte version and then you have an att lte version that's if you're in the u.s there's specific rogers and telus communicators available if you're in canada as well but for the for the lte ones for the us then we're going to be looking at the lte dash or i'm sorry ltev1-a-gc3 that's the verizon lte communicator and then you have the lte-a-gc3 which is the att lte communicator both work very fine work perfectly fine with this panel we have plenty of customers right now that use them and they work great now once you confirm that you have that then the next step is setting up a monitoring plan that can support the alarm.com service if you want to go ahead or if you don't have service already and you want to be monitored through alarm grid go ahead and check out the monitoring plans that we have the link is in the description below and you can go ahead and check out all the different plans that we have for alarm.com and once you have that set up then the next step or once you have the monitoring service set up and you have alarm.com um activated then the next step is contacting the alarm company and have them change the zip code that's on the account um depending on whichever you are go ahead and give them the correct zip code and then this the alarm.com account will just automatically sync those settings or the time zone to this panel now as i said the sync isn't going to be immediate all the time sometimes it can be but if it's not showing immediately you can do a reboot and once you've done rebooting the system then it would show up with that new time zone so with a new time if you want to go ahead and reboot it you can just mainly reboot it by taking the system off the back plate you just open it up and then you unplug the battery back up and then you find the power transformer that is plugged into an outlet that's currently powering up the system you want to unplug that too so the system completely powers down and then once you've confirmed the system's powered down just go ahead and power it back up plug in the battery back up and then plug in the transformer and you're done once this but once it's powered up then you should be able to see that new synced time zone that should be showing up on the panel now the last way to go ahead and change the time zone on your system is by accessing your alarm.com account through the website if you want to go ahead and do that it's very simple we're going to go ahead and show you how to do that real quick okay so if you wanted to go ahead and change your time zone through the alarm.com accounts just go ahead and log into alarm.com through the website right now we are logged into the account uh through the website at the moment it's just alarm.com it's basically what it is and then once you're logged in you're going to go into the system settings so just tap on the hamburger button at the top left of that screen depending on the interface that you see here and then go ahead and tap on settings and you want to go into accounting account management once you're in here hit that hamburger button again and you're going to go to system information and then you're going to be within this the account management window here and at the bottom you'll see time zone if you right now it is set to eastern standard time if you want to go ahead and change it you just tap on the drop down or tap on that box and you'll see all these different options right here to go ahead and change your time zone so wherever you are just go ahead and make sure that you using the right one once you've done that just tap on updates and then it's going to automatically sync the um the time zone to your system and that is how you sync the time zone on your 2gig gc3e system if you want if you have any further questions about the gc3e or alarm systems in general please reach us at support alarmgrid.com or go to our website alarmgrid.com if you found this video helpful please like and subscribe if you want notifications of future videos please click the bell icon this is jared with alarm grid you have a wonderful day


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