Troubleshooting a Lyric Using Apple HomeKit

Troubleshooting a Lyric Using Apple HomeKit


Description

https://www.alarmgrid.com/faq/how-do-i-troubleshoot-a-lyric-using-apple-homekit http://alrm.gd/get-monitored.


Transcript

hey diy-ers george here from alarm grid today i'm going to be showing you guys how to troubleshoot a lyric system that's using apple homekit so first of all what is apple homekit how do you get it on the lyric system a lot of people they buy the system and they automatically expect to start working with their with their apple home kit and all their other home kit devices that actually is not the case first one in order to enable homekit you are going to need a monitoring company to enable homekit on the actual system itself so it does not work right out of the box with homekit you need to activate the panel with an alarm company and they have to send on a command to enable the home kit feature on the actual system itself two your home kit devices do not directly work with the system they're actually bridged by a home kit device like this ipad if you have an apple tv if you have an iphone you're going to be using the homekit app to integrate other homekit devices such as lights locks thermostats cameras doorbells whatever it may be you're going to be using the homekit app to integrate those homekit devices to the honeywell lyric and obviously like i said you need to have that feature enabled by a monitoring company on the system it does not repeat does not work right out of the box all right so let's say you guys have homekit enabled lyric's been working great your home kit's been working great the integrations are amazing but then all of a sudden you start getting a no response which i'm going to show you guys in a second here on the tablet you open up homekit and your system is showing you no response or unavailable which sometimes does happen whenever there's a wi-fi issue or something like that a couple of troubleshooting steps to do one you want to make sure you have home kit enabled which like i said earlier you need to have that enabled by the monitoring company two you want to make sure that the tablet or whatever device you're using home kit on is on the same wi-fi network as the lyric something to keep in mind the lyric only connects to a 2.4 gigahertz wi-fi network so if you're using an ipad your iphone and your your router does 5 gigahertz and a 2.4 gigahertz frequency it might not be working if it's connected to the 5 because the lyric only connects to 2.4 so always make sure it's connected to the same wi-fi network i'm going to go ahead and open up my tablet real fast and show you guys some other steps we can go ahead and do one other thing you guys can do uh before actually removing um the lyric from home kit and resetting home kit on the actual system itself you guys can actually just do a reboot on your modem and reboot the panel itself so obviously um you know we're all not new to rebooting a router you unplug it from power leave it off for 30 seconds you can also try rebooting the lyric system unplug the backup battery and unplug the system from the outlet or if you're using the lt cable just use a little barrel connector remove it and the system will power down and then just power everything back up sometimes everything just pairs together and everything starts working again and then if that still doesn't work then that's when you're going to need to unfortunately reset home kit and remove the accessory from your home kit app all right guys so i have my tablet on the um apple homekit app as you see there i'm getting that issue that some of you guys may get it says no response or it might say unavailable um so the very first thing i'm gonna do i'm just gonna go ahead and delete the panel from my home kit it might not be that convenient for you guys to do if you have a whole bunch of scenes and everything set up but if it comes down to it this will be probably the last step to troubleshoot after you've checked the wi-fi network and everything so you might have to delete the lyric and re-add it and then if you have a whole bunch of other devices recreate the scenes all over again alright so the first thing i'm going to do to delete it let me just see here all right so there's a little exclamation point right on top of the default room lyric that says no response i'm going to hit that exclamation point i'm going to hit the little gear icon in the bottom right i'm going to scroll that down to the bottom and there should be a remove accessory so i'm going to remove the lyric system from my home kit for now starting fresh again if you have a bunch of other home kit devices those should still be fine all we did was remove the lyric now what i'm going to do on the lyric after i remove it on my apple homekit i want to reset apple homekit on my lyric system so you guys are going to need the master code for this so i'm going to go to let's say you're in the primary screen this would be the screen security automation video smart scenes you're going to go to security when you're in security you're going to go to tools now here you're going to use a master code which is a lot different than an installer code so the master code mine is defaulted at 1 2 3 4. from there i'm going to go to advanced and then i'm going to go to reset home kit are you sure yes this is going to basically wipe out any home kit that was recently paired to the lyric system which again we want to do that so that we can start fresh all right now after i reset it it'll bring me here i can go ahead and hit the back arrow key if i want to make sure uh what why what wi-fi network my system is connected to i can easily go right here to wi-fi config um i can go to scan access point real fast and then from there should show you show me a check mark as to what's right next to the network that i'm connected to so i'm connected to alarm grid good so now i know when i'm connecting my tablet now i'm just going to check the wi-fi real fast it's connected to alarm grid so the same wi-fi network now from here i'm going to go to add accessory and again remember when you're doing add accessory on apple homekit you're not going to have a code nothing to scan so you're going to hit i don't have a code or cannot scan and then it should show you the lyric you probably are only gonna have one lyric in your house so when you see that lyric you're gonna select that luckily all the other lyrics didn't pop up on mine so i'm gonna go ahead and just select that one right there it's going to ask me to enter in a code if you look at the lyric system it's also asking me to enter in a code you need to enter in the master code that's the pairing authorization so you need to enter in one two three four that's my master code and then it's gonna give you that code now from here you can either use a camera and point it at the lyric screen or you can just type it in yourself three seven oh four six four six six and then hit continue remember yours is going to be different it's not going to be the same code so do not try to use that number that you just saw on my lyric because it will not work you need to use the one that's on your lyric all right now it's going to ask you to go through the whole setup all over again where is the lyric located um and all those other steps whenever you're setting up a home kit device but these are the basic steps that you guys want to go through whenever you're troubleshooting home kit on the lyric system if you have any issue with home kit you want to try these steps first and if this still doesn't work the last step would be to call your monitoring company and just see what's going on maybe they can reset it for you um or something like that if you guys have any other questions please feel free to email us at support alarmgrid.com if you found the video helpful make sure you hit like underneath subscribe to the youtube channel and hit that little bell icon so whenever we upload new content you guys get notified i'm george and i'll see you guys next time


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