Upgrading the 2GIG GC3 to an LTE Communicator

Upgrading the 2GIG GC3 to an LTE Communicator

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http://alrm.gd/get-monitored Please Note: When swapping the cell module in the 2GIG GC3, you must coordinate the physical swap of the module with the ...


hey di wires I'm George from alarm grid today we're gonna be going over how to upgrade your cellular communicator in your 2gig gc3 so today we're actually going to be upgrading our CDMA communicator that we have in the GC through right now to an LTE communicator alright first thing you do want to make sure before you upgrade this communicator is to let your monitoring company know that you're going to be doing so why because they're gonna need the new serial number or in your case a donate information off of that cell radio and the reason they needed it so that they can in put it into alarm comm to get it activated for you so whoever you're being monitored by just make sure that you let them know beforehand that you are upgrading the cellular communicator also if you're gonna be upgrading the cellular communicator to an LTE make sure your panels on the correct firmware the firmware needs to be 3.0 point 2 now we have that we have that step on our page we actually have a video and an FAQ on how to upgrade your gc3 firmware so if you guys need help doing that as well make sure you look up that FAQ and that video and you'll be able to get your gc3 on the latest firmware now just to go ahead and start off if you guys have never replaced the firmware on the GC 3 it's actually pretty easy and i'm gonna show you guys how to do that right now first thing we want to do is make sure we go into system settings in the bottom right hand corner we're gonna enter in our master code or our installer code right now it doesn't matter which one you use for instance I can use my master code which is default to that one-one-one-one obviously yours may be different if your your monitoring company has changed it you could have also used the default installer code if you guys haven't changed it as well it's 1 5 6 1 again if all of those codes have been changed you want to make sure you use one of the ones that you know or one of the ones that is tied into your system so master code or the installer code now that I'm on this screen I'm gonna scroll all the way down and you should see the option to do so radial swap once I hit on that sale radio swap it's gonna ask me to begin now once I hit this begin I'm going to need to base we open up this little side compartment here take out the old cell radio and put the new one in now it's telling me to remove the cell module now some of you guys when you go to open up this little side cover here if you're looking at it directly it's actually on the left-hand side you'll notice that it may be locked it doesn't come out if you push out on that little tab it could be because the cell radio cover is actually locked and I'm gonna show you guys how to unlock it right now so first thing you're gonna need is a flathead right we're gonna need around the the silver trim right here there's actually a small little gap so you're gonna put your flat head right into that little gap and you're gonna twist it to the side to pop the cover try holding that side open so that you can actually pop multiple sides and the cover should come right off now there's this little screw right here if you guys have yours set to l4 locked that means that this little side cover is not gonna open up now usually we leave it as unlocked the side cover doesn't come off on its own either it's just so that if you want to prevent someone from manually opening it it's not like the side cover is gonna fall out it's just gonna prevent anyone from actually manually releasing the side cover so I mean you can leave it as locked after you install the new one but for right now you do have to unlock it so give me just one moment all right so now that I finally got the little screw taken out again if you guys want you can actually just put this little screw in the unlock in the unlock spot right here and let in that slot again you really don't need to have this in the lock space unless you're really worried about your kids or someone pulling this little slot out right so after you have the little screw taken out I'm just gonna leave it off to the side if you wanna if you wants you can actually just screw it into the unlock slot there and you should be fine I'm gonna put my cover back on so this just snaps into place snap all four corners good good snapped into place so again if you place your left thumb after you unlock the little side cover this side cover now should come out pretty easily now it wants us to remove the cell module and insert the new one so we're gonna remove the cell module it has a little plastic tab give me one second whoops let me go back into that screen so radio swap remove the cell module I'm gonna just gonna pull it out if you see how's this little kind of tab right here that allows you to pull it out by so all you do when you just grab the little tab you pull it out it comes directly out the system alright now we need the LTE communicator so let me just go ahead and grab that for you and then if you see the panel notices we took out the cell module so after we take out the cell module now it's saying that to insert the cell radio module and select done so now it's waiting for us to input the new LTE gc3 cellular communicator which is uh comes in this little packaging right here so let me go ahead and open it up for you alright comes in a little bubble wrap take it out and again if you guys need to get the serial number remember it's actually found on the sticker on the cell radio yeah obviously you don't need to zoom in but every cell radio is gonna come with a little sticker which you can actually get to study their information for it and your monitoring company is going to need the serial number which is abbreviated at as SN that's Sierra Sierra known in the Sierra November and then it's all and then it will probably also need the IMEI alright so make sure you get one of those two numbers and the monitoring company should be fine with either or so now it's saying to insert the new cell radio module it only fits in one way so you just put it into the little side cover and it fits directly in once you have that in there go ahead and put your little side cover back on as well put it in the back first give me one moment after you put the back in cut and close it up insert the cell radio module and select done after we select done it's gonna start registering so it might take a little bit on the system as you see now it says working so what it's doing right now is it's registering the cellular communicator it's recognizing that it took out the old one and it's basically setting all the settings to the LTE so once it's done it'll actually I believe it'll say done on the screen and then we just back out to the home screen and it's always best after you input a new cell module to send a cell radio test to your central or to your monitoring company so that it can verify that it's working they can check the signal strength and make sure that everything is still the same as before you just upgraded to an LTE now one of the reasons you also may be upgrading to an LTE communicator is if your CDMA is going into a sunset so for those of you who have CDMA right now you actually are good for a couple more years I don't know exactly when the exact sunset date is for CDMA but I know you have a good two to three years left on that I believe it's sometime in 2022 but again that's just for the CDMA radios on the actual alarm systems so if the CDMA sunsets or if the CDMA just stops working obviously contact your monitoring company first to see what the issue is and if it does turn out to be that the CDMA radio is no longer working or it's obsolete then that's just when you may need to upgrade to an LTE communicator which is going to give you long longer longevity for the lifetime of the cellular communicator again this usually takes a couple of minutes so as soon as it's done I'll show you guys how to do the cell radio test alright so it looks like the registration finished however as you see we're getting an error here well it was there was an error saying that the cell radio was not detected but then I gave it a couple of seconds here and now it says that the cell radio module swap was complete so as you see it takes a little bit for the system to recognize that there's a new cellular module in there so if you see that error don't get alarmed just give it a couple more seconds and it'll come up on here and before I said that it was gonna give you a done option it actually even better gives you the radio test button right there alright so as you see on this screen it's actually asking if you want to do the cell the radio test from right there so you guys can either choose to do the radio tests with your monitoring company on the line or you guys can just back out to the home screen so just hit the little green house button here to bring you back to the home screen and again this was just a quick video on how to upgrade your cellular communicator in your gc3 to an LTE communicator you want to make sure you use that cell radio swap obviously make sure you work with your monitoring company and you let them know that way that they can they can make sure everything is ready and set for you to go but if you guys do have any questions feel free to email us at support at alarm grid comm if you guys found this video helpful make sure you hit like underneath subscribe to the YouTube channel and enable the notifications so whenever we upload new content you guys do get notified I'm George I'll see you guys next time