COVID-19 Alert To DIYers: COVID-19 has severely affected supplier inventory. Product availability, at the moment, is in flux. If you order today, depending on the product, there may be a significant delay in shipping it to you. We apologize for any delays, and assure you that products will be shipped as soon as we can get them. Before COVID, we had significant stock of nearly every popular product that we sell. But demand has outpaced our supplier's ability to meet it, and has exhausted the stock we had purchased to meet increased demand during the government-mandated lockdowns. If you need the product right away, it is unlikely we will be able to accommodate you. For that we apologize. We ask for your patience as we all navigate this unique situation together. Be nice to our employees, they are doing their best to answer your questions and get your product to you as quickly as they can.
Regarding Shipping: Like our suppliers, shipping companies have been deeply affected by the COVID-19 epidemic. Please understand, at the moment, shipping speeds are varying from their promised times. While we ship most items promptly, UPS and USPS, are often not getting products to our customers within the promised timeframe. We are unable to offer refunds for slower shipping at the moment, as this is not within our control. We pay for the shipping speed requested, and, at the moment, our shipping partners are unable to meet their own standards of speed and reliability (this is true of overnight as well) We apologize for this, but can't do anything about it. Please be aware, however, that shipping speeds still matter. While 3-day shipping may, sometimes mean 4-day shipping, it will still be faster than Ground. If you need your product quickly, please choose faster shipping, as it will be faster. But do not expect to get the product in the expected timeframe.
To installers: We have seen an uptick in orders from individuals we suspect to be professional installers. If you are here to get product quickly because you are unable to get the product at your usual supplier, rest assured, we are also out of the product and won't be able to fulfill your order in a timely manner. Like our end-users, we will be delivering products as soon as we get them in.
The Qolsys TSB #201026 outlines an issue that affects the IQ2 LiftMaster Garage Door integration and System Firmware Version 2.5.3. Upon upgrading to Firmware Version 2.53, the status of the LiftMaster Garage Door may be displayed incorrectly, and you may be unable to control the garage door from the IQ2 panel. The issue should be fixed in 2.5.4. This TSB is dated 10/26/20. Learn about this issue.
This Honeywell Lyric Controller Garage Door Setup Guide teaches you how to configure a Honeywell Lyric Alarm System to operate a garage door. This requires adding a garage door sensor and a Honeywell 5877 Relay Module. Learn how to set a Honeywell Lyric Alarm System up for controlling a garage door.
The Resideo TC2 & IFTTT Quick Reference Guide teaches users how to get started using If This, Then That (IFTTT) with Total Connect 2.0. This integration can be completed by adding the Total Connect 2.0 Applet from within the IFTTT App. The quick guide is dated 03/19. Learn how to use IFTTT with TC2.
The Alarm.com LiftMaster MyQ Integration Setup Guide shows alarm dealers how to register a MyQ Internet Gateway 828LM for an end user through either the Alarm.com Dealer Website or through the Alarm.com Customer Website. Learn how to get started with your Alarm.com LiftMaster MyQ Garage Door Opener.
The Total Connect 2.0 Chamberlain MyQ Integration Guide helps a user set up their Chamberlain MyQ Garage Door Controller with their Total Connect 2.0 account. A user can access Total Connect 2.0 in order to operate the garage door controller remotely. Learn how to get started with a MyQ Garage Door.