Clearing a Latched Alarm Using a TuxedoTouch Keypad

Clearing a Latched Alarm Using a TuxedoTouch Keypad


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Description

In this video, Michael from Alarm Grid explains how to clear a latched alarm from a Honeywell VISTA System by using a Honeywell Tuxedo Touch Keypad. A latched alarm refers to an alarm that is "stuck". In other words, the alarm does not go away and clear as soon as you perform a system disarm. The reason why this happens is due to the "alarm memory" feature that Honeywell intentionally programmed into the system. The purpose of alarm memory is to make absolutely certain that you are made aware of any system alarm that occurred. Otherwise, you might return home, immediately disarm your system, and never know that an alarm took place.

When you go to clear a latched alarm on a Tuxedo Touch Keypad, the first thing you will want to do is get any keypads and sirens to stop sounding. This can be done by entering the system's Master Code, or any other valid user code. However, you will notice that upon entering the code into the Tuxedo Touch, the latched alarm will remain. You will need to pull up the faulted zone screen and clear the faulted zones. Again, this will require entering the Master Code or another valid user code. This process does not require entering Console Mode on the Tuxedo Touch Keypad.

You will know that the latched alarm has been cleared because you will get the green "Ready to Arm" message at the top of the Tuxedo Touch Keypad. It is also very important to remember that a latched alarm will not clear if the associated sensor for the zone is not restored. For example, if the alarm was caused by a smoke detector, then you must wait for the smoke to exit the detection chamber so that the smoke detector is not reporting a fault to the system. Likewise, if the alarm occurred due to a perimeter zone being faulted while the system was armed, then the contact sensor must be restored (aka, closed) so that the system is not receiving a fault from the associated zone.

https://www.alarmgrid.com/faq/how-do-i-clear-a-latched-alarm-using-a-tuxedo-touch-keypad

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Transcript

hi-dee-hi virus this is Michael from alarm grid and today I'm going to show you how to clear a latched alarm from a Honeywell Vista system using a tuxedo touch keypad now a latched alarm to put it into very simple terms it's just a it's stuck in alarm mode and you want to get it out of alarm mode normally when you go and disarm a system it clears the alarm but the way that this system is designed it has something called alarm memory so that way when you get home maybe an alarm occurred while you were away and you didn't know about it and you the first thing you do would be immediately disarm the system and then you potentially wouldn't know about the alarm so Honeywell put in the future called alarm memory to where you have to specifically acknowledge the alarm otherwise it's not gonna clear so people will have an alarm on their system and they'll go to clear it and they'll do the disarm and they'll find that they're having trouble clearing the alarm that's because of the alarm memory feature the system wants to make sure that you know that the alarm happened that you're aware of it so it has this safety measure so to speak put into place to prevent you from not not knowing about the alarm you're going to know about the alarm so you have to follow a specific process to clear it and one thing that often confuses people they think they have to go into console mode on their tuxedo touch console mode is having the tuxedo act like an alphanumeric keypad it's often used for programming it's pretty useful what's important to know about what I'm going to show you here today you do not have to go into console mode at all to clear a latched alarm on a tuxedo keypad so you can do this all without console mode so I actually have two sensors set up with the Vista system here ones programmed as a perimeter zone and the other ones programmed as a 24-hour fire zone so I just want to show you the processes for clearing both the both alarm types we don't have an actual smoke detector enrolled with the system I just enrolled a contact and set it up as a 24 hour fire zone just for example purposes but it'll be the same principle so I'm just gonna go through them one by one and show you how you would clear these alarms so we'll start with the perimeter one first I'm going to arm the system I'm just gonna do it on this keypad here and we entered in our we enter in turned armed we entered our master code plus two two arm away so our systems armed away now and I'm going to fault this perimeter zone right here and it's going to trigger an alarm okay the first thing we want to do we want to silence the alarm by entering a valid user code or the master code there we silence the alarm by entering our master code one two three four you'll see that we get this clear message to clear the alarm we're gonna go ahead and do that but this isn't going to wipe it out all the way but I will enter in the master code that's that's the first thing you'll do when you get an alarm you're gonna want to stop the sounding it was annoying for everyone in this room and we wanted to stop it immediately so we entered in a valid code but if you see on the screen it still says not ready there's an alarm we haven't cleared the alarm yet so that's that's how you clear the latch part we're gonna show you that now you see on the right here it says faulted zones on the tuxedo keypad we're gonna click on that and it's gonna pull up the list it was zone number nine that caused the alarm that was our perimeter zone that caused the alarm and one thing I want to make very clear we're gonna restore the zone so that way the zone is restored if you had a smoke detector and it was a fire alarm you would have to get the smoke out of the chamber if it was a carbon monoxide sensor we'd have to get Co out of out of the chamber you have to clear the alarm 24 hour zone contact sensor put the sensor back to the magnet we've restored the zone so now that our zone is restored I can press clear down here and I'm gonna enter in the master code again 2 3 4 member that's the default one and we get the chime and we're ready to arm so we're good to go and the system confirms that for us so now I'm going to show you the same thing but I'm gonna do it with this 5816 that I've programmed as a fire zone we have it all right up here and once I set this off it's gonna go into an immediate fire alarm so here we go and you see that this time it says touch here to silent which is it's the more or less the same thing but we just have to press this button to silence the alarm remember we've restored the zone in this case we put it back together the sensor and the magnet here if this were a smoke detector you'd have to wait for the smoke detector to clear out but in our case we can do the Clear button it took us right to the screen we needed to and we're just gonna enter in our master code 3 4 and sometimes it will require you to do it again which is the case here so we're gonna just do it one more time the faulted zones and we're gonna press clear at the bottom and we're gonna enter in our master code three four and now we're ready to arm the latched alarm has been cleared from the system as you can see it's pretty much the same process whether it's a burglary intrusion alarm or a fire alarm but I just wanted to show the slight difference that touch to silent button that comes up either way that's that's how you would clear the latched alarm you you make sure that the sensor is restored and then you do that disarm and then you have to go to that faulted zone section and clear them the reason again it makes you do that that's that's alarm memory it really wants to know that this system was an alarm so that way if you just came home and immediately disarmed and the alarm went away then you might not ever know about it so that's why they have that alarm memory feature and you have to clear that latched alarm by clearing the faulted zones so that's how you clear a latched alarm on a tuxedo touch keypad for a Honeywell Vista system if you found this video helpful make sure to give it a thumbs up below to like the video and remember to subscribe to our channel to get updates on future videos and if you have any questions about the tuxedo touch or about honeywell vista systems or alarm monitoring shoot us an email at support at alarm grid comm hope you enjoy the video thank you


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