Error Code 103 On a Vista Alarm System

Error Code 103 On a Vista Alarm System


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Transcript

I do IRAs Joey from alarm grid and today we're going to talk about what is a check one of three on my Vista alarm system before we get into that though depending on what kind of keypad you have installed on your Vista system will change what this notification looks like you have a alphanumeric keypad like the 6160 right here with the full English display that will show you the check 103 if you have a fixed English keypad like the 6150 over here that's going to show you bf it's not going to show you the check 1s ready B F stands for backup failure in either case though it is the same error what this is telling you is that there's an issue with the systems communicator depending on what that is the check 103 it does have to do with an internet and or cellular communicator so you will have to have one of those installed on the system to see this issue now there's a whole bunch of things that can happen with the system and it's communicator and a typical setup you would have a panel like a Vista 20p and then you have the communicator attached to it for all intensive purposes let's talk about the I GSM v4g what that communicator is its dual path so it has cellular and it has Internet in one box now if you have your Vista panel here you would install your communicator somewhere over here and then it connects back to the panel with a wire now there's a whole bunch of things that can happen or go wrong in between the panel and the communicator with this setup the check 103 is telling you that there's an issue and that there's something in that realm going wrong with the system if you do have a fixed or an alphanumeric keypad like the 6160 you will get a four digit code on there that will help you figure out better what the issue is which is why the 61 60s are much better to have than your fixed English keypad on the FAQ that is associated with this video you'll find a table with a legend that shows you the codes and what they mean so you can use it as a quick guide to see what is actually going wrong with the system now going down the list of things that could go wrong or give you this check one three is that on the communicators many of them have a tamper switch so that if you open the cover of the communicator it's going to tell the system that there's a tamper issue this will show up as a check 103 there could also be an issue between the wiring of the communicator all the way back to the panel the wire could be broken maybe one of the wires is landed in the wrong spot or something of the sort this will also give you that issue another issue is that the battery backup in your communicator could be too low this can also give you the check 103 a lot of these communicators have their own backup battery right inside of the unit that is separate from the panel another problem could be that the communicator wasn't registered it wasn't registered properly let's say you have a dual path communicator that has internet and cellular if that cellular important isn't registered with AlarmNet on a Honeywell system that check 103 is going to pop up until your alarm or till your security company finishes registering the system another issue is that the panel itself could have a communication path that isn't that is enabled but it doesn't have the proper communicator to use that path you're also going to see this check 103 pop up so there are a whole bunch of different issues that can pop up from the check one at three if you have that 6160 keypad that's going to give you that four digit code which will make your troubleshooting go much faster because it's going to tell you more information about what's going on if you do have a fixed English keypad though and you're only seeing that bf you can't print you you'll be able to figure out what's going on with the communicator you just have to go down the troubleshooting steps and eliminate all the different things that could be going wrong with the system before you jump into any of this though you'll want to do a master code disarm and then a master code and disarm before you start anything the double disarm that'll clear any trouble code in the system that's pending this is important because if you have an internet communicator internet service as you may well know can go in and out at random times your system is only working on Internet and the internet drops down that check 103 can pop up telling you that those communication issue until you clear it though it's gonna linger on the keypad making you acknowledge that there was an issue at some point without clearing the keypad twice though you may not actually realize that the issue could have been resolved and it's just a pending message so that's the first thing that you want to do just to make sure that the system does actually have the issue going on so again there are a whole bunch of different reasons why you could get the check 103 if you do have any questions about this how do I figure this out or how do I troubleshoot it feel free to give us a call at eight at eight eight one eight seven seven to eight head to our website wwlp.com or send us an email to support at alarm grid comm you did enjoy the video feel free to subscribe and if you want to be notified we post future videos hit the notification button below and we'll send you an update when we do so thanks for watching and have a great day


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