Honeywell VISTA-21iP

Internet Alarm Control Panel

Average rating:

(based upon 4 reviews)

The Honeywell VISTA-21iP is an AlarmNet internet alarm control panel that supports the VISTA-GSM4G cellular alarm communicator and supports Total Connect 2.0.
  • Total Connect

This product is not sold by Alarm Grid at this time. As an alternative, we recommend:


The Honeywell VISTA-21iP is an alarm control panel with an integrated AlarmNet internet alarm monitoring communicator. The VISTA-21iP internet alarm control panel is essentially a Honeywell VISTA-20P alarm control panel with a built-in AlarmNet 7847i internet alarm monitoring communicator. However, the VISTA-21iP includes both of those devices in a single integrated alarm control panel making your home security system installation as easy and clean as possible.

The Honeywell VISTA-21iP internet alarm control panel is the ideal alarm control panel as it has all of the amazing features of the VISTA-20P and is equipped with AlarmNet’s advanced internet alarm monitoring communications. The VISTA-21iP supports a total of (48) protection zones. You can wire any hardwired alarm device to the (8) built-in hardwired zones. You can use a Honeywell 4219 wired zone expansion module if you need more than (8) wired zones. By adding a Honeywell 5881ENH wireless receiver or a Honeywell 6160RF alarm keypad with integrated wireless receiver to your VISTA-21iP alarm control panel, you can use up to (40) wireless Honeywell devices. Once you have added a wireless receiver to your VISTA-21iP, you can also use up to (16) wireless key fob buttons for system control. The Honeywell internet alarm control panel can be controlled by up to (8) alarm keypads. Alarm Grid recommends adding at least (1) of the Honeywell 6160RF, Honeywell 6160V or Honeywell 6160 alarm keypad as each of these keypads are alphanumeric and will therefore be able to access the advanced *56 zone programming menus within the VISTA-21iP’s programming options. In addition to the (8) console alarm keypads, you can also add up to (4) touchscreen alarm keypads using the VISTA-21iP’s AUI device addresses. The Honeywell Tuxedo Touch or Honeywell Tuxedo Touch WIFI are great additions to a VISTA-21iP internet alarm control panel.

The Honeywell VISTA-21iP internet alarm control panel is compatible with AlarmNet’s advanced internet alarm communications. AlarmNet is Honeywell’s alarm communication division and has been providing security system owners with alternative alarm monitoring options since 1986. As more and more people are getting rid of their landline telephones, they need another communication option to be able to have their security system monitored by a central station. The integrated internet alarm monitoring communicator built into the VISTA-21iP alarm control panel provides a monitoring option that does not rely on a phone line. Instead, you can connect an Ethernet cable to your VISTA-21iP and all of your alarm signals will be sent to Alarm Grid’s central station using your home’s internet connection. Internet alarm communications are extremely fast and also very affordable. However, they are only as reliable as your internet connection. If your internet connection goes down for any reason, your VISTA-21iP alarm control panel will not be able to send any alarm signals to Alarm Grid’s central station. Therefore, you should consider adding the optional Honeywell VISTA-GSM4G cellular alarm communicator that snaps onto the VISTA-21iP alarm control panel and provides backup cellular alarm communications. With the VISTA-GSM4G installed, your VISTA-21iP can detect that your internet connection is not available and will automatically switchover to use the backup cellular alarm communicator. Dual path alarm monitoring, using the VISTA-21iP and VISTA-GSM4G, is the most reliable alarm communication path available.

Of course, as the integrated internet communicator and the VISTA-GSM4G are both AlarmNet alarm communicators, the VISTA-21iP is compatible with AlarmNet’s advanced Total Connect 2.0 service. Total Connect 2.0 provides remote security system control and instant text message or email notifications. You can access your Total Connect 2.0 account using any web browser or by using a free application on an iPhone, iPad, Blackberry; or Android device.

Please note Alarm Grid also offers a refurbished version of this product here.

Brand: Honeywell

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Easy after the initial learning curve
Submitted on 12/08/2015 Lee

Setting up this panel is pretty straight forward. The programming can be a bit of a pain and the documentation could be organized much better. I would recommend skimming over the entire documentation before jumping into the install.

I had never setup a security system before, although I am very technical. The most difficult thing for me was understanding "end of line" (EOL) resistors and the different resistors for zone doubling. There are some good videos on Youtube that explain it. Be sure to check those out!

Submitted on 05/03/2013 shane

Great system!

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Zone 1 is preset as a fire zone, I would recommend closing this zone if you're not planning on using it. You can do so by placing a 2K resistor across terminals 8 & 9. The 103 error is letting you know the panel is not seeing the resideo servers. You can either disable the communicator in the * 29 field, or get set up for monitoring here:
I am having installation and configuration problems. My house is prewired and an old Ademco ADT system was in place. Unfortunately, I didn't have the installer code and I can seem to reset the code using the back door method. It's possible that the panel was locked out. So I bought a new Vista-21ip, thinking that I can just reconnect everything and it should work. Unfortunately, it didn't go as planned at all. I do not have smoke detector pre-wired. So I left Zone 1 empty. When the system booted up, I got two errors. One is "Check 103 LngRng Radio", the other is "Fire code 01". I can't seem to get into installation model with [4112]+ 800. So I moved shifted all zone connections such that Zone 1 is now connected to a door sensor. When I boot up the system, the alarm triggers, showing 'Fire 01'. I am really stuck at this moment. Hoping someone can offer some advice. Much much appreciated!
The * 97 command should default the panel, but if the system is new I'm wondering why you'd need to default it? We can assist with any programming for your system, if you're interested check out our plans here:
I wondered if you can do a reset on a Vista 21ip v 4.25 control panel by shorting zone one and 2. I for some reason can not do a factory reset on my board using *97. I then get a message saying "preset fields". I am using a 6160 and touch wifi keypad. I did buy this panel new and having problems programing it.
I turned to Alarm Grid for a solution to upgrade my Brinks/ADT system and get rid of my landline, while continuing to use existing hardwired sensors. This panel along with the 6160RF was a great way to do it. There is a lot of information available to help the DIYer with installation and programming. As long as you label existing wiring you should be fine. Having full control over my system configuration, mobile access through the Total Connect app, and the ability to add wireless sensors has been great. It's been a few months since I made the switch and I haven't looked back. I'm very satisfied with the monitoring and support provided.
Version 3.13 or higher is required on a 21iP to use TC2. LTE 21ip panels are still on beta. We do not have an ETA at this time.
Hi Marvin, I'm so sorry we didn't reply sooner. I do think the VISTA-21iP would be a good choice for your panel replacement and we have a kit at that includes the VISTA-21iP 8-zone panel and a 6160 wired alphanumeric keypad. You could then add any wired Honeywell keypad - as the 2nd and 3rd. We'd be happy to help you put together the right parts for your planned upgrade if you call us M-F 9-8 EST at 888-818-7728 or email us at If you do reach out, please mention you came to us via these Disqus comments on this page.
What firmware version did the 21ip start supporting Total Connect 2.0? Are you shipping any of the new LTE enabled 21ip boards or know when they will be available?
I have an old Caddux system that is dead , I need 3 key pads and a new board for a 8 zone system, I want to stay with a wired system. Is the Vista 21ip the right one?
You can control the lights if they are Z-wave so please make sure they are Z-wave capable and not WiFi. You can use either a VAM or Tuxedo Keypad.
I am currently using the Vista 21p with total connect, along with the AlarmGrid monitoring...enjoy for now. Is this system capable of controlling lights...such as the Phillips Hue system? I am checking to see if/what I may need to add to my system to make that work....such as the VAM.
Hi James, I see you've emailed us as well about this. It seems your plan seems set. I'm going to send more info over in the email you've sent.
Trying to finish the security install for a a low-tech church remodel by committee with volunteer labor eight years ago. I have a box similar to the Vista 21P with multiple wires for cameras (x2 CAT5 / x2 18-AWG Red/Wht solid), PIR & Touch Pad (x5 22-AWG stranded Red/Wht/Grn/Blk), sirens (x3 14-AWG Red/Blk solid) and two RS(?) labeled cables (x2 22-AWG Red/Blk strand) to interior walls near external doors. Am considering the Honeywell VISTA-21iP, Honeywell Security 6160 Ademco Alpha Display Keypad, Honeywell IS3035 PIR Motion Detectors, and perhaps two external wired cameras you recommend and your monitoring service for notification services. What do you think?
With the Vista system, the only way to stop the external siren from sounding is disconnecting it from the panel itself. All you need to do is remove one or both legs of the siren from its terminals. The siren terminals on your system are terminals 3 and 4.
Ok...I have an external siren as well. Was hoping for a simpler method such as a config setting or different alarm mode...guess this will have to do.
If you're looking to silence the panel, you can do so by unplugging the siren within your 6160. The 6160 has a speaker instead of a piezo-electric sounder, and the speaker can be unplugged for completely silent operation. Any external sirens wired to the panel should be un wired as well if you're looking to not have any sirens sound.
I have just activated our Vista 21ip and 6160RF system and in a self monitoring mode for now...nice to have an app on phone to arm/disarm. Is there a way to activate the system, but suppress the noise from the siren...beyond disconnecting the noisemaker? I would like to run in this mode for a few weeks just to see how the motions work and such...especially with our cat. I already know about the test feature, but seems best suited for a short term test to verify everything still works and the siren still goes off.
We're going to reply to this request via your email.
yes, that is really the plan, rip out the old Brinks and upgrade. Looking for my best options. The Vista series system modules seem like a path. Need to understand differences in 20P and 21ip modules, how best to get local wireless, best options for getting internet and cellular connectivity. It appears the old alarm consisted of a few motion detectors, a wired smoke /fire ceiling fixture, couple of touch pads and the ground floor windows fitted with wired magnetic type open/closed sensors. I would want to add a few cameras and some breaking glass type sensors (hopefully wireless)
If Brinks locked out the board, you unfortunately wont be able to make any programming edits on it. Are you interested in upgrading the system board? You will be able to continue to use all of the existing sensors installed at the location.
I have an old Brinks wired alarm system in my home that has been dead for years. I believe Brinks disabled the system board. I want to revive the alarm system, refresh some of the motion sensors, add some wireless devices like glass break, cameras and have either/both Internet and Cellular connectivity and manage the entire install and monitoring on my own, (IE, no service plan, sorry) How should I start? What devices should I consider buying? thanks!
You're welcome!
Thanks Julia! ;) Makes sense.
It's actually zone 9 that you'd lose. You can only double zones 2 - 8, 2 becomes 2 and 10, 3 becomes 3 and 11, and so on. Since you can't double zone 1, zone 9 gets skipped when you're doubling (unless you have wireless zones, zone 9 can be programmed as a wireless zone) So, it'll be 1 - 8, 10 - 16, 17 - 24, 25 - 32, but yes, you can do this.
21ip zone doubling and expansion modules? I have 26 zones. I was hoping to use the 21ip with zone doubling and 2 expansion modules. Is this possible? Can the expansion modules be programmed for zones 16-23 and 24-31 or only 17-24 and 25-32? If it is the latter only then I would lose zone 16? Thanks.
The board is aprox 8" by 3.5".
What are the dimensions of the Vista 21IP board itself?
If you do *31 and 0 it allows unlimited sounding per zone. So with it at 0, it will sound the alarm until the programmed "bell timeout" which is default 4 min. Then if it's activated again, it will go back into alarm mode as a new alarm event on that same zone. Are you currently being monitored?
I have a Vista21IP but stumped on a question. I understand the system can be set to sound the alarm unlimited times in*31.. my question is how long does it take to "restore" a faulted zone. If I have a balloon floating around my room and trips the wired motion my alarm will sound for 4 minutes. If I don't rectify the situation will the balloon continue to trip the alarm after the bell timeout or is there some sort of zone timeout? If so what is that time period and is that configurable?
Yes, the biggest difference is that zone 1 must use the 2K End of Line Resistor, it's not optional, and the tolerance on zone 1 is only 100 ohms (so acceptable resistance is 1900 to 2100 ohms).
Thanks for the reply. If a fire/smoke detector is not going to be utilized, can zone 1 be reclaimed and used like zones 2-8?
For a wired glass break, yes you can wire it to zone terminals 2 - 8 with a 2K end of line resistor wired in series. Otherwise you can eliminate the resistor and program that zone's input type to NC (normally closed).
Just to confirm. It's expected to place the glass break sensor between zones 2-8, leaving zone 1 dedicated for fire/smoke?
What relay kit are you using? Is it the 5877 wireless relay?
I have a question on the 21ip that seems to give everyone a headache. Honeywell is doing there best to move customers away from keyfobs and get them to use Total Connect from their Smartphones. Monitor cameras, set the temp in your home and turn lights on / off. When I explain I already have a relay kit to open / close a garage door through the Ademco keyfob, how do I program the panel to do the same through Total Connect? Dead silence from Honeywell and other techs on the subject. Can't even program a code so the customer can type it in on the Total Connect virtual keypad?
We don't currently support the IP monitoring of an Elk but we can monitor one via a phone line using our Bronze plan at
Hi Victor, Use of the 4232CBM and Total Connect 2.0 are mutually exclusive. The reason is that on the Vista-20P, RIS always uses address 25, and on any addressable Honeywell system, you can only have one device at each address. In addition to RIS, remember that Total Connect 2.0 will use at least one available AUI address (available addresses are 1, 2, 5, or 6) and the 4232CBM can use either 1 or 2 of these addresses, so depending on which route you choose, you may be limited to 2 or 3 actual Tuxedo style keypads, due to addressing limits. I'm not familiar with the M1 Elk system, and I don't think we support it, but I'll leave that for one of my colleagues to address in greater detail.
This question might be outside of your guys scope but I will try. Im planning on buying a 21ip and having monitoring from you guys. I have a lutron RadioRA 2 home automation system that I want to integrate with the vista via an rs232 port. The module for that serial connection is a 4232MCB that plugs into the vista panel. Im getting conflicting information from honeywell tech support themselves and what I've researched on the internet regarding the "RIS". Its either that I can have the total connect 2.0 monitoring of IP or the rs232 integration with the HA system but not both which is really confusing. Can someone shine some light on this? Also do you guys offer monitoring for m1 elk systems? seems like with the alarm net setup all of the traffic between the panel and my phone goes through a middle man where the m1 elk systems don't have this "middle man" setup. Thank you
You should install the resistor across the +Out terminal and the In/Out terminal at the last smoke on the loop.
What model number smoke detector are you using?
So I would put the resistor in between the wire and the screw terminal on the smoke/heat sensor that is connected to zone 1 and set it as EOL. Zones 2-8 would have no resistor and be programmed as NC (they are contact/motion detectors/glass break sensors).
Zone 1 requires a resistor but zones 2-8 can be setup as NC (normally closed) or NO (normally open) so that no resistor is needed. A resistor installed at the "end of line" supervises the wiring between the sensor and the panel. A resistor installed in the panel just keeps a zone happy if it's programmed for a resistor.
Sterling, Thanks for your prompt responses and youtube videos! Very helpful, I am just now getting involved with the panel wiring and programming. I don't truly understand the resistor wiring. Do I really need to include them? If so, should they be at the sensor or at the panel? Also, how would including/not including them affect the hardwire type I need to program the panel with?
All the door zones would be active in both modes and will follow the Entry Delay 1 and Exit Delay times set in your panel when entering the property when it's armed and when leaving the property after arming.
Would that be the only difference? How would the door sensors act in away mode vs stay mode?
With this setup, the motion will be active in Away mode and de-active in Stay mode so that you can walk around the home without tripping false alarms.
I recently purchased this along with wired door sensors, wireless door sensor, and this motion detector: I also have this key pad: I will program the zones according to the attached image, how will the motion detector work? I would like to only arm it once in a while when the house will be completely empty.
Your panel is behaving correctly. You can't arm the system with any zone currently faulted. That is the reason for entry/exit zones so that you do have time to open and close a door to leave after arming. What you are asking about is a "vented" zone. One that you can have open when you arm and then it becomes protected when you close the door. You would need to use a configurable zone type to set your zones up with venting which would be more complicated. If you just get in the habit of arming when everything is closed, it should work just fine for you.
Hi. I am in the process of programming and testing my 21ip. Something I noticed. I can only arm my panel(away mode), when there are no faults present I.e. my main exit door has to be closed. Once I have the door closed, only then can I arm the panel then open the door, and exit before the panel times out. This seems weird. For example if my wife and kids have already opened the front door on their way out, I have to close the door, arm the system and then leave before the timer expires. Does this sound correct or am I missing something in the programming. I should be able to arm the system with the door open but close it before the exit timer expires?
It's more likely that the code you were given is not currently the master code. Have you tried 1234, the master code? Perhaps the old company, knowing that a new owner was taking over the system, set it back to default for you?
We just moved in to a house that has Honeywell Vista 21IP system which was managed and monitored by a local alarm company. The keypad current display shows "Disarmed Chime, Ready to Arm". The previous owner provided me with supposedly the master code. However, when I tried to arm the house by pressing the master code and AWAY (2), nothing happened. Could it be that the alarm company deactivated the system when the previous owner moved out? thanks
Well typically, you will see some link light activity there but it can be sporadic. Are you planning to sign up with us? If so, I'd encourage you to just sign up at and schedule an activation call with us. We can troubleshoot the issue with you if you call us when you are home at the system.
Thanks for the reply! I rebooted the system. And hooked up my laptop to the system of the RJ45 cable and was able to surf the internet with the wifi turned off. By your reply, I'm assuming the LAN port of Vista 21ip should be active without the need to register it first?
Did you try rebooting the system? Are you sure the cable is good? I would recommend hooking up a lap top to the end of the cable you have plugged into the system to see if you still have internet if you turn off the WIFI on the computer.
Hello, I just finished installing a Vista 21ip control panel, including the wiring. It is not yet registered. When I use an RJ45 patch cable to connect the Vista 21ip to a network switch, the connection light on the switch does not light up. I tried three different patch cables and different switch ports. The led lights on the Vista 21ip board are lit up ..... green, flashing yellow and red. And the *29 setting is set to IP with DHCP enabled. Is the LAN port dead? Am I missing another setting? Or is this normal until after the system is registered?
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