2GIG Edge: Upgrading the Firmware

2GIG Edge: Upgrading the Firmware


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Description

In this video, John from Alarm Grid explains the two (2) ways that a 2GIG Edge can be updated. The easiest way is an Over-the-Air ...


Transcript

hi di wires this is john with alarm grid and today i'm going to show you how to upgrade the firmware on your 2gig edge panel there's two different ways to upgrade your firmware you can do it over the air that's done by the dealer they will do a a push out to your panel if you have wi-fi connection it's free if you have a cellular connection there might be a small charge usually under four dollars the other way you can do this is by using a usb drive now you can get the files for the usb drive off of our website you can download them into your computer and then move them to a usb drive or you can download them directly into a usb drive usb drive inserts into this panel directly into the top here on a new panel you'll probably find that there's like a little rubber boot that you need to pull you put the usb drive in and when you're done you put the little boot back to download these files navigate to the website that we're you're seeing on the screen right now click the link at the website and that will take you to the alarm grid dropbox page download the files to your computer when the file is completely downloaded it will have a dot 2 gig extension move the files to the usb drive and you need to use a windows machine here only now we can't show you the update on this panel because this panel is already updated it is important though that when you're updating that the panel have an uninterruptible ac power source connected to it when you put the usb port jack into the or the drive into the top of the panel the panel is going to display that there is a new update available for the panel at this time you're going it's going to ask you to put in either the installer code which is the default is one five six one or it's going to ask you to put in you're going to put in the master code one one one one and at that point you'll press update the panel will update the panel at the end of the update may restart may restart more than once and uh when it's complete there will be a message will come up from the panel saying that the install is complete if you have a wireless keypad you'll also need to update that you would update the panel first and the keypad will automatically update itself by downloading the um by downloading from the panel after this you can just take the usb jack out if you still got the little rubber booty put that in it'll keep dust out of the jack and that's how you update the firmware on an edge panel now if you have any further questions we'd be glad to hear from you you can email us at support alarmgrid.com or you can go to our website alarmgrid.com if you found this video helpful please like and subscribe press the bell icon to get notifications my name is john and have a great day


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