Troubleshooting a Low Battery Condition on a Vista Panel

Troubleshooting a Low Battery Condition on a Vista Panel


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Transcript

hi DRS joy from alarm grid and today we're going to talk about how to troubleshoot a low battery condition on your Vista panel there's a bunch of different things that can give you a low battery condition on the panel but there's two main culprits to this problem one is that the battery could be getting old and it's not holding a charge and that you just simply need to replace it that's an easy fix the other issue that could happen is that the panel itself may be going bad and it's not sufficiently charging the battery and in that case you would actually have to replace the whole panel itself which is kind of a pain but it is what it is let's go through the different troubleshooting steps that you'll need to go through though to figure out whether it's the panel that's giving you the issue or if it's the battery that's giving you the issue the first thing you need to know before you jump into this is some of the symbols on your multimeter we take a look at our multimeter we have two different D's on this one of the V's has a straight line on top and a dotted line underneath that tells us that that is to check DC voltage the other V has a wavy line next to it that tells us that tells us that that's to check AC voltage so if we're having an AC or a low battery condition on the panel really the first thing you want to do when you're troubleshooting steps is check and confirm that the AC power going to the panel is good so to do this to start we're going to set our multimeter to AC voltage 20 and then we're going to take our probes and we're going to connect them to the AC terminals on the panel now AC doesn't have polarity so it doesn't matter which probe you attach to which terminal so if we go and connect these you'll see that we're getting 17 point 18 19 volts AC at our AC panel connection which is great if we found that this was lower or if it was sixteen point five or lower we next we'd want to check the wire integrity and then we want to check the Tran former that's making this connection to the AC terminals if we were to do this I don't have alligator clips on my probes but to check the wire integrity we would power the panel down 100% so we'd undo the battery now we need to unplug the AC leads from the terminals and then connect our probes to those wires with them unplugged our voltage should be relatively close to what we read when it was on the panel if it's not that tells us that there's an issue on the wire or on the transformer itself so let's say that we found that the voltage drops when we've removed this wire from the or that the voltage is still low and remove the wire from it from the panel we want to then check to see if our transformer is good or not so to do that I'm going to unplug the transformer from our power and I'm going to remove the wires from the transformer we're going to reconnect the transformer back to power and then with my multimeter still on twenty volts AC I'm going to connect my probe to the terminals on the back of the transformer and we're getting seventeen point six volts so that's telling us that this transformer is good and that if there was an issue it would be on the wire if we found that before if you're finding that the voltage coming from the transformer is no good the next step would be to check if the outlet the transformer is plugged into is provided in sufficient voltage to the transformer if it is and the transformer still getting a bad reading that tells you that the transformer itself is no good so to check the outlet what you're going to have to do is set your voltage to 200 for AC voltage checking because all of the outlets in your house they're going to be 110 to 120 ac for these transformers and just about everything else it's very unlikely that you're gonna bump into a 240-volt circuit but if you see anything like that around leave it alone and don't touch it the transformer again it wouldn't even be able to be up the transformer again it wouldn't even be able to be plugged into a 240 volt circuit and that's as far as we're going to go with that so we have our multimeter set to 200 volts for the check AC and if I take my probes and I stick them into the outlet that my transformer is plugged into I'm getting 117 point 7 volts which tells me that this is a good outlet so with that all confirmed we know that our transformer is good our wire is good and the connection is intact so I'm going to reattach the wires back to my transformer and the panel's powering up the next step if we're still getting a low battery condition after this would be to check to see if any of the other wires in the panel are causing the issues for the panel's charging ability if one of these wires has a stable through it if there's some integrity problems it could potentially drain the AC and it could interfere with the battery charging the way to check this would be to take your probes set it to voltage AC for 20 volts and you'd want to connect them to these two terminals right here now you'll probably eight a second person and do this because one person's going to have to stand and hold these these probes on the terminals while the other person goes ahead and removes each wire from each terminal now what you're going to look for is to see if your voltage jumps up when you remove one of the wires if it does jump up that tells you that that connection is causing an issue with the power on the panel from there you want to go and check to see if the wire integrity is good so you really have to trace it out see if there's a stable going through it maybe it's crimped somewhere maybe it's going through a box an electrical box of some sort and it's having an issue that's pretty much what that's going to tell you if this is all good then the next step would be to check the charging circuit for the battery so to do that because our battery charging circuit is 12 volts DC we're going to have to switch the multimeter to DC voltage checking so from here as I said before our DC is the V with the straight line and the dotted line I'm going to set this up to 20 because that'll cover 12 obviously and then I'm going to take my probes and stick them in to the battery charging leads so I'm going to take red and put it in red I'm gonna take black and put it in black and as you can see we're getting thirteen point six four volts this tells us that this charging circuit is good and that the panel is sufficiently charged in the battery one of my connections may be a little loose which is why we're getting this flickering the next thing that you'd want to do if you confirm that there's still an issue after going through all these troubleshooting steps with the battery charging is remove the panel 100% from the box and hang it or put it on a piece of cardboard or anything that isn't going to conduct electricity the panel the board itself is very sensitive and as you can see all the circuitry is opened so if you put this on something that's metal you could short the panel out and you'll just have to get a new panel after that because Gammage but just to show you the way to remove the panel first you want to completely power it off so there is no power going to it luckily we have one of these LT cables which has a Aero connector and I can just unplug this and it completely completely powers the panel down the next thing that I'm going to want to do is you remove all the wires from the panel we don't have any connection on our cable right now there's no power going to it so we know that our panel is a hundred percent power down this panel actually has a visted GSM for a G cell card which we will need to just simply unplug before we remove it which has a little connection right there now these panels they have two screws on the bottom what you'll need to undo the panel's now loose if I just lift it up and remove it it comes right out of the board now whenever you handle one of these panels you always want to touch the edges of the panel so you don't short anything out with static electricity and from here you can hang it or you can place it on a safe surface and with nothing else connected to the panel and it removed from the box itself you can again check that circuit for the AC power to make sure that it's getting the right reading and you can again check your battery leads to make sure that they're actually outputting the proper voltage if you find that there's an issue and either place likely the panel is bad and you'll just simply need to replace it if you do have any questions though about testing your panel power connections or anything with the multimeter feel free to reach out to us eight eight eight eight one eight seven seven two eight head to our website wmur.com or send us an email to support at alarm grid comm did enjoy the video feel free to subscribe and if we want to be notified when you post future videos hit the notification button below and we'll send you an update when we do so thanks for watching and have a great day


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