Can I Download the Total Connect 2.0 App if I'm Outside North America?
Yes, you can download the Total Connect 2.0 App if you are outside North America. But you may need to change your listed Origin Country for the associated user profile for your app store account. This applies to both the Google Play Store for Android and the Apple App Store for iOS.
Total Connect 2.0 is an interactive notification and automation platform designed for use with Honeywell and Resideo Alarm Systems. The service sends end-users alerts and notifications regarding system activity. Users can also access TC2 to perform a variety of actions and functions. These include arming and disarming the system, checking current system status, controlling automation devices, viewing the live video feed for cameras if your plan supports that feature, and more. This can all be accomplished from a web browser or by using the Total Connect 2.0 Mobile App.
If you are located outside of North America and are trying to download the Total Connect 2.0 Mobile App, then you may find that it is unavailable in your regional Google Play Store or regional Apple App Store. This is because the listed apps vary between different countries. An app that is available for download in one country or region might be missing from another. We have heard that some international users outside of North America (United States, Canada, and Mexico) are unable to locate the TC2 Mobile App or download it. This doesn't mean that the app is impossible to obtain, but it does mean that a special technique may be needed to download the app.
The best way to get the Total Connect 2.0 Mobile App in this situation is to trick the Google Play Store or the Apple App Store to think that you are in the United States, download the app from the US-based Google Play Store or US-based Apple App Store, and then set your user profile back to your regular country. If you access the user settings associated with your Google Play Store account or your Apple App Store account, then you should be able to set your Origin Country to a different location. By setting your Origin Country to the United States, you should be able to easily find the TC2 Mobile App.
But please note that there may be a limit to the number of times you can switch your Origin Country. For example, it is known that Google restricts users to one (1) "Origin Country" switch per year. If that is the case, then you may be stuck with a United States User Profile until you can switch it the following year. Many users are willing to accept this shortcoming, but it is definitely something you should keep in mind. If you are unable to switch your Origin Country, then you may be able to create a brand-new profile based in the United States, download the app, and then switch back to your main profile based in your actual country. If you are hesitant to make a change to your app store country of origin remember that you can always use a browser on your smartphone or tablet, and log into Total Connect 2.0 using the URL totalconnect2.com. While this may not be as convenient as using the Total Connect 2.0 app, it is a viable workaround if the app is unavailable for you to download.
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