How Do I Reset a Smoke Detector on Alarm.com?
You can reset a smoke detector on Alarm.com by logging into the Alarm.com website and choosing the Alerts & Issues button. You will enter the Alerts & Issues page. Locate the smoke detector that you want to reset, and choose the Remove Alert option. The trouble condition should then clear.
If a fire alarm occurs on your system, the first thing you should do is make sure that you and everyone else has evacuated the premises safely. Once you are told that it is safe to re-enter the building by your local fire officials, you can then take steps towards restoring your system. You should disarm your system, and you should clear the fire alarm from your panel by acknowledging the alarm. This process will vary depending on the system you are using. Make sure to check the user manual for your system if you are not sure on how to clear alarms.
However, even after you disarm your system and fully clear the alarm, it's possible that Alarm.com might still display a trouble condition for the affected sensor. If this happens, you will see a "Sensor is Not Reset" trouble condition for the sensor. An example of such a trouble condition can be seen in the image below.
If you get this message, then you must first access your account through the Alarm.com website. Then you will need to navigate to the Alerts & Issues page. On that page, you can click the Remove Alert option to clear the condition and reset the sensor. The sensor should then be displayed as OK on your ADC sensor list.
Complete the following steps to reset a smoke detector on Alarm.com:
1. Login to Alarm.com website. Open the Alarm.com website using a web browser. Login to your Alarm.com account using your username and password. If you are unable to access your Alarm.com account, contact your monitoring company for assistance. This option is not available using the Alarm.com App.
2. Click on the condition. If your smoke detector is in need of a reset, then you should see the trouble condition on the main page after logging in to your account. Click on the arrow (>) next to the trouble condition to be taken to the Alerts & Issues page.
3. Reset the smoke sensor. Locate the "Smoke Sensor Must Be Reset" trouble condition. Click the Remove Alert option to clear the condition and reset the sensor. The next time you check your Alarm.com Sensors list, the sensor should have a status of OK. You can then log-out of your Alarm.com account.
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