How Do I Transfer an Alarm.com Account to Alarm Grid From a Different Alarm Dealer?
You can transfer an Alarm.com account to Alarm Grid from a different alarm dealer by contacting Alarm Grid and providing us with the necessary information to complete the account transfer. By doing this, you will retain your existing Alarm.com account and your same security system.
An Alarm.com account transfer is defined as switching an existing Alarm.com account from one alarm dealer to another. The user's Alarm.com account will remain completely intact and unchanged as far as Alarm.com is concerned. The only difference is that the user will now be receiving monitoring service from a different Alarm.com "partner". Alarm.com account transfers are usually only performed when the user's existing monitoring company is either going out of business or is being "dropped" as an Alarm.com partner. Alarm.com may decide to cut ties with a monitoring company for a variety of reasons.
Please note that if you are switching to Alarm Grid for some other reason, such as being dissatisfied with your existing monitoring company and/or to save money, then performing an Alarm.com account transfer will usually be impossible. In those situations, we will need to build you a completely new Alarm.com account. This will mean reconfiguring all your Alarm.com settings from scratch. You will also need to get your existing alarm company to cancel your account in order to release your system's cellular communicator. Without your communicator being released, you would need to buy a new module. We strongly recommend contacting Alarm Grid before cutting ties with your existing monitoring company, as we can advise you to take the best course of action. However, for the purpose of this FAQ, we will assume that your old monitoring company is either going out of business or is being "dropped" as an Alarm.com partner. As such, a true Alarm.com account transfer will be performed.
The most important thing you need to know about an Alarm.com account transfer is that your Alarm.com Customer ID is absolutely required. We cannot perform an account transfer without that information. There are two (2) ways that you may obtain your Alarm.com Customer ID. The first is that Alarm.com may send you a letter and/or email with this information. This is often done when an existing monitoring company is going out of business or is being dropped as an Alarm.com partner. It is crucial that you keep this letter or email in a safe place and that you do not throw it away. Being able to readily access your Alarm.com Customer ID is essential for the transfer process.
If Alarm.com did not include your Customer ID in the letter or email they sent to you, then you can also obtain it by contacting Alarm.com Customer Support. Their number is (877) 389-4033. Let them know that you received a letter or email about switching your service to a new alarm dealer. They will first verify your name and address, and then have you Arm and Disarm your security system. This will prove that you have access and control of the system. Alarm.com will be able to verify the activity as it occurs, and they can then provide you with your Alarm.com Customer ID for completing the transfer.
Remember, Alarm.com account transfers are only performed if your existing monitoring company is going out of business or is being dropped by Alarm.com. If your situation fits into one of those two categories, then an Alarm.com account transfer is possible. Complete the following steps if you are wanting to have your existing Alarm.com account transferred to Alarm Grid:
1. Contact Alarm Grid. Whenever you are looking to switch to Alarm Grid or start service with Alarm Grid, you should always contact us first. This should be done before contacting your existing monitoring company or Alarm.com. It is crucial that we make sure that we can support your system. We must also verify that either you have your Alarm.com Customer ID, or that there is a legitimate way to help you obtain that information. The best way to contact us is by emailing firstname.lastname@example.org. Or you may call us at (888) 818-7728. Remember that our support hours run from 9am to 8pm ET M-F.
2. Request a transfer. Once you have retrieved your Customer ID from Alarm.com, provide this information to your new alarm dealer. Remember, transferring an Alarm.com account in this manner is usually only possible if your old alarm company is going out of business or is being dropped as an Alarm.com partner. The new alarm dealer will submit the request to Alarm.com, requesting a transfer of the account and providing the Customer ID. Alarm.com will be aware that you plan to transfer your account, either because they suggested it to you in a letter or email, or because you told them that you planned to change companies when you called to get your Customer ID.
3. Transfer to Alarm Grid. Since you are activating service with Alarm Grid, we will consider your account to be an activation. This is true even though we are not building an entirely new Alarm.com account. As a result, you will need to sign-up for a new account with Alarm Grid. You can do this by choosing a monitoring plan from our alarm monitoring page. Since you are using Alarm.com, you must choose a Gold or Platinum Level Plan (Self or Full). Make sure to mention that you are transferring your existing Alarm.com account from a different alarm company to Alarm Grid in your sign-up notes. An Alarm Grid technical support expert will then work with you to establish service with Alarm Grid at your scheduled activation time slot. You will not be charged until the activation process is finished.
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